pharmacy
On hold for 10+ minutes today and hung up because call was never answered. Drove past while on hold and 1 car at drive through. Parking lot was not overly packed. Call was regarding possible antibiotic needed to see if it was called in/ready. Very disappointed, pharmacy service has been going downhill for awhile now. If service cannot be improved through...
Read full complaintpromise of $5 rebate
I was told I would get a $5 rebate after 10 prescriptions were filled at a CVS pharmacy... I took the offer at its word and filled 10 prescriptions at a CVS pharmacy... Well, there was small print apparently that was... invisible to me. The CVS pharmacy I had gone to was a Target. Unbeknownst to me, the deal is that the $5 rebate is not accepted at the CVS pharmacy because... well, how could I not guess?... the CVS pharmacy's cash-registers are Target's. I had waited to take advantage of the rebate when I picked up my prescriptions and that's when I learned that little tidbit of info. The $5 rebate also had a very short deadline... by the time I learned about this, the coupon had expired. I checked w/ a CVS store and was told that the expired coupon would not be honored. Well, talk about the customer needing to read the mind of the rebate-marketers... I find this really, really sneaky and dishonorable. So, I have taken my prescriptions elsewhere... I will avoid CVS like the plague from here on.
pharmacy
8/21- I called cvs to fill my script which they recieved on 8/19. They told me they didn't have enough in stock until the next day. I then said can you partial this medication as I need it today and you have had this script since 8/19. After explaining there is an issue every time I fill my script and I don't understand why this is as it's every month, and...
Read full complaintprescription order
My Doctor Orders Prescriptions for Me at CVS Pharmacy on W. 3rd Street Bloomington IN, it always has I'm allergic to Red Dye but the Pharmacist ignores & I always have to take My Medicinces back & Argue to get My Medicines without Red Dye. To Get Requip without Red Dye, I'm told to go to Wal-Mart, Krogers or Williams Brother because You won't buy from the Drug Company that Makes Requip without Red Dye. I Need Requip without Red Dye to Control Parkinson's Disease My Insurance won't allow Me to go anywhere else but CVS Pharmacy so what do I do?
I my complaints: cvs rewards points and their usage
I was a member of Long's prior to CVS and its useless point/reward system which stinks to high heaven. Tuesday I purchased D3 PA, only to realized they were caps instead of tablets. Today, i returned them to MTN, and could not use my reward of $4.00 for two reasons: 1. Your store had 1 bottle of 100 tabs, when requested a second bottle, the rude little white woman stated I needed to $30.00 purchase. 2. Years, I have earned and lost points to CVS pocket because I am not in need of sale items, especially cosmetics. 3. Some of the clerks will acknowledge the coupons with kindness while others (white old woman), who is nasty to black folks. She never took the time to find out if the tablets were in the back which would have been great customer service.
4. not only am I corresponding with you but I will contact MGMT at the MTN, CA store and do the same; as I am sick of CVS taking money from my pocket.
Bobbie
an employee
My name is James Baker and I live in Palo Alto, CA. On about the middle of June, 2019, I stopped by your store at 2701 Middlefield Rd. in Palo Alto. I was there to purchase some items that I needed. Upon entering the store I noticed a Black woman employee who angrily yelled something at me as I entered. Since I did not know her, I thought she may have been...
Read full complaint and 1 commentbox of lindt chocolates/service
A few days ago I bought a box of Lindt chocolates and gave it as a gift to a friend last night. When they opened the box I was horrified and embarrassed. The chocolates were all melted and decrepit. I returned the box to the Cvs store with my receipt. I asked for the manager. This man said there is no manager today and he was in charge. I showed him the...
delay in patient medication processing and enrollment when enrolling new patients
I am a Registered Nurse Liver Transplant Coordinator at Children's Hospital of Dallas. I will not use any patient specific information, if more specific information is needed I will provide my contact information at the end of this complaint. I am writing to complain about the process when having to enroll new transplant patients into the CVS Specialty...
Read full complaintmedication
Hi my name Belinda Prieto I currently had some medication filled through the pharmacy well they notified me that my medicare was not active. Well I paid cash the total was $340.00. I was told that if I notified medicade I would be to reactivate my medicade. So I called them and they told me that the hospital need to send their bills in to be submitted to reactivate my medicade. So I did this. Well this was a ongoing daily thing. I finally received the letter from the dept of children and families on Sept 7, 2019 the letter that I have was actually dated the 3rd of September. When I called on september 8th I was told I was not complying with refund amount. I live off of social security disability I currently have had my leg amputated and I really dont have any extra money. I am supposed to come up with $932.00 a month for my share of cost. I dont even have the money for me to get a prosthetic. So please I will fax you a copy of the letter from dept of children and families to prove to you I did comply in time with my medicade.
