CVS
reviews and complaints

On 10-8-17 my husband and I shopped in the front of the CVS store at the 135th St store in Overland Park, KS. We had coupon savings offers that were 30% and $10 off. After scanning my card I was told the discounts were not valid for us because the #s did not match. Evidently we have cards with 2 different #s that are attached to our key chains on 2 separate vehicles. The clerk told us she would have to void out the basket of items and ring it up again under the correct # using my wife's phone # to access that information. After calling the manager over, it was confirmed they would not honor the discount nor would they do the necessary void and start the checkout process over using the correct #. We did not buy the merchandise, went to another CVS store and bought everything we had with the discounts we thought we would receive from the 135th st. store. We constantly give raving feedback to your pharmacy department in that store, however we will never purchase a retail item from any CVS again. The extra inconvenience cost us about an hour along with the feeling of being treated as though we were trying to cheat on the bottom line.

I just came from the hospital and the first cvs I went to at 2 in the morning told me they only had 2 of the 3 medications that I needed. And it was the only 24 hr cvs in my area so I had to wait until the next day to go to the other cvs because it’s not 24 hrs. The next day I go and drop of my Rx at the other pharmacy at 12 and they told me it would be ready at 2 I get there at 3:30, I waited the long drive thru line and the lady tells me I have no order for me in the system I told her to check again. She checks again and tells me it’s not ready and also that one of the medications they didn’t have there . And told me to go inside. I go inside after waiting the long line outside and she tells me to wait the line again, I proceeded to tell her why didn’t any one tell me this wasn’t ready or that one of my medications wasn’t here I would have gone to another! I leave to come back and pick up my rx because the line was too long ! I come back and they close the pharmacy! They wouldn’t even give me my rx back so I could go somewhere else ! I’m in a lot of pain and can’t keep driving everywhere to not have my [censor] medication !

Client Card8553.
I came to the pharmacy department (Store 8880) right from my doctor's office on 10/17/2017 at 3:40 to fill in my prescription. Didn't feel well at all.

My prescription got processed and I was told to come back in a half of an hour. It didn't make sense for me to go home so I waited.

After I came back to the pharmacy and waited in line, I was told by the person who was supposed to check me out that the pharmacist went on her lunch and nobody could verify my prescription so It would be another half an our until she comes back.

The person who took my prescription admitted that he new that she was going to her lunch before he ran it through his system. If he had told me to come back in an hour or an hour and a half I would have gone home and rested.

I was sick and upset and asked how I could file an official complaint. They paged for the supervisor who never came. Then they suggested I would go and look for the supervisor myself despite I told them multiple times that I was sick.

I will never go to this store again and my husband decided to change his pharmacy as well. I also will make a point of sharing my experience with other people so they would avoid this pharmacy.

I am not sure what resolution to suggest. Perhaps, they need to train their employees better and be more aware of what's going on in their stores.

I would like to know what measures have been taken with regards with this complaint and unprofessional conduct of CVS # 8880 Rx employees.

A company representative from CVS pharmacy contacted me about not picking up one of my medications. That it had been over a month since I ordered. I was confused by the phone call being that I had been in the pharmacy (Store #9149) multiple times during the month, if any medication was on the shelf I would of been informed. The representative then stated it was his mistake and that the medication was only up for refill. The representative then asked if I wanted to refill the medication. I stated I did not at this time. I looked up my prescription list to refill a couple of my medications I was low on, and noticed that this particular medication had been moved to inactive and I could not order a refill. I contacted CVS by email, was contacted by a Representative via phone, who stated that this mistake happened due to incomplete training and stated that he would move the prescription back to active. When I went back to the CVS site to order a refill the prescription had been changed to New Prescription, with only 2 refills showing (3 originally) My initial email went to customer service on October 5, 2017, call came in October 9th. I was unable to order my refill due to the last prescription date. When my prescription was changed to inactive the file showed Last filled 09/04/2017 refills 3: when it was changed to New Prescription on File, the file showed last filled 10/09/2017 refills 2. I tried to order my refill 10/13/2017 and was informed that I couldn't it was just filled 10/09/2017. I don't know if the insurance company was charged for this fictional refill but I'm out of this particular medication and I'm unable to have it filled due to the prescription changed conducted by CVS. I did contact CVS again about this situation, only to receive an email back stating me to either contact my doctor or call 911.

