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1.2 302 Reviews

Currys Complaints Summary

15 Resolved
287 Unresolved
Our verdict: If considering services from Currys with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Currys reviews & complaints 302

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Newest Currys reviews & complaints

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5:41 am EDT
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Currys Hoover Washing Machine 300 Lite

REFERENCE: Currys receipt [protected]/06/22- Hoover H3W 49TE (paid mastercard) Torquay Branch

At the point of purchase I paid £279.00.

The machine makes a loud noise when spinning and the machine vibrates. We had local repair people visit yesterday (22/08/23) and they said the concrete base was broken (dust underneath machine) and the cost of repair would exceed the cost of a new machine. They said this should never happen with a 14 month old washer. .

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be replaced.

Desired outcome: Would like it replaced or repaired if possible

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9:35 am EDT

Currys Mangers customer attitude

Today 18th August at 13.15 I visited the King's Lynn Hardwick Store to purchase a Lenovo idealpad 1 15.6" Laptop 549 which was showing on the website as available in this store. Having Travelled 30 miles to get there I asked a sales assistant if he would get me one from the store. He went onto his hand device which said Nil stock, albeit when he checked the website it did say one was available in store at Kings Lynn. So I said having wasted 60 miles of a round trip in fuel and 1 1/2 hours travelling I felt somewhat annoyed at the dysfunctional website and asked to speak to the Manager who happened to be standing at the next till. His reply was "what do you want me to do about it" then he said " hang on mate I'll just nip out the back and change the website would that make you happy " in a very glib and sarcastic manner.

I asked him his name which he didn't want to give. In the end he said his name was JB. I asked him what the JB stood for he reluctantly said it was his first name I then asked for his Surname which he mumbled Either Ashton or Aston and wouldn't repeat it again.

His customer service leaves a lot to be desired and perhaps retraining in customer Care.

I would like an apology from this store manager. And the knowledge of where this device is available from

Regards

K Blake

Desired outcome: Apology

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4:49 am EDT

Currys Sharp fridge freezer - order date 9th july 2023. Order no: cur [protected]

My appliance was delivered to me on 9th July. The appliance is standard, integrated fridge freezer. I paid for installation and to have my old appliance removed. However, when it came to putting on the doors to the outside of the fridge freezer, they did not fit due to bigger hinges being on the front of the Sharp FF. The Currys man said he would leave the appliance with us and that he would order replacement hinges and come back and put them on and fit the original doors. This did not happen. I called the Customer Services which I add is in South Africa and finally after being transferred from department to department, I finally managed to speak to a customer assistant who said she would contact the Currys team in the UK and explain the issue. She then advised me that someone would come to my house on Saturday 12th August with the new hinges. This is did happen but when the man arrived he had no knowledge of why he was asked to come and did not know anything about the hinges. He called his office and was told that a manager (Michael) would call me but to date I am still waiting to hear from them. Therefore, I have been left with an appliance that my door do not fit with no customer service help at all. I would like to make a formal complaint against CUrrys and ask would like to speak to a senior persion who can help me.

Desired outcome: Refund for the product or replace product so my original doors will fit the appliance.

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10:10 am EDT
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Currys Dishwasher

Purchased candy dishwasher 16/6/2023

Damaged when delivered accepted delivery was told would get 15% refund did not recieve called on 3/7/23again 14/7/23 again on 19/7/23 given case no [protected] promised payment in 24/48 hours still not paid called again 3/8/23 needed my phone number and best time to call me .did not call still waiting for refund contact me or going to ombudsman mr mark ellard 48 cobham drive Weymouth Dorset Dt40st [protected] [protected]@sky.com

Desired outcome: Recieve my promised refund 15% and an apology for excepting damaged goods

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2:26 pm EDT
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Currys Currys not honouring £100 voucher promotion

Scroll down to original issue then see this

31 Jul 23 update:

Thumbs up for the Currys Social Contacts team who I have been playing email ping pong to get currys promotions team to cough up the voucher. They started by saying I did not qualify. So sent them their own order email with purchase date of 19/06. They said promotion ended before unless we could provide screenshot which we did. (Shameful to call customer a liar!). Few more days and 6 emails later today I was told back what I told them. Currys wrote

“….. The promotions team have come back to us. They said The LG gift card promo ended on 20th June.”………

DUH…..I told you that and you had the audacity to ask for proof! Yet you are not paying any attention to the fact that o bought the TV on 19/06/23!

