Factory Direct / Rlogistics Logo

Factory Direct / Rlogistics

Having problems with Factory Direct / Rlogistics?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1866 907 7788 (Customer Service)
+1 289 372 3017 (Ajax, Ontario)
+1 705 797 0361 (Barrie, Ontario)
+1 905 796 7788 (Brampton, Ontario)
+1 226 250 3034 (Brantford, Ontario)
+1 519 629 0282 (Cambridge, Ontario)
+1 905 574 6655 (Hamilton, Ontario)
+1 519 772 3284 (Kitchener, Ontario)
+1 519 963 1046 (London, Ontario)
+1 905 361 0788 (Mississauga, Ontario)
+1 905 363 0286 (Mississauga North, Ontario)
+1 613 688 0616 (Nepean, Ontario)
+1 905 853 9804 (Newmarket, Ontario)
+1 905 358 1708 (Niagara Falls, Ontario)
+1 647 258 0440 (North York, Ontario)
+1 905 443 0209 (Oshawa, Ontario)
+1 613 688 0126 (Ottawa, Ontario)
+1 416 644 5326 (Rexdale, Ontario)
+1 416 759 7788 (Scarborough, Ontario)
+1 289 371 1020 (Vaughan, Ontario)
+1 519 946 0283 (Windsor, Ontario)
+1 204 691 1830 (Winnipeg, Manitoba)
+1 905 660 5030 (Woodbridge, Ontario)
501 Applewood Crescent
Concord, Ontario
Canada - L4K4J3
314 Harwood Ave., S, Ajax, Ontario, Canada, L1S 2J1
400 Bayfield Street, Barrie, Ontario, Canada, L4M 5A1
2 Kennedy Road South, Brampton, Ontario, Canada, L6W 3E1
603 Colborne St, Brantford, Ontario, Canada, N3S 7S8
425 Hespeler Rd, Cambridge, Ontario, Canada, N1R6J2
1059 Upper James St, Hamilton, Ontario, Canada, L9C 3A6
1138 Victoria St N, Kitchener, Ontario, Canada, N2B 3C9
765 Exeter Road, London, Ontario, Canada, N6E 1L3
1310 Dundas St E, Mississauga, Ontario, Canada, L4Y 2C5
Mississauga North
6455 Erin Mills Pkwy, Mississauga, Ontario, Canada, L5N 3P3
1651 Merivale Rd, Nepean, Ontario, Canada, K2G 3K2
130 Davis Drive, Newmarket, Ontario, Canada, L3Y 2N1
Niagara Falls
7190 Morrison Street, Niagara Falls, Ontario, Canada, L2E 7K5
North York
39 Orfus Road, North York, Ontario, Canada, M6A 1L7
200 John Street W, Oshawa, Ontario, Canada, L1J 2B4
1235 Donald Street, Ottawa, Ontario, Canada, K1J 8W3
35 Woodbine Downs Blvd, Etobicoke, Ontario, Canada, M9W 6N5
1420 Kennedy Road, Scarborough, Ontario, Canada, M1P 2L7
5694 Hwy 7, Vaughan, Ontario, Canada, L4L 1T8
1500 Huron Church Road, Windsor, Ontario, Canada, N9C 3Z3
1016 St James St, Winnipeg, Manitoba, Canada, R3H 0K5
501 Applewood Cres, Woodbridge, Ontario, Canada, L4K 4J3

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Factory Direct / Rlogistics.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Factory Direct / Rlogisticsrefund not received as per policy

Im writing to inform you about a recent event at your Dundas store.
I bought an apple I pad 2 and asked the Manager who also invoiced it for me that, would I be able to return and get my money back if this product has defects? she as I remember her name, Alexandria replied "Yes, of course".
When I took the ipad to home and tried to turn it on, it started glitching. I came back and reported the problem and asked for a refund as the other ipads they had were with more scratches and dents.
The staff at duty refused to refund and in spite gave me an option to have store credit. I requested them to call their manager and refund as per policy. Surprisingly, the manger also refused them for a refund although its quiet clearly written in the return policy to refund within 10 days of purchase if product is defected.
The staff also struggled a lot with the product themselves (can be asked) and also realized that the product has issues
as its glitching and hanging repeatedly. They witnessed it by taking the product back and issuing me a store credit against the company policy for return within 10 days.
I urge you to kindly look into the matter and advise the store manager to refund my payment as soon as possible.
I can be reached at my cell # [protected].
Waiting for a prompt action,

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Oct 23, 2018

    Factory Direct / Rlogistics — substance abuse workplace

    To whom it may concern: One of my coworker @ work @ Kennedy Branch Factory Direct named Vincent Dejamco had...

    Scarborough (toronto)
    May 04, 2018

    Factory Direct / Rlogistics — insulted at the st laurent blvd., location in ottawa

    I went into factory direct, as I often do, to look at the cool items and possibly buy a Bluetooth headset. A...


    Factory Direct — Purchase Drive way Patrol from Factory Direct store on Jan 06th 2016

    Policy of Factory Direct - what ever Item you purchase, you have 10 days to return the Product if its not...


    Factory Direct RemodelingThey have been rude, incompetent and unapologetic

    This company is making promises it is not keeping and is deliberately deceptive in doing so. From almost the beginning of our involvement with FDR we have had to call and chase them down to get them to deliver what they promised. Even after making an error in one of the windows they placed in our home, they have not made the situation right, despite the fact that all fees have been paid to them. They have been rude, incompetent and unapologetic as well as unaccountable for their failure to deliver what they promised.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Factory Direct Superstore — Merchandise not sent

      On March 31 2009 I ordered and paid $458 for a Dyson25 vaccum and I was told delivery would be in 10-14 days;...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Factory Direct Superstore.com — Bad service

      Ordered a Dyson vacuum cleaner with a free accessory package on 3 Jan. Confirmation e-mail said order would...

      Factory Direct Cellular — order not received

      Placed an order for 2 cell phone batteries. They received the order, charged the credit card and didn't...


      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.