Saw Sears Outlet Store advertisement for "DOOR CRASHER DEALS" to be held on Boxing Day, December 26, 2012. Attended the store @ 6 a.m., and received a ticket to purchase a "Craftsman Lawnmower, Rear wheel drive Briggs Stratton, 850 keystart. Limit 1 per customer. reg price $599.99 - SALE $99.94". Beneath a picture of the lawnmower, there was the statement "may not be exactly as illustrated." Purchased the lawnmower but was told they didn't have them in stock yet & they'd call when it arrived.
Received call from store saying the mower was in & ready for pick up. Asked if it was in fact a key start (as advertised) & was told they'd check and call me back. Called them a few days later & they offered me my $$$ back - I refused. They said they'd contact Sears Customer Service & get back to me. I called them a few days later & what it boils down to is they're not prepared to honour their advertisement & to take it up with Sears Customer Service.
NOTE: To date, there have been no corrections in the local newspaper to cover any potential errors for the Craftsman Lawnmower that was advertised.
If you want cowboys, you have come to the right company. I had the great misfortune to employ this company to replace my old wooden facia with new upvc cladding in April 2009. Despite it coming with a 10 year warranty, I am still fighting them to repair their faulty work, over 12 months later. Take my advice and AVOID THIS COMPANY AT ALL COSTS.
When I first made an enquiry to have the work done, they were bending over backwards, constantly phoning me to see if I wanted to go ahead with the job. On the day of signing up, the salesman even drove 45 miles from Edinburgh to ensure they got the contract. (Desperate or what!!)
I chose to go with a coloured fascia instead of the usual white. The sample the salesman showed me was nothing like the final product and if you look up at my facia from ground level you can see it has simply been sprayed with paint rather than coming out of the factory already coated. There is white all around the underside of it and pretty unsightly when noticed. I have since found out they get a local [bodyshop I ws advised] company to simply spray it the colour of your choice.
The installation went ahead smoothly and the actual fitters were very nice and extremely helpful. On completion of the job, the balance of the payment HAD to be paid immediately, which I gave to the fitters. However, when I first saw this facia, I wish I had just cancelled the whole job and forfeited my deposit.
Over the next few weeks, once my cheque had been cashed, I noticed several faults with the installation which I reported to their “Customer Service”. I use this term very loosely as it does not exist at all and I feel they could do with going on courses to learn how to actually deal with their customers. Over the past 12 months they have been out to sort at least six faults.
THIS IS WHERE MY GRIPE WITH THE COMPANY LIES.
I had and still have to escalate all my faults to their director David Stewart, who apparently has to sanction all remedial work. He is the most arrogant person I have ever had to deal with in any company. Instead of taking responsibility and rectifying my faults, he continuously tells blatant lies that he will phone back when he never does. That is only when I actually manage to speak with him. This is cascaded down to the rest of the staff and when I phone to register a fault found, I am told he is either in a meeting or mysteriously “out”. Don’t waste your time waiting for a return call as it will never come. I have kept a detailed record of all the times I have had to contact them over the past 12 months to report these faults and it does not make for good reading. It is only when I contact them again and again that they actually say they have someone pencilled in to visit “tomorrow” to fix the fault. Of course, if I hadn’t phoned them all these times I would be still waiting. Each complaint has taken approximately 6 - 8 weeks to fix once reported to them.
I have little confidence in this company and would advise other prospective buyers to stay well away. There are plenty other more trustworthy companies out there to give your hard earned money to and if I could turn back the clock and go elsewhere, I would.
Giving Craftsman Cladding my business is the biggest mistake I have ever made in my entire life.
I own a Craftsman set including a cordless drill, trim saw, reciprocating saw and fluorscent light with chargers. My complaint is that all batteries will no longer accept a charge and now the entire kit is worthless to me. Replacement batteries are too expensive. I can buy individual items with batteries from other sources that will do the job but I would prefer to use my kit that I already own. I was leaving the batteries on their respective chargers in order to always have them ready when needed.
This, apparently, was the wrong thing to do as the batteries stopped working either from surface charge build-up or damage by overcharge. Nontheless, I feel I may as well trash the entire kit and re-buy individual tools. I know I can find others much less than the Craftsman brand so, unless I hear something positive from you soon, I will follow-up. I intend to also post this online to warn others not to buy kits. What a waste of money and product!
My name is Misty Waldon, I received a lot of tools for Christmas, one of these items was a craftsman 2.4 hp...
My wife had bought me a new craftsman winter coat and it has a zipper that works both ways it is very hard to...
i bought an new yellow and black professional garden tractor 48 inch cut and when the store delivered it I...
On 8/30/11 12:49 pm I went to Sears (parts & repair), 3555-1 St. Johns Bluff Rd. Jacksonville, FL, to buy a...
I bought a power miter saw from them and the guard was defective. The saw sat on a table and one day when I went to use it the guard just broke off into the saw blade. Now they want over $20 just to ship this $16 part to Alaska. I will continue to use the saw without the guard and if I ever cut myself using it I will own some of Sears. I don't know why Sears has stores in Alaska when they want to rip us off on shipping for parts for their products.
