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4.3 299 Reviews

Courts Singapore Complaints Summary

242 Resolved
57 Unresolved
Our verdict: Expect excellent service from Courts Singapore. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Courts Singapore reviews & complaints 299

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Courts Singapore - Apple iphone 14 pro max 128 gb

21 Oct 2022 Bought an iPhone 14 Pro Max 128 GB from Courts S$1799 and paid S$270 for their 1+2 years in house extended warranty which Courts' sales staff claimed was "as good as OR even better" than Apple Care as they will pickup the phone for checking - simply by calling their hotline. 1 year later, 8 - 12 Dec 2023 faults appeared (@ Hokkaido...

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Courts Singapore - Delivery takes longer than what's promised, super slow response that does not even resolve any queries raised

I purchased a smartphone from their online store, saw that they have stock and on discount, so I decided to buy it. My 4-year old smartphone has been having battery issues and just got much worse recently, so I bought this to replace that old smartphone. Chose economy delivery option, which promised me the items will be delivered within 5 business day...

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Courts Singapore - Extremely poor after sales service and disappointing experience with courts

I purchased a set of wooden dining table with four chairs and rejected the entire set on day of delivery on 2nd Feb 2024 due to poor workmanship on the wooden table ei. rough finishing along the 2-3 table sides and the black stains on the cream colour chair. The redelivery was scheduled on 5th Feb 2024 and I did a quick visual check on the products and...

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Is Courts Singapore legit?

Our verdict: Courts Singapore's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Courts Singapore's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Courts Singapore earns 62% level of Trustworthiness

Good Credibility Notice: Courts Singapore rated around 62% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Courts Singapore. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 299 negative reviews, Courts Singapore is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Courts.com.sg has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the courts.com.sg. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Courts Singapore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Courts Singapore - Bad after-sales service

I don't have an issue with the products Courts carries (since they are just a reseller) nor their price. What irks me is their after-sales. Couple of months back, I bought a LG 10kg washing machine, and a LG 9kg heat pump dryer. Total more than $3k. On installation, the delivery does not keep to the timing. After installation, stacking the dryer on top...

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Courts Singapore - Delivery without connection or installation

Subject: Urgent: Request for Refund $80 on Bosch Dishwasher Connection Dear Sir, I purchased a Bosch dishwasher from the Court Orchard Branch on December 13, 2023, with Tax Invoice #[protected]. The purchase included an extended 3-year warranty amounting to $1,174.90, and the scheduled delivery date was December 21, 2023. Unfortunately, the delivery...

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10:12 pm EST
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Courts Singapore Flexiplan customer service person

On 11/12/2023 at 1035am, call was received by a female malay staff at about 1036/1037am. Woman was so rude and did not even ask about what happened. Mind you I did not even bug her. A few phrases she had used would be enough:

- What you want me to do?

- Cannot means cannot then what you want?

- You want to waste your time you go la.

- The person there lied to you la then what you want me to do?

I did not talk to her rudely. Prior to her I had already emailed courts and called the bank. Was told to call the merchant and since I could not get hold of the megastore straight, I called the hotline and that was what I got.

Claimed loss: Nil

Desired outcome: Callback from courts tampines outlet

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11:18 pm EST
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Courts Singapore - LG Sound bar issue unable to fix by courts service centre.

Purchased LG 3.1.2 CH Soundbar Dolby Atmos latest model at that time of purchase in 15 May 2022 along with the associated extended warranty 1 + 4Y from courts. The sound bar fails to maintain a selected sound setting, happens intermittently. Went to repair on 27-04-2023 and was return. After few months the same issue rises. Courts vendor picked up...

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Courts Singapore PI92-6SGM Electrolux robotic vacuum cleaner

Hi

I bought this product on 21st October , found it faulty and exchanged it on 28th October 2023. The second one also now has the same problem. It makes a lot of rattling noise as if there is something wrong with the motor. The store customer service agreed that it was a problem with the first one. We therefore checked the second in the store. It was just fine when we checked it and also was okay for a few days, after which this one also started making the same noise as the first. I called the store and they refused to do anything about it and told me to contact Electrolux customer service. I am very disappointed as I feel all the machines are faulty and they sold it to me by giving a high discount. I want to return this product and get my money back.

