Currys

n Tuesday, 12 September 2023 at 15:18:28 BST, [protected]@aol.com wrote:

Please see attached email that was not delivered last week.

Hopefully, it wil get throughto the right team as I have had no joy speaking to anyone that can help

Dominic Cardozo

----- Forwarded message -----

From: [protected]@aol.com

To: customer.[protected]@currys.co.uk

Sent: Friday, 8 September 2023 at 13:03:06 BST

Subject: Logik Fridge/ Freezer: Model Number: LFC55W22

Dear Sir/Madam

Logik Fridge/ Freezer: Model Number: LFC55W22

I refer to our recent purchase of the above appliance and wish to express my dissatisfaction with the overall service that I received from Currys and will comment as follows:

1. Both my wife and I visited the Slough Bath Road store on 12 August 2023, to organise the exchange of a faulty appliance, (which I must add was agreed reluctantly, despite 2 independent engineers advising that the appliance purchased on 31 May 2023 should be written off) as the compressor was faulty. (Receipt number 051312)

2. (The appliance of 31 May 2023 was a replacement to another Logic Fridge/ Freezer purchased in October 2021) (Receipt number 114953)

3. A Delivery date of Thursday 24 August 2023 was agreed in store, and we were assured that this had been booked.

4. No delivery materialised on Thursday 24 August, and nor had any notification been sent in advance of the delivery, advising of any issues.

5. On checking, I was informed that no booking had been made, which was quite frustrating to find out on the day itself (especially as we were assured in store) that delivery had been arranged.

6. A delivery was then agreed for Saturday 26 August, which arrived in the morning.

7. On opening the packaging, the Delivery Team established that the fridge door had a massive dent.

8. Since they had already taken out the appliance, that was being replaced, we were informed that they would have to take away both appliances, leaving us with no appliances at all, until another appliance was ordered.

9. As we had already items of food (dairy, etc) with no means of storage, this posed a problem not to mention unnecessary inconvenience we were to face (with no alternative appliance for our use) through no fault of our making.

10. They recommended that the door from the appliance that was being taken away, be swapped with the delivery appliance. Whilst this was not our preference, we reluctantly agreed, so that we were not inconvenienced further.

11. Whilst writing I would point the appliance purchased in 2021 had a fault (all food was freezing in the fridge) and when the engineer called in August 2022 well within the warranty period, he hardly checked the machine other than using a thermometer to check the temperature and said our floor was faulty. Less than 5 minutes was spent at that visit). Subsequent visits established the appliance needed to be written off. which then meant using the extended warranty.

It has been necessary for me to follow up, on all occasions, to check on status each time and get matters resolved and the communications has been poor (not to mention inconsistent in store and over the phone).

As this is clearly an unsatisfactory situation, and the whole service provided by Currys on all occasions has been extremely poor, I feel I should be compensated for this sorry situation and general debacle.

I look forward to hearing from you as soon as possible and if you need to discuss matters, I can be contacted on [protected].

Please note in light of this experience, which has been extremely poor, I will not be using Currys again and will source any future domestic and electronic appliances from alternative sources

Yours sincerely

Dominic

This TV gave a wonderful picture quality for a few months until some shading appeared. From top left of picture down the picture fragments in vertical lines. Later, same from bottom right up. Now, in addition, there is a horizontal line across the screen made up of 3 or 4 colours. I have complained via call centre numerous times. We were told to factory reboot. This worked for 1 day before the same situation. We have rebooted many times (almost daily) for some relief.

We are totally fed up with this poor quality TV and also the lack of meaningful support from the call centre.

Washing machine was delivered by Currys on 1st August 2023. It was immediately leaking. Engineer from Pacifica was called and attended on 8th August 2023 and advised the machine was faulty. Currys were unwilling to replace or refund the machine without an uplift number from Pacifica. Pacifica were unwilling to give an uplift number as the machine could be repaired. Machine repair was booked in with 2 weeks notice for 29th August. Repair was moved to 30th August with no notice. On the 30th August, the engineer messaged to say he couldn't attend as he didnt have the part.

