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Zoosk Customer Care Service

Zoosk, Inc.

475 Sansome Street, 10th Floor
San Francisco
California
United States - 94111

Customer Support Phone Numbers

Phone:
+1 888 939 6675(Head Office) 1 1
+1 415 362 1000(Customer Service) 1 1
Work days:
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
 

Zoosk Complaints & Reviews

Zoosk / Cancellation renewal and did not ask for premium account

Da
David Woods1 on May 9, 2017
I cancelled the renewal of the subscription on 26th April 2017 which is before my renewal date of 1st May 2017. I have received confirmation that my subscription is cancelled, but two payments have already been made from account on Friday 5 May 2017 for 74.95 for the renewal for 6 month...

www.zoosk.com / Inappropriate behavior by members

Ya
Yasmine Campos on Apr 27, 2017
My profile name is Yasmine and I "enrolled" with Zoosk on April 6, 2017. On April 26, 2017, someone with the following details contacted me using a "wink" and an exposed penis as a profile photo. I am demanding a full refund as I do not understand how such a photo would be approved by thi...

Zoosk / Unauthorized transaction on my account from this site

Mi
Mindi Johnson on Apr 14, 2017
Someone purchased a monthly subscription on zoosk using my paypal account and email address and it was not me. This is completely unauthorized, I do not even use this site and definitely did not authorize this site to remove 29.95 from my account for a monthly subscription!! I do not know...

Zoosk / Zoosk subscription

Re
Rechel on Mar 27, 2017
Hi. I was a previous Zoosk account holder and a few months ago I cancelled my subscription and deactivated my account, I have since been charged twice from my account for Zoosk services which I had cancelled, today I logged back in and reactivated my account so I could go in to check and...

Zoosk / Unethical behaviour - fraud

Ca
Carol Cocomello on Mar 22, 2017
My name is Carol Cocomello and I was a member of Zoosk.com in August/September of 2016 when I met Richard E. Benoit. I have since found out that he scammer myself and two other women out of approximately 100, 000.00 over the last 6 months. I have gone to the Peel Regional Police to file a...

Zoosk / dating site

Ma
Matt Cowell on Feb 25, 2017
I am a paid member and I am being told my email address is no longer registered. My address is mc2984@yahoo.com. I have been using the site, so I know it works. In the last few days I have not been able to login. My order number is 3115331090.. my account is supposed to be active until July...

Zoosk / Charges on credit card

Vi
vicro marketing on Feb 15, 2017
I signed up for a 3 nonth contract for an amount of r 314.89 with zoosk.com and gave them explicit instructions that I did not want any renewals. I have just had a further aount taken out of my bank account of r 147 and r 495.76. This was not the amount originally agreed upon and not for...

Zoosk / Emails

Th
The pissed off man on Feb 14, 2017
I have sent over 3000 emails asking you to stop sending me adds the cs is a joke ever heard of a can spam suite you will soon also calling bbb enough is enough hokiefirefighter834@gmail.com have been trying for months to get the emails stopped they plane and simple won't listen or can't...

Zoosk / possible fake profile.

Di
distressed002 on Feb 13, 2017
On February 12, a possible fake profile by the name of oceanman, age 42, that appeared in the category of age 55 - 65, contacted a member, that has now de-activated, to chat. However, the suspicion is strong that the profile was placed there to catch someone out. Nothing was verified, and...

Zoosk / unauthorized monthly charges

Lu
lunaghoul89 on Feb 12, 2017
I made an account on zoosk.com on jan.10th2017. I only agreed for a one month charge, but on feb.10th2017, I was charged again without my permission. (To my knowledge, as I looked over the agreement. It hadn't shown that it was going to continue without my approval). I would appreciate it...

Zoosk / Cancellation billing

Yo
Yolanda Boote on Feb 7, 2017
I have cancelled my subscription, received an email confirming this stating I will no longer be charged. I don't use the site. I have been billed. I don't want a partial refund or a discount on future subscriptions. I want my money back. What zoosk has done is illegal and offering anything...

Zoosk / False advertising

Er
Erin Davie on Jan 21, 2017
I can't believe after reading comments from 7 years ago, nothing had happened to this company. They are liars. Quite obvious too. Who advertises they are free...Then quite obviously once you site up, you can't do anything unless you pay...Yet this company hasn't changed a damn thing in...

Zoosk / unethical behavior

Ca
Catdaddy32 on Jan 12, 2017
Paid for my subscription two months ago and had access for approximately three weeks in December 2016. In January 2017 my information and photo submitted was reduced to ZERO. Submitted a complaint via e-mail and got an incident number. Received an e-mail response stating they could not...

Zoosk / Online dating

El
elisza jane on Jan 7, 2017
I just want them to stop taking money off my credit card 18889396675 I said to them to unsubscribe me from your list they do not acknowledge your phone calls they are totally ignorant towards you I have tried different ways to contact them they are totally oblivious to you I have informed...

Zoosk / blocking dating interests on zoosk

Su
Susie Greenspoon on Dec 29, 2016
I've been a member of Zoosk off and on for 6 months. Their 'realistic' and geographical matches are not even close. I've spent a great deal of time 'blocking' men only to have them reappear on my radar, so to speak. Zoosk also creates false 'views' leading members to believe their profile...

Zoosk / lack of customer service

Fl
flight69 on Dec 28, 2016
Free is not free. Everyone know's that. They use your profile to their advantage to keep brining in new users that are paying top dollar and continuing to charge your account for staying active even after cancelled. Your profile remains to their advantage while they take your funds. Thi...

Zoosk / will not stop taking money out

Br
brendan72 on Dec 26, 2016
To whom it may concern, i have unsubscribed to the dating site Zoosk over 8 months ago and requested that they cease taking payments out of my account but to my understanding they are still charging me $30 a month, I wish this to be stopped immediately, and be refunded for the past 8...

Zoosk / non stop contact from dating site & the solution that worked

Fi
Finallystopped on Dec 20, 2016
Signed up for free account. Discovered i was getting way to many emails a day, pushing me to pay money, pay money, pay money. I tried to stop the emails by using the unsubscribe listed at end of incoming emails. Nothing worked. I started looking for contact info on site. Nada. Finally i...

Zoosk / dating service fraud

Na
Nancy Baxendale on Nov 28, 2016
I subscribed to your site at one time but have not been a member for quite some time. I asked that my profile be REMOVED, Male friends of mine who were also members at one time are still getting messages from Zoosk telling them that I want to meet them and using my picture. This is an out...

Zoosk / zoosk dating site

Da
Dave Mantripp on Nov 18, 2016
In the last two days I gave been receiving e-mails from this dating site plying me with female contacts for whom I have no interest at all as I am happily married. You can imagine my wife's reaction at me receiving such spurious communications. I want to be removed immediately from the...

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