CVS
reviews and complaints

My insurance company requires that I use cvs as my pharmacy and I had to transfer my prescriptions from kroger. I could not be happier with the kroger pharmacy! But, I can no longer use insurance coverage there.

I have tried to call the cvs store located on high street at [protected] for three days without success. They simply do not answer the phone. Today, I let the phone ring for 41 times before I hung up!
I went on line and what a chore it was to register. The site is not user friendly and the "lets get you started" feature takes forever!

I will deal with cvs only because I have to. First impression: aweful!

Yesterday I contacted customer service at your corporate headquarters to complain about something which to me was absolutely inexcusable. I asked that it be forwarded to the district manager, that is who I wanted a return phone call from, not the manager at the pharmacy that made this horrible error. Isn't it a shame that cvs could care less that a customer was given the wrong dose of a script because of the pharmacy error? And then the district supervisor doesn't have time to address the situation himself? Lame, your pharmacy is dealing with people's lives here.

I had an issue where at the store they would not accept my 40% off one item coupon. I was told to contact one 800 Cvs when calling for three days I finally got someone who was able to view the transaction, a woman named Shaun from extra care. after she told me that I had to go back to the store to get the issue resolved she placed me on hold to speak to a supervisor for 32 minutes and then disconnected the call. Terrible customer service and treating the customer very poorly. I called back again explain the situation for the 10th time to be disconnected again by Denise in extra care. I would like to be credited either to my credit card or to my extra care account the difference of the coupon at this point it is just been a back-and-forth game and I am disgusted at how your representatives treat the customers. In addition if they are going to disconnect the call then they should at least call the customer back considering they confirm my phone number every time.

You send me a coupon for Folger's or Maxwell House coffee for $2.99 for a jar and I send it to my card.

I go to your store and invariably they don't have it and I'm told to try another CVS store instead of giving me a Rain Check.

I have no intention of running around to different CVS stores because you can't keep product in my local store in Ormond Beach, FL.

I actually called your Customer Service and the young woman offered me a $2 discount coupon.

If you can't honor your special offers then I won't be shopping any further at CVS. Very disappointed.

My name is Wm. J. Levy at [protected]@aol.com

How can you be so poorly understaffed on a Saturday in the midst of this Pandemic. It took an hour and four minutes to get my script. The usually friendly pharmacy agent was doing the best he could. Senior citizens don't always have much time and waiting in a drive line really stinks.

Please have cvs corp. Stop calling my prescriptions in for me. I call them in myself. Last week I went to pick up my med at cvs 63newport ave. Pawtucket ri. Seems cvs corp. Had sent in another one of my meds for refill which I didnt need last week. The pharmacy said it was sent in from cvs corp. Please do not do this as I still had plenty of that med. I order them on time when needed by myself. Please take my name off of your list. Lucy m. Rossi [protected]@verizon.net

I placed an order on CVS.com, on 8/10/20, 18 days ago, and according to the email which CVS sent me, I was supposed to receive this order on 8/20/20. However; this order has not even shipped out yet. It is truly unprofessional for CVS to not only fail to ship this order in any timely manner, though to also leave me in the dark as to when and if, this order may actually ship out, well, this is not a good look on CVS. As CVS is clearly not able to ship this order, then I would like to just go ahead and cancel this order all together. I cannot afford to tie my money up for some unknown and long period of time, waiting on this order from CVS to be filled, and to ship. Though CVS will not allow me to cancel this order. I will add as well, that I have already contacted CVS via their Customer Service Support Number, on multiple occasions, and no one from CVS was able to assist me. The first time that I contacted CVS, on 8/19/20, I was told that CVS does not have any information to provide, as to when this order might ship out. The Customer Service Representative that I spoke with was rude and unprofessional, and made an offhand comment, saying how she understands my frustrations, and that she hopes that CVS can get it together, so that they do not have "angry customers" calling in. She said "angry customers" in a really patronizing tone, as if it to say that she does not have respect for customers who are frustrated with the poor service that they have received from CVS.