Who is running the Promotions Team. How much of my time have you wasted?

So I may now bin the voucher but I want my voucher!

🙈🙈🙈

————

Date of experience: 19 June 2023

I bought a TV worth more than £1700 on Monday 19/6/23 which qualified for a £100 voucher to be emailed after the purchase. The scheme was ending on Tuesday 20/07/23. It’s been 3 days, the scheme has now ended, and despite calling and speaking to currys twice, I get promised for the voucher after 30 days of purchase but received no such email.

So who do I need to reach out to in Currys for them to honour their promises and why this customer treatment?

Desired outcome: I want my £100 voucher plus another £100 for wasting my time over last 10 days of email ping pong with currys Social Vontact team

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6:28 am EDT
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Currys Refund

Currys is not paying my refund back, its more then 1 month now after they emailed me rma invoice. I been to Hayes branch several times and emailed several times. No reply from them. Once I visited branch every week new customer service staff makes lame commitments and no refund... Next week same story start. Carry on from more then 1 month. I am bussy with my job, soon take this cheap brand to court.

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5:39 pm EDT

Currys Out of Warranty team

Last month my phone broke, due to a faulty hardware system. As it was a fault of their own and one that had not been due to anything I had done, and the phone was fairly new, it was under my consumer rights to have the phone replaced. Took about 3 weeks for me to actually get a phone back (they said they replaced it because the old one couldn't be fixed). Then 2 weeks later the, supposedly new, phone has broken again! Literally just wont turn on. And now they're claiming that the out of warranty replacements are only covered for one replacement. So essentially they've given me a [censored]ty replacement so that they can then make me pay for the second one a few weeks later. [censored]ing shambolic and the service team have been so unhelpful and rude.

Desired outcome: Well obviously i'd like a new phone replacement for the one that has broken within a month.

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6:03 am EDT
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Currys Overall service & product still not delivered, no emails no updates

Order number [protected], what a horrendous experience with Currys... It was delivered not in the time slot I paid extra for - the van had broken down. My employer has now deducted a full days wages rather than the half day so I'm holding currys responsible & want reimbursed.

Secondly after 4 phone calls from a mobile abroad the oven was due to be delivered on the 15th, no emails, no phone calls no updates. Where is my Oven? The communication is awful you cannot speak to anyone when you call after spending some 2 hours trying to speak to someone...

I really am disgusted with the service.

Desired outcome: Compensation for all the above & my oven delivered with 24 hours!!

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7:00 am EDT
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Currys Logik washing integrated washing machine

New machine. Door hinges will not fit- bolts too large for bracket. Online Repairs provided new bolts and bracket but they are also too big. Advised that I visit store to get engineer . Consequence of trying to fit bracket, one plate dislodged. I demonstrated on showroom model that the plates were the wrong thread- ie the machine was faulty, not the bolts. They have contacted me to say that the case is not under warranty, only the mechanism. This is ridiculous,, the item is faulty.I have also contacted your main centre , who referred me to the local Clacton store where I made the purchase.

I maintain that the fixture is faulty and your company, as the seller, should correct the fault.

I now have an unintegrated machine which needs correction.

Could you please respond.

Desired outcome: Door of machine installed

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12:51 pm EDT
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Currys Service

I telephoned and was lucky to get through after about 15 minutes.

I wanted to return a samsungs24r35which I collected from wrexham on5th july 2023) (ordered on line) which did not appear to go down well.

I was given a return note which I attached to the box.

