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Currys Customer Service Phone, Email, Contacts

Currys
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1.2 2 Reviews 306 Complaints
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Currys Reviews 308

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12:00 am EDT
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Currys Mixed Experience with Currys Ltd

After reading through various reviews from customers, it's evident that Currys Ltd has received a mix of positive and negative feedback. While some customers have praised the knowledgeable and friendly staff members like Kingsley at the Sydenham Bell Green Branch for their excellent service, others have expressed frustration with issues such as delays in repairs, rude customer service, and delivery problems. It seems that the overall customer experience at Currys Ltd can vary depending on the specific store and staff members encountered. Potential customers should consider these mixed reviews when deciding to engage with Currys Ltd.

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12:36 pm EDT
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Currys Very disappointed,

After having purhased with Currys for the last 30 years, All my electrical items have been bought through them. I was confident in purchasing a new HP laptop and took out their insurance that covered electrical and mechanical breakdown at £8 per month.

I have had the laptop for 3 years now when suddenly one of the hinges went tight when opening the lid and snapped off. I went to my local Boston branch where they advised me that this wasnt covered under mechanical breakdown and tried to say it was "wear & tear" I found this amazing how they could be so acurate on their diagnosis without even seeing my laptop, so this just highlights that they have no intentions in repairing this item even though it is covered, however they did offer me a new computer that I could purchase at full retail price, or pay to have it repaired! Currys is just hiding under a big well known name, when there simply con merchants, and by not responding to me in writing makes them untouchable. I have since written to Currys head office, where they have simply ignored me. I have been in touch with trading standards, they advised me that they cant help unless I get a response from Currys in writing telling me why they wont honour this claim.

It has been 4 months and Ive heard nothing and for this reason, I have sworn never to use this company again.

A 1 star is way too generous...

Recommendation: Dont bother! support small businesses instead

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  1. Pros
    1. Wide product range
    2. Competitive pricing
    3. Expert advice available
    4. Frequent sales & deals
    5. Nationwide store presence
  1. Cons
    1. Limited international presence
    2. Competitive electronics market
    3. Price competition from online retailers
    4. Consumer reliance on product reviews

Currys Complaints 306

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11:52 am EDT
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1. I made this order online on Friday 19th April 2024. It was accepted to be delivered the following day Saturday 20th April 2024. 2. Later that day I received an email/text suggesting that I might like to change the delivery date to at the earliest Tuesday 23 April 2024. 3. I was not willing to do this as we had arranged for Peterborough City Council to...

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11:13 am EDT
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Currys gift card

been trying to sort this issue since october 22. we have been told by various customer service reps that this is sorted, but unfortunately it is not. we have sent numerous letters ( even by registered signed for),emails & live chat. we are now not getting any response.

we have been given over time different case numbers thee last being [protected].We purchased a fridge freezer using a Love to shop voucher with in a couple days we cancelled the order, we were refunded £129 in cash & £250 onto a gift card. unfortunately our gift card has been misplaced. currys can see we have not used the gift card. we were told via an email that they have put the amount of £250 back onto a gift card on 1.2.24. we replied straight back saying we do not have a love to shop card, so not sure where they have put this refund.. we last made contact on the 30.3.24 via live chat where we were told we would receive a call from a manager the next day but still nothing.

Claimed loss: £250

Desired outcome: £250 gift card sent to us.

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12:15 pm EDT
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We purchased a Manhattan set top box (MHT T3 50 OGB) on 7th May 2022 and it failed a few weeks ago - so after 22 month's of use. We called Manhattan and were on the telephone for in excess of 25 minutes. The outcome was that we were told that the hard drive was not functioning correctly and advised us to take it back to the store where we purchased it -...

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Is Currys Legit?

Currys earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Currys to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Currys is known for their high standards and safety. If you're thinking about dealing with Currys, it's wise to check how they handle complaints.

