Currys
reviews and complaints

To whom it may concern

Follow up complaint with regard to use of gift card. Complaint reference. CUR02489

Spent a lot of time trying to get Currys to sort out my complaint with regard to using a gift card to purchase a phone.

I Tried to use a £400 gift card to purchase a phone and insurance package at currys.

The insurance seemed good and also covers accidental damage and also curry's will transfer data from old phone to newly purchased phone. And only for £20 in the first instance (you can then continue paying £20 a year to continue the accidently damage).

However, when I came to pay using the gift card I was told couldn't do this using a gift card. (Total £149 including Samsung a13 phone and £20 insurance package

Seems poor form on currys part to not offer this deal to gift card holders and only cash buyers. Have complained to currys and try and get them to allow me too purchase the package with the gift card. (Or in someway allow me to take advantage of the deal). However this was to no avail and they just use the 'terms and conditions' line.

I have spent a lot of time on this but am determined to get currys to realise that they are letting their customers down. Which doesn't seen great business. Hopefully you can look into this in greater detail and perhaps change your terms and conditions that don't discriminate against gift card holders. Who, after all, are potentially future good customers. I Have also asked if it is possible to have the 200 left on the gift card refunded. In short there should be some way that gift card holders should not be penalised and not able to get deals that others can

Your sincerely

Steve Dale.

Dear Sir, I went to Worksop currys To buy a Samsung tv we did the quote for the tv and then i was Quoted £95.00 for a Samsung B450 sound bar which was on offer with £130 off the sound bar with any television when the sales assistant made a check the tv was out of stock it shown as there was one but it was the one on display he then kindly checked the stock at MANSFIELD and they had the tv and sound bar in stock i went and purchased the tv SamsungQE50Q6OBE UXXU AT £579.00 SO THE £225.00 SOUND BAR SHOULD HAVE BEEN £95.00 WITH THE DISCOUNT AND WHEN I GOT HOME I FOUND OUT SHE HAD CHARGED ME £579.00 FOR THE TV AND £149.00 FOR THE SOUND BAR WHICH IS £54.00 MORE THAN I WAS QUOTED AT WORKSOP RECEIPT NUMBER 343315 TILL 34 11.07 ON THE 06/11/22

After trying to book an engineer to repair my washing machine. The woman I was dealing with, kept asking me the same questions over and over, and after 26mins she said the system had gone down and she couldn’t book it in. She said someone would call me back after 20 mins I had a call from a number daimler to mine. That was a fraud at call. I called currys repair again and the person who answered was able to book me in, in under approximately 6mins. Can some please call me as I feel my phone could be hacked. Should I take this complaint to trading standards

Good Afternoon

I came in to the Hedge End store this morning in order to return a phone that I had bought for a relative but was inappropriate for them. Having returned electrical items under similar circumstances I didn’t think this would be an issue. The box had been opened and the phone removed and I am now aware, having checked your website, that it is not policy to refund on a phone when the seal is broken.

Initially I queued at the ‘Returns’ point and waited for the person in front of me to be served. I was then informed that if I wanted a refund for a phone I had to ‘go over there’. No apology for keeping me waiting or there being no signage to indicate that this wasn’t the ‘Returns’ point for phones.

I then waited at the phone section whilst both staff members dealt with customers. I’m sure the woman being served appreciated the assistant putting her new memory card in her phone and transferring all her apps over to her new memory card but it took ages.

Eventually I was served and I explained that I had bought the phone for my son but it was not what he wanted. At this point I would have been happy with an explanation that it isn’t policy to refund on phones that had been opened. I work in a job where strict adherence to the rules are essential to effective running of the organisation so it is something I am comfortable with. My request was met with a look which I would best describe as amused disbelief and was told in an equally amused way that he didn’t think they could do that. He checked with his colleague and was told to check with Matt. I don’t believe Matt was there so I was told that it was open and couldn’t be returned. I said that I had returned opened items before without an issue. He took the phone out of the box and said it had been used. I said it had been handled but not used. He said that I wouldn’t buy shoes and walk round with them and then take them back and I replied that I wouldn’t but if I tried them on and they didn’t fit I would take them back. It was a poor example and bore no relation to the item I was returning. I was then told that they couldn’t resell it but he would give me a refund and put it through as a faulty item. Having waited a long time to be served, not been given what I felt was an adequate explanation and been spoken down to I was not in the best of moods. If the policy is to not refund, then why was he offering me a refund. At this point, out of complete frustration I swore saying ‘I’m not expecting a f*****g favour’. He said that he was doing me a favour and if his manager was serving me, he wouldn’t have given me a refund. I asked to speak to his manager and was told he wasn’t in. I said I didn’t want a refund if it wasn’t policy and was happy to leave with the phone. I asked to see a copy of the policy. He said, ‘do you want a refund or not’? I responded that I felt that this was ridiculous and he said, ‘you’re the one that’s swearing’. I apologised for using one swear word and he processed my refund and I left. The refund has not reached my account 6 hours later.

