BatteriesPlus
reviews and complaints

As a potential customer looking for battery solutions, I've come across mixed reviews about Batteries Plus Bulbs. While some customers have praised the excellent service provided by specific staff members like Carl who went above and beyond to help with battery issues, others have expressed dissatisfaction with warranty claims and product quality. It seems that there have been instances where customers faced challenges with warranty replacements and product performance, leading to frustration and disappointment. Before making a decision, it might be beneficial to consider both positive and negative feedback to ensure a well-informed choice.

Great selection and service! Excellent for hard to find items and batteries. They go the extra mile in customer service

Fantastic selection of quality home needs. Was very pleased with my selection. Ordered again today and will be back again and again

I guess muncy waited on me. He was efficient, polite, asked if i needed anything else, like different kinds of batteries, bulbs. It was a pleasure going in there and get greeted so nice. So man y stores do nothing. He is an asset to your company.

Have used this store for many items and repairs over he years. Always, helpful, friendly and professional. Good with replacing watch batteries. Today was special due to the excellent and efficient job of replacing an auto battery by Aaron. I'll continue to use these people for my needs and suggest you consider them as well

Purchased a new battery for my cell phone among other batteries (key fob, garage door & pet collar for remote door) from a new BP in Los Lunas New Mexico. The customer service was fantastic and it's so nice to have a cell phone that holds a charge all day long and I don't have to charge it every 2 hours. So glad to have a store in the area. I will certainly be back.

When my cell phone died I took it in to the store belonging to my carrier. They said I needed a new battery and sent me right next door to this store, which I had never heard of before. They opened it, matched the battery, and plugged it in and gave me a quick charge before I left the store. They also gave me paperwork for a Lifetime Guarantee on the new battery I purchased from them. Couldn't be better.

I just picked up an online order placed on Friday. The young man helping me was so friendly and helpful. Monday morning 8am and he has a smile and helpful attitude, so refreshing! There was a discrepancy on the ticket and he problem solved immediately, I never felt like it was my problem. I also appreciate their sign 'masks or no masks welcome. Lets be kind to everyone!" Thank you Batteries Plus in College Station, TX for serving your community well!

I was so scared to fix my phone because my iPhone was so expensive! And then I was like How much is this gonna cost? I got the estimate and my sis encouraged me to make the move. I did and here I am my phone looks like new. The cashier was very easy to talk to and the service was more than I expected. I'm really happy and even though I hope I never drop my phone again I know where I can go to fix it. :)) thank you so much!
PS: The screen from the hcqs is perfect.

Stay away from Batteries Pus Bulbs

If you need to replace a battery on your iPhone or iPad do not and i repeat do not
Go to Batteries Plus. The batteries they sell are defective. I bought a brand new battery and they installed when I went to pick it up I noticed the LCD screen was not flush with the bezel. They had tried to remedy it for over a week when I decided to just picked it up because the owner said if any problems bring it back.
After 4 months of use I purchased a brand new iPad mini and had put away the old iPad. Three months later I decided to use my old iPad and went to the drawer where it had been kept and to my astonishment found that the battery had exploded and pushed out and cracked the LCD screen and motherboard.
When I approached Batteries Plus their stance was its past the 6 months warranty and that the battery exploded due to high heat or prolonged connection with charger.
My iPad was properly stored away in a drawer and not connected for 3 months til I decided to go look for it. I am aware that the iPad is old, I've had it for at least 10 years but for them to treat me like I don't know how to take care of it and NOT offer an amicable resolution is unacceptable.
?-

Mant?ngase alejado de las bombillas Pus de las bater?as Si necesita reemplazar una bater?a en su iPhone o iPad, no lo haga y repito que no Vaya a Batteries Plus. Las bater?as que venden est?n defectuosas. Compr? una bater?a nueva y la instalaron cuando fui a recogerla y not? que la pantalla LCD no estaba alineada con el bisel. Hab?an intentado remediarlo durante m?s de una semana cuando decid? simplemente recogerlo porque el propietario dijo que si hab?a alg?n problema, lo devolv?. Despu?s de 4 meses de uso, compr? un iPad mini nuevo y guard? el iPad viejo. Tres meses despu?s decid? usar mi viejo iPad y fui al caj?n donde lo hab?a guardado y para mi asombro descubr? que la bater?a hab?a explotado y empujado hacia afuera y agrietado la pantalla LCD y la placa base. Cuando me acerqu? a Batteries Plus, su postura era que ya hab?an pasado los 6 meses de garant?a y que la bater?a explot? debido a altas temperaturas o una conexi?n prolongada con el cargador. Mi iPad se guard? correctamente en un caj?n y no lo conect? durante 3 meses hasta que decid? ir a buscarlo. Soy consciente de que el iPad es antiguo, lo tengo desde hace al menos 10 a?os pero que me traten como si no supiera c?mo cuidarlo y NO ofrecer una soluci?n amistosa es inaceptable.