Today, me and my mother went in the Vicksburg, MS CVS. We were trying o get coupons from the machine, and neither of our phone numbers would work. Asked the cashier, and the manager, who was sitting on the counter at checkout, what was the issue and apparently someone used our numbers. Well come to find out our numbers weren't registered. The manager huff and puffed and got loud and got an attitude with my mother. The manager told my mom to "WAIT AND HOLD ON A SECOND" while she was on a PERSONAL phone call. My mom said sorry, sh was diabetic and not feeling well and needed to get out soon. She responds with "your personal problem is not my problem."COMPLETELY UNPROFESSIONAL AND I WILL ABSOLUTELY NEVER RETURN TO THIS CVS STORE. And I am a loyal pharmacy member.

Bad serviceI was attended with attitudes and bad things I got really bad service I really was surprised how they treat the patient
After leaving the store call on the phone that I have no medication and I hung up the phone on 4 occasions
Me atendieron con actitudes y malascrianzas me dieron muy mal servicio realmente me quede solprendida como tratan al paciente
Despues de irme de la tienda llame por telefono por que me faltan medicamentos y me colgaron el telefono en 4 ocaciones

I went to ask the pharmacist a question, what I should give my 3 yr old son. She was so cold and rude from the minute she walked up to the counter. She came around the counter and looked me up and down. I said "is everything ok?" She responded, yes I'm just (she mumbled something). She recommended adult allergy pill! My mom, an RN WHOSE husband is an MD. Came in and said "no you can't give him that". I looked at the pharmacist and she was saying to her techs l pointing at me! Across the store and said "yes you!, you're rude!
I almost died! It was the most unprofessional thing I've seen and heard in my 37 years of customer service! And I work customer service! I am appalled and shocked at her outburst in a store and of her position!
This was at cbs in naples Florida, the corner of airport pulling road and Vanderbilt beach road
I don't understand how someone, especially with an education can get away with treating a customer this way. I will be dialing another complaint if nothing is said about her behavior.

My name is Tim Kilgore and I live in Orange, CA. We had a 7000 acre brushfire and my regular CVS Store located at 4040 East Chapman Ave, Orange, CA closed some time Monday afternoon or early evening I think because they were in the prepare-to-evacuate zone. In any case, my daughter stopped by that evening and there was just a hand-written note taped to the front door that said they were closed. I have no trouble with that but on Tuesday they same note was on the door and when one called there was no recorded message about the closure. I have four important prescriptions waiting for me to be picked up there so it was getting important to pick them up before my supply ran out. I called Tuesday evening during regular hours and I got the same "refill" type of message. No message to contact another pharmacy or which one was closest. I just called again this morning (Wed, 11 Oct 20170 and again phone at pharmacy just says, "all personnel are busy and please wait on the line." I waited for 15 minutes and obviously that store was still not open.

My complaint is that people who need to either pick up their prescriptions or to place new ones should have been given some type of information regarding the problem and where to go to get alternative service.

Finally at 11:00 am this morning I called another CVS store (at 1535 East Katella Ave, Orange, CA) and asked if I could pick them up there. They said yes I could but were surprised they weren't open. The pharmacist said "maybe they just didn't want to come back to work."

In any case, I hope everyone is getting the medicine they need. In this case, CVS on 4040 East Chapman seemed to drop the ball. I even get text messages when my prescriptions are ready. Why couldn't a text message go out and say store is closed and then repeat the message until open when another message could then go out.

Thanks.

