Menu
For Business Write a review File a complaint
CB Electronics and Technology Currys Refund of extended warranty still not received after 4 months!!!
Currys

Currys review: Refund of extended warranty still not received after 4 months!!!

J
Author of the review
1:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sept 5 2023 ordered TV online from Currys with extended warrenty and delivery paid for by visa, delivered on the 7th and taken back to Currys in Chelmsford as faulty (screen only had horizontal line and no picture. Opted to have a different Tv, arrived home and discovered this one had wrong remote so did not function, returned it on the 8th to discover this Tv end of line and they did not have correct remote so cancelled order and had a partial refund and told the warrenty refund would take 3 weeks and come as a cheque in the post.

Waited 4 weeks and returned to Currys in Chelmsford and spoke to Grace who contacted customer servives by phone and was told order had not been cancelled and that my refund would take 4 weeks by post. It did not arrive so contacted Currys by email to their help and support centre after xmas and received an email from Shahid saying he needed a copy of my bank statement or my bank card details for proof of purchase even though I had already sent warrenty agreement number, I refused to send anything relating to my bank account but did send a copy of my puchase by email. Since then I have heard nothing and still no cheque for my refund of £23.40 which I am entitled to

Claimed loss: £23.40

Desired outcome: Refund of warrenty

Confidential Information Hidden: This section contains confidential information visible to verified Currys representatives only. If you are affiliated with Currys, please claim your business to access these details.

Update by Judith English
Jan 14, 2024 1:43 pm EST

Definately need more than 40 days training for refunds on faulty goods or they are scamming money on the warrenty's

0 comments
Add a comment

More Currys reviews & complaints

Currys - Coverplan 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Currys - Avoid at all costs! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Currys - Faulty goods 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Currys - Scam charges 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Currys Contacts

  2. Currys phone numbers
    +44 344 561 1234
    +44 344 561 1234
    Click up if you have successfully reached Currys by calling +44 344 561 1234 phone number 127 127 users reported that they have successfully reached Currys by calling +44 344 561 1234 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 1234 phone number 288 288 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 1234 phone number
    Customer Service
    +44 344 561 0000
    +44 344 561 0000
    Click up if you have successfully reached Currys by calling +44 344 561 0000 phone number 24 24 users reported that they have successfully reached Currys by calling +44 344 561 0000 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 0000 phone number 42 42 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 0000 phone number
    Sales
  3. Currys emails
  4. Currys address
    PO BOX 1687, Sheffield, S25YA, United Kingdom
  5. Currys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Currys contacts