I have been a customer of Sears for most of my adult life. I am 63 years old and have enjoyed your products a number of years. Over the past years I have sworn off of any air compressor or craftsman power product. We have all heard of bad luck comes in three's, in my case it comes in two's. Everytime I purchase a lawn and Garden item, Chain Saws, Weed eaters, blowers I purchase two, one for me and one for my father in law. Each of the items only lasted two years and could not be repaired at a reasonable cost. In the past 4 years I have purchased two air compressors under the same circumstance. Each compressor was received with a bad air nossel, we was replaced and each compressor will not old air overnight much less a couple of days. Here recently I find myself wanting to buy another compressor that will hold air and not think about all the trouble I have with your product. I continue to patronize your company and this time I am going to ask for some type of discount, return or something if I buy another compressor. My name is allen Byrd at [protected]@comcast.net
I purchased a Craftsman Professional series riding lawnmower in July of 2008. I may of 2011 i noticed there...
On April 18, 2011, our Craftsman riding mower broke down. We contacted Sears and was told that repairs were covered under warranty (we bought the machine in June 2010 for approx. $1200). The blades are not turning and we cannot mow the lawn (1 acre). First appt. was for May 4 wherein they installed a new belt and new battery (we paid for battery). After repairman left, belt fell off. Sears ordered another belt and scheduled another appt. for May 9 wherein they installed another new belt. After repairman left, belt fell off again. Sears ordered more parts (4 boxes of which we have not opened) and scheduled appt. for June 1. Sears cancelled this appt. and we rescheduled for June 6. On June 2, Sears called and rescheduled the appt. for June 24. Sears cannot figure out what is wrong with the tractor, cannot fix it and keeps delaying our appts. saying that other people are in need. Our family has always bought Craftsman tools, lawn mowers, etc. (I am also a Craftsman member) and cannot believe the type of service (NONE) we are receiving from Sears. We are very frustrated and want to return the tractor and get a refund or a new tractor. Please let us know what the next steps are to make a "customer" happy with your product. Thank you.
I purchased a $400+ gas push mower, with key start from Sears and 2 weeks later received mail soliciting that I could buy extended 3 year warranty for 114.99...
if I called [protected] by May 30 1011. I called on May 15, and the phone operator said he could not honor this price, that I would have to pay 100.00 more. Long hold waiting to speak to supervisor, who finally got on to say, that I would have to mail in the payment, they could not honor that price by phone ... (the Ad said to Call by May 30 to get the price!)
I asked to speak to anther supervisor, While waiting I said I was noticing the google searches for class action law suits citing fraud in Sears Warranty solicitations...
Here's the thing. While on hold to speak to someone.. I waited 5 minutes and called the same number. ( on my second phone cel phone) Got a different person on the phone and had no problem to get the warranty at that price using the same phone number. Go figure.
Way to go Sears.
The complaint has been investigated and resolved to the customer's satisfaction.
This winter I went to Sears (Lindenhurst) to replace a spark plug for the above mentioned snow thrower. I...
I took my leaf blower in for repair to Sears. I was told that it would take 10 days. Two months later a lady...
In September 2008 I purchased a craftsman 625 series lawnmower serial#072408M021169 from Sears. Since then I...
FYI The Craftsman "lifetime warranty" has been lifted on new tools like: shovels, rakes etc. which have a wooden handle
it has been replaced with a 25 year "limited warranty"
fiberglass handled tools seem to still have the lifetime guarantee.
don't know why they did it, if a shovels gonna break its gonna do it within 25 years the only thing that will happen with this change will be a loss of many loyal customers... they're gonna loose money...
ohh yea all of craftsman's "New Innovative" tools are made in china
these tools include:
-the "dogbone" wrench
- the "universal Wrench" (boxed end is a bunch of raised edges)
- the reversible open ended wrenches
basically if it doesn't look like a normal tool then its probably made in china
I think i have seen some other tools that are made in china as well.
and pretty much every power tool is made in another country
craftsman is destroying themselves and pissing people off in the process... WHY?
I bought a lawn mower in 6/2007. It was in the shop 3 times under warranty for the same thing. The front...
There seems to be a poor and inconsistent product quality of tools under "Craftsman" brand name.
The store management is callously indifferent to requiring customers to make repeated trips to store to correct problems and the resulting inconveniences.
The apparent economy of purchasing items at Sears is illusory after one considers the cost of remedying problems.
The "real cost" of buying at Sears is probably higher than than buying from other merchandisers.
My complaint is that your new saws don't hold up as well as your older saws do. Last year around this time we bought one of your new Craftsman chain saws, a 16 inch 36 cc. We have cut some where about 4 racks of wood with this saw.
It has never worked as well as my old craftsman.
I'm not happy with this new saw. After the saw runs for a half of hour or so, its real hard to start back up. My old Craftsman saw never did lay down on me.
So why is your new saw Beening Lazy? If you are going to put your name on these saws, make sure that they can do the job.
I have a 5 year old tractor which has a plow to remove the snow. The engine transaxle belt broke. I went to...