Tim Kilgore

I was bringing my prescription in to get filled and this employee was disgustingly nasty rude and extremely confrontational towards myself and other customers along side his manager the pharmacist. Wow totally rude and disrespectful he told me I have the wrong bit$$$! The pharmacist asked him repeatedly to please stop arguing with me and he said no I don’t have to. I then said wow how could you speak with your manager in that manner he said she can’t do sh$$$! I was Appalled and very upset with his shameful behavior later on as my prescription was being filed he then walked up on me. I was arguing once he did that because he was upset that I was on the phone talking with my police officer friend about the situation she heard everything and wanted to call back up units because I told him if he walked up on me more he would be going to jail...he was very rude and I want to press charges against him because I came there sick from high blood pressure and was getting my antibiotics filled also. I apologized to the pharmacist for going back and forth and she wAs apologizing to me for his behavior...how can people work with him and he serve the public where people are sick looking to get their prescriptions filled. Newark on Bloomfield Ave in nj employee name Trevor Robinson and I’m told everyone is frightened of him and he uses profanity and is very rude with customers all the time
My number is+[protected] I’m an LPN Student very compassionate and sympathetic to all people. I also told him he’s in the wrong field of business because his attitude is disgusting and he should be a garbage man because then his attitude wouldn’t bother anyone and he said yes I’m starting with you...called me and his coworkers along side other customers trash. My husband and I work to hard to be treated in such a manner and I feel sorry for other customers who had to deal with this man. Also please speak with his manager he’s totally out of control
Mrs. Fennick
Please resolve
L.[protected]@gmail.com

I went into the store to buy a money order of 140 dollars. The cashier was very friendly. I was unaware I needed an Id to make a money order. We got help from a manager who verified I needed an ID. Not a big issue because I love close. However, the manager have me a dirty look and said I need an I'D like I was buying someone else's prescription at the pharmacy. I said ok sorry I was just unaware and she again said no you need an I'D. I was embarrassed as if I did something wrong. She didn't explain that it is policy or sorry for inconvenience. Nothing just reaffirming I made a mistake and told the cashier he did a good job again as if I was doing something wrong. I frequent the location and have never been treated poorly ever. This manager should not judge people and know that the behavior she displayed was poor.

10-17-2017 My wife after having BOTH knees replaced is instructed to take pain meds every 4 hours. Dropped off a script at approximately 1:00 pm at the Swedesboro NJ store #3759 using the drive through option. After getting her home then to physical therapy and back home it was almost 6:00 pm.
Pharmacy closes at 6:00 pm.
I called the store pharmacy at exactly 6:00 and got the dreaded recording. I chose the store option to speak with the manager and explained the situation.
No one there cared at all!
No CVS employee or manager has any basic human values at all!
CVS Swedesboro store #3759 managers Ray and Matt did ABSOLUTELY NOTHING to help my wife retrieve her prescription.
I live less than 1/2 mile from this store and could have been there in 4 minutes or less!
Not 1 employee would give 5 minutes extra time to see that my wife's prescription medication was fulfilled!
So how are we supposed to put faith in this CVS store # 3759 for future needs? Plain and simple we can't! And we WONT! I will take my prescription needs to my local WALGREENS or ACME SAVE ON PHARMACY from now on!
Anywhere else other than CVS.
CVS has lost my business for sure!

10/7/17
2:55pm
CVS Store #7670
Cashier: Ana #1464402
Reg # 03
My extra care card # ends with 6415

I waited at the counter for an unusual amount of time. While I was scanning the store for an employee, Ana saw me and seemed to duck back down the isle, but realizing I saw her, came to the counter. She rang up my items as if I were inconveniencing her. While waiting for the card transaction to process, she leaned her elbows on the counter with her cell phone in front of her. I was dumbfounded and stared at her without saying a word until she finally noticed. She printed the receipt and moved to walk away before I even had the receipt in my hand, mumbling something unintelligible under her breath.

Very poor customer service.

