Currys
Reviews and Complaints

After reading through various reviews from customers, it's evident that Currys Ltd has received a mix of positive and negative feedback. While some customers have praised the knowledgeable and friendly staff members like Kingsley at the Sydenham Bell Green Branch for their excellent service, others have expressed frustration with issues such as delays in repairs, rude customer service, and delivery problems. It seems that the overall customer experience at Currys Ltd can vary depending on the specific store and staff members encountered. Potential customers should consider these mixed reviews when deciding to engage with Currys Ltd.

After having purhased with Currys for the last 30 years, All my electrical items have been bought through them. I was confident in purchasing a new HP laptop and took out their insurance that covered electrical and mechanical breakdown at £8 per month.

I have had the laptop for 3 years now when suddenly one of the hinges went tight when opening the lid and snapped off. I went to my local Boston branch where they advised me that this wasnt covered under mechanical breakdown and tried to say it was "wear & tear" I found this amazing how they could be so acurate on their diagnosis without even seeing my laptop, so this just highlights that they have no intentions in repairing this item even though it is covered, however they did offer me a new computer that I could purchase at full retail price, or pay to have it repaired! Currys is just hiding under a big well known name, when there simply con merchants, and by not responding to me in writing makes them untouchable. I have since written to Currys head office, where they have simply ignored me. I have been in touch with trading standards, they advised me that they cant help unless I get a response from Currys in writing telling me why they wont honour this claim.

It has been 4 months and Ive heard nothing and for this reason, I have sworn never to use this company again.

A 1 star is way too generous...

1. I made this order online on Friday 19th April 2024. It was accepted to be delivered the following day Saturday 20th April 2024.

2. Later that day I received an email/text suggesting that I might like to change the delivery date to at the earliest Tuesday 23 April 2024.

3. I was not willing to do this as we had arranged for Peterborough City Council to take away our existing appliances on Wednesday 24 April 2024. I was charged £30 for thisWe would have to transfer our food to the new appliance first i.e. on Tuesday evening.

4. I phoned your customer services on Saturday and agreed that the appliance could be delivered on Monday (today).

5. Your agent agreed to refund the £40 Saturday delivery charge. This has not happened yet.

6. The appliance was delivered at 8.15 this morning.

7. To get it into the kitchen your delivery men took the doors of the fridge off.

8. Once it was in they put the doors back on.

9. When we switched it on the Alarm light went on showing that there was a fault on the door.

10. I phoned the delivery man on his mobile. He said they were out of the area now and could not come back to sort it out.

11. I then phoned your customer services again. The Agent initially said that I should phone again after 6 pm but the earliest delivery slot would be on Wednesday. I said this was not satisfactory and she put me through to another agent.

12. This agent said that you could exchange the product tomorrow morning. I was not happy with this, and he offered compensation. I was about to say that I would accept the exchange and we were then cut off – the phone went dead.

13. I cancelled the Peterborough collection of the old appliances and will have to rebook this in two weeks’ time.

14. I then phoned your customer services again and spoke to “Clare” She said she couldn’t help and I should phone again after 6 pm, She also said that you would have to send out an engineer to decide whether the fault lay with the appliance or with the delivery.

15. I will have to do this.

I have been a Curry’s customer for many years and bought many things from you, the most recent before this being a desk top computer. This is very unsatisfactory service and I need it to be sorted out as soon as possible, preferably with a phone call today.

I paid a lot of money for this appliance and expect better service and compensation for the distress and inconvenience you have caused

I look forward to hearing from you as soon as possible.

Yours faithfully

been trying to sort this issue since october 22. we have been told by various customer service reps that this is sorted, but unfortunately it is not. we have sent numerous letters ( even by registered signed for),emails & live chat. we are now not getting any response.

we have been given over time different case numbers thee last being [protected].We purchased a fridge freezer using a Love to shop voucher with in a couple days we cancelled the order, we were refunded £129 in cash & £250 onto a gift card. unfortunately our gift card has been misplaced. currys can see we have not used the gift card. we were told via an email that they have put the amount of £250 back onto a gift card on 1.2.24. we replied straight back saying we do not have a love to shop card, so not sure where they have put this refund.. we last made contact on the 30.3.24 via live chat where we were told we would receive a call from a manager the next day but still nothing.