We found clear and detailed contact information for Currys. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Currys.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Currys.co.uk you are considering visiting, which is associated with Currys, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Currys have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Currys website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on currys.co.uk. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Currys has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 306 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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4:49 pm EDT
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Formal Complaint I am writing to you concerning a matter that has caused me significant concern and dissatisfaction. On 24/03/2024, at Currys PC world, Chelmsford Unit A1 Chelmer Village Retail Park Chelmsford, CM2 6XE my minor child, Dawid Mroczek entered into a 3 year contract with your company, without any adult supervision or consent. I am deeply...

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10:27 am EDT

Currys Refund for product

I bought an Eufy doorbell on line but it was not suitable so I returned it to the Scunthorpe store.

I was told that they could refund me the £120. They did the transaction and I have the receipt.

The item was Eufy BAT Doorbell 2K £120

Ref 1x [protected]

Original receipt no was CUR2446426556

Branch4944

Customer No [protected]

Ordered 9 February 2024.

Returned 3 March 2024

I was told it may take 14 days for the refund to come through.

I have since spoken to your Customer Services on the phone and he said he would refer it to the Finance Dept. I think the reference for this may have been [protected] .

I am still waiting.

Pauline Nottingham

12 Calder Green#Messingham

DN17 3UA

Mobile

[protected]

Desired outcome: An immediate refund on my Barclaycard

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12:10 am EDT
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Currys Kenwood

Order reference - cur2335990307

order date : 09/05/2023

A complaint was made about the above purchase on the Feb 26, 2024

5:27 pm EST

The complaint has been marked as resolved but it has not been resolved.

After the complaint I received a phone call from Currys asking me if the issue has been resolved. I had literally got of the phone with one of the online assistants who assured me that the issue will be resolved.

Since then they have come to my house 3 times making it in total the sixth time they have come to my door with either the wrong product, the wrong personnel for the job or simply lack of tools.

There is always an excuse with the promise of getting it right. As it stands we have not received and update of when they will be coming to fix a problem that is well over six months now.

I wonder what the word 'we apologise for this' really means to Currys.

Claimed loss: No

Desired outcome: a functioning dishwasher installed

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2:36 pm EDT
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Currys Bosch washing machine series 4 wan28281gb

I purchased the above machine from Currys online on the 16/12/2020.

So I have been using it for just over 3yrs, we are a 2 person family so therefore it has not had excessive use.

However the drum bearings are now very noise and about to fail.

I have had a washing machine technician look at it , someone whom I know to be experienced and trustworthy.

He informs that it can be a very costly repair. So I am thinking it probably best to buy a new machine.

As you can imagine I am not best pleased with the short life of this machine which should be at least 7-12 yrs of use.

I have contacted the manufacturers direct but they are unable to help me and advised that I contact you the retailer to see if you are able to make me any offers by way of compensation/refund/or reduction on the price of the purchase of a new machine, which from my experience would not be a Bosch one.

I trust that you can help me with this matter, I await your reply,

Kind Regards

MR R F C LEGGATT

Desired outcome: REASONABLE COMPENSATION FOR SHORT LIFE OF MACHINE.EITHER PARTIAL MONETARY REFUND OR VOUCHER TOWARD COST OF A NEW MACHINE PURCHASED FROM CURRYS

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Update by Rodney Leggatt
Mar 26, 2024 2:38 pm EDT

I do hope we can reach an amicable solution

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7:35 am EDT
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Currys Took gift vouchers but did not supply product

I tried to purchase something online - I put the voucher codes in (300 pounds worth of vouchers) the order went as far as my bank I verified it then currys system didnt give me an order number - and they took the value of the vouchers. I have a complaint number which they have had for a week and they still have not resolved anything - and I have just been told it takes 24 to 48 hours which is what I was told last week.

So I have missed getting the delivery I have no means of cooking still and I no longer have the voucher value to order again.

#[protected]. Complaint number

Claimed loss: 300.00 plus emotional, stress and not being able to cook still

Desired outcome: I want the vouchers value given back to me - or the cash equivalent so that I can go somewhere else to purchase what I need

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5:01 pm EDT
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06.10.23 Ordered the fridge freezer on line. Cost of £399 plus installation, removal of old machine, packaging and door reversal. Total amount of £554.00.11.10.23 Delivered but doors were not reversed. Showed receipt to men - who took it outside - reversed the doors and dented FF bringing it back in. Within 2 weeks the freezer was filling up with loads of...