Lori Disposti

My name is Min Hui Woodall, an Asian American and a proud American citizen. I am living in Jonesboro, Georgia. On September 22nd I had a paper prescription of 30 pills of FIOICET (BUT/APAP/CAF 50-300-40mg) for my serious headache (migraine) and also have 1 refill (30 pills) after that. I usually go to Walmart pharmacy in Fayetteville to get my medication and refill. On September 22nd, I had my husband, Vernon Woodall, go to Walmart pharmacy to drop off and pick up my medication, however, at that day (September 22nd) there was a super long waiting line at Walmart pharmacy so my husband decided to go to the other pharmacy and hoped there was not a long waiting line, so he drove by and saw CVS pharmacy in Fayetteville, and he drove to CVS drive-through window counter and dropped off my paper prescription of FIOICET (30 pills) & my insurance card to a pharmacist named Gregory W George and he went straight to back to check my insurance on computer and came back to the window counter to tell my husband that “your insurance is good and will cover all medication, and your wife’s FIORICET (30 pills) will be ready in 1 hour.” And my husband asked him politely “you are sure I can get my wife’s medication today because I don’t want to come back and they are not ready!” And that pharmacist said “we definitely have your wife’s medication ready in 1 hour”! So my husband left and went to Publix to get some groceries, and when he came back to CVS pharmacy to pick up my medication (he went inside to the store, not drive-through counter), the other pharmacy person checked the computer and went to the back rack to look for something, and came back to tell my husband that “the computer made a mistake . We don’t have your wife’s medication because it’s out of stock!” My husband was very upset about it and asked to talk to the pharmacist who was the one working in drive -through counter and told my husband my medication will be ready in 1 hour for sure! Finally the pharmacist, Gregory W George, came to my husband, and he started saying to my husband that my medication (FIORICET) was special order and out of stock, so he wanted my husband to come back later, and more rediculous thing was he was not even sure when was the exact date that my medication will be ready. However, after my husband spoke up and, all of the sudden, this pharmacist said he found some in back rack but only have 10 or 12 pills, not 30 in full, so he gave my husband 12 pills (12 pills was printed on the paper and the bottle label)! And he said to my husband the remaining 18 pills will be ready in 4 or 5 days! After spending more than 1 hour for this kind of nonsense, my hard working husband was exhausted. When he came home telling me the whole story I was super mad at my husband because I hate having my medication separately and I always had my medication in full one time at Walmart pharmacy. My husband and I had a big argument because of this nonsense. I knew it’s not my husband who was supposed to be taken on the blame, it’s all on CVS pharmacy in Fayetteville, especially this pharmacist, Gregory W George, he created this whole bazaar situation, how could you tell your customer you have all pills ready in 1 hour in the first place, and then blamed on computer making mistake, and said the pills were out of stock, and then after my husband spoke up, all the sudden, he said he found some in the back rack! It’s weird and unacceptable! So I called CVS pharmacy in Fayetteville in the evening of September 22nd and waited for almost 30 minutes and finally they transferred my call to the same pharmacist, Gregory W George, and I expressed my concern about my 30 pills being separated into 2 times, and also asked him when I can get my remaining 18 pills ready and his answer was “they’re working on it because my medication was special order and out of stock but will be ready in 4 or 5 days! Well... it seemed everything was working out (even if I was thinking the whole situation was super ridiculous and weird)! But the worst thing was happening- - After I talked to this pharmacist on phone, I finally got a chance to open my medication bottle to take my pill but I found there was only 10 pills in the bottle, not 12 pills that was printed on the paper and the bottle label (short of 2 pills)! At that moment, I was really furious at this dishonest CVS pharmacist! I am a patient who always count my pills before I start taking. So I headed to my family room to ask husband if he counted the pills before he left CVS pharmacy. He said he didn’t, especially after he was worn out to deal with this pharmacist more than 1 hour, and when this pharmacist suddenly said he found 10 or 12 pills and let my husband had 12 pills at last. My husband said he just wanted to be out of there and came home! Actually I already knew my husband would not count pills before he left CVS pharmacy because my husband never count his own meds, the reason is he always trust his pharmacist and never have any shorting pills from his pharmacy. On September 22nd, my husband and I had already have enough of this ridiculous CVS pharmacy chaos, and I was really furious and was just about to call CVS pharmacy again, but my husband calmed me down and told me to deal with that later because we really had enough to CVS pharmacy today (September 22nd)! And also I had 3 pills left from my previous prescription (I got all my medication from Walmart!) Anyway, I