She did not need to even comment on the attitude of the customers, and to do so, is in poor taste, and very unprofessional. This same Customer Service Representative also agreed with me, that CVS should not be continuing to accept orders, when they are clearly unable to fulfill the orders which they have already received. You have ethical and responsible companies, who will openly state to customers that they cannot fulfill any new orders when they realize that they cannot fulfill the orders that they have currently received. This is ethical, and just a smart business practice. Though you have larger corporations like CVS, who are not ethical, and will not disclose to customers, that they are unable to fulfill orders, and will continue to take a customer's order, and to tie up their money for that order, knowing fully well, that they can not fulfill their order. I will also add that it is quite apparent, that CVS is outsourcing their calls to areas outside of the U.S., that clearly do not have the cell service to assist customers in the U.S. I had to call the CVS Customer Support Phone Number, 4 times, on 8/19/20, in order to finally get someone on the phone who even had a good enough phone connection, in order to assist me.

It seems CVS is trying to save money by outsourcing phone calls, though in doing so, they are hiring people who cannot even do their job, as they cannot even hear the customers, and get through a very brief phone call, and assist customers, because their own phone connection is so very poor. This is also a really bad look on CVS. Cutting corners and practicing unethical business practices, in an effort to pad their own pocket, is no way to treat people. I called back on 8/24/20, once again, to speak to a Customer Support Representative, and their phone connection was so poor, I could not hear a single word which they said, as they were breaking up really badly. This is clearly nothing to do with my own phone connection, and I live in town, where my phone connection is good, and there are a large number of cell phone towers around me. My phone connection is solid, theirs is not. One last thing which I will add is that you cannot even email CVS, as an email will not go through. I tried sending an email to CVS about this order, on 8/19/20, via their website, and the site just freezes up, and doesn't send the email, it simply will not go though. I tried two different web browsers on my computer, and this email would not go through. I tried sending the email via my phone, and the email would not go through. I tried again on 8/24/20, to send an email to CVS, via their website, and of course, it still did not go through. So, at this point, I have called CVS on several occasions, (as I can not even get through to CVS, via their Customer Phone Support), on two different days. I have attempted to email CVS, via their website, and those emails will not go through. I have literally no other recourse, than to make a complaint then, in order to cancel this order. The Customer Service Representative that I spoke to on 8/19/20, informed me that my order cannot be cancelled either, which is also unethical.

This is just CVS being greedy, as they are fully aware that they cannot fulfill orders, and not only are they continuing to take orders, they will not even cancel the order for a customer when the customer requests a cancellation, due to the fact that CVS clearly cannot fulfill their order. All I want at this point, is to cancel my CVS order, so that my money is not tied up, in this order for CVS. I made a Better Business Bureau complaint, four days ago, and CVS has not even responded to that complaint either. If CVS would simply cancel my order, this would be a satisfactory result for me.

Two perscriptions trying to charge me $85.00. They put them them through their special discount card. Never put them through m, y insurance plan. The actual cost should be $8.00. Not the first time they tried this Big Pharma should be in prison.

Hello - this has been bothering me since it happened on August 11th. I was standing at the counter working with an employee (who was wearing a mask) to drop off my two prescriptions. While I was standing there I observed another worker standing at the center counter, counting out pills on the counter, WITHOUT her mask on. I mentioned it to the employee I was working with and she said "we get tired of wearing them". I said I understand but she is actually working WITH someone's prescription breathing on them etc. She did go over and speak with the woman who did put her mask back on. I told her I did not want that woman working with my prescriptions. I thought about telling the store manager but figure if I saw it he/she has probably seen it before as well and obviously is not instructing employees properly. The woman in question was wearing a head scarf and I was not able to see her name tag from where I stood. The location is 19305 Ruby Drive Leesburg, VA 20176 and I was there in the afternoon. I want to say between 2 and 4 pm. In this world we're living in now with COVID, I would THINK we would not need to remind people in the healthcare industry of the need to continue to wear masks when working directly with someone else's health! Thank you for addressing this issue with proper training and ensuring your employees understand the law and comply. Pam DiLucente