The complaint has been investigated and
resolved to the customer's satisfactionResolved Craftsman — covering up the truth
resolved to the customer's satisfaction
i went to sears november the 28th 2010 to look at their craftsman hand tools as a christmas gift idea. almost all their craftsman tools which were "proudly made in america" are now made in china and are now "proudly distributed in america". the made in china is in very small print on the package and conveniently covered with a wrapping on the tool where the china is stamped into the metal. i have been faithfully buying craftsman tools for 40 years and this is how they return the loyalty. if you have any made in U.S.A. craftsman mechanic tools with a lifetime warranty that break, when you take them back to sears for a replacement they give back a piece of chinese junk in return. i, for one wont step foot into sears again.