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Update by Prassu
Nov 16, 2023 7:25 am EST

Hi

I bought the vaccum cleaner on 21st Oct , exchanged it for another on 28th Oct and reported a complaint with the second one on 10th November. I would like to bring to your notice that 10th November is less than 14 days after 28th October, when I exchanged my product. Your policy maybe that you will exchange it only once, but that in my view is a wrong one, because my cleaner does not work. I would therefore treat this complaint as unresolved.

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Courts Singapore Aircon Servicing

The service is not good at all, it was not properly done, dust everywhere. They didn't vacuum it back unless we asked for it to be done, and even said the dust was there from just now, even told us that our aircon was so dirty in the most disrespectful manner I have ever heard. I have never felt this insulted in my own house before. There was dust on our beds, and normally, in the reviews— they would put plastic material over the beds, but in our case, they did not put any such things. Of course, we know it's free. But, they just seem reluctant to do their job in general. *Poor service.*

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Courts Singapore - Complaint regarding air conditioning compressor incident

I am writing to express my profound dissatisfaction with the services provided by your company in relation to a recent incident involving my air conditioning unit. My experience, which occurred on October 24th, has left me extremely disappointed and frustrated. On the aforementioned date, I reported a malfunction in my air conditioning unit, and your...

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Courts Singapore Purchase of Laptop

Please look into my online tax invoice order no. [protected] dared 25th Sep which I have correpond with your Customer Service via email in my purchase of Lenovo Idea5 laptop. Was told delivery on 29th Sep but did not arrived and checked on 4th Oct then was told delivery on 10th Oct. Received email today 9th Oct and was told item out of stock - to reselect or ask for refund. What kind of service after follow up and waited for 2 weeks. If the item is out of stock, why do you advertise and make us purchase ..its ridiculous and frustrating. Please look into the matter with trails of emails as the service sucks!. I have requested for refund and was told it will take another 2 weeks..its crazy. Super Disappointed and for sure will never ever purchase from Courts which I have been doing so all the time.

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Courts Singapore - Coffee table and customer care service

I want to complain about my wooden coffee table that I bought from Courts, and their customer care service. If I place a piece of paper or a book on the table, it tends to stick to the surface, and the print from the book may transfer onto the table. Initially they attribute it to my usage, but I disagree as it doesn't align with my experiences with...

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Courts Singapore - Product farrah fabric sofa

Attn: To Courts Management, Good day, I would like to address this quality issues on this sofa which I have purchased this year. I have actually spoke to Officer Katherine on 12 September with some photos attached via this whats app number 8413 2478 and didn't get any reply from the respective department. I have again dropped another message on 20...

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11:50 am EDT
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Courts Singapore Why are you installing a non working air-con and not coming back to replace it?

From day one Courts installed a non-working air-con in my house and said they will report to the office and schedule a date to replace a new ones. Week after week and with several calls from me for a schedule, Courts still did not come back to me for a schedule to replace the non-working air-con. This type of after sales service is totally unacceptable. The weather is so hot in Singapore and that is the reason we need an air-con, but you did not get us an air-con that is working for us.

I strongly recommend people not to buy from Courts!

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3:45 am EDT
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Courts Singapore Samsung Air conditioner Master Room and 1 bedroom - not cold, the other bedroom - satisfactory cool.

1 Master room air con not cold.

Technician from Courts came on 24 Jul 23 and checked that there is no gas flowing into the unit and need to change some faulty relevant parts from Samsung.

Today is the 7 aug and there is no news of parts availability. I was told by your service people from the extended warranty that the parts have not arrived.

It’s been 2 weeks and my family is extremely disappointed.

Desired outcome: Gets the parts quickly. Or cannibalised from from a new unitOr replace with a new system 3.Or change to another more reliable make.

