Dairy Queen
reviews and complaints

I went through drive thru ordered 30 dollars worth of ice cream asked for extra strawberries on my sundae cause last time they were so cheap and gave me literally nothing and 1 strawberry. This go around they gave me extra sauce x3 which was quite ignorenant the sauce was all over the outside of the container and when I opened the lid it spilled every where as it was all ready melted (I live two minutes away ) so it shouldn't of been melted as where the blizzard the two peanut butter parfaits a dipped cone and a orange Julius which tasted like water I had called to complain and the shift manager female no name given was rude and snoty I didn't not appreciate her ignorance one bit when I pulled up to the window after sitting for quite sometime all the ice cream was already sitting there so hence why everything was melted they should not make ice cream until the people actually pull up to the window as everyone waits a long time anyways for their food when I was explaining she was short and saying that I quote honey the ice cream doesn't stay frozen forever and in my reply I said no duh I'm not that stupid and like I said all the ice cream was made already before we even pulled up to the window this female shift manager no name was very rude and snooty so I believe you should not have a person like that working in customer service and believe me when I say I should know I myself was once in the customer service business and I would never dare talk to a customer the way she did so I really hope that this gets dealt with as soon as possibly and in proper manner or I will be taking this further then here thank you for you cooperation

08/04/2018
F-0401
Request for customer service review : I have Free coupon from Broncos Kids Club for Free Cone Ice Cream. When present this coupon to Gabe she told me this coupon is expired. When i told her this coupon never expired she told me i am not going to use this coupon in Rude Mannger in front of other people. When i requested to talk to manager she told me we don't have manager on Duty while she checked with someone in back office. Also ice cream did not made correctly. We had really bad experience with this particular location. I want to discuss this behaviour with District Manager regarding how this behaviour will change otherwhise i will do live recording next time and put it on social media.

My husband went and got 2 Deluxe Nacho's and a chicken stop basket. Got to the house we blessed our food and began to eat, 1 my Nacho's were supposed to be -jalapeños. 2 There was no meat .3 We went back up there and my husband to the food in side. Before we drove off I opened the bag and I could not believe my eyes. Your employees had took the same plates and dumped meat on top of the same plates, mind you on top of the vegetables. I was so disappointed we threw the food in the trash and that six because that is our families favorite place to get Nacho's. Oh yeah the had the audacity to give my husband 2 mini blizzard tokens...

I wish I could download a photo of the hamburgers I have received from this location in the pass 5 years I have wrote serval reviews on DQ. The last time I went there they charged my card 12.36 for double cheese burger meal. Told them it was wrong they gave me my money back in cash then charged my card again 5.46. Well today I got ordered the same meal and it came cold again and with some much mustard it was like a dirty dipper mustard everywhere am tired of this service I sure wish they open another restaurant in town where we work.

I stopped at the DQ here in Boise on overland to get a box of dilly bars with my gift card which had the receipt attached showing the balance remaining on the gift card. I was promptly told that it was not a gift card, only the header that gift cards are attached to. It is not a header it is a gift card with the receipt showing the balance remaining on the card and the side number but they refused to honor it. So much for customer service.

Went into Havre, MT DAIRY QUEEN, wanted a hamburger non available. Very limited menu plus seating in the hot weather. This is not a Dairy Queen that I am accustomed to buying food from. My family expected hamburgers and chicken strips non were on the menu. Being on vacation you expect close to the same menu as all Dairy Queen's I will not visit this store .

My name is Sharique Sheikh. I was a customer on 7/31/2018 at middletown, ny location around 6:30 PM. I came across a very uncomfortable situation. While I entered a non-busy store to order a strawberry banana smoothie. My friend with me had given his order first and then I was asked for my order. The cashier, who didn't think to ask if it was a separate order, then asked me what I wanted then was told its separate. She then disregarded me only assisting my friends order and not even acknowledging my existence. She could've guided me towards the other cashier who was readily available and who also kept his mouth shut the entire time, even watching the situation and not asking to help with an order. The initial cashier then even had management constantly assisting her and she not even once told the manager about my existence. My friend had to tell the cashier that I need to order. Does my friend work at dairy queen?
I had to wait 25 minutes to receive my order of a strawberry banana smoothie while other customers were in and out with their orders who ordered after me.
I had the worst experience in my entire life here that I've never experienced in a restaurant before. I deserve a better customer experience.
The management even gave a nasty look and only one time asked her staff if they worked my order . I even politely asked for an upgrade to large because of all the disappointment towards me but again I was disregarded not acknowledged.

