Calibrate Health
reviews and complaints

I was excited to start my weight loss journey when I signed up for Calibrate. I agreed to the one-year program, but over the past three months, I have not received medication, coaching, or any support from the program.

My coach resigned, and I supposedly have a session on December 28. I have requested multiple times that my enrollment be canceled, but they continue to send back stock responses and state that someone from their medical team will be reaching out. Over one month has passed, and I have not been contacted.

The only good news is that I achieved my weight loss goal on my own initiative.

It's too bad this company is imploding and not taking responsibility for its 'patients.'

Trying to communicate via their primitive APP is a joke. When you send a follow up message you get scolded for leaving too many messages and slowing down their response-- which I never did receive,

Proactively managing your preauthorization prior to running out is nonexistent.

The doctor on record for me is listed at a hospital she no longer works at ! How does that work

RUN Far and FAST from this group!

Signed up for the "health plan" which is $1600 upfront (even if you use finance they get their money) and after almost 4 wks had my first doc meeting which is where the meds are prescribed and labs are discussed. She stated that due to prescribed insurance issues, I would be able to get my doc visit waived if needed. The next week I had my first counselor meeting and found out that the meds in question are not covered at all unless you are type 2 diabetic. Find so I contacted Calibrate that day with concerns with no response. After 26 times of trying to contact in 11 days via calls, emails, apps contacts, Twitter, and Instagram a person finally responded after 11 days. It was an altered standard email of they have 90 days to continue working on doing something before a refund is an option. Mind you this is on day 46 of this lengthy journey. Why is it so hard for a company to communicate with its clients/customers? Why is a support company not supporting us? Because they don't know how and have removed that option as of January's layoffs.

Things I learned: always google complaints, always call the numbers provided and see if someone is on the line, always make sure that you get everything in writing, and always call insurance and ask what would be needed to get a med like this covered each month(because it could be lengthy each and every month for approvals) and if they do not respond file a dispute via your bank.

I had to give a "star rating of 1" but they deserve ZERO rating. I signed up for Calibrate May 2022 and to this date I have not received the promised medication and my coach was a no show for our scheduled appointment today. I have sent several emails to Calibrate and I have not heard back at all. I have now emailed them to cancel my membership as I will not do business with a company that doesn't return emails nor have any phone number listed to contact them. They took my payment but I have not received any goods in return.

I started with Calibrate in 11/22, Ive done extremely well losing 40 pounds. Everything has went well up till the last 3 months I have been struggling for them to send my injections. I cannot get my messages replied too. I have paid for this and only have 4 months left but I have been out of meds a total of 4 weeks now. Im getting cheated. I just want them to send my prescriptions to my pharmacy with refills since they cannot seem to *** them out like they are suppose too. The lack of customer service is very stressful and I feel like since Im almost done I no longer matter.

I joined over 6 weeks ago, I have not received my medication nor is the company what it seems. I already dished out over *** 14 days. When I called the pharmacy that was to dispense my medication, they stated the medication was never prescribed nor do the have my name in the system. I want a refund on my program. I requested they refund for the supervisor and or medical director to call back as well as a full refund. I received neither! This seems to be a harsh way to scam people who are looking for medical help by weight loss.

I joined Calibrate in May and was starting to see results after the first round of Ozempic. Unfortunately since ending my first round Ive been unable to receive my second round because the *** told my local pharmacy there were no more refills on the prescription (even though the label on my meds indicated I did). Tried to reach out through the support channels to have the doctor help to resolve but have heard nothing back. My progress has stalled and Im worried that I wont meet the goals guaranteed by the program. My daughters wedding is in December and Id hoped to meet the goal by then but with this pause Im concerned Ive spent all this money for nothing. I just want the medication as perscribed.

Calibrate is the front man who you think you will be working with. My first payment went to them using my card of choice. Next thing I know a company by the name of *** is charging my debit card *** per month. I knew the amount but who was *** and why did they take money out of my bank? The medical I was started on made horribly ill which was not explained to me in detail. I was nauseous and vomiting for 2 weeks in a row and even missed work! When I told them to cancel the meds it did not get done and I'm still receiving packages. For that I must call a third entity, not connected with Calibrate, a pharmacy. I was told by my coach *** if I don't take the meds I cannot do the program. I want out but my monthly installmewill still be charged because *** provided me with a loan and I have a line of credit with them now which I do not want. And they are using my debit card without my consent. Help.