Had the policy been explained to me, including the fact that returning phones differ to other items, I would have been happy to leave it at that. I felt that his contradictory behaviour in terms of saying I couldn’t have a refund and then giving me a refund felt like he was making up policy ad-hoc. That combined with an unacceptable waiting time and a less than professional attitude made it an unpleasant experience. I left feeling that I had been in the wrong and had acted inappropriately.

I am now aware of your policy and equally aware that George should be able to do his job without me swearing in his presence. I was very disappointed with the service provided and I was equally disappointed in myself for swearing. I’m a patient person and not given to being rude but as a customer I don’t expect to be treated with such incredulity by a member of your staff. I wasn’t expecting something I wasn’t entitled to and had the policy been explained at point of sale and explained clearly today then this situation could have been avoided.

Regards

Graham Andrews

Bought product on 30/10/2022 only to find out that since 22/10/2022 it has not been able to access ITV Hub.

I knew nothing about this until I tried to link-up, and was in no way informed by Curry's staff.

I purchased this from the Nottingham Castle Marina store, but this info is applicable to ALL CURRYS STORES!

Customers need to know this information!

£50 was taken from my bank account without my permission as I do not have a Direct Debit or Standing Order payable to Currys for The Cloud. It is my understanding that The Cloud backup is free to any user in any case. I am very concerned about the security issue whereby Currys are able to access my account without my permission. The £50 has been refunded after speaking to Currys Support centre but the security issue remains. I am deeply distressed by this and will be speaking to my MP as I may not be the only person this has happened to. Looking forward to hearing from you.

Barbara Taylor

17th october 2022 order washing machine said was in stock so issue there, but we paid for next day delivery because needed one asp, we got text saying it was coming then received another to say wasn't coming and received another date and then another and then another so four times different dates still not receive in mean time had to take washing launderette which cost money and also we work night so having to stay up waiting isn't good for our health. We order a washing machine and pay for old one to be taken away and new one fitted. This is not good that promise to deliver next day and cancel so many times this must be breach of contract and terms and condition. We also attempted to phone a couple of times but just said were send it tomorrow which didn't happen and after are attempt was to call in the shop and the same happen, they rearranged another delivery date same happened again another cancelation. So, this has been extremely inconveniencing and stressfully, we are totally and completely discussed when this has been handling so there for, we won't this complain to be delt with asp otherwise we have to take this further we gone down all cannels to resolve no response.

Prior to going to small claims court

l was issued a gift voucher for an insurance claim (sheilas wheels ) in August 2021

it very clearly states " Valid for 24 months from issue

[protected] pin 2401

So expires August 2023

This is a Currys / pc world insurance replacement for initially £404

Long drawn out story but a asking for compensation

For

Embarrassment in Chelmsford store

Rudeness

Arrogance

personal time taken looking for resolution

Bob Savage [protected]

40 Barnard Road

CHELMSFORD CM2 8RT

I bought a washing on the 11oct 2022 it has not worked since the day you delivered it.

I have spent hours hanging on the phone as well as the amount of money

I have spent as my first call was to the only number I could find it turned out to be a prem line and cost me £100, that is without the other call I have been on huld for hours and today I got theough to Currys only to be told I needed another number and they would put me through I held for on that call for 90MINS and was cut off.

I have an uplift no from Beko but the few times I got through I was left hanging all I want is to have the broken machine picked up and a new one dropped of,

We ordered a HOTPOINT [protected] Model RDGR9662G (Grey in Colour) Washer Dryer to be delivered on 2 October. Instead was delivered HOTPOINT [protected] Model NSWR 945C WK UK N.(White in Colour) Washing machine. The product ordered was out of stock and such any washing machine could be delivered - this is ridiculous. Have been back to the warehouse and spoken to their Manager and also called Customer Services only answer given "We apologise for this." We are still waiting to be informed as no date of stock update to be given. No offer given with an incentive of good faith.