We purchased a Manhattan set top box (MHT T3 50 OGB) on 7th May 2022 and it failed a few weeks ago - so after 22 month's of use. We called Manhattan and were on the telephone for in excess of 25 minutes. The outcome was that we were told that the hard drive was not functioning correctly and advised us to take it back to the store where we purchased it - your store at Lowestoft - for repair or, more probably, a replacement FOC. We were dealt with by a very personable young man who, in the end started off a complaint for us through your head office (?) and that they would contact us. But they didn't. Two week's later, in exacerbation, we called in at the store again. This time we were dealt with by a young lady assistant. Also a very personably person. She called who ever at your head office who deals with such things and came back after some twenty minutes with the news that we would be allowed a seventy-two pound and fourteen pence credit. This against a purchase price of £169. 00. This works out at your calculated offer of recompence (£72) of an expected product life of thirty eight months. While I would expect a minimum life of ten years.

Formal Complaint

I am writing to you concerning a matter that has caused me significant concern and dissatisfaction. On 24/03/2024, at Currys PC world, Chelmsford Unit A1 Chelmer Village Retail Park Chelmsford, CM2 6XE my minor child, Dawid Mroczek entered into a 3 year contract with your company, without any adult supervision or consent. I am deeply troubled by this occurrence and wish to address the situation promptly.

It has come to my attention that Dawid was able to enter into a 3 year contractual agreement with your company without the necessary oversight or legal authority. As a minor, Dawid lacks the capacity to enter into such agreements without the explicit consent and supervision of a parent or legal guardian. Under section 2(b) Minors Contract Act 1987, any contract entered into under these circumstances is legally invalid and unenforceable.

I am disappointed that your company did not have appropriate measures in place to prevent such occurrences. It is imperative that businesses take responsibility for ensuring that their transactions are conducted in accordance with the law and ethical standards. Allowing unattended minors to engage in 3 year contractual agreements not only exposes your company to legal risks but also raises serious questions about your commitment to ethical business practices.

I bought an Eufy doorbell on line but it was not suitable so I returned it to the Scunthorpe store.

I was told that they could refund me the £120. They did the transaction and I have the receipt.

The item was Eufy BAT Doorbell 2K £120

Ref 1x [protected]

Original receipt no was CUR2446426556

Branch4944

Customer No [protected]

Ordered 9 February 2024.

Returned 3 March 2024

I was told it may take 14 days for the refund to come through.

I have since spoken to your Customer Services on the phone and he said he would refer it to the Finance Dept. I think the reference for this may have been [protected] .

I am still waiting.

Pauline Nottingham

12 Calder Green#Messingham

DN17 3UA

Mobile

[protected]

Order reference - cur2335990307

order date : 09/05/2023

A complaint was made about the above purchase on the Feb 26, 2024

5:27 pm EST

The complaint has been marked as resolved but it has not been resolved.

After the complaint I received a phone call from Currys asking me if the issue has been resolved. I had literally got of the phone with one of the online assistants who assured me that the issue will be resolved.

Since then they have come to my house 3 times making it in total the sixth time they have come to my door with either the wrong product, the wrong personnel for the job or simply lack of tools.

There is always an excuse with the promise of getting it right. As it stands we have not received and update of when they will be coming to fix a problem that is well over six months now.

I wonder what the word 'we apologise for this' really means to Currys.

I purchased the above machine from Currys online on the 16/12/2020.

So I have been using it for just over 3yrs, we are a 2 person family so therefore it has not had excessive use.

However the drum bearings are now very noise and about to fail.

I have had a washing machine technician look at it , someone whom I know to be experienced and trustworthy.

He informs that it can be a very costly repair. So I am thinking it probably best to buy a new machine.

As you can imagine I am not best pleased with the short life of this machine which should be at least 7-12 yrs of use.

I have contacted the manufacturers direct but they are unable to help me and advised that I contact you the retailer to see if you are able to make me any offers by way of compensation/refund/or reduction on the price of the purchase of a new machine, which from my experience would not be a Bosch one.

