The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears / Craftsman Riding Lawnmower — lawn mower will just stop running
resolved to the customer's satisfaction
I purchased a Craftsman Lawn Tractor Model No. 917.28714 DLS 3500 Limited Edition In April of 2007. I did not purchase any Maintenance Agreement. I previously owned a Craftsman that i had for 17 yrs and it still ran good when i got ride of it and purchased the new Limitied Edition in o7. I did not purchase the Maintenance Agreement because Craftsman always made good products and it was not necessary until i purchased this tractor. I have had trouble with it staying running for 3 yrs now. I have changed fuel filters, spark plugs, clean air cleaner, flushed the gas tank, tried clean fuel and i have still have problems with it running.
I have also called out a Sears repair service tech who looked at the Lawn Mower and he said There has been problems with this Model. It was a $117.00 to just look at the Mower. The repairman advised me to not use the Craftsman fuel filter but try a different one. Like Briggs and Stratton. I did not do that but did try a new Craftsman filter.
I have always taken good care of my machinery. I am retired and i keep my Craftsman Lawn mower in the Garage and it still looks as new as the day i bought it. I have a acre of ground to cut and everytime i start cutting it the mower runs great about 15 mins then it just quits like it is out of gas. I wait 10 mins start it up and off i go again another 10 or 15 mins. It does this about 4 times in a hour and half of cutting. It is so aggravating .
I do not want to pay another $117.00 for someone to come out and look at it again and tell me nothing is wrong. Could you please help me to get my Craftsman Lawn mower ot run smooth . It is probably something minor but i don't want to pay again for a problem a Sears Tech cannot find. I really like the tractor .
Could you please help me in getting my Tractor to run properly.
706 Cheshire Rd.
Troy, Illinois 62294