Thank You if this even read,

Sharique Sheikh

my Grandfather just passed away last night and I was just there trying to get dinner for my kids. They were a mess and not behaving I'll admit but the manager there Jessica just kept giving me dirty looks and actually started to say something rude to the other employees. I actually heard her say "I dont f*ing understand why parents spoil their kids for being little [censored] heads" I'm not one to complain but that was down right disrespectful and if that's the type of management there I'll make sure my family and I never go there again

I stopped at the Dsiry Queen in Boluvar Ohio. 44612. Today and went inside to purchase a medium chocolate cone and a small chocolate cone dipped in chocolate. First it took over 5 minutes to get waited on because the girl at the counter was busy delivering other Patrons good at their tables. Then I finally got waited on. So I stepped aside to wait for my cones while the counter girl waited on a group of 6 people. In the meantime my 2 cones were sitting in the holders waiting fir her to give them to me but she was waiting on 6 people. So approx 19 minutes later she got my cones and apologized fir the wait. I went out to the car my husband wondered what I was doing g in there so long. We pulled away and I took one bite of my cone and dunce it was a dipped cone and sat there so long when I took a bite it totally melted all over me and the car. I threw it out the window since I could not eat it it was like soup. This was very upsetting. I don't appreciate being made to edit. I could have just went over and got my 2 cones but there was a sign that said only employees beyond this sign. Very upset.

Margie Beebe
3305. 21 street N.W.
Canton, Ohio. 44708

[protected].

Date of Incident: July 31st, 2018 @ around 2:30pm EST
I was not given a reciept.

The wait time was very long, despite there being no line up.

The taste was not very good and there was very little chocolate fudge and sprinkles, even though I asked for extra (and paid).

I am very dissatisfied of the quality and would like a refund.

Address: 11240 Creditview Rd A-2, Brampton, ON L6P 1S6

When I was growing up, I worked at Dairy Queen. Even had to attend Dairy queen school to learn how to do the trade mark swirl on the ice cream cones.
I used to make the dilly bars and buster bars. Again the dilly bars we put the swirl.

I had not had a dilly bar for years so imagine my suprize when I opened the box when I got home and found these little factory made ice cream bars that had to personal touch to them.
Have we came so far from good sense customer service that we don't do the things that made your franchise famous?
I will buy my ice cream at walmart since your product is no better than theirs.

My 16 year old daughter, Mycah Reiland, is an employee at Dairy Queen in Muscatine Iowa. Recently, while at work, she was physically assaulted by another 16 year old female Dairy Queen employee, Gloria Neda. Gloria ripped Mycahs headset off, grabbed her by the neck and threw her to the floor. I have photos of scratches on Mycahs neck and bruises on her hip and knee. After learning of this, I made multiple attempts to contact the manager there, Phil Pattel. Finally, days later, he returned my call and informed me that he was aware of the situation and they've had problems with Gloria in the past being rude to customers and staff. He informed me they cannot allow this behavior in Dairy Queen and were letting her go. However, days later, Gloria was still working there. Again, I contacted Phil. He told me they were allowing her to finish out the week, and then she was fired. He also stated Gloria was not accepting her termination and Phil was going to have to contact his uncle, the owner of the franchise, to have her fired. I accepted and believed this information to be true. However, weeks later, Gloria is still working there. I'm not aware if he is paying her cash illegally or if he never took her off the payroll. I also find it concerning the manager has this special attachment to a 16 year old minor. Dairy Queen handbook states there is zero tolerance for violence in the workplace and if any employee resorts to violence, he/she will be immediately terminated. Assault is a crime. Please remedy the situation, or I will have to file a criminal complaint against the juvenile employee, the manager and Dairy Queen corp. Thank you. Respectfully Submitted, Jennifer Middagh

Dairy Queen #13777 at 1138 s. Main Street, Manteca, CA 95337

The sandwich was un-edible. The meat seemed to taste almost spoiled and the texture was definitely not like real pork, it seemed rubberized. After trying a second bite I just had to spit it out.
I ate it at home much to far to return it. I will complain to the manager the next time i am in the area.