I trust that you can help me with this matter, I await your reply,

Kind Regards

MR R F C LEGGATT

I tried to purchase something online - I put the voucher codes in (300 pounds worth of vouchers) the order went as far as my bank I verified it then currys system didnt give me an order number - and they took the value of the vouchers. I have a complaint number which they have had for a week and they still have not resolved anything - and I have just been told it takes 24 to 48 hours which is what I was told last week.

So I have missed getting the delivery I have no means of cooking still and I no longer have the voucher value to order again.

#[protected]. Complaint number

06.10.23 Ordered the fridge freezer on line. Cost of £399 plus installation, removal of old machine, packaging and door reversal. Total amount of £554.00.11.10.23 Delivered but doors were not reversed. Showed receipt to men - who took it outside - reversed the doors and dented FF bringing it back in.

Within 2 weeks the freezer was filling up with loads of ice on the outside of the drawers (supposed to be f. free) was so much was scraping off. I called Hoover no help. (I was extremely busy during this time.

26.10.23 Finally went to Currys - with photos. I was there at Customer service desk for at least 2 hours. Eventually they agreed to a replacement.

30.10.23 Delivered new FF adjusted doors etc.

It began making strange noises at different times of day almost immediately, I simply thought it was settling in. It was extremely noisy most of the time, but I had both fridge and freezer full and did not want to lose any of this if I went to Currys.

The noise became so loud that I had to start wearing earplugs in order to sleep.

While it remained noisy it was working and I kept it full. And I was reluctant to have any more hassle with Hoover or Currys.

12.02.24 I noticed the fridge part wasn't at all cool. And bringing out some frozen fruit from the freezer, it had all melted and was soft. I called Hoover and signed up for a Protection Plan at 4.62 a month.

13.02.24 A Hoover engineer came. Pulled out the FF and checked all the electric circuits and said that all that was in working order. When I mentioned the noises it had been making, he said that was probably the "gas part?" that I had been hearing and that to fix that it would need a Specialist Engineer. He added that all electrical goods were under a 1 year warranty and that I should be able to get a refund or replacement.

14.02.24 I went to Currys and queued for over 45 minutes with 6 others ahead

of me before I could speak to a CS person. (They didn't bring in another individual until I requested it after 30 minutes!)

I spoke to Faraz the same man who had arranged replacement of the first faulty FF. I told him what the engineer had told me and he replied that I had to go back to Hoover, that my complaint was with them.

Two Things Are Untrue here.

1. They are the organisation that my Contract was with when I made this purchase.

2. This is the information published underneath the sales data for the FF I purchased - still there on 10.03.24 :Full breakdown support, Full replacement. If we can’t repair your product in 7 calendar days or we need to repair it more than twice, we’ll replace it for free.

All parts, labour and callouts included

Free delivery and recycling if your product needs replacing

Accidental damage

Cosmetic damage

Total dishonesty.

I phoned Hoover again when I got home - they told me that their engineer from 13.02.24 had told them he had left the FF working. Not true!

17.02.24 Hoover engineer telephoned to say that he was the same engineer that had called on Tuesday and he wouldn't be able to do anything different. Told me to call Hoover and request a "Specialist Engineer".

19.02.24 Called Hoover again to request the Specialist Engineer. They had not idea what this was. They put me on hold and looked into this. Came back and said they would have to contact "Appliance Repair and Pacifica"

27.03.24 An organisation called GT - representing Pacifica? called 45 minutes before the engineer was due in the afternoon, to say he had not got the parts. (Hadn't the seen the FF how could he know what parts were needed!) I'd already waited 8 days for this supposed engineer!

The visit was rebooked for March 4, 2024.04.03.24 GT called the engineer could not come that day as he was ill.!

At this point I hung up!

REFERENCE: Currys receipt 015168 - Indisit washing machine

I purchased a Indisit washing machine from Currys. At the point of purchase I paid £179.00.

Loud rumbling noise when spinning, gradually getting louder, sounds like drum bearing failing.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be repaired.