After, over 10 hours worth of phone calls to Currys / Pacifica (every 2 or 3 days) and over one hundred pound spent in the laundrette, a replacement machine was delivered on 5th September.

Absolutely no proper apology or investigation from Currys as to why it took 5 weeks of a faulty machine leaking stagnant water into my kitchen to finally replace it. £30 compensation has been offered as a token gesture, which doesnt even fund the phone calls and new underwear we had to buy.

We visited the store at Corby yesterday to buy a television. The salesman was with another customer and told us that he would be with us in 5 minutes so we waited. After he had finished with the customer he then went to stack some shelves. He then realized that he had left us waiting and said he would be 1 minute and went out the back of the store. When he came back after 4 minutes he went to the front of the store and we started to walk out and he came over to us. I told him that we are not going to bother now. We went to customer service desk to complain but they didn't seem bothered. We were going to buy an LG tv costing £1299.00, but I now think I will give my custom to John Lewis.

Look Forward to hearing from you. Colin Dennison

Dear Sir/Madam,

[Reference: [protected]]

On [date], I bought/placed the above order with you for [1x Samsung - Series 5 ecobubble WW80TA046AX/EU 8 kg 1400 Spin Washing Machine - Graphite]. The [1x Samsung - Series 5 ecobubble WW80TA046AX/EU 8 kg 1400 Spin Washing Machine - Graphite] has still not been delivered.

We agreed at the point that I placed the order that it would arrive [07/09/2023 / within 09:00 and 12:59].

Under the Consumer Rights Act you are required to deliver the [1x Samsung - Series 5 ecobubble WW80TA046AX/EU 8 kg 1400 Spin Washing Machine - Graphite] to me at the agreed time. As I have still not received [1x Samsung - Series 5 ecobubble WW80TA046AX/EU 8 kg 1400 Spin Washing Machine - Graphite] and it is past the agreed time, I believe you’re in breach of contract.

In accordance with the Consumer Rights Act I am giving you a final opportunity to deliver the goods.

[As not having a washing machine will cost me additional funds to clean laundry .]

If you do not deliver the [1x Samsung - Series 5 ecobubble WW80TA046AX/EU 8 kg 1400 Spin Washing Machine - Graphite] by [05/10/2023], I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price of [£519].

Yours faithfully,

[Your name]

I purchased a Grundig Dishwasher GNFP345000W on 5th May 2023. Order no [protected] from the Currys store, Unit A Eastern Avenue West Romford RM7 7EX. When delivered on 9th May 2023 there was a large dent in the side. The delivery driver phoned the appropriate dept and also sent a photo. An offer of 20% discount was made which was accepted by me. After several visits to the store, phone calls and still unacknowledged letters to the Customer Services Manager and CEO at 1 Portal Way North Acton London W3 6RS the payment has still not been received by me. It has wasted so much of my time and also petrol going to the store to try to get the matter resolved . I was never able to get a definite answer from anyone I spoke with. No one seemed to know where the matter was being dealt with. Living in the hope that someone, somewhere can finally resolve this matter

Thank you

Roger Cox

I purchased a Microsoft Surface Tablet in 2014 and took out a warranty with the product. I maintained payments throughout the period (nearly 10 years), I also purchased an additional keyboard and enjoyed using the product up until it stopped functioning normally. I took it to be fixed and was informed that it could not be fixed and would be replaced under the warranty , I was instead offered an e-gift card valued £259.00.

I have become accustomed and familiar with using my Surface Table and would prefer to have my Surface Tablet replaced.

I would be grateful, if you would consider the circumstances as described above and arrange for my Tablet to be replaced.

I await your decision so that I can consider my options.

Regards

Steve Codrington ( [protected]@gmail.com )

REFERENCE: Currys receipt [protected]/06/22- Hoover H3W 49TE (paid mastercard) Torquay Branch

At the point of purchase I paid £279.00.