called CVS pharmacy back on September 26th to ask them when my remaining 18 pills should be ready to pick up and a pharmacy lady was rude and transferred my phone call to the other pharmacy lady who said “I cannot have my remaining 18 pills until I finish my 12 pills for 12 days because my insurance maybe will not pay for these 18 pills until October 4th. And she sounded like “what you are hurting for! You’re not out of your pills yet!” that made me very upset and uncomfortable, but she also said my remaining 18 pills were supposed to be ready on Saturday September 30th, and they would text me! And on Sunday October 1st, I got text from CVS pharmacy saying They are placing a special order for my meds, and it’s too soon for me to refill”! I was really beyond furious about this text! What kind of pharmacy would do that “it’s been 9 or 10 days since I had 10 pills from them (this dishonest pharmacist only gave me 10 pills but he printed 12 pills on bottle label and paper! He shorted me on 2 pills!) How long did they need to order pills (for their customer who has serious headache/migraine) from manufacturer? My husband wanted me to wait for till October 4th so he and I can go together to CVS pharmacy to make everything clear! Ok...this nightmare is not over yet! Yesterday October 4th, my husband and I went to CVS pharmacy in Fayetteville to ask them about my remaining 18 pills, a pharmacy lady checked on computer and ran back to talk to this dishonest pharmacist, Gregory W George, and came back to tell us “I remember you, and your remaining 18 pills will be ready in 30 to 60 minutes”, because there was a long waiting line, my husband and I went to Publix to shop and get dinner for my kids. All of the sudden, I had a text from CVS pharmacy during shopping at Publix. It’s saying my medication is a special order, they will text me when ready! At that moment, my husband and I, we both were super mad at this whole bazaar situation, my husband said they went too far, and we would definitely got this situation straight today, so we headed to CVS and drove to drive-through counter to talk to this dishonest pharmacist who was working in drive-through counters but he seemed like he saw us and was afraid to talk to us so he went back to hide, and sent the other pharmacy lady to talk to us. My husband told this pharmacy lady “it’s been already 13 days since I got my wife’s pills on September 22nd. How come you guys still coudn’t order the medication my wife needs? How long will it take you guys work on this simple case?” The pharmacy lady was making apology to us and said “my medication is special order and out of stock now in this CVS pharmacy store! They need to make special order to the manufacturer so it might be ready on tomorrow after 4pm!” That was totally a BS for me and my husband! It’s totally unprofessional and unacceptable! I told this pharmacy lady I ran out of my meds yesterday, I have to take 1 pill per day at same time to take my terrible headache away! How could they keep lying to customer like that over and over? My husband finally had lost his patience and asked this phamacy lady to transfer my prescription back to Walmart pharmacy! And this pharmacy lady looked very embarrassed and panic and went back to talk to that dishonest pharmacist, Gregory W George, and then came back to said they found some in back rack (same weird situation happened on September 22nd!) In the very first beginning, they said my medication was out of stock and they had to make a special order so I had to wait for them to text me whenever ready! And then after we spoke up and fighted for our right, and all of sudden, they said they found some! What in the world they were doing? They either have or don’t have! Finally I got my 18 pills placed in a labeled medicine bottle in a stapled bag, and I really wanted to open this stapled bag and count my pills before we left drive-through counter but there were 4 cars behind us, my husband didn’t want to block other customers’s way so we left and stopped in CVS store’s parking lot so that I could count my pills! Once again, there were only 16 pills in bottle, not 18 pills printed on the bottle’s label and the paper (they shorted me 2 pills again)! This dishonest pharmacist, Gregory W George, gave me shorting pills again! My husband And I were beyond fury, and speechless! I did call back to CVS pharmacy in CVS parking lot and just happened this dishonest pharmacist answering phone and I raised my voice to tell him “You has been very dishonest for my medication situation, and continued to give me shorting pills! On September 22nd, there were only 10 pills in the bottle, but the bottle leble was printed 12 pills that was short on 2 pills! On October 4th, there were only 16 pills in the bottle, but the bottle leble was printed 18 pills that was short on 2 pills again! I told him on phone that how dare you did that twice to the customer! I will report you to CVS headquarters and police about your dishonest fraud, and then he hung up on me!” There is something serious wrong happening in CVS pharmacy in Fayetteville Georgia! I am suspicious that this pharmacist named Gregory W George must do something sneaky even worst! I had same prescription from same doctor and I always went to Walmart to drop off and pick up my medication without any problem, and Walmart always let me have my medication at the same drop off day, and never shorted me on pills!