Batteries Plus Decatur Al.

On 3/2/2023 my battery was dead. I took it back to Batteries Plus because it was under warranty. They told me that it would be 3/13/2023 before that exact battery would be back in. And my battery was bad and would not charge. I explained that my car would be down till I received the battery. The manger Bri told me she had 12 coming in on 3/6/23 that were spoken for and if one of them didn't come get the battery she would let me have it. Their phones have been down all during this which is hard to believe. You just get their hours when you call. I did not get a phone call so on Thursday 3/9/2023 I went to check. The manger was not in so I asked the sales girl and told her what the manger had said. She look at me like I was crazy and said they had not received 12 batteries on Monday.
I waited till Monday 3/13/2023 and waited till around 4:00 because I can't call them their phone are still just telling their hours.
When I go in the manger is not there. I told the salesgirl my battery should be there. She asked my name and said she was not showing anything. I give her my phone number and told her that is how the manger had look up the battery the first time. She looked and went to the their back room for 4 or 5 min.

I was to busy to get there on the 14th.
I went back the 15th. This time because I believe I was being lie to I recorded the conversation. I was met with my old battery and told that the batteries were on back order and didn't know when they would get any so l had to take my battery back. I asked if she would swap it for a lesser battery because I had brought their best battery. She said no only the exact battery.
Then she tells me that Florence had them on their shelf. This is after keeping my battery for this long. I said can't you have it shipped here and she said to leave.
I went to Florence l they did not have any. But the manger said she would help but had to try charging the battery first because it wouldn't check if it was bad without a charge. I left it overnight. What do you know it charged and was fine.
Decatur's Battery Plus had my battery for 12 days without trying to charge it. And I had to drive back and forth 4 times or 120 miles and 4 hours to their store. Then drive 60 miles one way to the Florence store or 240 miles and 5 hours. The manger in Florence told me I should not have had to drive to them or waited so long. She gave me their corporate phone number and said to call I will Monday.
That is 12 days without the car and 320 miles 9 hours of driving to charge a warranty battery.
Thanks
Jim Witt

Agent first stated that the battery was not replaceable. Then he took it to the back room and emerged with one of the trackers open. He then took the other two and proceeded to open them with his pocket knife. He replaced the battery in all three Apple Trackers and tried to close the door to them. He was very careless in the process and didn’t mention that he might have broken the tracker.

After returning home, I analyzed the cases and found that the case was open partially. An inspection showed that he broke the case in a way that it won’t close.

Wish me luck, as I’m going to report back to the store and see what happens.

I made mistake trusting batteries plus to put a new screen on my I phone first after it was done and I was paying I was told that Apple would send me notices on the phone telling me the phone rejects the screen shouldn’t I’ve been told before the service was performed ? Next I complained if a yellow streak on the screen under neath It looked like a glue smear They said no warranty then a few months later the screen cracked where the dried yellow stain was I was told not covered so I’m out big fee and I have another cracked phone unreal

On April 2nd of this year, I left a I-Pad with them to replace the battery. Today is October 4th and still have not received my I-Pad back. After numerous phone calls, My wife has made several trips to store and a number of excuses, they seem to have lost it. Was told owner would call us and have not heard from him. Just wanted to make you aware of this problem and if any remedy you may have.

Purchased a new 26r 2 year battery exactly 1 year ago. Went to start mower yesterday and it would not even spark. Took it back to Waynesboro,VA. Where I purchased it and today they say they won't honor any warranty. Took battery to local Interstate battery dealer and exchanged it and they said it was probably a dead cell. I will never go to a Batteries Plus store ever again. This company is not at all trustworthy to do the right thing and has no respect for its customers!Employees of store #568 Waynesboro, VA. Are totally incompetent.

I tried to understand a warranty on a battery and how to go about if I was due one as my battery went flat. It should have a warranty until 2/23/25. As the battery did sit fully installed and garaged for 6 weeks the rep told me this was neglect and I had no warranty. When I asked how long can a battery sit and remain in warranty he told me and I quote "get the [censored] out of here old man". I am a senior citizen. I asked if he had said that and he repeated the same and spit on me. He told me this numerous times. I left feeling threatened as the rep also recorded my license. If I don't hear from Batteries Plus in the next day I will need to call the police and report the assault. The Store id number is 208 and is located in Medford Oregon. The reps. name is Jorden. The date was July 16, 2023 at approximately 3:00pm. He was also incredibly rude and threating when I dropped the battery of at 9:00 AM for testing. I will try and get a hold of the store manager as I have never been in a situation like this.