I went to wrexham and at 4.30pm was informed there was no one to accept

The return (which I find hard to believe)

All those employees and no one could accept the return. (my rating -10)

I was informed to bring it back tommorow and when I asked what time would

Someone be able to accept it... There will be someone

Desired outcome: tried telephoning for a collection i waited half an hour and gave up.SORT YOUR SERVICE DEPARTMENT

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8:44 am EDT

Currys Beko washing machine

less than 3months old washing machine has got a broken interior drum, an engineer came out this morning and told me it would require a new drum which would be approx 2 weeks for the part and could take up to 2hours to repair, i went into store and they would not help as i needed an upload number from Beko, they would not give me one as it can be repaired, under the consumer act of 2015 my rights have been breached and the item you sold is faulty, i would therefore ask you for a replacement as soon as possible todays date is 6/7/2023

Desired outcome: a refund so i can purchase a differant machine

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10:14 am EDT
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Currys Gift card

I purchased a re-loadable gift card in roughly Dec 2020, I did not realize it had an expiry date until I went to a store to purchase an item on 29 May 2023 and was advised there was nothing on it but it could be re-instated if I called Customer Service (CS), that they could not do anything in store. I called CS on 29 May and after roughly 30 mins on the phone was told it had been resolved and I should get an email or text. Nothing received.

I called again on 2 June 2023 and explained about the gift card and there should be £152.52 on the card, I was given a ref no CC [protected], it was referred by the operative to IT and I would receive an email or text, nothing received.

I called again on 8 June, 12 June, 16 June and 20 June and each time it has taken ages to get through the menu to be told it is with IT and I should get a response! I have not received any response or direction now in spite of making six calls. I tried the on-line chat to be given mis-information about going into store.

Desired outcome: Please can you help resolve this and provide the money on a new card or somehow put the money back on the card I have which is [protected] pin 2754.

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9:55 am EDT
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Currys no help with faulty dish washer (CUR [protected])

purchased dish washer on 24/05/2023 and had it installed by currys own team on the 26/05/2023. unit ended up being faulty on 16/06/2023, as soon as you turn it on it trips the main house fuse.Tried online and various phone calls to arrange either repair or new exchange, because the unit is less than 30 days old. Spent hours on both and have been passed from one department to another but have not got anywhere.

Desired outcome: exchange unit to be fitted as soon as possible

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8:39 am EDT
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Currys Ear buds, misleading information

The incident occurred 13.6.2023 at Currys store, Ings Road, Wakefield. Store number 2245. Assistant, 54 Anam. Till 12

I went to buy a smart watch and a pair of ear buds. My friend accompanied me so was witness to the service and advice I received. Purchase of watch successful. Assistant very helpful.

I asked for assistance choosing ear buds. Was concerned that as I could not try them, they may not be comfortable after purchase. After much deliberation, I still could not decide so Anam said she could sell me a returns policy for £18.99. At first I declined offer but then she said she would reduce it to £10 and that would mean that I could try the product and return, NO QUESTIONS ASKED, if I didn't like the product. I was delighted and asked her at least 4 times if I could actually wear them and return for a different pair and she said yes. My friend also confirmed same. She kept reiterating, you can wear them, sleep in them and if for any reason you do not like them you simply return and I can guarantee you there is no problem. I told her I was delighted and that service was well worth £10 and thanked her very much.

I tried them that night, they were not comfortable. I returned to the store the next day, Anam was not in store. I spoke to a lady at the customer service desk who said, sorry, you've opened them so cannot return. I told her the above. She still said no. I asked for manager, told him the same. He said I could not return them. You can imagine my shock after the conversations with Anam. The store would not discuss any further and simply kept repeating the same thing despite understanding the situation. I would therefore like you to investigate this as clearly the staff are not trained properly (or lied?) and therefore the store should honour what the staff member told me. I would like a full refund or to swap the ear buds for a different kind which will no doubt cost me more but I'm happy to pay difference. The manager said the policy is not to return due to having worn the ear buds. I wish to reiterate your staff member told me explicitly this would be covered with the additional policy I took out. This was clearly wrong on her part. I look forward to hearing from you. If you need further information please do not hesitate to contact me. Phone [protected] sandra. [protected]@gmail.com

Sandra Kinkead

Desired outcome: Either full refund and refund of £10 or to replace product for something different.