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Cooker now installed Ref 7449122980 after 4 week delay due to electric requirement costing £360 as Electrician had to come through attic and down walls quite an expensive addition to the cooker cost – when choosing cooker we did investigate lpg kit that was needed but were not told (on 3 different visits to the shop) that because there were 3 ovens on the Belling choice what the electrical requirement was. Also told 3 times that lpg kit was included in price but when we went ahead with purchase had to pay Belling an additional £42.We were also the 2nd people on delivery day who were not told about the correct electrics and engineer could not install there either. Now we need to repair holes in upstair bedroom and kitchen then repaint. I was advised by customer administrator dealing with the updated installation that I should apply for compensation. Can you tell me how to proceed with this please

Order reference - cur2335990307

order date : 09/05/2023

we purchased a Kenwood slimline fully integrated dish washer which was delivered and installed by curry's. We bought an insurance package to cover this product.

The machine started cutting off soon after it was installed. It cuts of and after few days the power comes back on.

This problem was ongoing to a point where it blew out or fuse box. We got the fuse box repaired and reported the fault to your team. Your experts were sent over and they declared the machine as a write off. On three occasion the wrong size machine was delivered with a promise to get it right next time.

On the 10th of February a member of your customer service team suggested i go to a curry's shop, they directed me to and that the manager who have been briefed to help me choose a replacement. Not only did the shop manager had no idea, they did not deal with white goods in that shop. The shop manager called your customer service team and gave them the details of a similar dishwasher product code:371295. We lost contact with the customer service personnel and so i had to come home to re-engage with them again. The customer service person suggested that i get a refund and repurchase the product. However they will have to remove the old product for the refund to go through. The removal of the integrated product will leave that section exposed to my two toddlers which is a child safety issue.

He was not prepared to authorise the new product because it was slightly higher than the original product.

This has been a very frustrating experience, having to manually do the dishes and managing my toddlers.

The inconvenience caused by the luck of attention to details by the online service team is unacceptable. I was advised that the issue has been escalated to 2nd level management and that i would get a responds in 5 working days. This decision was taken on the 10 and when i followed up i was informed it was acted on on 13 Feb. I should have gotten a responds by the 20th and still no show.

I have been paying my insurance promptly every month with the hope of securing an assurance that i am guarantied a functioning machine. As a matter of urgency i need the new machine installed asap and i look forward to hearing from you.

thank you

Dear Sirs,

This Lenovo all in one computer was ordered on line on 14th. February 2024. The order was placed on the basis of delivery to my home. I subsequently received a message from the transporters DPD saying that, in accordance with my request, the order would be delivered to Matalan, Harlow. NO SUCH REQUEST WAS MADE BY ME.

Currys then confirmed today, 16th February, that the order was delivered, and available at Matalan Harlow.

I am a senior citizen, and I have had to manhandle the heavy box from Matalan to my home today. I consider that this is very bad service, and I have not even started to use the computer.

I think that some sort of compensation is due to me, in view of the considerable inconvenience that I have suffered.

In addition the email address on Currys website is inoperative

I look forward to your comments as soon as possible.

Regards,

Dennis Grint.

14th Jan I purchased a dishwasher on the 14th Jan 2024 paid additional £30.00 installation fee and this was fitted on the 21st Jan 2024

After the engineer had fitted this he left and none of my other appliances were working within my kitchen.

The dishwasher was not correctly fitted as water was coming out of pipe under sink as safety clip had not been applied. I had no oven, lights washing machine.,

15th Jan. I contacted Curry's on Mon 15th Jan and they gave me a date of 21st Jan for another engineer to visit the property

21st Jan. Engineer came out on 21st and stated they would get another person out to have a look at the situation

24th Jan Engineer came out and stated that washing machine plug had been put into my lights under sink, which he felt had tripped the system. He stated he would raise a fact finding and report this to the appropriate person they would get back to me.

I have contacted Curry's numerous occasions who have promised to get back to me, as yet they have not. I have had to purchase a new oven and get this installed and continue to be without lights in my kitchen, which is a health and safety aspect for myself

Bought an apple ipad via currys website mid november 2023, was advised of extended 30 day returns for christmas. Contacted currys to return goods early january. No email or any kind kind of contact regarding the return.

During the said period we had a serious illness in the family and subsequent bereavement, which you will no doubt understand this return had to take a back seat.

I have made numerous calls to both creation (who were most helpful and made genuine efforts to help) unlike currys staff who were rude, aggresive and belligerent, who kept cutting my call off and putting me back in the queue, going round in circles.