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9:45 am EST
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Currys Washing machine

REFERENCE: Currys receipt 015168 - Indisit washing machine

I purchased a Indisit washing machine from Currys. At the point of purchase I paid £179.00.

Loud rumbling noise when spinning, gradually getting louder, sounds like drum bearing failing.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be repaired.

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Desired outcome: Require free repair

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7:42 am EST
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Currys Belling kensington dual fuel range cooker ref: 7449122980

Cooker now installed Ref 7449122980 after 4 week delay due to electric requirement costing £360 as Electrician had to come through attic and down walls quite an expensive addition to the cooker cost – when choosing cooker we did investigate lpg kit that was needed but were not told (on 3 different visits to the shop) that because there were 3 ovens on the Belling choice what the electrical requirement was. Also told 3 times that lpg kit was included in price but when we went ahead with purchase had to pay Belling an additional £42.We were also the 2nd people on delivery day who were not told about the correct electrics and engineer could not install there either. Now we need to repair holes in upstair bedroom and kitchen then repaint. I was advised by customer administrator dealing with the updated installation that I should apply for compensation. Can you tell me how to proceed with this please

Claimed loss: Cost of electrician and lpg kit £402 (Not asking for paint and repair costs) Very stressful time and 4 week wait without cooker.

Desired outcome: Quickly resolved and this expense refund

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5:27 pm EST
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Order reference - cur2335990307 order date : 09/05/2023 we purchased a Kenwood slimline fully integrated dish washer which was delivered and installed by curry's. We bought an insurance package to cover this product. The machine started cutting off soon after it was installed. It cuts of and after few days the power comes back on. This problem wa...

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9:11 am EST

Currys Delivery of a lenovo computer. Sales receipt no. 940014. Customer number 70011971 order number cur2446582223.

Dear Sirs,

This Lenovo all in one computer was ordered on line on 14th. February 2024. The order was placed on the basis of delivery to my home. I subsequently received a message from the transporters DPD saying that, in accordance with my request, the order would be delivered to Matalan, Harlow. NO SUCH REQUEST WAS MADE BY ME.

Currys then confirmed today, 16th February, that the order was delivered, and available at Matalan Harlow.

I am a senior citizen, and I have had to manhandle the heavy box from Matalan to my home today. I consider that this is very bad service, and I have not even started to use the computer.

I think that some sort of compensation is due to me, in view of the considerable inconvenience that I have suffered.

In addition the email address on Currys website is inoperative

I look forward to your comments as soon as possible.

Regards,

Dennis Grint.

Claimed loss: Not defined.

Desired outcome: Monetary compensation

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5:55 am EST
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14th Jan I purchased a dishwasher on the 14th Jan 2024 paid additional £30.00 installation fee and this was fitted on the 21st Jan 2024 After the engineer had fitted this he left and none of my other appliances were working within my kitchen. The dishwasher was not correctly fitted as water was coming out of pipe under sink as safety clip had not been...

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11:09 am EST
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Bought an apple ipad via currys website mid november 2023, was advised of extended 30 day returns for christmas. Contacted currys to return goods early january. No email or any kind kind of contact regarding the return. During the said period we had a serious illness in the family and subsequent bereavement, which you will no doubt understand this return...

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6:08 am EST
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Currys Dealing with my faulty expensive TV bought from Currys

I bought a Sony 55 inch TV January 2023 had to take it back May 23 they gave me a new one ,it developed a problem in January .they came took the T V ON 24th January said it would take a week ,they have now said it cannot be repaired and have told me I have to accept a T V that isnt new they were very bombastic telling me I have 2 choices either take the offer or take my broken tv back I have been into the store .I have used Currys for every appliance I have spent thousands of pounds in your store .The stress of all this has affected my health I am 73 years old this has been a very anxious few weeks Eileen Fleming

Claimed loss: 900 Pounds

Desired outcome: Either a new TV or a refund

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4:17 pm EST

Currys Currys failure to honour price match

IPhone 15 256GB was selling £30 cheaper on Amazon UK vs Currys (£849 vs £819). Contacted CURRYS webchat on Sunday afternoon and agent agreed to match Amazon price. I was provided a code for a £30 discount but was explicitly told the code would not work till 07h30 the next day.