I signed up with Calibrate in October. The contract guarantees prescriptions refills for the entirety of the program. I received a total of 4 months of prescriptions. I have inquired multiple times asking Calibrate and Vitacare of the status and they said they are working on it each time. I asked Calibrate multiple times if my prescription refills will be extended since Ive only received 4 months and they said that will not happen. My insurance changed in January and I followed up with my insurance to check on the approval process and they informed me that Calibrate has not been working with them in the approval process. It was submitted in Feb and then again at the end of May and it was denied by my insurance the next day. I reached out to Calibrate multiple times inquiring about the process and they told me every time that they were working on it without informing me that it was denied the day after it was submitted. I would like a full refund since the contract has been broken many times.

Signed up with high hopes. Waited a month to see a doctor. At this point I was told that it could be another 4 to 6 weeks before I could be prescribed medication. They sent a canned message to tell me that they contacted my insurance for authorization. My insurance is a PPO and does not require pre-authorization. I confirmed with my insurance that they were never contacted by calibrate.Then they sent me a notification saying that my prescription has been sent to ***. I contacted *** and they did not have the prescription. Over a week later and they still dont have the prescription. I have messaged them several times through the app and have never received more than a canned reply. At this point Im just messaging them every day demanding a refund. Meanwhile, I contacted another company. I got an appointment with the doctor 30 minutes later. My prescription was available for pick up the next day - All for my $25 copay and $25 for the prescription. CALIBRATE IS A SCAM! They are not even trying to pretend at this point. They have stolen my money - $1,350!

I signed up for calibrate last year and was prescribed wegovy. I had met my deductible at that time so the copay was $0. My health insurance plan reset in June 2022so wegovy will now cost me the full price (about $1500) after I pay my deductible of $1400. I cannot afford this so the next option is Rybelsus, which is more affordable. After discussing this option in June with the customer service team they were supposed to fill the prescription at my pharmacy but have failed to do so or respond to my calls, emails and chat messages in the calibrate app. I already paid the cost of the calibrate program upfront last year, $1400 and fear that calibrate has forgotten about my medications and medical care. I have been without medication for a few weeks now and have 4 months left in the program. Because I cant afford Wegovy and Rybelsus was not filled I had not choice but to stop Wegovy cold turkey and now feeling the side awful effects. I havent heard from anyone since late June 2022. Im kindly requesting a refund from Calibrate for not holding up on their end of the deal. The refund amount is $466.

This company looks legitimate but if everyone who has joined is paying over $1400, yet there isnt enough support staff to answer questions within 24 hours , something is fishy.The program continues to accept new patients and their money, yet the prescription medication, *** has been in short to zero supply since well before they took my money. They had to have been aware. I started on the first months loading dose, and never got any more medication, due to lack of supply.The support team would ask me the same question, several times but not read my responses for 2-3 business days plus. The doctor *** order the new prescription that he suggested. The counselor did fine with the allotted 15 minutes every other week (are you kidding me?)We were warned that if we contacted them with the same questions (after not receiving an answer), they put us to the back of the queue.If stress is supposed to contribute to weight gain, and Calibrate has increased my stress levels with very poor customer service and business practices, their purported goal to help clients lose weight is a fallacy.Well, just about everything about this program appears to be all smoke and mirrors.

Calibrate took my money, and then failed to fulfill their end of the contract. Apparently they must have lost their pharmacy provider because Ive seen hundreds of customers who are experiencing the same thing. They are not responding to clients, dont have enough help ( they laid off 2/3 of their staff several weeks ago) - they continue to advertise for new clients with promises of GLP 1 medications when they cant even help the clients they already have. I was one of the lucky ones - as soon as I learned about the layoffs, knowing I hadnt received my refills, I demanded a full refund and got it. But if you go to the unofficial calibrate *** you will see so many people who have had zero response. They are also telling people its fine for them to stop taking the medications cold turkey - but their breaking the contract they made. And there are not enough coaches so people arent even getting coaching support either. They should be shut down. This is a bait and switch scheme - and these are dishonest people who have done material harm to people like me who trusted them and were working the program and having success. Please protect other people from these scammers. They even scammed their own employees. Do something before someone is seriously harmed.

I was trying to see if I was eligible for the program and apparently what I filled out was if I was eligible to PAY for the program with *** and ended up enrolling on accident. The website is NOT clear. Even worse, the communication with the team. It was hard enough to find out if I had actually enrolled, the additional costs had not been clear, and overall the site is designed with dark patterns (look it up) to trick the consumer into something they wouldn't necessarily agree to. Since I was already so stressed, I decided to cancel. I was told I was eligible for a refund, but I had to email another person. So I did. After about a week they said I needed to speak to the exact same person that had sent me to them in the first place. It has now been OVER A MONTH and I have had to submit a vendor dispute with *** because I have tried to get my refund multiple times and I'm getting no response. I advise so strongly against this program. Plus, my actual doctor said that they have been wondering how companies like Calibrate have been getting the medicines because there is a national shortage. Looking at the other reviews, it appears they are not. By the way - I am a very tech-savvy person and usually the first to sigh when others get caught in online traps. Joke is on me now, because this has been so cleverly deceptive (whether on purpose or as a surprise result of total incompetence) that now I am one of the defrauded.