I pre-ordered the google pixel 7 pro on Thursday 13th October in Wednesbury store, a day before the release date. I was told that I would receive the phone the following day.

I didn't hear anything from anyone, but my husband went into the same store on Saturday 15th October and upgraded to a google pixel 7 pro phone and left with it on the same day. He asked about my phone status, and he was told that google haven't allocated me a phone to my order but have sent phones into store to sell.

I don't understand the point of pre ordering an item if the order will not be fulfilled? It would have been easier to go on the day of release and collect on site on the day.

I have spent 45 minutes on the phone to google asking why phones are available to buy and collect immediately, yet pre orders are not honored. They have stated that you have the phones and are supposed to allocate them to the pre ordered customers. I am being passed from pillar to post and feel that no one seems to care that I am having to wait for 2 weeks for an order that should have been here within 24 hours?

I also traded in my daughter's phone who was due to have my old phone when I received the new phone, therefore she has had to endure the inconvenience of my phone delay as well as myself.

The icing on the cake was that no one contacted me to tell me that my order will be delayed, and it was only when I went into store on the Tuesday 18th October that I was told that my phone wouldn't be here until Friday 28th October.

This service is appalling, I have never come across an issue like this. Pre orders items should be honored before new store sales, I know this as I too am in retail management and would never treat my customers in this way.

I expect an investigation followed by an explanation as to why this has happened. I look forward to your response.

Kind regards

Mrs. Jazz Chopra

Good morning

I am very angry about one of you cold call operators. His name is Chris and he rang me today at 15:48 on 020 [protected] to try and interest me in a new phone. I said no thank you im in the middle of a contract and hung up. He then rang me back at 15:49 on [protected] where he continued to try and get me interested in this phone deal.

I told that this is now harassment and that if he continued I would report it to the police.

Is this your practice to presure customers into getting something they clearly do not want? It is disgusting if this is this is your practice I don't appreciate cold calls if I decide I want a product I will go and look for it my self I do not need someone calling me randomly to get me to buy something.

You can reach on at

[protected]@gmail.com

Miss morton

After buying a new Lenovo laptop from Currys, St Andrews Quay, Hull, I took it to their technical section on 6th September to have the data from my desk top transferred to the new laptop. My request was to transfer the photos to a memory stick and all the data plus the photos to the laptop. I paid a total of £60.00.

While I waited, the technician started to transfer my photos onto the memory stick and after he had transferred 30% we agreed that I should leave it with him.

Apparently after that, something happened in the store to my desk top to render it dead and my data lost. At this point my son Guy represented me at the store speaking to Matthew? and the area manager Sean?. The computer was sent to a technical centre out of town but the data was confirmed lost. This included hundreds of holiday photos and important letters and reports.

How can this have happened? My desk top was working when I left it with the store and I hold Currys wholly responsible. Your so called technical experts have dismally failed to provide a basic service and I have been promised a detailed explanation which I have still not received.

Good afternoon,

I'm writing in regard to a television I purchased from your stores which I'm having issues with. At the time of purchase I paid £599.00 for a 58' inch Samsung TV, model UE58TU710 0KXXU, as detailed in a copy of my receipt which is attached.

The screen on this TV no longer works and I am not happy replacing this item myself with it being only 2 years old. I got in touch with a repairman at DTS Repairs in the home, and upon reciting the TV model number, he confirmed the issue was a faulty back light and this is a common fault with this model, and to replace would cost more than what the TV is worth.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the product for under 6 years, I am within my statutory rights to ask for it to be replaced, and I have fulfilled the obligation on my behalf attempting to have this repaired.

I would appreciate a reply at your earliest convenience, as we are currently without any sort of TV in the home.

Thank you,

Stacey

I ordered a [protected] HOTPOINT HDM6G0CM B oven from Currys Sydenham on 8th October 2022.

The Customer Service is the store was beyond abismal, no one available to talk to us, there were only 3 people on the shop floorr (one of which wasn't doing anyting) and the oven we wanted wasn't available for us to look at in store.