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6:37 am EDT
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Currys Uplift number from grundig to replace my fridge freezer

I purchased a fridge freezer from Currys - telesales on 05.11.2023 £1046.98

It came with a 3 year warrenty and would be extended by Grundig to 5 years if registered in time which I done.

I have had issues with the fridge freezer since purchasing it and Grundig have been out to repair the fridge part.

The freezer now freezes up and it should be a frost free freezer and it is so iced I cannot shut the door.

Grundig have given me an uplift number to get it replaced by Currys. Currys are saying they cannot find my purchase - I have proof of purchase via my bank transaction and was not giving a email recipet.

I have called Currys more than 5 times and no one wants to help. I am either cut off or sent to another department to start the query all over again.

Grundig have told me that it must be replaced by Currys and I do have 5 years warrenty and they have to honour that

Uplift number - [protected]

Case ref - cc4713346

I have had enough of the lack of customer service and getting no where

2 meadow green earlsford road

Mellis

ip23 8dy

[protected]

Desired outcome: Exchange my product or I want a refund!!!

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10:54 am EDT

Currys Panasonic - nn-ds596bbpq combination microwave black & 5 year care plan

Spoke to over 7 different people on my phone bill I will add, they mostly pinged me to another person without telling me. Frank kept me holding, asked if he could have permission to put on my file vulnerable. I thought great, then he transferred me to another lady, she knew nothings and could not see on screen, then transferred to Precious, absolutely brilliant filled in form for collection and to choose another product so could be delivered and gave separate phone number of [protected]. I called next day to state product and was told no collection arranged?

Then Zipo arranged collection for 8th June between 8-5 and then IIiano dpd could not take as nit boxed and on step. Not allowed in house. No replacement sent with collection. I have just learnt to walk again, told Frank the truth as cannot hold a cup at times let alone this machine.

The oven is intermittent. Okay if first half hour as chicken is still white after 30 minutes, can tell not worked. If oven decides to work for first half hour, turn meat and second half hour doesn't cook so open to salmonella. Microwave does few minutes then turns off. Oven does not show not working when it decides not to cook. Please help

Desired outcome: Collection of Panasonic replacement of same please as housebound need this to work.

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4:40 am EDT
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Currys Re: CUR2336746656 – Ordered: 07.06.23

Re: CUR2336746656 – Ordered: 07.06.23

Completed brilliant online ordering service on 7th June arranging delivery for new washing machine the following day 8th June. Was surprised by such quick delivery availability.

Received Order information confirmation email @ 14:13 on 07.06.23 advising “Estimated Delivery 08.06.23” – “We’ve got your order and were currently processing it. Once that’s done, we’ll email you again to confirm a delivery date for your new tech. Won’t be long”

08.06.23 still no email received. Called [protected] at 08:05 hrs, line was disconnected by curry’s tel system before putting through to a person!

08:07 called back, now extremely annoyed. Was on tel call 16 mins 28 seconds. Was advised the delivery is out for today 08.06.23 by 20:00 hrs, but still no email received. Raised a complaint as to why I have to ring up to find out if I’m having an appliance delivered or not and why my first call was disconnected. I suffer from extreme anxiety and did this whole process online to avoid having to interact with people.

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1:37 pm EDT
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Currys Online orders

Hi I am not happy about a recent online order I placed with Currys online (CUR2336289342). I ordered a microwave and a slow cooker. The slow cooker was damaged on the front so I contacted customer services who said they would have it collected and I asked if the replacement would be sent at the same time and was told yes it would be. When the damaged one was collected I didnt receive a replacement so I contacted customer services again (another 30 minute phone call) and was told I wouldnt get a replacement till currys had received the damaged one which is different to what I was first told so this meant I would have to take time out again waiting for another delivery which at the moment is very inconvenient for me.

