This is a gentle reminder for all of you out there thinking to order online from Courts, think twice.
Purchased an item online on a promotional date on 29 nov. Requested delivery date was on 6th dec. Websites policy states that they will contact me after 3 working days to confirm with me on my delivery date.
To be honest, their product is not alot cheaper than other websites during the promotional period but since courts do have stores in singapore, I concluded that it should deliver faster than other websites such as shopee or lazada which ships their products from overseas. Boy, never was i so wrong in my life. Instead of receiving a call on my delivery status, i receive a half-hearted email stating that 'due to overwhelming orders, there will be longer processing time, please be assured we will notify you on the delivery date as soon as possible'. I foolishly waited til 6th dec and called in to enquire about my delivery status which they reply with delay tactics by saying, 'oh, im not sure about the stock availability. oh, i cant confirm the delivery date with you and i cant advice. oh, you bought this on a promotional price and you should understand that there would be delays.' At that point of time, I was wondering if i called the right customer service hotline, because even they themselves are unsure about their stocks and delivery date.
I called in on 9th dec trying to cancel the transaction but was rejected by 'oh you cant cancel your transaction, this is our new policy.' which isnt written explicitly on their website's terms and conditions. When asked with so when can i get my item, the same replies as before are used. So basically, you are sitting there with your money taken from your account, but waiting for the item to be delivered god knows when.
In conclusion, i will never order from Courts again and this is actually my first and last. So think twice before you order because they will not allow you to cancel and they just want to hold on to your money and let you wait. Sorry for the long rant.