The machine makes a loud noise when spinning and the machine vibrates. We had local repair people visit yesterday (22/08/23) and they said the concrete base was broken (dust underneath machine) and the cost of repair would exceed the cost of a new machine. They said this should never happen with a 14 month old washer. .

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be replaced.

Today 18th August at 13.15 I visited the King's Lynn Hardwick Store to purchase a Lenovo idealpad 1 15.6" Laptop 549 which was showing on the website as available in this store. Having Travelled 30 miles to get there I asked a sales assistant if he would get me one from the store. He went onto his hand device which said Nil stock, albeit when he checked the website it did say one was available in store at Kings Lynn. So I said having wasted 60 miles of a round trip in fuel and 1 1/2 hours travelling I felt somewhat annoyed at the dysfunctional website and asked to speak to the Manager who happened to be standing at the next till. His reply was "what do you want me to do about it" then he said " hang on mate I'll just nip out the back and change the website would that make you happy " in a very glib and sarcastic manner.

I asked him his name which he didn't want to give. In the end he said his name was JB. I asked him what the JB stood for he reluctantly said it was his first name I then asked for his Surname which he mumbled Either Ashton or Aston and wouldn't repeat it again.

His customer service leaves a lot to be desired and perhaps retraining in customer Care.

I would like an apology from this store manager. And the knowledge of where this device is available from

Regards

K Blake

My appliance was delivered to me on 9th July. The appliance is standard, integrated fridge freezer. I paid for installation and to have my old appliance removed. However, when it came to putting on the doors to the outside of the fridge freezer, they did not fit due to bigger hinges being on the front of the Sharp FF. The Currys man said he would leave the appliance with us and that he would order replacement hinges and come back and put them on and fit the original doors. This did not happen. I called the Customer Services which I add is in South Africa and finally after being transferred from department to department, I finally managed to speak to a customer assistant who said she would contact the Currys team in the UK and explain the issue. She then advised me that someone would come to my house on Saturday 12th August with the new hinges. This is did happen but when the man arrived he had no knowledge of why he was asked to come and did not know anything about the hinges. He called his office and was told that a manager (Michael) would call me but to date I am still waiting to hear from them. Therefore, I have been left with an appliance that my door do not fit with no customer service help at all. I would like to make a formal complaint against CUrrys and ask would like to speak to a senior persion who can help me.

Purchased candy dishwasher 16/6/2023

Damaged when delivered accepted delivery was told would get 15% refund did not recieve called on 3/7/23again 14/7/23 again on 19/7/23 given case no [protected] promised payment in 24/48 hours still not paid called again 3/8/23 needed my phone number and best time to call me .did not call still waiting for refund contact me or going to ombudsman mr mark ellard 48 cobham drive Weymouth Dorset Dt40st [protected] [protected]@sky.com

Scroll down to original issue then see this

31 Jul 23 update:

Thumbs up for the Currys Social Contacts team who I have been playing email ping pong to get currys promotions team to cough up the voucher. They started by saying I did not qualify. So sent them their own order email with purchase date of 19/06. They said promotion ended before unless we could provide screenshot which we did. (Shameful to call customer a liar!). Few more days and 6 emails later today I was told back what I told them. Currys wrote

“….. The promotions team have come back to us. They said The LG gift card promo ended on 20th June.”………

DUH…..I told you that and you had the audacity to ask for proof! Yet you are not paying any attention to the fact that o bought the TV on 19/06/23!

Who is running the Promotions Team. How much of my time have you wasted?

So I may now bin the voucher but I want my voucher!

?

————

Date of experience: 19 June 2023

I bought a TV worth more than £1700 on Monday 19/6/23 which qualified for a £100 voucher to be emailed after the purchase. The scheme was ending on Tuesday 20/07/23. It’s been 3 days, the scheme has now ended, and despite calling and speaking to currys twice, I get promised for the voucher after 30 days of purchase but received no such email.

So who do I need to reach out to in Currys for them to honour their promises and why this customer treatment?