A week later, the oven arrives, the Engineers take out old decommisioned oven (that had a gas leak a few weeks before) and we were then informed that Currys had delivered the wrong oven; the HOTPOINT HDM6G0CM B oven has a lid and the one they had in the van didn't; the lid essential for us.

21-08-22 we were sold a HP printer in Taunton store, our criteria were: not too technical, black and white printing and to scan a page, now and then, not every day.

Setting up was not too bad, but then a day or so later it refused to print. Many hours of frustration later, we find a print list, work out how to delete some of the queue, but not all would go. We leave it twenty-four hours, try again, try other things like on and off, new cables, it spurts it out, back in business, not sure why?

Machine does this stop, start, build up queue, every few days, we are baffled. As we tried to explain in shop, not experts, but our old Conon, easy to use.

Then, about to take back to shop in frustration, we google printer, and as clear as day it says: there is a known fault with these printers, never turn on printer after starting up computer; printer first! If Currys are so helpful:

Simple question, why oh why, were we not told this in shop? Andy.

Strangely difficult to log a complaint or ask a question of Currys via "Customer Services". Have tried phoning, web chat and direct email (your advertised email: customer.[protected]@currys.co.uk does not work) and get no replies. After terrible service and mix ups on a £779 deal for new fridge (and collection of old fridge) which was brought to our doorstep then taken away by deliverer on each occasion for three very different reasons last month, we eventually cancelled order and got refunded the price of the fridge. I'm now looking to get refunded the additional £25 we had to pay for the new fridge delivery in advance, but then the driver refused to complete the delivery. Please advise exactly how to get this refund, who deals with this, what their DIRECT contact details are and what information you need from us?

For reference our new fridge Order number was: CUR2223260120 and Order date: 24-07-2022.

I also have the receipt for the delivery charge (date 30-08-22) - see attached.

Please reply to: [protected]@hotmail.com or phone [protected]

On the 19/11/21 i went to Curry's at staples corner, wanting to buy a new TV. I met with the Sony representative and based on his assurance re quality etc I ended up buying the Sony OLED XR65A84JU (£1799) PLUS extended warranty cover. I received the TV on the 09/12/21 & arranged for a Audio/Video engineer to connect and hang on the wall. Problems starting happening approximately after 2 weeks and telephoned Sony directly as was advised. Between then and now, I’ve had to call Sony several times. It’s now Oct 2022 and am still having issues. I did call Curry's on the 27/07/22 and spoke with Bartosz Rzepka, as I was going away on the 30/07/22 we decided to wait until my return.

On 31/08/22 Case No: [protected] I called Sony and was advised to take the TV back for an exchange or refund.

After my return I fell ill and was only able to call yesterday (07/10/22) – I called customer services [protected] after explaining my issues I was advised to call Customer Care Team. Not only am I extremely annoyed with The Sony TV, i absolutely did expect all this grief after spending over £1800 on a new TV. As a loyal Curry's customer, am left extremely annoyed with curry’s response yesterday and can now relate to the reviews I’ve seen online.

As mentioned above I called the customer care team and explained the situation, and was told that an engineer would check the TV, when I asked for a time and date of their visit I was told that it would be collected (no mention of disconnecting and removal) taken away and not returned for 7 days. When I asked would a replacement be left, I was simply told no, It's longer curry’s policy. On hearing this I obviously wasn’t very happy, not only I’ve had to put up with all this grief, now have no TV for 7 days, it’s unacceptable. On hearing this I told him that I arrange for the TV be disconnected and taken back to Staples Corner and left on the shop floor, after taking photos I would leave it there and deal with it through the small claims court (Sales & Goods Act) he wasn’t bothered, I was shocked.

If curry’s fail to act properly, I put you on notice that I will do the above.

I purchased a Zannussi cooker which turned out to be faulty. I reordered an other cooker which currys claim delivery drivers attempted to deliver but no one home, I waited in all day no attempt was made. I cancelled my order asked for refund, was informed no refund until faulty cooker uplifted leaving me with no cooker or funds to purchase an other.

i purchased a cooker a week ago had it installed went today to use the grill for the first time there was a scratch on the inside. I rand currys and they passed me to the manufacturers who then passed me on to someone else who then said as its cosmetic it is up to you to sort the problem out.

After numerous attempts to get somewhere all i get is passed to different departments. This product is a new product which i paid over 400 for its needs sorting and according to trading standards should be exchanged. Please deal with this as soon as posssible as this matter needs resolving