Currys
reviews and complaints

After having purhased with Currys for the last 30 years, All my electrical items have been bought through them. I was confident in purchasing a new HP laptop and took out their insurance that covered electrical and mechanical breakdown at £8 per month.

I have had the laptop for 3 years now when suddenly one of the hinges went tight when opening the lid and snapped off. I went to my local Boston branch where they advised me that this wasnt covered under mechanical breakdown and tried to say it was "wear & tear" I found this amazing how they could be so acurate on their diagnosis without even seeing my laptop, so this just highlights that they have no intentions in repairing this item even though it is covered, however they did offer me a new computer that I could purchase at full retail price, or pay to have it repaired! Currys is just hiding under a big well known name, when there simply con merchants, and by not responding to me in writing makes them untouchable. I have since written to Currys head office, where they have simply ignored me. I have been in touch with trading standards, they advised me that they cant help unless I get a response from Currys in writing telling me why they wont honour this claim.

It has been 4 months and Ive heard nothing and for this reason, I have sworn never to use this company again.

A 1 star is way too generous...

been trying to sort this issue since october 22. we have been told by various customer service reps that this is sorted, but unfortunately it is not. we have sent numerous letters ( even by registered signed for),emails & live chat. we are now not getting any response.

we have been given over time different case numbers thee last being [protected].We purchased a fridge freezer using a Love to shop voucher with in a couple days we cancelled the order, we were refunded £129 in cash & £250 onto a gift card. unfortunately our gift card has been misplaced. currys can see we have not used the gift card. we were told via an email that they have put the amount of £250 back onto a gift card on 1.2.24. we replied straight back saying we do not have a love to shop card, so not sure where they have put this refund.. we last made contact on the 30.3.24 via live chat where we were told we would receive a call from a manager the next day but still nothing.

I bought an Eufy doorbell on line but it was not suitable so I returned it to the Scunthorpe store.

I was told that they could refund me the £120. They did the transaction and I have the receipt.

The item was Eufy BAT Doorbell 2K £120

Ref 1x [protected]

Original receipt no was CUR2446426556

Branch4944

Customer No [protected]

Ordered 9 February 2024.

Returned 3 March 2024

I was told it may take 14 days for the refund to come through.

I have since spoken to your Customer Services on the phone and he said he would refer it to the Finance Dept. I think the reference for this may have been [protected] .

I am still waiting.

Pauline Nottingham

12 Calder Green#Messingham

DN17 3UA

Mobile

[protected]

Order reference - cur2335990307

order date : 09/05/2023

A complaint was made about the above purchase on the Feb 26, 2024

5:27 pm EST

The complaint has been marked as resolved but it has not been resolved.

After the complaint I received a phone call from Currys asking me if the issue has been resolved. I had literally got of the phone with one of the online assistants who assured me that the issue will be resolved.

Since then they have come to my house 3 times making it in total the sixth time they have come to my door with either the wrong product, the wrong personnel for the job or simply lack of tools.

There is always an excuse with the promise of getting it right. As it stands we have not received and update of when they will be coming to fix a problem that is well over six months now.

I wonder what the word 'we apologise for this' really means to Currys.

I purchased the above machine from Currys online on the 16/12/2020.

So I have been using it for just over 3yrs, we are a 2 person family so therefore it has not had excessive use.

However the drum bearings are now very noise and about to fail.

I have had a washing machine technician look at it , someone whom I know to be experienced and trustworthy.

He informs that it can be a very costly repair. So I am thinking it probably best to buy a new machine.

As you can imagine I am not best pleased with the short life of this machine which should be at least 7-12 yrs of use.

I have contacted the manufacturers direct but they are unable to help me and advised that I contact you the retailer to see if you are able to make me any offers by way of compensation/refund/or reduction on the price of the purchase of a new machine, which from my experience would not be a Bosch one.