I ordered a milk shake peanut butter hot fudge milk shake today and it was mixed for one second then handed to me. So it was mostly vanilla soft serve with hot fudge and peanut butter sauce on top...not a milk shake at all. I order food here often and the quality has been on the decline. More specifically, nothing gets mixed enough. The blizzards and milk shakes never have the flavor or candy bits ubiquitously distributed.

Hello Mr/Ms/Mrs. Dairy Queen,

I would like to write a complaint about your motto, that You're Not Fast Food, You're Fan Food. This is a false statement because, while you ARE fast food, you are NOT fan food. Allow me to elaborate.

1) Fan food would be made up of humans which I'm sure you don't serve as that would be disgusting.
2) Fan food would be made up of fans for blowing air which you are also clearly not doing.

This makes your motto inaccurate and I am highly displeased by it. I get enraged every time I see one of your commercials, as does my dog. Please change it immediately.

On an unrelated note, I went to one of your Vancouver, BC, Canada locations and received a sub-par chocolate dipped ice cream cone and would like to be reimbursed with a coupon for a new one. Thank you.

Beth Irvine
5128 Clarendon Street
Vancouver, BC
V5R 3J5

Hello,
I currently work at a paper mill. Today I decided to head to DQ which ive not been to since moving to the Oregon coast. Upon getting to the drive thru the ordering system at the menu was out of service. A sign on it said pull to second window to take your order. There were two cars in front of me and the first car at the window took upwards of 15 mins.

Having only an hour lunch before returning to work this is a problem. Mcdonalds for instance would have had this car pull forward to keep orders going. I'm not comparing DQ to mcdonalds just simply saying where theres a problem theres a solution. I did notice that the car had a large order so I was understanding. The next car at the window took another 10+ mins.

Once I got to the window I asked the girl why were things taking so long and she politely said we have one cook right now. And she said can I take your order? I replied Is it going to take a time period equal to these two cars in front of me? if so I cannot wait.

I'm sure this can be looked into by professionals. But its simply bad management of resources. This DQ is semi close for me to get a quick lunch. And I would like to have that option. But until they improve I cannot afford to waste my time at lunch sitting in a drive thru. Afterall its burgers, fries and chicken strips. What does she mean they only have one cook.

Went thru drive thru on 07/22/18 ten minutes after close so I asked employee the employee behind glass if they were still open cuz the menu light was still on and he said excatly this, "no its on for security [censored]... leave" so I did but not before I told him I would file a complaint on him which he did not care at all! I know the owner here and I spend a lot of money eating there, or at least I did before this action.

so, i know you guys are known in the ice cream business for the curl on top of your cones right? yeah well mine is in fact a CHODE instead of a cute curl, so if you're going to trademark this strategy, you better darn well do it on ALL you cones. i have already made multiple complaints tagging your account on photos on social media, i would like either a refund or some coupons because this is enraging. thanks

I think by looking at the below picture, you may understand my concern. The bad thing is this was the second attempt to make a cone. The first was worse and I refused to take. Needless to say this one lasted to the stop light and went out the window. The mess in my car was just as bad.
Another thing was the manager watched as both cones were made. This is not the first time the Braselton and Buford Dairy Queens have done this.
For the price paid for an ice cream cone, you think you would get better service. Well anyway. Thanks for the memories Dairy Queen.

This is kinda sad that ppl would do this and that dQ would let this happin a employee is selling frozen hamburger meat to ppl that would want to buy it with company logo if anyone gets sick this is y I will never take my kids to this place if it's employee sell the food Just like that how can we trust them to get the food the safe way for our family's to eat