How did this pharmacist named Gregory W George continue to mess up with my medication? How hard for this guy to order FIORICET legally for a 51-year-old customer suffering from bad headache (migraine)? How long does he need to work on getting a special order from manufacturer? Why did he keep on lying to me and my husband about my medication’s situation? Why he always told us that my medication was out of stock in the first place, and then all of the sudden, he found some after we spoke up? Why did he keep giving me shorting pills? Does he has something to hide so that he’s afraid to confront my husband and me to get things straight? There were 3 pharmacy people working in CVS pharmacy including this dishonest pharmacist, I don’t know they work together or this Gregory guy is in charge and hide something from his co-workers? Has he been doing this kind of dishonest business with all his customers and never got caught or he just choose the target like me (an Asian American) to do it? I am a female Asian American, my name is Min Hui Woodall, I seriously wonder if this dishonest pharmacist can tell my first name is an Asian name (Min Hui ) so he thinks I am an easy target to take on or bully or take advantage because most Asian immigrants don’t speak good English! However, if it is a case, I have to say loudly and proudly that this dishonest CVS pharmacist named Gregory W George, you have been messing up with the wrong person! I have been living in Georgia almost 15 years, married to a genuine Georgian gentleman for 14 years, and have two kids together who were born and raised here! I speak good English and have no problem with reading and writing! If my case is a race discrimination, I will be seriously thinking to sue this dishonest CVS pharmacist! Actually, it doesn’t matter what reason caused him being dishonest to his customers that is totally unacceptable and intolerant ! I wonder how many customers lik me are victims having small shorting pills all the time but unfortunately they just don’t pay attention or just switch to other pharmacy! It’s 1000% impossible for this dishonest pharmacist to count my pills wrong accidentally because the first time (September 22nd) there were 12pills he said he put in the bottle and actually there were only 10 Pills in the bottle (shorted on 2 pills) and the second time (October 4th) he said there were 18 pills in the bottle but there were only 16 in the bottle (shorted on 2 pills again)! How did he mess up twice my medication with such small amount of pills? If there were 60 or 100 pills of prescription, and he counted wrong and shorted on 2 or 3 pills, I might try to understand! Anyway, this dishonest pharmacist named Gregory W George is totally disqualified to be a pharmacist! He not only lie to me and he lie to my insurance company too! Anyway, He kept lying to me and my husband about the truth of my medication situation and continued to give me shorting pills! I definitely won’t put up with that kind of dishonest behavior ! I am telling whole detailed story that my husband and I have been through in CVS pharmacy in Fayetteville! I sincerely hope CVS customer service can take this case very serious and go investigate this dishonest pharmacist! This is a serious fraud! I am going to call my insurance company to report it to them, and also I plan to talk to my police friend whose borther-in-law is working as a DEA agent! Also my husband and I will make a phone call to CVS customer service to follow up this fraud case! Thanks a lot for reading and paying attention on this case!