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Courts Singapore Air con installation cause gas leak

2023-05-06: Purchase 2 sets of Midea aircon with installation and extended warranty from Courts (Invoice attached)

2023-06-12: Installation

2023-07-27: air con not function and contacted Courts, replied first 2 years warranty under Midea, so we contacted Midea service team

2023-07-29: Midea service team came found out is the installation problem caused gas leak(service report attached), and we need to go back to Courts, So we contacted Courts and they replied will contact their installation team to contact me Monday 31st July(chat record attached)

2023-07-31: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-01: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-02: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-03: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-04: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

This is not acceptable, and we need the air con problem to be fixed. Kindly check and advise how can we proceed.

Desired outcome: 1. get it fixed2. refund and dismantle your air con

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Courts Singapore Misleading marketing promotion & poor customer service - google pixel 7

I purchased a Google Pixel 7 on the 22 July 2023 as there was the SAVE22 promotion, meaning a 22% DISCOUNT on online purchases with free express delivery, on Court’s online store. (See attached photos)

Received an email the very next day that there was a discount error on their website, the discount should have been capped at $120. And not $229. They did an immediate refund.

Called up customer service as I was very upset because nowhere on their website nor marketing materials did they state that there will be a cap of only a $120, there isn’t any mention of this on their website banner nor ANYWHERE at all. Aside from not honouring their word due to an error and misleading advertisement.

CR just remarked that there was nothing they could do, to order again, “Sorry for the inconvenience caused.”

No other resolution was being offered at all.

Followed up by sending a lengthy email to their online customer email on Monday (24/7) and followed up with a second email on Tuesday (25/7), till date NO RESPONSE NONE WHATSOEVER.

Courts Singapore, this did not cost me just a “mere inconvenience”. This COST ME to miss out on a similar deal running on Amazon.sg for this phone at the same time. This is savings of $200 onwards.

The cost of the phone on Amazon.sg was similar to what Courts was offering but Courts was having a better deal after checking out. “Lowest price guaranteed” is their tagline. (Or so I thought) - I have a screenshot of the deal on Amazon.sg as I was asking around friends for their advice between purchasing from either of these two of Google’s qualifying retailers in Singapore.

Decided to give Courts a chance as a friend mentioned that her mum had purchase something from Courts that had issues and they responded quickly, in addition to this company being based locally, there should be some form of credibility.

Terrible terrible first experience of purchasing from this online store.

Desired outcome: I would appreciate if the company HONOURED their word or at the very least provide some vouchers or respond to the email that I sent.

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Courts Singapore Aircon Installation is suck.

The aircon installation is suck.

It took the almost the whole day from 12pm to 12am to install a system 2 aircon. And the electrician they provided is suck, arrive almost 7pm and drilling the wall without inform me and cause the complaint from my neighbour. And the electrician did the wiring trucking in such a way that it does not appear to be a straight line, it's crooked. I wish Courts to get back the electrician to fix the crooked wiring trunk.

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Courts Singapore Cashier service

13th July 12.50pm afternoon at eastpoint mall branch lv4.

A full time chinese staff. There was only 1 chinese staff there. I asked for cashier payment. He told me to wait and i saw him go to the toilet. I waited until 1.20pm. A total of more than 30mins, i was on my lunch break. So i ended up not buying at all. He got suck into the toilet bowl probably.

I asked a second staff who is an old indian man who doesnt know how to do cashier, he went to find him and disappeared too. He went to the next door food court and disappeared. Probably to eat lunch.

Both staff went MIA. Look at the cctv camera. No legit staff to man your store. I didn't buy anything thanks to them. Also, this is not funny. They wasted a total of 30mins of my lunchtime, i was working.

I have photograph evidence with timestamp but i cant upload because the file is too big.