Thought this was the best thing since sliced bread until the deal they had made with the manufacturer of my medication expired. I had no idea this was happening- was blind to all that was happening in the background until my refill just didnt come- literally have been messaging every other day for 2 months! The responses i get are generic and say basically that my request is better handled by the side of the business that just referred me to the other side saying the same thing. The WORST part is it takes 3-5 days to get NOWHERE. I called my insurance as well as the manufacturer of the drug myself- the Calibrate MD initially submitted my prior Auth saying the drug was to treat DM2 which I DONT HAVE! They cover *** for weight loss but not for treatment of DM2. I read the denial and contacted Calibrate medical channel who said I should contact support about medication status- Really!? Finally spoke to Dr who was very nice and sent Rx to my pharmacy and now it has been in limbo for 8 days because they have a question for the prescriber before they can send it and they arent responding. I have been trying for 6 days to get a response to this latest request and I got an answer this afternoon telling me to contact support channel, Now I am outside my body with frustration- I have completely done all the legwork and STILL DONT HAVE MY MEDICATION- it has been over 2 months! I see that the company reads these - I am praying that someone in the big black hole of Calibrate support actually is a thinking person that can admit this is so ridiculous and unnecessary- I dont even care that they cant honor the $25 guarantee , I just want a timely response and for them to release my prescription

I joined Calibrate in June 2022. I set up a plan to make payments in which a payment was already deducted. I completed the lab work and had my first physician conference on July 6th Secure Videochat - *** - 45min).( *** plan was to prescribe Ozempic and metformin (*** is the pharmacy). Wednesday, 8:00 - 8:45 AM EDT 7/6/22 in which as of 7/26/22 *** still has not received the prescription. I have made several attempts to contact Calibrate via phone and email with no lock aside from a immediate response acknowledging the email. I am very dissappointed with this company and the physician for not following through with agreement. I don't even know how to cancel service to get refund. I also received an email multiple times noting a problem in system:Thank you for contacting us about this message.As you may know, we recently transitioned to send prescriptions directly to home delivery pharmacies to facilitate a smoother communication between Calibrate and pharmacies.We recently identified a technical error in the automated communication that caused your prescription confirmation email to be sent prematurely. We are still working to try to find you an approved and affordable GLP-1 medication. One of the reasons our program is so special is that we work closely with your insurance to find a covered GLP-1, but we apologize that it can be such a lengthy process. We will update you as soon as we have more information regarding your medication coverage. No further action is needed on your end at this time.Warmly,Team Calibrate Also my first coaching session was changed without warning in the middle of the night after I took a day off to attend. I would reconsider joining this program. I thought it would be ideal being that I am so busy and find it hard to attend weekly weight loss appointments. I was wrong.

Signed up for calibrate with high hopes. Specifically because of the combination of medication and coaching. You take two meds together to speed weight loss. I talked to a MD who said I would be a candidate for both meds despite having previous gastric surgery. Id start by taking an oral anti glycemic then a few weeks later receive the injectable. I was waiting for weeks, no pills show up but the injection does. I contact the company and they forgot to tell me Im not a candidate for the pills because of the gastric surgery that Id already directly asked about.During that time period you start doing coaching sessions and your stuck with the same appointment time every two weeks. I had contacted customer service on the previous Friday, Monday and Wednesday to cancel a Friday appointment and all I get back is auto generated well get back to you in 3-5 business days. So the Friday appointment I try to cancel comes and goes and I receive the sorry you missed your appointment because you can only miss a few which would be reasonable if you were able to reschedule. My insurance okayed my first prescription injection and I had gotten a coach who was available when I had time, I had started losing weight and felt like the program could work. This positive progress lasted a month. The next months Med is denied.My insurance company sent me the denial letter saying calibrate had put in zero information saying the prescription was for weight loss, just submitted the claim like I was a diabetic. I contacted customer service again which took over 7 days for a reply. Theyll resubmit, theyll try this and keep me informed. Two weeks goes by and I have another appointment with my coach. Ive been off meds for almost a month at that point. If I wanted *** noom is a lot less money. The coach said shed bring it up with her boss. TWO MORE WEEKS pass and nothing. A regular doctors office would never survive was such terrible follow up.