The code would NOT however work when I attempted to purchase the phone the next day (in the specified time period).

I contacted CURRYS webchat again and was told the code "was not generated by their system", despite providing a transcript of my webchat which included the code.

By this time Amazon UK price had increased to £849 and was same as CURRYS so agent would not agree a new price match.

Claimed loss: Lost £30 discount code - not honoured by Currys. Lost Amazon purchase window when IPhone code have been had for £30 less than Currys.

Desired outcome: Currys must honour the original discount code provided

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3:43 am EST
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On Saturday, 3 February 2024 at 11:13:26 GMT, Della wrote: any up-date please? On Sunday, 28 January 2024 at 08:36:24 GMT, Della wrote: Good afternoon I am not happy that you are advertizing in store fridge freezers that are not in stock at discounted prices. I have visted you store in Clacton on Sea 4 time since the end of December to purchase a new...

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5:14 am EST
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Dear customer services I recently took my laptop to your St Andrews Quay store in Hull. I have had a service plan with you for the 9 years of the life of my laptop, but somehow my service contract lapsed and so wasn't covered when I took it in for a service 18/1/24. But no problem as I paid £45 to get the service done. The computer had no know faults and...

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10:21 am EST
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Currys Meta quest 2

I bought the Meta quest 2 for my son on the 22-12-23
this was advertised with a free carry case and £50 to spend on games.
I have spent a month trying to find out how to get the £50 to spend on games.
I have phoned, used live chat and gone into store 4 times NO One is able to offer any help,
I was told that when the meta is set up the £50 spend will be visible to use on the app,
I purchased the meta and gave my email
my son has set up the game with his email
I was also told it will have nothing to do with an email address
I tries to phone customer services today and was told by a young lady Mari she could not help she then hung up on me,
this has been a very frustrating journey
Currys advertised something and have not provided it, false advertising
I had already bought the Meta quest 2 from Argos but returned it and bought it again through Currys because of that promotion.
I can only think now to contact Advertising standards authority.

Claimed loss: £50

Desired outcome: £50 to spend on Meta quest games

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About Currys

Screenshot Currys
Currys is a UK-based retailer offering a wide range of consumer electronics and appliances. They sell computers, TVs, kitchen gadgets, and more. Services include product installation, repairs, and expert advice. They operate both online and through physical stores.
How to file a complaint about Currys?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Currys in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Currys. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Currys on ComplaintsBoard.com.

Overview of Currys complaint handling

Currys reviews first appeared on Complaints Board on Oct 12, 2006. The latest review Mixed Experience with Currys Ltd was posted on May 16, 2024. The latest complaint Non collection of old appliance was resolved on Mar 19, 2013. Currys has an average consumer rating of 1 stars from 308 reviews. Currys has resolved 15 complaints.
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  1. Currys Contacts

  2. Currys phone numbers
    +44 344 561 1234
    +44 344 561 1234
    Click up if you have successfully reached Currys by calling +44 344 561 1234 phone number 127 127 users reported that they have successfully reached Currys by calling +44 344 561 1234 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 1234 phone number 288 288 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 1234 phone number
    Customer Service
    +44 344 561 0000
    +44 344 561 0000
    Click up if you have successfully reached Currys by calling +44 344 561 0000 phone number 24 24 users reported that they have successfully reached Currys by calling +44 344 561 0000 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 0000 phone number 42 42 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 0000 phone number
    Sales
  3. Currys emails
  4. Currys address
    1 Portal Way, London, W36RS, United Kingdom
  5. Currys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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