I hope you are well,
I am very upset with Currys at the moment and please don't use COVID as an excuse, this is far from the level of service that anyone would ask for.
I have honestly spent more than 10 hours dealing with this query and I have been patient with all staff members, but this is honestly not acceptable anymore.
Staff have said they would schedule call backs with the managers etc but I have received nothing it is now the 27th of January…
My first problem, I have 100+ orders with currys and I am unable to access my order screen, how is that I have no orders? It makes no sense (see screenshot below).
Secondly - I purchased 2x fridge freezers from you with the ref: CUR [protected], Currys did NOT deliver this product due to the van being too big to fit down the road. I had told them this before and they re-scheduled the delivery but again no fridge freezers were delivered. On the system they had said they delivered it when they didn't, its actually ridiculous, its basically stealing our products. I was charged £599.98 and was supposed to ask Currys why my product didn't arrive, no communication no help.
I then called and discussed with a staff member called Anne who was literally the only helpful person in the team. She advised to re-order the fridge freezers, but the price had gone up to £799.98, she had promised she would return the difference between £799.98 and £599.98 because it is not our fault that the delivery was not made. She said she made notes on the system and she had spoken to the manager and agreed we would get the refund. We purchased this amount of £799.98 on the 21 December 2020, I can only see this from our bank statement I would give you the order number however - (Again I cannot see my orders see my first issue above!!!).
We then made the order and we received a £599.98 Credit from currys but they should be giving us the £799.98 back NOT the £599.98 back.
I have tried MULTIPLE times to get this sorted, but no one wants to help or it cannot be sorted so I have to now lodge a complaint.
I have so many care agreements with you Currys and I expect a LITTLE bit of customer service, no one wants to take responsibility and I as the customer am losing out, wasting my time and the stress/frustration it has caused, I can't explain it to you, I've had mental breakdowns over this.
Please call me as soon as possible [protected]