Cricket Wireless reviews and complaints 1
View all 631 complaintsCricket Wireless - unethical behavior and poor customer service
On 10/24/2015 my wife and I went into the cricket wireless at clinton plaza shopping center, 8805 woodyard rd. , clinton, md 20735 to replace a phone. As we were being helped we were shocked to hear the loud uncensored music coming through the store speaker system. While my wife and I were the only customers in the store we still feel that the music was being played in the store was very, very inappropriate. We spent at least 30 minutes hearing a number of explicit words and acts and other words such as the f word, the n word and referring to women as the b word and hoes and other words that should be censored in stores open to the public. When we complained to the two store employees they simply turn the music down a little bit leaving us to continue to hear this throughout our transaction. Even more frustrating was the young lady got an attitude, and laughed as our transaction was delayed over and over again while we were continued to be subject to this uncensored music. This is unacceptable behavior for any business especially when children may be present and should not be tolerated by the cricket wireless executive leadership or the local cricket wireless management.
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i have been with cricket for about 20 years never missed a payment and bought 10 phones off of cricket i bought my wife a phone to go back to pa so it would have better picture of my new grand daughter the phone is a piece of garbage . i called cricket service they said to send it in and they would send me a new one and they did but i still have the same trouble when i talk to my wife i hear my self talk and she sounds terrible and can not under stand what she is saying went to the cricket store 2836 e indian school r d sweet a 4 phone number [protected] and they said they could do nothing about it i also got new screen savers at 1599 a peace for all the new phones i got that is 36.00 i am out also this is why i am quitting cricket it is a shame it came to this service bad i wanted them to let me pay the difference and i would buy a better phone they said no they could not do this what a joke clancey&cindy yount ps the phone name is zte should be garbage