Calibrate is the most frustrating weight loss company I have ever had to deal with. It took me six months to get my first medicine. They took forever. The worst part was trying to deal with them on an ongoing basis. They are todays version of a tech company with no main corporate office. Everybody works all over the country out of their home and it seems as if its a *** mess and nobody has accountability. They are drastically understaffed and completely disorganized. An old fashion approached to a human being answering the phone would cure all of their problems. I wanted to write a letter to the president because I felt so strongly after everything Ive been through with them. The medication is great when you dont feel so nauseous. There are other companies now that we can go to without dealing with the impersonal app that they use to communicate. I have had trouble getting my medication from the pharmacy for three months in a row now and every time I try to get them to help me I have to leave a message on an app of which I get a message back automatically saying it will take them 3 to 5 days to get back to me when I am all out of medication and its their fault. They have major issues with their pharmacy that distributes. The coaching and educational programs are sophomoric to those of us that have struggled with weight all our lives. The doctors are fine but once again if you cant talk to them or you cant get your medicine but you still get charged tons of money every month its just really frustrating. Technology is not their friend. They are hiding behind it. They use it as their excuse. Its really hard to go on and off the medication but it seems to be OK with them. After everything Ive been through, I wouldve thought someone from management wouldve called and apologized. I have owned my own companies and Ive been giving awards for good customer service and it all comes down to communication. They are so sneaky that theyve hidden bad reviews.

Complete scam. Avoid using these liars. You start by paying over $1500. You will get meds in the second month which is a placebo. You might get Wegovy for the next month, then nothing! After that, they expect you to pay $1000/mth for meds.

There is no way to communicate with the doctor, if there is one.

You do talk to a coach, but the coach has no idea about the meds or anything with the program.

It's a scam. Go talk to your doctor about losing weight.

In January 2023, I enrolled in the Calibrate program, paying the entire fee up front as required ($1600). I received my welcome kit quickly, and while I had a little bit of an issue with submitting insurance info (they asked for it again several weeks after I sent it), it was no big deal. Several weeks went by with no lab orders (one of the first things you should get after signing up and submitting insurance and ID verification). I reached out and got a response a week later apologizing and ordering my labs. By then it was the end of February. I signed up for a dr appt (have to have labs done before you see a dr), but the soonest appt was a month out (end of March). I had my virtual dr visit at the end of March, and she prescribed Metaformin “until they could get me a GLP1.” It’s now almost 4 months later, WELL after the “90 day guarantee” to have the GLP 1 within 90 days of your Dr appt. Nothing has been denied by my insurance, so I strongly suspect nothing has been submitted. I have emailed Calibrate support multiple times checking on the status of the GLP 1 along the way, and repeatedly reassured they are “working on it.” Finally, two weeks ago I emailed stating that I wanted a response with a concrete timeline for the GLP 1 in the next 2 weeks. No response. A week ago, I messaged again stating that since I had gotten no response, I wanted a full refund per the agreement, as Calibrate had breached their contract. Still no response. At this point I’m about to start month 8 of the “program” with no GLP 1, which is absolutely the point of enrolling in this program.

Joined calibrate in Feb 2023. MD appt occurred and medications started arriving. App stopped working. No coaching. I have tried 3 different email addresses for Caibrate and no one has responded. Pillpack through Amazon responded and apologized to me for the lack of communication with Calibrate. I have contacted the better business bureau and saw many complaints there as well. Next call will be to the Board of Medicine. It’s very dangerous to be prescribing medications and the patient has no way to contact the physician. I have requested a full refund.

I am writing a formal complaint against Calibrate Weight Lose company. This company has no way for you to directly speak to their customer service, it has been over 1 month and I have not received any medication, I cannot directly speak to a doctor whenever I have questions, and my chat requests are ONLY answered by AI chat bots.

This company is unethically treating their customers for a charge of over $1300 (not including cost of medication).

I am writing to file a formal complaint against Calibrate, a weight loss company that I have been a customer of for over a year. I am extremely disappointed with their lack of customer service and their failure to replace my medication when there was a shortage.

I started using Calibrate in early 2023 and have had many problems. I was prescribed Wegovy, a medication that has been very helpful in my weight loss journey. In May 2023, I was informed that there was a shortage of Wegovy and that Calibrate was working to find a replacement medication.

I have been in contact with Calibrate on multiple occasions since then. I have sent emails, used the Calibrate app, called their customer service line, and even tried to reach them on social media. I have not received a single response from them.