April 26, 2023

In Puerto Rico the government gives us 3 days of no tax on hurricane prep items, ex; power plants , batteries, flashlights etc. I went to by this battery and the manager said the APC UPS is a 'protector' and not a 'converter ' of electricity. I explained to him that the job of a backup unit is the convert battery power to 110v power when then lights go out. Like, in a hurricane. He condescendingly stuck to his definition and I did not buy the battery. But his attitude was very poor. The last time i will buy there. Overpriced anyway.

Batteries +

Valle Real Shopping Center

Ponce, Puerto Rico

On 05/02/2023 I went to the local batteries plus in Casper WY at 5:30 pm. Hours on door as well as the website states M-F 8 am to 7 pm. But the store was closed and locked with nothing visible in the window explaining why it was not open. All neighboring stores in the center were open but NOT Batteries Plus. Not a good experience for my very 1st visit to your establishment

I will never go back to the store in Owatonna. I was not treated with the respect that a woman should receive. Three times he kept asking me the model for my car. He was very condescending in the way he talked overall and now I found out that I could have received the key fob cheaper elsewhere which I thought the quote was awfully high. So when I get the next one done I will not go this store. He also complained about how small my car was and the whole experience was not ideal for me. $193.00 later and the guy could never make eye contact so I knew he was lying to me about certain things we discussed. BAD BUSINESS!

I bought a new Duracell car battery 2/2/2022. Warranty is until 2/2/2025. Car is driven almost every day to work as a physician. Battery went dead 2/5/2023. I got a triple A jump start and went back to Batteries Plus where battery was purchased. I was told that battery is good, alternator is good, starter is good. They said that I needed to drive the car more! I drive it every day to work for 25 minutes on interstate 78. I ask for battery to be replaced. They declined. This is not good service after spending almost $200.00 dollars on the battery. I good battery should start the car. I called batteries plus customer service and was promised a response in 24 to 48 hours, however is has been 5 days since then with no response.
P48648475

The store I am filing complaints about is Decautur Alabama.

After today, I will no lo get use your company and will pass on to my friends and relatives and friends

The first issue I had was when in and purchased a battery for my Galaxy S10E, I purchased a battery and was told I would need to leave the phone for a couple of hours at the time of drop off it was 1:47 PM, I was told it would cost me $,125 which I promptly paid and when I returned at 3:15 there was a note on the door saying that they would return at 5:45 when I returned no one was in the store, so I drove to a store to buy a soda when I returned 20 mins later the tech had returned and when I showed a receipt explaining why I was here, he told me he wasn't finished yet and it would be another 45 mins. I waited for my my phone and eventually had it returned when I got home and charged it it was worse than before and now rebooted intermittently, when I looked the battery had been replaced but what looked to be a older battery, when I returned to the store and explained what was going on the tech told me he had put a new battery in and that I swapped it and was trying to scam the store, refusing to get in to a argument with the tech I left, that happened six months ago, today needing a battery for my Nukon Rebel I once again returned to the store hoping there would be some change, when I go in and ask about the battery I was told they were on back order and I could drive a hour and 45 mins to another store that had it, I asked if it could be shipped from there to here, I was informed no it could not.

At this time I walked out and filed this

You guys need to straighten this store out, I know I cant be the only one with these kind of issues here, I refuse to go back or use another one of your stores, I have never had to file a complaint like this ever and I hope you take it serious.

Yours truly Jody

This started in September 2022. I brought in my key that opens the door, truck, etc and said I wanted to buy 2 keys like this.
I ordered, they called and came back in only to find out that they keys they had ordered were for another model car. I paid for the machine keying at this time, but did not receive any keys.

They ordered another set of keys and I did not receive a call from them to say they were in. I later found out they had tried. I went into the office and found that they keys they had ordered were keys only and not the type that opened the door, truck, etc. I found this out after keys were cut because I had not been shown they keys. I explained not what I wanted and they had to call they manager to get approved. There was a difference in cost and I paid half and waited.

Did not receive any calls but went into office and found out they keys were there. We are now in December and been playing with this way to long. I paid the remaining balance (I have now paid for the use of the machine to program the key twice) and gave women the key and she went back to cut and (I believe had trouble cutting). She came back out and told me their machine to set the keys with the car was down and that they were not going to be able to help me this day.