I trust that you can help me with this matter, I await your reply,

Kind Regards

MR R F C LEGGATT

I tried to purchase something online - I put the voucher codes in (300 pounds worth of vouchers) the order went as far as my bank I verified it then currys system didnt give me an order number - and they took the value of the vouchers. I have a complaint number which they have had for a week and they still have not resolved anything - and I have just been told it takes 24 to 48 hours which is what I was told last week.

So I have missed getting the delivery I have no means of cooking still and I no longer have the voucher value to order again.

#[protected]. Complaint number

REFERENCE: Currys receipt 015168 - Indisit washing machine

I purchased a Indisit washing machine from Currys. At the point of purchase I paid £179.00.

Loud rumbling noise when spinning, gradually getting louder, sounds like drum bearing failing.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract and I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be repaired.

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Cooker now installed Ref 7449122980 after 4 week delay due to electric requirement costing £360 as Electrician had to come through attic and down walls quite an expensive addition to the cooker cost – when choosing cooker we did investigate lpg kit that was needed but were not told (on 3 different visits to the shop) that because there were 3 ovens on the Belling choice what the electrical requirement was. Also told 3 times that lpg kit was included in price but when we went ahead with purchase had to pay Belling an additional £42.We were also the 2nd people on delivery day who were not told about the correct electrics and engineer could not install there either. Now we need to repair holes in upstair bedroom and kitchen then repaint. I was advised by customer administrator dealing with the updated installation that I should apply for compensation. Can you tell me how to proceed with this please

Dear Sirs,

This Lenovo all in one computer was ordered on line on 14th. February 2024. The order was placed on the basis of delivery to my home. I subsequently received a message from the transporters DPD saying that, in accordance with my request, the order would be delivered to Matalan, Harlow. NO SUCH REQUEST WAS MADE BY ME.

Currys then confirmed today, 16th February, that the order was delivered, and available at Matalan Harlow.

I am a senior citizen, and I have had to manhandle the heavy box from Matalan to my home today. I consider that this is very bad service, and I have not even started to use the computer.

I think that some sort of compensation is due to me, in view of the considerable inconvenience that I have suffered.

In addition the email address on Currys website is inoperative

I look forward to your comments as soon as possible.

Regards,

Dennis Grint.

I bought a Sony 55 inch TV January 2023 had to take it back May 23 they gave me a new one ,it developed a problem in January .they came took the T V ON 24th January said it would take a week ,they have now said it cannot be repaired and have told me I have to accept a T V that isnt new they were very bombastic telling me I have 2 choices either take the offer or take my broken tv back I have been into the store .I have used Currys for every appliance I have spent thousands of pounds in your store .The stress of all this has affected my health I am 73 years old this has been a very anxious few weeks Eileen Fleming

IPhone 15 256GB was selling £30 cheaper on Amazon UK vs Currys (£849 vs £819). Contacted CURRYS webchat on Sunday afternoon and agent agreed to match Amazon price. I was provided a code for a £30 discount but was explicitly told the code would not work till 07h30 the next day.

The code would NOT however work when I attempted to purchase the phone the next day (in the specified time period).

I contacted CURRYS webchat again and was told the code "was not generated by their system", despite providing a transcript of my webchat which included the code.

By this time Amazon UK price had increased to £849 and was same as CURRYS so agent would not agree a new price match.

I bought the Meta quest 2 for my son on the 22-12-23
this was advertised with a free carry case and £50 to spend on games.
I have spent a month trying to find out how to get the £50 to spend on games.
I have phoned, used live chat and gone into store 4 times NO One is able to offer any help,
I was told that when the meta is set up the £50 spend will be visible to use on the app,
I purchased the meta and gave my email
my son has set up the game with his email
I was also told it will have nothing to do with an email address
I tries to phone customer services today and was told by a young lady Mari she could not help she then hung up on me,
this has been a very frustrating journey
Currys advertised something and have not provided it, false advertising
I had already bought the Meta quest 2 from Argos but returned it and bought it again through Currys because of that promotion.
I can only think now to contact Advertising standards authority.