Cricket Wireless review: Deception of employees and refuse to unlock new cell phone

Hello, my name is Joyce Tucker. I went to one of your stores 3838 A N. Shepherd July 02,2026 employee was completely rude and unprofessional so I went to another store of the first store at 310 w little York in Houston Tx. where I talk with Gisselle H.(mgr) she seemed to be very nice but now I know it was away to take advantage of a 71yr old senior citizen I felt I was taken advantage big time, she told me a Iphone would be best for me even dose I told her no I rather the Android but she insist so I except in 48hrs I came back and explain I couldn't work this phone and want the Android phone, Gisselle H. told me company policy is no exchange I couldnt believe what she told so I left frustrated and came back next day to plea with her to change this phone, she was off and another representative named Elizebeth or Maniela exchange my phone to the ANDROID and apologized..I was told my monthly payment would be 35. At the end of July, I found out my payment was $65 for the next three months I was lied to again. I tried to explain that I was a senior citizen and couldn't afford payment with your custom service but they said it was nothing they could do, I knew I wasn't in a contract so I switched to another company and had no idea my new Android phone would be locked. So I call back cricket and was told if I come back they would set my monthly payment for $30-35, I been trying to get my service and have yet to use my phone as of today 08/8/26 I have no service ever dose I called cricket over 8 time to sign me up,every went to the store and no one can get my services on the store employee couldn't understand why? Both the IME1 AND 2 are locked . I don't understand why this is happening. I need somebody to find out what is going on and help get my service back. HELP ME SO I DONT NEED TO FILE WITH BBB AND TV network for help..Ms Joyce Tucker /[protected] landline#