Dairy Queen
reviews and complaints

Why do they water the gravy down?. It is just like water. Why even bother serving it. It would be better to tell the customers that they are out, rather than serve watery gravy. did they run out and didnt want to make anymore, so they just water it down? I would rather choose something else than get watery gravy. This has happened so many times with other places we have gone to.

Please fix this issue!

Thursday,-1-12-23 6:00 pm.

Lexington, NE

Good Morning to whom this may concern,

I worked at Dairy Queen during the time of February 2020-June 2020. I have yet to receive my final paycheck, and have been trying to deal with your system to acquire it. I was fired by Karen (last name unknown) for going to MEP’s for the military and was passed around from the dairy queen I worked at to the ocean front to also try to find it after they stated it wasn't at the dairy queen anymore, and I have yet to acquire my final paycheck. I would like to receive my final wages and what I am owed due to my work. Thank you for any assistance.

Went in as a family and purchased 4 items. With 2 of the 4 items, the ice cream was discoloured (yellow tinge) and the quality was not what we are used to. When we spoke to the manager and asked if the product was ice milk, he stated that it was not and that sometimes the product gets stuck in the machine and comes out "frozen". This incident occured in London Ontario Canada at the Fanshawe Rd. West location at approximately 9:15pm.

12/6/2022- 2:46 I went there in Woodinville Wa. order came to 37.50 and besides that the burger were dry and cremated I had to repeat my order 3 ties and it still wasnt right when I got to the window. the cheese curds (large order) over half of them had no cheese in them or they were so well done I couldnt chew them. I ordered 2 meals and had blizzard in place of drink. one was 3.49 and the second cost was 5.59, plus I had to buy a fry for the second combo' I go to dairy queen at least twice a week but this time went to woodinville. food was not great at all.

I went to 10820 Park Blvd Seminole FL. location today December 4th at 5:20 pm. I went through the drive thru and ordered a small vanilla cone and a large hot fudge sundae. I go to pay and get the order. I asked about nuts and she said they were extra. I started talking to her mentioning that I wasn't asked to have nuts put on. I wanted to pay for the nuts but before I knew it she just closed the window in the middle of my talking to her. She was extremely rude. I parked the car and asked two other co workers what her name was. It was Kaitlin. My order was approximately 8.60. I have never experienced such rudeness It is like shutting a door in someone's face.

I just feel someone should know so she can be properly trained on customer service. I am in customer service and if I treated someone the way I was treated I would no longer represent that company. If this is the way Dairy Queen train their employees to treat their customers. It may my last time. I would request a call about my concern.

Sincerely

Kurt Weinschenk

[protected]

Prices on menu board at the dairy queen located at 6417 McCart Ave Fort Worth Tx, are lower than when they ring up the sale. This is an illegal activity and needs to be fixed. This location has a lot of complaints against it in my neighborhood.

I realize my comments may be too short for you but, it is a problem almost everyone who has been there has experienced. They just don't know who to complain to.

Went to DQ as I have for 50 yrs or more and got my usual strawberry sundae, which I always felt were the best as they had REAL strawberries in there, not a jelly sauce and tasted great!

I got a medium and got it home started digging in and kept digging for a strawberry and there was not ONE spec at all of a strawberry in the entire sundae. This is not normal, so I called the Dairy queen I went to in Caldwell, Ohio 43724, and informed the they may want to check their strawberry sauce, because there wasn't ONE strawberry in my entire sundae. The YOUNG girl on the phone said nothing for a bit then referred me to someone else who asked me what the issue was, she was also a young girl, I explained the situation and that I have been a DQ customer for 50 yrs and never received a sundae even there without even a BIT of a strawberry in it. The employee told me well she didn't know what I wanted her to do, it comes like that from Dairy Queen where they order it. I told her well I come here weekly and get them and never had an issue with getting at least 3-4 strawberries in it, which is still a minute amount but better than nothing. I told her I wanted them to know because something isn't right with their batch. She again told me that's what it is, and I told her that's like ordering a hot fudge sundae and it coming out as just the ice cream. I then told her I would just contact Dairy Queen offices, as this is basically false advertising, even on tv they show many strawberries in their sundaes, not watery sauce with a bland strawberry flavoring. I doubt DQ has a supplier that they order strawberry sauce from that has no strawberries in it, and this has made a lifelong customer change direction of where they will want to go now for a good strawberry sundae.

Sincerely,

Vickie Carver

I went to the new DQ in Rupert, ID shortly after it opened. Waited for about 20 minutes for a triple pattie burger combo and some cheese curds. The cheese curds were ok, however the burger was dry and didn't have much flavor and the fries were greasy and the cup was like half full. The meal was very expensive, around $35 for a triple combo, a double combo (upgraded to large fries) and 2 small cheese curds. I can give it a star and a half because the cheese curds were ok.

I special ordered a birthday cake for my daughter's birthday. I was very specific about what I wanted, a birthday cake with birthday balloons on it. They told me I have to come back tomorrow after 3 PM the next day to pick up which was not a problem. When I arrived, they had no record of my order. Luckily I had saved the receipt, so I had proof that I had purchased a cake the day before for pick up. The woman went to the back, took two cakes that passed as birthday cakes and told me to choose which one I wanted. I want the one I special ordered! This is not the cake I wanted or the cake what I paid $40 for.