As a result of Calibrate's lack of communication, I have been unable to get my medication. I have been off of Wegovy for over a week now, and I am starting to experience withdrawal symptoms. I am also concerned about the potential side effects of stopping Wegovy abruptly.

I am extremely disappointed with Calibrate's lack of customer service and their failure to replace my medication. I am a paying customer, and I should be treated with respect. I am also concerned about my future health, and worry others are in my same situation.

I believe that Calibrate's actions are unfair and unethical, and I am concerned that they are putting their customers at risk.

Thank you for your time and attention to this matter.

Sincerely,

RCD

I joined Calibrate several months ago under the promise that they would work with my insurer and their pharmacies to provide medicated weight loss. I paid in full up front (as they required) and additionally paid for my lab work. I then scheduled and met with their medical provider. Since then, it has been nothing but an extreme hassle - I have spent countless hours on the phone with both Calibrate's multiple pharmacies trying to sort out the prescription that Calibrate provided. Since Calibrate's pharmacies no longer have the weight loss medication available, Calibrate advised me to find them on my own. After calling around at numerous pharmacies, I finally found one that had the medication Calibrate prescribed available. I contacted Calibrate right away and asked that they forward over my prescription. It has been weeks since then and my pharmacy still has not heard back from Calibrate's medical provider. I have followed up repeatedly through Calibrate's support channel and received promises that they would send over the information the pharmacy is requesting. Since Calibrate knows the medication they are prescribing is not available most places, I asked to be evaluated for an alternative. I still have received no update or information on that. Calibrate took my money up front for essentially a food-tracking app and then I have had weeks and weeks of calling pharmacies looking for availability, trying to reach out to Calibrate's team, and then finally when I find it available, Calibrate disregarded my many requests. I am doing all the leg-work for Calibrate and getting zero help and little response. Why isn't Calibrate working with existing patients to source medication or prescribe alternative medication? They do not have the capacity to deliver on their promises to current customers, but are still taking new customers. I am now seeing another provider for get the prescription I need. I want a refund and to be done with Calibrate forever.

I signed up early in 2022 and was told there was a guarantee that participants would lose at least 10% of their body weight following the program and combining that with medications. Through their program I received prescriptions for *** and *** It took quite a while to start receiving them and was originally receiving through their partner, Vitacare. In June, they abruptly canceled their relationship with Vitacare and I stopped receiving my medications. I was told that they were switching to Pill Pack. However after several weeks I still had not received my medication. There is no phone number to call for help from Calibrate, only a support chat through the app. It is supposed to take 3 businesses days to get a response from support. After 9 days, they finally responded with a phone number for Pill Pack. It took three more days to get a hold of a customer service person from Pill Pack who said they did not have any information for me and put me on a call back list to get set up in their system. When Pick Pack finally called back, they offered to send my prescriptions to a local pharmacy for faster refill, however they could not provide my any timeline of when they would transfer said prescriptions. In the meantime, I reached out to the medical support team concerned about being off the medication for so long, I asked what I should do to restart since there was a long period of ramp before going to full dose, and my dose was supposed to increase again. After many more days, the medical support responded that I should get my prescription filled locally, but no instructions for how to proceed after being off for so long. Pill Pack then called back and informed me that the price of one of the prescriptions increased from $15 to $225 with the new service. I reached out to support again and it's been another two weeks and no word back. I did lose some weight, but nowhere near the levels they claimed. I still do not have my prescriptions.

I joined Calibrate on 08/16 after reaching out to them to inquire about access to affordable medication at weight loss dosages (which insurance won't cover through my GP). They have a guarantee about getting the INITIAL medication within 90 days of health appointment with their doctor. Getting the starting doses for these meds are covered under insurance, it's the higher doses that this program promised that made this different. Just outside of my 90 days (11/15) as I am supposed to step up to the next dose, it's no longer available the $25/monthly fee and they want to switch my meds back to what I was already taken.The membership fee of $1649 was paid through affirm and is what they promised;Your membership with Calibrate includes:?- An initial 30-minute doctor visit, plus continued access to your Medical Team via the Calibrate app (no one is answering their chat messages)?- Bi-weekly 1:1 video accountability coaching sessions (my coach quit a month ago and I have received no new coach or response from support team)?- Access to the Calibrate app and tracking (which I cant manage and is completely off track now because I don't have a coach.)?- Access to holistic educational content and program lessons via the Calibrate app (which I have a lot of questions about and no one to answer them).?- Free Welcome Kit with a smart scale, swag, and more ?- Help from our Support Team to secure GLP-1 coverage for $25/month (after any deductible is met)"To help you sign up with confidence, we guarantee that for members who are eligible for our program, the cost of your GLP-1 medication with insurance will be $25/month or less (after any deductible is met) or youll be eligible for a refund (the cost of the program minus the cost of your Metabolic Health Assessment)even if your claim for a GLP-1 has been denied in the past."My membership promises have not been met. I am asking for the remaining balace of $1237 be refunded to affirm and cancellation of my membership.