Go back into the office on Friday, January 13, 2023 and there are no keys and told by the clerk (the original one who ordered the wrong keys) that there were no keys there and that they showed the transaction was closed. I stated to her that I had not received keys and would she please contact her manager. She got the manager on the phone and they said they would reorder the keys. I asked for a refund because 4 months is way to long to do this. She called the manager back and manager said no to refund. While she was on the phone with the manager, I stated then order the damn keys. The women got on the phone and proceded to yell at me because I had cursed her and refused to let me talk and told me she wouldn't have anything else to do with me. I did say damn, I did not curse anyone. I then left and called the [protected] line and spoke with customer service (who was very nice and professional) who took my information and told me the store manager would call me back. It is now Tuesday, January 17 and no call. I just want my money back.

I went and had a new battery installed. they hooked up something under my dash. When I got in my car to leave half of my lights were out on my dash. I unplugged my battery to see if it would reset. Now my radio and heat/ac controls only light up on one side. I called them and they said there was nothing they could do. I called again and no response.

On 28 Dec 22, @1pm, my wife and I arrived at Battery+ (store #172). I had an appt to have my battery changed. The clerk took my phone and connected it to a cable beside his register. He did a couple of things on the computer and had me sign to allow them to conduct the replacement. He then said it would take about 30 minutes and we could wait or go do whatever we wanted to do. My wife responded we will be back. We returned about 45 minutes later. Another clerk was checking us out, when I notice, what looked like a crack on my screen. I picked it up to examine it closer and it turned out to be a crack from the upper right corner across the screen to approximately 1/3 of the way down the opposite side. I brought this to the clerk's attention. He brought it to the clerk's attention who stand at the second register. He replied it was like that when we arrived. I replied no it was not. After several back and forward, the second clerk looked in the computer and said there is no mention of any damage to the phone when it was accepted. I asked if there was damage and why was it not notated and made me aware of it and attempt an up sale of a screen. The clerk who accepted the phone continued to be argumentative and walked back to their repair station. I informed them that we had just replaced the screen on the same phone earlier in the year. The clerk looked it up and confirmed it. I continue to wait at the desk thinking they were going to try to make things right. The clerk, who accepted the phone continue to say the phone was not damaged when he accepted it and then corrected himself when realize what he was saying. He then shouted from the service desk that they would take the battery out of my phone and we could then get out of their store. I replied you will not take anything that I have paid for. My wife then said ley go we are not getting anywhere. I then ask the other clerk to speak with the manager and he looked like he was a little afraid. I then showed him the card I had obtained earlier from the desk. He then pointed out the phone number and email on the card, telling us this was the only way to reach him. I then asked the clerk who accepted the phone for his name and he would not tell us, I then turned to the second who I heard the other clerk call Mark. He then gave us the name Brandon and informed us that he was the assistant manager. We went to the car and called the number and it was the number to the store, in which Brandon answers the phone. We hung up and called another store (#170). They were polite and had outstanding customer service. Once hearing what happen they invited us to come to their store and they would repair the phone at no cost to us. Once we arrived they saw the phone and agreed the crack was a fresh one and if it was like that when arriving he should have bought it to my attention. After repairing the phone they said one reason the phone cracked there was a screw installed that was too long in addition there was one missing. We were very disappointed and angry with the treatment we received from Brandon and Mark.

We were over the moon with the treatment and high level of customer service received from store #170 and want Jack Petrie, and his team Antonio and Hailey to receive the highest praises they deserve. I am willing to drive the additional distance (15 minutes) to go to them.

I purchased a replacement battery for our vacuum cleaner on November 16th. I reached out to the company on December 16th because I had not yet received a shipping confirmation. I was told (in writing) that “the order is scheduled to ship in 2-3 business days.” I was also told that the delay was caused by a shortage of raw materials. But since it was scheduled to ship in 2-3 days, I was not worried.

I reached back out to the same person (via email) on December 11th asking if it had shipped yet. She replied advising that “the order is scheduled to ship next week Thursday/Friday.” This put it around December 20th.

I waited again and on December 31st I sent another email because I still had not received shipping notification. This time, the rep (a different person) cancelled the order without my permission. I never gave the go ahead to cancel the order. They gave me a full refund. He also said they are an honest company and that the delay was caused by a shortage of raw materials.

Bottom line – it appears I was lied to. I was told it would ship in 2-3 days and it was not. I was told it would ship by next week and it was not. My order was then cancelled without me asking for it to be cancelled. I could have used this money to buy a different Christmas gift.