Yesterday September 18th at the 817 n main ofallon Missouri around 3:45 pm. we drove through and purchased 4 shakes and a hamburger. When the employee handed me the first shake I took it and as I brought it through the window, it was dripping chocolate all over, it was dripping on my clothes, my car door, my steering wheel and my console. I have a brand new car, only 3,600 miles on it and I can’t even tell you how upset I was! Now I have to take it to be cleaned somewhere. I’m almost 70 years old. I handed it back to her and said I couldn’t possibly keep this in my car! She proceeded to give us our order, every single drink had sweat on it like it was melting, and we had to get extra napkins to dry off every cup/glass. every shake was runny, not thick like a shake should be. They were not even that cold! With prices skyrocketing with every purchase people are paying at every store, I would think employees would make sure they are doing an acceptable job. She knew it was dripping because when I gave it back to her, there as chocolate shake dripping off her hand! And I’ll give you a good tip you might want to think about. Go to one of your locations get a large shake (that’s the size we got) and notice when it’s handed to you how the glass squashes in your hand, maybe find a better quality glass that won’t feel like it’s about to fall apart. And tell the employees not to fill the cup to the top as it comes out the edges. No one should be getting dripping food passed to them to stain their clothes and sticky up their cars and hands. This is a whole new breed of employees that could care less if you lose customers. Even with the higher pay they are getting they have no pride in the job the do. Nothing like the America I’ve known for all my years. It’s very sad.

1. DQ Grill &Chill, 3711 2nd Ave., Kearney, NE. 68847,phone #[protected],

Date: 9/9/2022, time: 4:01 pm, order ID: AAAQ6K2QACBH, AMOUNT: $18.05,

Authorization: 037512

2. DQ Grill & Chill, 3711 2nd Ave., Kearney, NE. 68847, phone #[protected],

Date: 9/12/22, time: 1:00 pm, order ID: AAAQ6K2WAJAN, amount: $18.73

Authorization: 000572

I go to the DQ 4-6 times a week on my receipt it says fill survey with in 3 days

I try but every time I fill out everything on the first part of survey & then a sign comes on that I cant fill survey at this time must wait 15 days what do I do with my receipts as they say 3 days to fill out survey

I went to local DQ drive thru tonight waited a least half an hour for ice cream only. Car before me had several items. One of the items was a dip cone. The gal in the car handed the dip cone back to the DQ gal, got the remainder of her order and drove away

I drive up to the window and waited another 5 minutes before window was opened and then she told me how much I owe. Then she handed me a dip cone with condensation on it. I did not take the cone, instead I asked her if that was the same cone she handed to prior car. She said they make everything fresh and then it seemed like she angrily threw it away and made another. There was no thank you or pleasant feeling when I left. I felt like she was still angry. No napkins or receipt was offered.

On the 31st of August, at 8:25 pm I ordered a pumpkin pie blizzard, it was delivered to my table watery and not served upside down. The sign reads, "Served upside down, or the next one is free". I already had a shake, it was watery, but I already had it. They wanted to remake it. That's not the friggin dairy queen guarantee! The next one is supposed to be free, not remade! That was just ignorance on 2 different levels! Don't have a slogan if you ain't gonna follow it. Now I feel cheapened, disrespected and they acted like idiots and asked what i wanted them to do when I confronted them about the issue. I offered for them to take down my name for when i return next next because it states that 'The next one is free', but nope, they remade it instead, breaking their guarantee. So now im not only upset about them not following through with their guarantee, I ended up feeling like a problem for even confronting them! Wtf?!

We ordered a Peanut Buster Parfait at the DQ located at 1075 - 8th Street North, Kamloops, CA V2B 8R9. I overheard one of the 6 East Indian workers who work there say: "Do we have any peanuts? Where are the peanuts?" After a few minutes an East Indian woman came from the back area with a clear plastic bag of peanuts, cut a hole in the bottom of the bag and poured peanuts (and 1/8 cup of salt) in the bottom of my parfait cup. After a few more minutes I received my 'Peanut Buster Parfait' which, apart from the fudge and peanuts, was completely liquid. If you're going to hire people under the Foreign Temporary Workers program, kindly ensure that they are properly trained as my 'Peanut Buster Parfait' was so salty and liquid that it was inedible. I will never go back to that DQ ever again.

To whom it may concern:

On Monday August 08, 2022, my family and I entered the Cache Creek Dairy Queen. We had been travelling for several hours and it was a very hot day and we felt the need for cold refreshment. Upon entering the restaurant, we scanned the menu for choices and waited for the counter to clear. When we stepped up to the counter, we were not served right away and I can understand it being busy on a hot day. This is when a lady staff member told us to "step back, away from the counter." We did, we stepped back a step but were a little confused as to placing our order. It was about 25 seconds later when the same staff member who had be staring at us, stated in a raised voice, "You people have to get the heck away from here." At the same time, there was a circular motion with both arms directing us to the wall/door. This is when I said tot he person, "We will go and place an order somewhere else." This was met with a shrug. My spouse is of Philippine descent and our daughter looks similar. I am hoping this had nothing to do with her actions.

My family and I quite enjoy the many choices offered at your restaurant chain. Living in a remote part of Canada, we do not have the choice of a local Dairy Queen, so when we are travelling, Dairy Queen is a frequent choice for us. Until this incident, we have always been happy with the customer service in the many sites visited.

We contemplated this complaint while eating at the Cache Creek A&W and decided to see what another DQ Manager would think. We stopped at the Terrace Franchise and discussed our complaint with the Manager Raj. He was very polite and insisted that any type of negative actions by staff is against company policy. He went on to apologize on behalf of Dairy Queen.

In conclusion, I feel that Dairy Queen should be notified of the actions of the employee but there is no further action required. I thank Raj and the Senior management of Dairy Queen for the apology to myself and family.

K. LaGroix