On 1/10/2022 I signed up for Calibrate. I was uncertain about the program so I read the fine print of their program guarantees extensively and felt reassured. Everything I had read on their website and heard in the webinar I attended said their welcome kit included a blood pressure monitor. When my kit arrived, there was no monitor so I reached out to Calibrate support via message to ask about it and they said they changed that policy. At the time I confirmed there were still parts of their website that advertised the cuff in their welcome kit. Through that process I realized how poor their customer service structure is. They have a phone number to contact for sales, but nothing once a person has paid the full annual amount and signed up. Those were my first red flags. After that, the process was explained to me and I was guaranteed I would receive a GLP-1 medication within 6 weeks. My employer changed health insurance providers in 2022, so my new health insurance approved the medication as a one time courtesy and made it clear a prior authorization (PA) would be required for refills. My first dose was in Feb. When a refill never showed up, I contacted Calibrate and their pharmacy multiple times. I was told a PA was submitted on 3/18 and would take about 2 weeks. At 2 weeks, I contacted the pharmacy again and they told me the PA had been sitting in Calibrates hands for more information and I needed to follow up with them, which I did. That PA was denied and then it was radio silence from Calibrate. They advertise a concierge service that takes care of the PA process so you dont have to, but that has not been my experience. I have had to manage the process for them. I have followed up multiple times with Calibrate and they have failed to deliver on the promises and guarantees I signed up for. It feels like a bait and switch. I have reached out multiple times for a refund and Calibrate has not replied. I am requesting a full refund of my program cost.

I joined Calibrate in April and had my first physician's appointment on May 24th. At that time, I was told I would be prescribed Metformin and a ***1 medication. I was informed that the ***1 medication may take six weeks to be approved. There was a delay with my Metformin, but I received it June 11th, which wasn't so bad. In the meantime, I was told that Vitacare was working diligently to find a ***1 that my insurance would approve. I thought this odd, as I am a hospital attorney and understand the way my insurance works better than some may. I could see that there had been no inquiries regarding coverage. I wrote a message in the "channel' that pointed out the lack of inquiries. Later that same day (6/28), after speaking to a pharmacist friend, I again messages, this time indicating that the only ***1 my insurance will EVER approve is Ozempic. On July 1, I received a communication stating that, "As we transitioned from vitaCare and received updates on the status of their completed work on insurance submissions, we learned they were unfortunately unable to submit any of the required documentation on your case. We sincerely apologize for this." In addition it said, "we expect this process may take up to six weeks from today." Needless to say I was frustrated and upset by this delay, but I tried to be understanding. It seemed, however, that whatever affected the pharmacy also affected Calibrate's ability to communicate with customers. I ran out of Metformin and could not reach anyone to find out what steps I needed to take to get it refilled (as I had entered my local pharmacy's information in the channel as asked and expected it to be filled there). Finally, I had to miss a coaching session (I have an unpredictable job), and I was warmed by my coach that "Calibrate only allows three misses." WHAT? I paid over $1600 UP FRONT to receive the worst customer service in history, then get threatened with that. I cannot say enough negative things - just RUN.

I signed up with Calibrate Health on January 18,2022. My total for the program was to be $1570, plus the cost of medication. At that time, communication was swift and easy, and I was overall satisfied with the program. That changed rapidly beginning in April, when I reached out expressing concern about a nationwide shortage of Wegovy, the medication I had been prescribed. I was told since I was a Calibrate customer, I had no need for concern. In July, I reached out regarding shipment of my medication, as I was on my last dose and hadnt received shipment confirmation. I received no reply. I continued to reach out, via email, app, phone, and social media, and received no response. I finally received a response to my initial request on 7/26, over two weeks after my first message, and a week after missing my medication dosage. The response I received at that point was to tell me that they would try to transfer my medication to a different pharmacy. I expressed concern that it had taken so long to receive any kind of response and that I wasnt comfortable starting back on the medication at my previous dose, as it can cause severe side effects if not titrated properly, and Id been without for nearly 3 weeks at that point. I did t hear from anyone until 8/3, and was told my prescription was being sent to a new pharmacy. I reached out again on 8/11 after still not receiving any information regarding my prescription being sent to the pharmacy. At that time, I also told them I felt that Calibrate was breaking its service agreement. I heard nothing until 8/17, when a completely different doctor offered an entirely new script for a medication that isnt currently approved for weight loss. This doctor has never spoken with me, let alone examined me, and did t even ask to do new bloodwork to see if the medication she was pushing was appropriate for me. I declined. I still havent received my script for Wegovy, and the Calibrate customer service continues to be non-existent.