The replacement arrived about 4 days later and this also is damaged with a small scratch on the front but I decided to keep it as I didnt want the hassle of having to return another item and wait for another delivery. A few days later much to my surprise I had another delivery of a microwave the same as the one I had already purchased! I rang customer service to ask what was going on and I was told I had ordered 2 of each. This is unbelievable. I have had to take time out of my busy lifestyle waiting for deliveries and returns through no fault of mine and have to say my anxiety has gone through the roof and it is fair to say I will not be ordering any more goods from Currys.

Miss S Martin

[protected]

Desired outcome: I would appreciate a response and better service .

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2:55 pm EDT

Currys Haier HTF 610DM7

NOTICE OF FULL REFUND

NOTICE TO AGENT IS NOTICE TO PRINCIPAL, NOTICE TO PRINCIPAL IS NOTICE TO AGENT

I purchased a Haier HTF 610DM7 fridge freezer on Wednesday 31-05-23 in person at Brixton branch of Currys. I organised the earliest delivery for Friday 02 June 2023 between 12:50 and 16:50.

The delivery was late and did not arrive until approximately 17:10. However, the engineers called to inform me of their delay and to confirm whether it was too late for the delivery. I accepted the revised time as I was in need of the appliance.

The engineers finished the recycling and installation at approximately 18:10. They advised me on how to close the fridge doors and to plug in the appliance in three hours. I followed their instructions and discovered the following:

• On plugging in the fridge freezer, the warning alarm started ringing within seconds; the noise remains consistent every few seconds.

• The LED light at the left side of the freezer is inoperative.

It was too late to call and inform anyone of the faults. My food items by this time had gone off and defrosted, causing me great distress due to this unexpected replacement.

I contacted this number [protected], Saturday 03-06-2023 to inform a Currys’ representative of these faults and was transferred to the correct department twice.

The first representative stated that Currys’ process is to contact the manufacturer. I was cut off without reaching a satisfactory resolution. I called back and the second representative stated that I am within my consumer rights to get a refund.

I called the manufacturer as advised by Currys’ representatives; however, they closed at 16:30 and I telephoned at 16:31.

Sunday 04-06-23 I made another call, got through to a representative at Haier, and stated that I wanted a refund. Peter advised that my consumer rights are in effect and the onus in on the seller, ‘being Currys’ to organise this refund.

What I would like to request is for Currys to refund fully all costs related to this purchase back to my debit card.

I am disabled with mobility issues using two elbow crutches to mobilise. Therefore, it will not be convenient for me to return to Brixton in person to commence the process for this full refund as outlined by your representative on the phone on Saturday 04-06-23.

What I require:

• Currys to commence the process for me to receive a full refund as outlined above.

• To be updated on the process for me to receive compensation for all my lost food items.

• Collection of the faulty appliance at a time suitable to myself. This needs to dovetail with my new purchase (which will also be from Currys) so that I am in no way inconvenienced.

• As part of the compensation for the distress caused, I will expect Currys to waive delivery, installation and recycling costs on this new appliance.

I await your earliest response bearing in mind that I still have a faulty appliance during a hot weather period. Consequently, managing my purchasing of perishables and daily staples requiring refrigeration and freezing is severely compromised given the constant warning signal given off from the appliance.

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8:56 am EDT
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Currys Valet service booking

I initially booked a valet online, on 24/5/23 but the online system only allows me to book for one item, and I'm paying for three appliances.

I left it until my text request from Zena on 30/5/23 asking for my address and said to her that it is actually for three appliances. she said that she would need that info from Currys to be able to valet all three, so I said I would call them.

I called Currys on Wednesday 31/5/23 and after being pushed between some departments. (27 minutes) I was eventually given a number, which after being on hold for about 10 a message asked me to leave my name and number and someone would call me back.

