Crunch Fitness — the gym environment, non qualified staff, and ridiculous manager

The whole gym, from the outside looking in is great. Once you go there you feel and see the stress and over worked staff at the front desk. Don't bother trying to ask them a question they won't talk to you until you wait at least 20 min.
Most the personal trainers Are over weight, I am sorry but off I was to pay for personal training I need someone who looks like they practice what they preach. The manager there is arrogant, rude, I honestly don't know what he does around there except walk around and talk to gym goers.. I have been to many gyms and 5 different crunches, and this one is definitely the worst. One more thing what gym tells you that you can't have a work out bag on the floor to prevent you from stealing ? Am I going to steal a weight ?
Unreal!!!