I signed up for the Calibrate program 6/16/2022. I read through all documentation and emails that were sent to me and had no idea until after I met with the doctor that the process to receive medication would take possibly 6 weeks but most likely sooner according to our meeting. About a week later I received a mass email saying they had parted ways with their prescription company and that company had not even started the process for many of us and it would be another 6 weeks. It also asked us to fill out a form if we wanted to go ahead and start the process with our local pharmacy for one of the medications. I filled it out. I kept checking in with my pharmacy to see if they had heard anything, but when (about a week later) they had not, I reached out to the support team to inquire. That was 7/13/2022. I have still not received an answer. After meeting with my coach for the first time and being told that he had no idea about what was going on, I got a little nervous. Right before I could meet with him again, I was sent a message that my coach has been changed and appointment time as well (one I was not available for). I tried to reschedule with no luck, so I messaged the coach and she cancelled it and said support would reach out to help me reschedule. Nothing from them yet; that was 7/19/2022. On Tuesday, 7/19 I finally sent a message again (two separate emails) saying that I was unhappy with this process (especially not hearing back from any inquiries) and had reached out to my insurance only to find out that process to have my meds had not even been started. The next day, 7/20/2022, I received a mass email from the Founder declaring they were having to do a massive overhaul to improve all complaints that had been coming in in reference to the excessive delays with meds but this would result in an extended one month membership. In my email to them I requested a full refund as this process had been nothing but frustration and essentially me paying for nothing.

I signed up with Calibrate at the end of *** January 2022. They promised to get me on a ***1 med for $25/month or less and provide health and nutritional counseling for the year. I was prescribed Wegovy and received it for $25/m for 6 months but was then informed that they never ran it through my insurance and they were using a coupon that was expired. They found a new script but my insurance requires a prior authorization. They have never filed the PA and won't respond to any of mine, my insurance's, or my pharmacy's inquiries. I also had my coach changed on me at the beginning of the program randomly. I have had difficulty getting customer service responses the whole time - their app and comms system is a mess - but now no one will respond, despite multiple messages in app, emails, and phone calls. They advertise the coaching as small, incremental changes but then force you almost immediately onto a drastic diet that cuts out entire food groups and then threaten to kick you out of the program if you don't comply or want a more moderate approach. Coaching mostly consists of them reading from a script information that you have already read in the app. The app crashes constantly or doesn't load but if you don't log every day, they threaten to kick you out of the program. The worst truly has been the fact that my insurance WILL cover the ***1 meds for me if they would just follow the prior authorization protocol but they have just left it hanging for weeks. I am now out of my meds and worry that if it waits much longer, I will have to go through the titration process again, my weight loss will stall, or my body might not take as well to the meds this time. Like, how do you market yourself as a health company and then completely ghost your patients? What if I had a serious health issue with the medications? I am unable to get a response from anyone - my doctor, support, my coach - within a reasonable amount of time. I want a refund.

On 10/28/22, I joined Calibrate online and upon reviewing the materials, I decided to cancel the membership on 10/31/22. Their refund policy states that you can get a full refund if you have not had the doctor's *** with them and are at three days or less of membership, which are both applicable to my situation. I followed their refund policy and sent the request to the specified email address with the specified subject line: "Cancellation Request". Upon requesting the cancellation, I got an autoreply stating they will respond to me within 2 business days confirming AND processing the refund. A few minutes later I received another message from them trying to get me to change my mind. I responded back to please cancel the membership. On 11/3, I still had not heard from them, as previously promised, with the confirmation and processing of my refund. I emailed them back again, advising of the same. They responded back now saying that their "leadership team" processes requests in order received, which is a quite different message from the initial one of "2 business days" to confirm and process my refund. They also stated I would receive an additional email from *** and that never has happened. All the emails have come from *** It is now 11 days since I requested a full refund and I have still heard nothing at all. Additionally, they also stated in one of their responses, that if I email them again it will make their response time slower. What kind of company threatens a customer with processing a refund slower just because you attempt to communicate with them about it, especially when they are not following their own stated response timelines? I paid for my membership via Affirm, Calibrate claims that the refunds are sent to and processed by Affirm. I contacted Affirm today, 11/10/22, and they advised they have no refunds for me from Calibrate. Calibrate has lied. I want my full refund now.

