The complaint has been investigated and
resolved to the customer's satisfactionResolved Cox Communications — bait & switch
resolved to the customer's satisfaction
We are filing complain against Cox Communications for a bait & switch scam to draw customers into plans that were not initially described in the details during the sales sign up session over the phone. We are now discovering after 6 months into the contract. Long story short, we were previous Cox customers and had switched to Direct TV. Direct TV was pulling some of the same tactics that we are experiencing now with Cox, so we sought to return to Cox. We requested to sign up for a plan that would lock in a 2-year freeze on price increases that we might stabilize our bills. Cox customer service personnel assured us we would be able to lock-in for the same rate, for "The bundle" (digital phone, Internet & Cable TV) in the amount of $143.46/mo. Having repeatedly requesting the steady price guarantee for 2 years and being assured yes, yes, yes, we signed up. Two months into the contract, bills increased requiring a call to customer service. At that time the Customer Service agent (one elevated to handle tier-2 issues the main floor does not) indicated a box was not checked on the initial application by the initial service agent, and that was why we didn't qualify for the rate lock that was going away after a certain date. She fixed the account back and for 4 months rate stayed locked. Now after 6 months, rate increased more than $75/mo. Now the agent indicates there were limitations where discounts fall off after 6 month and will again additional (undisclosed) discounts will fall further after 1 year. Also told if we drop service we would be charged $180 (approximately). Still trying to remain condensed in the problem description, understand there are much more pressing issues than ours, but would appreciate any assistance you can provide against this type (SLAMMING) type service contract "bait & switch" tactics.