Currys is not paying my refund back, its more then 1 month now after they emailed me rma invoice. I been to Hayes branch several times and emailed several times. No reply from them. Once I visited branch every week new customer service staff makes lame commitments and no refund... Next week same story start. Carry on from more then 1 month. I am bussy with my job, soon take this cheap brand to court.

Last month my phone broke, due to a faulty hardware system. As it was a fault of their own and one that had not been due to anything I had done, and the phone was fairly new, it was under my consumer rights to have the phone replaced. Took about 3 weeks for me to actually get a phone back (they said they replaced it because the old one couldn't be fixed). Then 2 weeks later the, supposedly new, phone has broken again! Literally just wont turn on. And now they're claiming that the out of warranty replacements are only covered for one replacement. So essentially they've given me a [censored]ty replacement so that they can then make me pay for the second one a few weeks later. [censored]ing shambolic and the service team have been so unhelpful and rude.

Order number [protected], what a horrendous experience with Currys... It was delivered not in the time slot I paid extra for - the van had broken down. My employer has now deducted a full days wages rather than the half day so I'm holding currys responsible & want reimbursed.

Secondly after 4 phone calls from a mobile abroad the oven was due to be delivered on the 15th, no emails, no phone calls no updates. Where is my Oven? The communication is awful you cannot speak to anyone when you call after spending some 2 hours trying to speak to someone...

I really am disgusted with the service.

New machine. Door hinges will not fit- bolts too large for bracket. Online Repairs provided new bolts and bracket but they are also too big. Advised that I visit store to get engineer . Consequence of trying to fit bracket, one plate dislodged. I demonstrated on showroom model that the plates were the wrong thread- ie the machine was faulty, not the bolts. They have contacted me to say that the case is not under warranty, only the mechanism. This is ridiculous,, the item is faulty.I have also contacted your main centre , who referred me to the local Clacton store where I made the purchase.

I maintain that the fixture is faulty and your company, as the seller, should correct the fault.

I now have an unintegrated machine which needs correction.

Could you please respond.

I telephoned and was lucky to get through after about 15 minutes.

I wanted to return a samsungs24r35which I collected from wrexham on5th july 2023) (ordered on line) which did not appear to go down well.

I was given a return note which I attached to the box.

I went to wrexham and at 4.30pm was informed there was no one to accept

The return (which I find hard to believe)

All those employees and no one could accept the return. (my rating -10)

I was informed to bring it back tommorow and when I asked what time would

Someone be able to accept it... There will be someone

less than 3months old washing machine has got a broken interior drum, an engineer came out this morning and told me it would require a new drum which would be approx 2 weeks for the part and could take up to 2hours to repair, i went into store and they would not help as i needed an upload number from Beko, they would not give me one as it can be repaired, under the consumer act of 2015 my rights have been breached and the item you sold is faulty, i would therefore ask you for a replacement as soon as possible todays date is 6/7/2023

I purchased a re-loadable gift card in roughly Dec 2020, I did not realize it had an expiry date until I went to a store to purchase an item on 29 May 2023 and was advised there was nothing on it but it could be re-instated if I called Customer Service (CS), that they could not do anything in store. I called CS on 29 May and after roughly 30 mins on the phone was told it had been resolved and I should get an email or text. Nothing received.

I called again on 2 June 2023 and explained about the gift card and there should be £152.52 on the card, I was given a ref no CC [protected], it was referred by the operative to IT and I would receive an email or text, nothing received.

I called again on 8 June, 12 June, 16 June and 20 June and each time it has taken ages to get through the menu to be told it is with IT and I should get a response! I have not received any response or direction now in spite of making six calls. I tried the on-line chat to be given mis-information about going into store.

purchased dish washer on 24/05/2023 and had it installed by currys own team on the 26/05/2023. unit ended up being faulty on 16/06/2023, as soon as you turn it on it trips the main house fuse.Tried online and various phone calls to arrange either repair or new exchange, because the unit is less than 30 days old. Spent hours on both and have been passed from one department to another but have not got anywhere.