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Factory Direct / Rlogistics

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Customer Service

1866 907 7788 (Customer Service)
+1 289 372 3017 (Ajax, Ontario)
+1 705 797 0361 (Barrie, Ontario)
+1 905 796 7788 (Brampton, Ontario)
+1 226 250 3034 (Brantford, Ontario)
+1 519 629 0282 (Cambridge, Ontario)
+1 905 574 6655 (Hamilton, Ontario)
+1 519 772 3284 (Kitchener, Ontario)
+1 519 963 1046 (London, Ontario)
+1 905 361 0788 (Mississauga, Ontario)
+1 905 363 0286 (Mississauga North, Ontario)
+1 613 688 0616 (Nepean, Ontario)
+1 905 853 9804 (Newmarket, Ontario)
+1 905 358 1708 (Niagara Falls, Ontario)
+1 647 258 0440 (North York, Ontario)
+1 905 443 0209 (Oshawa, Ontario)
+1 613 688 0126 (Ottawa, Ontario)
+1 416 644 5326 (Rexdale, Ontario)
+1 416 759 7788 (Scarborough, Ontario)
+1 289 371 1020 (Vaughan, Ontario)
+1 519 946 0283 (Windsor, Ontario)
+1 204 691 1830 (Winnipeg, Manitoba)
+1 905 660 5030 (Woodbridge, Ontario)
501 Applewood Crescent
Concord, Ontario
Canada - L4K4J3
Ajax
314 Harwood Ave., S, Ajax, Ontario, Canada, L1S 2J1
 
Barrie
400 Bayfield Street, Barrie, Ontario, Canada, L4M 5A1
 
Brampton
2 Kennedy Road South, Brampton, Ontario, Canada, L6W 3E1
 
Brantford
603 Colborne St, Brantford, Ontario, Canada, N3S 7S8
 
Cambridge
425 Hespeler Rd, Cambridge, Ontario, Canada, N1R6J2
 
Hamilton
1059 Upper James St, Hamilton, Ontario, Canada, L9C 3A6
 
Kitchener
1138 Victoria St N, Kitchener, Ontario, Canada, N2B 3C9
 
London
765 Exeter Road, London, Ontario, Canada, N6E 1L3
 
Mississauga
1310 Dundas St E, Mississauga, Ontario, Canada, L4Y 2C5
 
Mississauga North
6455 Erin Mills Pkwy, Mississauga, Ontario, Canada, L5N 3P3
 
Nepean
1651 Merivale Rd, Nepean, Ontario, Canada, K2G 3K2
 
Newmarket
130 Davis Drive, Newmarket, Ontario, Canada, L3Y 2N1
 
Niagara Falls
7190 Morrison Street, Niagara Falls, Ontario, Canada, L2E 7K5
 
North York
39 Orfus Road, North York, Ontario, Canada, M6A 1L7
 
Oshawa
200 John Street W, Oshawa, Ontario, Canada, L1J 2B4
 
Ottawa
1235 Donald Street, Ottawa, Ontario, Canada, K1J 8W3
 
Rexdale
35 Woodbine Downs Blvd, Etobicoke, Ontario, Canada, M9W 6N5
 
Scarborough
1420 Kennedy Road, Scarborough, Ontario, Canada, M1P 2L7
 
Vaughan
5694 Hwy 7, Vaughan, Ontario, Canada, L4L 1T8
 
Windsor
1500 Huron Church Road, Windsor, Ontario, Canada, N9C 3Z3
 
Winnipeg
1016 St James St, Winnipeg, Manitoba, Canada, R3H 0K5
 
Woodbridge
501 Applewood Cres, Woodbridge, Ontario, Canada, L4K 4J3

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Complaints & Reviews

Factory Direct / Rlogisticsrefund not received as per policy

Im writing to inform you about a recent event at your Dundas store.
I bought an apple I pad 2 and asked the Manager who also invoiced it for me that, would I be able to return and get my money back if this product has defects? she as I remember her name, Alexandria replied "Yes, of course".
When I took the ipad to home and tried to turn it on, it started glitching. I came back and reported the problem and asked for a refund as the other ipads they had were with more scratches and dents.
The staff at duty refused to refund and in spite gave me an option to have store credit. I requested them to call their manager and refund as per policy. Surprisingly, the manger also refused them for a refund although its quiet clearly written in the return policy to refund within 10 days of purchase if product is defected.
The staff also struggled a lot with the product themselves (can be asked) and also realized that the product has issues
as its glitching and hanging repeatedly. They witnessed it by taking the product back and issuing me a store credit against the company policy for return within 10 days.
I urge you to kindly look into the matter and advise the store manager to refund my payment as soon as possible.
I can be reached at my cell # [protected].
Waiting for a prompt action,

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