Thank you
Belinda Prieto
[protected]
Hi my name is Belinda Prieto I submitted a complaint on 9/08/2019 I forgot to mention in my complainte that we were under a hurricane watch so be said food stamp/medicade was closed as well we had no postal offices. I feel if they were open I would have met the 14 day guideline.
Hi my Name is Belinda Prieto I submitted a complaint on 09/08/2019 well I failed to mention that their was a hurricane that all government offices were closed for days. I feel if they were open I would have met the 14 day grace period.
Thank you again
Belinda Prieto
[protected]
pharmacy
My daughter who is 13 was in an accident. After leaving the hospital we decided to have her medicines filled by our hometown pharmacy or cvs. We looked online made sure they were open and it stayed on the website that they are open till 9:30pm, we got there at 9:15 and were refused service because they were closing. So now my child has to be in pain all night because none of the 3 people in the pharmacy wanted to do their job.
my prescription
I've been going in their the past two weeks and your pharmacy employee keep giving me the run around about when they restock meds it ridiculous she's very rude and act like I'm bothering her but she's the one keep telling me oh we will have it Thursday I go in oh we will have it Monday or Tuesday I go back oh we will have it Thursday I go on Thursday oh we...
Read full complaintPharmacy not answering phone
Hello, my name is Amanda Johnson. I am a current customer of CVS, due to my famililes prescriptions being bought out by you all. I have called on 9/3/2019 twice and stayed on hold more than 45 minutes, I aslo called on 9/4/2019. more than twice. I called the pharmacy several times and was on hold more than 20 minutes at a time. I also called the front of...
Read full complaint and 42 commentsquillivant xr
My son, who has ADHD, has been taking this medication for years. Recently, it's become more and more difficult to obtain this medication at CVS. The dosage and quantity hasn't changed in some time, but for some reason, CVS can't seem to order it in time and fill the prescription before he runs out.in the past few months, I've been misinformed by the...
Read full complaintPharmacy service (mirtha morris)
This is to make a statement of dissatisfaction of service and helpfulness of your pharmacy staff. I have been trying to fill a prescription for Alprazolam, this medication has been used for myself for years, and is very helpful. Originally the prescription was denied by OptumRX, I appealed it and was approved receiving a call from OptumRX that is was ready...
Read full complaintpharmacy
Every month I get my prescription filled it is a different generics ! There is one or two different generics I can't take. Every time I ask Pharmacist is they can order one that doesn't make me sick they say No we only get what we get and that's it. I am older and have multiple diseases so my meds are important to me. I try to be very nice yet this 1 Pharmacist and only this one is never ever helpful or nice. It's like she doesn't want to be helpful just short and curt. Every other Pharmacist in this store is great. Bottom line why can't CVS just help getting the patients their generic that doesn't make them ill? Every month a different one which everyone knows different fillets which make us with autoimmune problems sick ? Thank you
poor service
My name is Viola Brown and I have been doing business at this branch for more than 40 years. In July a prescribiton was sent in for my husband blood sugar issues and each week I go to pick it up it is always a new reason why it is not ready. It has been a month since it was prescribe and I still have not been able to pick it up. Today it was readyto be...
Read full complaintstore employee
Janet a store employee, has the worst attitude! She is rude to customers time and time again!Your piece of s*** regional manager Tom never does anything James and Janet need a attitude check their disgusting and rude I will video tape it next time you guys will all be ashame of who represent your company! Janet never looks like she never showers you guys need to talk to her about her hygiene and the way she sucks at the store she looks disgusting!
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pharmacy
I have started using a newer medication called vyvanse and the first time my doctor gave me a 3 month prescription. When I went to fill the 3rd month, I was told it had expired. The script only runs for 60 days and if you aren't aware of this, that 3rd month becomes unavailable. I was not told of this, yet have been a loyal and regular customer of cvs for...
Read full complaintpharmacy
I just got out of the hospital and had an antibiotic called in yesterday morning. My husband came at 6:45 that night and they said that it wasn't ready and that it would be ready by 6:00 at the latest tomorrow. So I called them at 6:00 PM today to see if it was ready and they said it would be 30 minutes until it was ready. I then got there at 7:30 and they...
Read full complaintpharmacy department
I dropped my daughter's script off and they told me it would be ready in 30 minutes so I ran some other errands. When I came back 45 minutes later it wasn't ready because the medication required a prior authorization (which no one bothered to call me and let me know). I looked up the med. on goodrx and asked them to use this coupon and I would pay for it...
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