On June 2nd I decided to join calibrate to try and get their GLP 1 medication for weight loss. I paid $1570.00. I proceeded to schedule and doctor *** They promised to get your prescription medication and the *** was 4 to 6 weeks. I saw the doctor on June 16th and the medication was prescribed. I then sent Calibrate a message with my pharmacy information telling them that they needed to go through Express Scripts and get my medication because this is the only way it will be approved. I told them in an email that my script needed to be filled there but on July 1 it would have to go through the *** pharmacy as we were switching insurance plans. I sent the card information for both plans. The responses were slow and I waited to hear back from them about the pharmacy. I received and email that they had changes to their plan and that they were switching pharmacies and that now the wait would be 6 to 8 weeks. Again, I emailed telling them that I could not use their pharmacy and that they needed to switch to mine. Then July 1st hit and my insurance had changed. I responded to them that I was very unhappy with the 6 to 8 week change and that again I could not use their pharmacy and that I sent my pharmacy change and they were not reading my emails. They then submitted to the wrong pharmacy after about a week with no response from them. No response and not following directions is not a good indication that you are going to be taken care of and get the doctor care that you need. I wanted to cancel and stated that in an email. For my safety I did not feel comfortable with the untimely responses that I received. I asked for the refund because I became concerned because you cannot reach them by phone and you get the wrong responses in the emails. They do not read your emails correctly and this creates room for errors. I went to my doctor and I had my medication in 3 days. This company is a very unsafe company. Very scary when you are dealing with a persons health.

Signed up Calibrate program on 2/17/22 for $1,371. Program promised it was medically supervised with a prescribing doctor to monitor progress and for us to ask questions. My first/only doc appointment was on 2/16/22 with *** who was not listed as the prescribing doctor. Medications were being delivered consistently up til July 2022. On 06/22/22, members were notified that Calibrate was changing their pharmacy Vitacare and transferring all Rxs to Pillpack. By early July, I was running out of both Metformin and the Wegovy pens and had not heard yet from Pillpack. I reached out directly and they informed me that they did not have a prescription for Metformin from Vitacare, and Wegovy was not covered under insurance - I would have to pay full price. Prior authorizations was submitted for all levels of Wegovy in prior months. I asked Pillpack to reach out to the Calibrate doctor to confirm Metformin and confirm which dosage of Wegovy I'm supposed to be on. Additionally, I sent msg on Calibrate app around July 14 asking the same questions. I also reached out to my insurance to confirm coverage, which they confirmed. Because Pillpack was getting complicated, my insurance transferred the Wegovy prescription to my local CVS. CVS has been also trying to reach out to the prescribing doctor this week with no success and confirmed today 7/22/22 no response. I am currently 3 weeks past when I should have taken my last Wegovy pen injection and I don't know how to proceed. I have sent messages to the Calibrate app channels, on *** both as a Tweet and direct mgs, and on Instagram trying to connect with someone especially since their CEO email the members this week: "As always, Calibrate doctors and nurses are directly accessible by chat, phone, or video for clinical inquiries at the members request." I got a tweet back that someone would respond on app, which was generic without answering my questions. I've asked for direct response or a refund, with no success.

I signed up for Calibrate because it had a medication component to the program. I have tried numerous other programs, that ended up not really working and thought that the medication component makes sense. I believed in it so much that I decided it would be worth the very high cost for the program. About two months into the program, Calibrate was unable to provide all services promised within the contract. I was told that my approved RX was transferred to their 3rd party pharmacy. But then their 3rd party pharmacy was unable to have my medication delivered to me on a timely basis, so I was without my medication for two months. I have made numerous attempts to resolve this and Calibrate continued to take my $135.00 monthly payment. After the medication finally arrived, it was the wrong dose! And I had to wait a couple more weeks to get the right dose. Not only was this inconvenient, it was dangerous! When I finally did receive my correctly dosed medication, I ended up having very bad side effects of stomach and lower back pain to the point where I couldnt even stand up. I informed Calibrate of this and they suggested I stop taking the medication, wait 2 weeks, then try it again. Try it again?! My doctor said to absolutely not try it again because it may be causing pancreatitis. Combine this with the terrible communication process with Calibrateyou can only contact them through the app and it takes days for them to get back to you at best, and most responses are templated responses that really dont apply to my specific needs. At this point, about 6 months into the program, I told my Calibrate Coach of my concerns and that she would have her superior call me, but give it a couple of days. It's been weeks still have not heard from *** continues to take my $135 monthly payment. I am not losing weight since I cannot take the medications and now no one at Calibrate seems to care. I do not think Calibrates medical advice is ethical. I want my money back.