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Course Hero Customer Service Contacts

1400 Seaport Blvd., Building B, 2nd Floor
Redwood City, California
United States - 94063

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Use this comments board to leave complaints and reviews about Course Hero. Discuss the issues you have had with Course Hero and work with their customer service team to find a resolution.

Course Hero Complaints & Reviews

Jan 09, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Course Hero — recurring membership

Confirmation No. $[protected] Item Purchased Subscription Membership 3 Months Purchase Date Oct 9th...

Jan 03, 2019

CourseHero — billing

Dear all, I signed for a 1 month subscription for u$39.95 with coursehero. From december 3rd 2018 to...

Course Hero — unauthorized credit card charges

Client Name: hlw44 Date of Incident: 12/26/18 I signed up for a monthly subscription in October but thought I...

Course Hero — course hero removing money from my account.

I signed up for 1 time 3 month subscription in Dec 2017, and course hero keeps removing money from my...

Course Hero — false theft/ scam

I am a student very hard pressed to meet my dail expenses and it came as a shock that USD 39.95 was debited...

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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Course Hero — scam/false advertising

11/27/18 Paid for a month subscription ($40) so that I could view answers to help with homework. It gave me...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Course Hero — unauthorized credit card charge

I had signed up for the service in January 2018, and after about a month or so I paused the reoccurring bill...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Course Hero — homework and quiz answers

They tricked me by providing the answers to my first two homework and quizzes but nothing after that. I have...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Course Hero — homework help provided by course hero

I paid via Credit Card for subscription 23rd Oct 2018 have used daily and then today I am unable to acce...

CourseHerounauthorized credit card charged

Dear ComolaintBoard,

I was a member of Coursehero last year, and my membership ended in October this year, 2018. I did not want to renew my membership for 2019 because I graduate in a month, so I did not pay to renew it.

However, I did not know the card information is still in the account, and Coursehero automatically withdrew money from it without my consent. The unwanted charge happened today October 25th, 2018.

I haven't used any source from them since my membership ended this year, so I want a full refund for this unwanted renewal. I they would process a full refund so that I would not have to file a further complaint.

Thank you!
Anna (email: [protected]@gmail.com)

unauthorized credit card charged

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — $119.40 refund / no refund yet

    October 25, 2018 I thought the $9 will be billed monthly, but I was billed yearly. I viewed one file but it...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — refund not received

    have been emailing them since sunday and they say "within 24 hours, our agents will get back to you." lol...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — not giving refund on time.

    Coursehero just loves taking people's money that they keep sending the same email whenever you send them an...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication

    uploaded the required number of documents, why don't I have Unlocks? Sine 3days i can't enter to my account...

    Course Hero — membership fee

    I signed into coursehero thinking that it would show me the answer to that problem. I then put in my card...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — deduction from my account automatically from credit card - please refund

    Automatic deduction of 39.95 $ had been processed from my credit card. why this transaction had been...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — payment

    I recently subscribed September 29, 2018. But I really want my money back. I don't know why I was charged...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Hero — false advertisement

    As a first year college student, looking for study notes this seem to be a good educational site. I had...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Course Herosubscription

    I subscribed to this company. It was said that I would pay $9.95 usd per month. After I approved payment, I was charged $119.40 at one time on September 6th, 2018. I want a refund immediately and my subscription to be discontinued. I have not even used my account, and I cannot find anyone to talk to about this issue. I cannot even pay my rent on time this month because of this issue. $119.20 may not seem like a lot to most, but it is a lot when you are a college student trying to make ends meet. I thought course hero would help me study for my classes, but it has failed me greatly. Once more, I want and honestly need a refund immediately. Contact me at [protected]@yahoo.com or [protected]. Thank you.

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Course Hero's response · Sep 26, 2018

        Hi! Thank you for reaching out to us on Complaints Board. A support agent has replied to your inquiry. Please let them know if you have any questions.

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Course Hero — art 225 index 7749

      I will like to get my refund back as soon as possible because I did not get the help I needed. I uploaded...

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