CVS pharmacy: 480 North Glynn St. Fayetteville, GA 30214
Pharmacist name: Gregory W George

i went to the CVS pharmacy in South Plainfield Nj located on Oaktree Rd and experience the worst customer service ever . The indian lady (middle aged) who rudely partially attended me lacked the fundamentals of social interaction. This lady took my prescription n placed me into nonexistance. Her demenor was conesendingand uncaring acted like i was beneath her.it wasnt like it was busy there was only 2 customers. The short white fat older white lady is ride aswell i guess.maybe thats a competetion. totally discouraged on returning.

After having the same prescriptions filled for over a year I received a call where the pharmacist rudely told me that they have a policy not to fill certain prescriptions from “outside the district”. Moreover, that this policy was instilled this month. My doctor is registered in NY state, there is no legal backing to blindly refuse filling my prescriptions, but CVS corporarte said they can’t do anything about it. They should probably hire better employees or instill quality control measures that do not discriminate blindly. Don’t use the CVS on 42nd and 10th.

This lady is very rude to customers. She isn't friendly at all.. When dealing with public people you have to be nice. I went to the CVS on high st in millville NJ 08332. We went there around 810. The lady had blonde hair. Every time we go in there they aren't friendly and it's getting ridiculous.. This store needs to be shut down or something. When dealing with the public you have to be nice. They are disrespectful and a very very horrible attitude and it's getting ridiculous. If you don't do anything I will take this to the next step.

9/29/17: store #8843
I called in a refill prescription for Diclofenac. I received an automated voice message response a couple of hours later saying the drug had to be ordered. No time frames were provided. I called back around 7 pm to find out when the order would be in. The girl looked it up and advised that it was back ordered and would not be in until mid-December. I asked why I was not called and informed so I could call the Doctor for an alternative medication, and she lamely said "Oh, someone would of had to look in the computer to see that information". I asked to speak to the pharmacist about an alternative medication before I called my doctor, and he was very rude and said he didn't have time for all of these questions. He gave no apology or excuse for why I didn't get a call saying the medication was not available. He even tried to lie and say the computer said they called. Yes, they called and said it was ordered, nothing else. Very rude man. He also muttered, "its only a dog". Yes, the is human medication for my pet. And that excuses their negligence? So now it is the weekend and I cannot reach my vet to get an alternative medication. All because CVS did not do their job. They are completely negligent.

Doctor sent urgent antibiotic prescription to CVS Pharmacy. 100 minutes later, no evidence of it online. A call to the pharmacy proved they didn't have it. They were asked to call the doctor's office, which they did.

Patient kept refreshing the CVS prescription-status web page but it never indicated that the prescription was received, much less filled. Additional phone calls and a physical trip to the pharmacy showed that the prescription had been filled after the second doctor contact, even though the web site had never indicated so.

Patient reads prescription label, which says "Take one capsule by mouth bid for 14 days." Pharmacy should never use the Latin abbreviation "b.i.d.", especially without the periods indicating it is an abbreviation, on a consumer label. Luckily this patient suspected that it meant "twice a day." Most patients would likely interpret the label as indicating the medicine should be taken once daily, as the first several words in normal English incicate.

That's three errors filling one critical prescription.

9/29/2017.

9/27/17
I waited on hold for the pharmacy for 1/2 hour. I hung up & called back & waited another 1/2 hour only to be answered, then hung up on by the pharmacy person! This is not a one time issue. This happens each time I need to ask a question of this pharmacy. The are consistantly in error with prescriptions, causing more wait time and even having to come back for the prescription because if their incompetency. I try to call to confirm ahead of time so I do don't have to wait in the drive thru line or make an unnecessary trip back. I refuse to go into the store because it's like shopping in a third world country. The store is cluttered & always a mess. Items in the floor, not on the correct aisle, just disgraceful for a CVS store. CVS y mas really means "y mas crap" at this location. Drive thru customers get several dirty looks from the staff before someone actually picks up the phone to treat you rudely. Never seen such poor service. Once they have your information, they disappear to, hopefully, find your prescription, or most of it. If they forgot to fill a prescription, they simply tell you "it was put back in stock because it wasn't picked up. After two days? Really? [censor]. If I had more than two months left in Miami, I would ABSOLUTELY take my business elsewhere because this store sure doesn't want it. This store gets a "F" in my book. CVS should be ashamed to have store like this one.

CVS filled a prescription, and I was supposed to have 120, pain tablets. I checked my prescription, before leaving the store, about half of the medication, was in the bottle. I took the bottle, to the counter at pharmacy, and confronted them.They fixed the problem. I really think someone, in the pharmacy department, was trying to get my medication. I paid for it, it was off their medication count, this is not the only, controlled substance, they tried to short me of.Had I of gotten home, and noticed my prescription, was not accurate, they would of blamed me, for trying to get more, than I was supposed to.This has to stop. I think, they need to find out, who is doing this, somebody is trying to steal patient medication, plain foolishness.must stop