The goods are in pristine condition and unopened, i today spoke to creation again, who have confirmed, they are more than happy to refund the account, but the issue lies with currys.

Once again currys parrot the same old script, without taking into account the mitigating circumstances surroung this return, which is entirely the result of currys ineptitude.

I have spent 2 days and many hours to currys to reslove this, please give this your attentiuon so we can get the matter resolved omce and for all.

I bought a Sony 55 inch TV January 2023 had to take it back May 23 they gave me a new one ,it developed a problem in January .they came took the T V ON 24th January said it would take a week ,they have now said it cannot be repaired and have told me I have to accept a T V that isnt new they were very bombastic telling me I have 2 choices either take the offer or take my broken tv back I have been into the store .I have used Currys for every appliance I have spent thousands of pounds in your store .The stress of all this has affected my health I am 73 years old this has been a very anxious few weeks Eileen Fleming

IPhone 15 256GB was selling £30 cheaper on Amazon UK vs Currys (£849 vs £819). Contacted CURRYS webchat on Sunday afternoon and agent agreed to match Amazon price. I was provided a code for a £30 discount but was explicitly told the code would not work till 07h30 the next day.

The code would NOT however work when I attempted to purchase the phone the next day (in the specified time period).

I contacted CURRYS webchat again and was told the code "was not generated by their system", despite providing a transcript of my webchat which included the code.

By this time Amazon UK price had increased to £849 and was same as CURRYS so agent would not agree a new price match.

On Saturday, 3 February 2024 at 11:13:26 GMT, Della wrote:

any up-date please?

On Sunday, 28 January 2024 at 08:36:24 GMT, Della wrote:

Good afternoon

I am not happy that you are advertizing in store fridge freezers that are not in stock at discounted prices.

I have visted you store in Clacton on Sea 4 time since the end of December to purchase a new fridge freezer, and of 3 that I potentialy chose, I was told they were out of stock, you did not know when they woulkd come back into stock, and I could not pre-order?

This to me seems a scam? if it cannot be ordered, why is it up for sale, and at a `discounted price`?

when, or if my main chosen product comes back into stock, will I be able to purchase at the `special price` that is offered in store now? I think not or you would allow me to pre-order...

I believe that this is a pretext for me and others to then invest in a different model/make at a different price point, as the saying goes, `a sprat to catch a mackeral`.

I will await your reply.

thank you in advance

John

Dear customer services

I recently took my laptop to your St Andrews Quay store in Hull. I have had a service plan with you for the 9 years of the life of my laptop, but somehow my service contract lapsed and so wasn't covered when I took it in for a service 18/1/24. But no problem as I paid £45 to get the service done. The computer had no know faults and was checked by the Hull store staff before being sent to your service centre. I wanted to make sure the hard drive was cleaned of any malicious ware. Previously (had this done twice before in the 9 years of the plan, called a health check) when returned I had to reload all my apps and software etc. It only had the windows 10 loaded. This time the computer was exactly as I sent it in. All apps and software was in place. I had put files on a separate SSD so as not to lose them.

text messages from the service centre said no fault found and was being returned unrepaired and that a letter would be attached with an explanation. I knew there wasn't a fault, your Hull staff knew there wasn't a fault all it needed was a service not a repair. I got the computer back 1/2/24 no letter no service report and in exactly the same state it was before you had it for 12 days.

So what did I pay for? What if anything did your service centre do? can someone please explain.

Regards Ron Pashley

computer model Aspire E1

eclipse ref no 105277

staff member at Hull centre: Benjamin

I bought the Meta quest 2 for my son on the 22-12-23
this was advertised with a free carry case and £50 to spend on games.
I have spent a month trying to find out how to get the £50 to spend on games.
I have phoned, used live chat and gone into store 4 times NO One is able to offer any help,
I was told that when the meta is set up the £50 spend will be visible to use on the app,
I purchased the meta and gave my email
my son has set up the game with his email
I was also told it will have nothing to do with an email address
I tries to phone customer services today and was told by a young lady Mari she could not help she then hung up on me,
this has been a very frustrating journey
Currys advertised something and have not provided it, false advertising
I had already bought the Meta quest 2 from Argos but returned it and bought it again through Currys because of that promotion.
I can only think now to contact Advertising standards authority.