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Courts Singapore Complaint above very poor customer service and rude staff

Good Afternoon Courts, being a loyal customer, always bought most of my stuff from your various branches.. was at your MegaStore outlet at Tampines on 13th July 2023 approximately 4.15pm with the intention of purchasing a few stuff for my new home.. including a couple of your portable AC unit for my office. Was browsing some various models when i wanted to enquire more and approach one of your female Chinese Staff at Level 1. Just enquired with her on her recommendation and wish to purchase a Unit that doesnt require my staff to place ice and cold water in the Unit. She suddenly flare up and lost her temper and shouted to raise her voice telling me off that i didnt understand what i was looking for and the difference between the AC units.. well thats precisely the reason for the enquiry and clarity i needed but instead got a rude awakening.. regretably i just got turned off and walked away without purchasing it and move on to the other depts.. i just told her that with a little more respect to customers, your dept could easily got that sales from me of which i had intention to but 8 Units.. haiz.. too bad.. i do hope you can relook on how you train your staff on proper customer service as genuinely some customers have no knowledge on the current items in the market and with a good explaination and due respect.. you could reached out to more customers and retain your Regular ones.. its just a bit sad especially when i saw your MegaStore had very few customers and more staff to count but yet such things can happen. It left a deep impression on me and maybe i should have made my purchases elsewhere. You should do your best to retain your clients especially when e-commerce is on the rise..almost everything you can get online at a cheaper cost.. so eventually what your customers are looking for is the face to face service experience.. Thanks Courts but i do sincerely hope you look into this matter.. could have been a totally different outcome..

Desired outcome: Looking forward to see better customer service and experience from staff..

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Courts Singapore In-depth Review

Product Range: Courts Singapore offers a wide range of products, including electronics, furniture, appliances, and more. The variety of products available is impressive, catering to different needs and preferences. The quality of the products is generally good, with reputable brands being offered. In comparison to competitors, Courts Singapore stands out with its diverse product range.

Pricing: Courts Singapore employs a competitive pricing strategy. The prices are generally affordable, offering value for money to customers. When compared to competitors in the market, Courts Singapore's pricing is often on par or slightly lower, making it an attractive option for budget-conscious shoppers.

Customer Service: The level of customer service provided by Courts Singapore is commendable. The staff is responsive and helpful, assisting customers with their queries and concerns. The after-sales support and warranty policies are also satisfactory, ensuring that customers are taken care of even after their purchase.

Online Shopping Experience: Courts Singapore's website has a user-friendly interface and easy navigation, making the online shopping experience smooth and hassle-free. The online ordering process is straightforward, with multiple payment options available. The delivery services are reliable, ensuring that products are delivered in a timely manner. Overall, Courts Singapore provides a seamless online shopping experience.

Physical Store Experience: The physical stores of Courts Singapore are well-organized, clean, and have a good layout. The products are easily accessible, allowing customers to browse and compare different options. The overall shopping experience at Courts Singapore's physical locations is pleasant and convenient.

Return and Exchange Policy: Courts Singapore has a customer-friendly return and exchange policy. Returning or exchanging products is easy and convenient, with minimal hassle. However, there may be certain limitations or restrictions depending on the specific product or category.

Warranty and Repairs: The warranty offered by Courts Singapore is reliable and provides customers with peace of mind. The process for repairs and servicing is efficient, ensuring that any issues with the products are addressed promptly. The warranty and repair services are effective in resolving customer concerns.

Delivery and Logistics: Courts Singapore offers reliable delivery options, with prompt and efficient service. The packaging and handling of products during delivery are satisfactory, ensuring that items arrive in good condition. While occasional issues or delays may occur, overall, the delivery and logistics services provided by Courts Singapore are reliable.

Reputation and Trustworthiness: Courts Singapore has a strong reputation and is considered trustworthy by customers. Customer reviews and ratings are generally positive, highlighting the quality of products and services provided. The business has also received notable accolades and certifications, further establishing its credibility.

Overall Experience: Based on the comprehensive review, Courts Singapore offers a wide range of products with good quality and competitive pricing. The customer service is commendable, both online and in-store. The return and exchange policy, as well as the warranty and repair services, are customer-friendly. The delivery and logistics services are reliable, with occasional minor issues. Courts Singapore has a strong reputation and is considered trustworthy. Overall, it is recommended for potential customers looking for a diverse range of products and a positive shopping experience.

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Contact Courts Singapore customer service

Phone numbers

1800 222 6868 +65 91 873 905 More phone numbers

Website

www.courts.com.sg

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