No one had called me by lunchtime the next day, so I called in again.

Again I was pushed between departments, eventually after being on hold for about 15 minutes I got through to the booking department who would not book anything as they said that I needed the product model and number. This is not information that I have to hand, but they insisted that for security purposes that would not make a booking (even though I could offer all sorts of other security details). They said that they would transfer me to customer services who could give me the information and then I could come back to them. I was transferred and given the model details and numbers. This took also took ages! They then said that they had to transfer me back even though I pointed out that this would mean that I go on to hold again for ages. I was on hold again for more than15 minutes.

With all the Security information that I now had from the customer services team, (as this was obtained from a different Currys department, I don't see how that made any difference to security!). They then made a booking for the other two items. In total for that one phone call I was on the phone for 1 hour and 20 minutes! I have a screen shot photo of this if you need proof.

I'm not sure what will happen on the 8/6/23, which is the date of my bookings. I wait and hope that this becomes one sensible appointment, as I dread having to call in again.

I am disgusted that I had to speak to so many different people, and the amount of time that it took. I am also beyond words at your security policy for me booking a valet appointment, when you have my plan details, you can see that I pay monthly for it, and you have my name and address. Why on earth you need model numbers is beyond belief!

I would like sensible feedback from you for this, some sort of compensation for all the time wasted and frustration caused. (I felt sick and shaky by the time it was over, and was late travelling home as I didn't dare move from my phone).

I would also like assurance that you look into your security policy and come up with something that is not as ridiculous as having to memorise the details of appliances. (Not everyone calls you from their home).

Please respond to this complaint, or I will take this further.

Regards

Rachel Orchard

Desired outcome: I expect a response, an apology, a change to your security policy, and compensation.

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Shirley Mcfarlane
Carmarthen, GB
Aug 14, 2023 7:37 am EDT
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I have had the most appalling treatment from Curry’s. I thought I was paying every month for someone to come out and clean and defrost the new freezer. Been pushed from pillar to post, given an e mail address

No reply. Then a man at the local branch said I would receive a phone call within 48 hours and gave e a job number…. Nothing after 72 hours. Went in again and was told there is no defrosting and cleaning service?

Think best to go to local/ national press.

Currys In-depth Review

Website Design and User Experience: The website design of Currys is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Currys offers a wide range of products, from electronics to appliances, ensuring that customers have plenty of options to choose from. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Currys provides competitive pricing on their products, offering good value for money. They often have sales and discounts, allowing customers to get the best deals on their purchases.

Customer Service and Support: The customer service at Currys is excellent. Their staff is knowledgeable and helpful, providing prompt assistance to any queries or issues. They go above and beyond to ensure customer satisfaction.

Delivery and Shipping: Currys offers reliable and efficient delivery services. They provide accurate tracking information and deliver products in a timely manner. The packaging is secure, ensuring that items arrive in perfect condition.

Return Policy and Refunds: Currys has a fair and transparent return policy. They offer a generous return window and provide hassle-free returns and refunds. Their customer service team is helpful in guiding customers through the return process.

Product Quality and Durability: The products available at Currys are of high quality and durability. They stock reputable brands and ensure that their products meet the highest standards. Customers can trust that their purchases will last.

Warranty and After-Sales Service: Currys provides reliable warranty coverage on their products. They offer after-sales service, assisting customers with any issues or repairs that may arise. Their support team is responsive and helpful.

Reputation and Trustworthiness: Currys has built a strong reputation for being a trustworthy retailer. They have been in the industry for a long time and have a large customer base. Customers can rely on Currys for their shopping needs.

Overall Shopping Experience: Overall, shopping at Currys is a positive experience. The website is user-friendly, the product range is extensive, and the customer service is excellent. With competitive pricing and reliable delivery, Currys is a trusted choice for online shopping.

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Currys. Discuss the issues you have had with Currys and work with their customer service team to find a resolution.