Replied
Payment not received
Dear [CourseHero Support Team], I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with my CourseHero account, and I respectfully request your assistance in resolving it. Last May 2023, my CourseHero account was unexpectedly blocked, rendering me unable to access the platform. Despite several...
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Replied
Recovery of my tutor account
I have been a tutor in the website Course Hero for more than 2 1/2 years. Recently I was dispelled from the service just because I was in a foreign visit. The authorities of this platform misunderstood that I have given my account for someone else as I opened my account during my foreign visit. My location has changed and this has caused me to receive a mail asking to verify my identity using my Indian mobile number and valid id card. But I failed to do it in the time frame because of the unavailability of my Indian mobile network. When I managed to get the code from Course hero, I have crossed the time limit and exceed 12 hours than time frame. I have mailed them saying my desperate situation and implored to reinstate my account back. But, they adhered to their strict illogical claim. Please take necessary action upon this and help me to recover my account. I have to obtain 50 dollars as a remuneration for my service. I need to get that amount too.
Claimed loss: 50 dollars want to recover my account back
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This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching back out to our Tutor Support team for any questions or concerns you have regarding your account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Unable to Withdraw Funds
Myself UMESH CHANDRA REDDY BOVILLA
My Gmail : [protected]@gmail.com
My Phone no: +91 [protected]
My account has Suspended by Course hero but I am worried about my $81.5 Withdraw, as I tried to withdraw but due to some issues I am unable to withdraw, So my request is please transfer manually by deducting earnings from my Tutor account to my Paypal Gmail: [protected]@gmail.com , the reason is I am unable to withdraw from my Tutor account due to my Account got suspended, Please solve this issue 😞. I am facing this issue since 20 Days.
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No OTP Receiving when I withdraw all the other OTPS are receiving to me Except Course hero , I has Contacted Course hero team also ,but no change in there response they are saying that it's not due to error so we can't help. But what I am asking is you send Funds to my PayPal account: umeshbovilla@gmail.com, you can deduct funds from my Course Tutor account $81.50, This is the only help I am asking 😔 please do it 🙏🙏🙏. I am not asking Course hero to give free money ,I am asking them to give my Money only that's it.
Thank you for reaching out to us on Complaints Board. We are so sorry for the trouble you have had with your tutor account withdrawal.
Any issues with a PayPal withdrawals must be directed to our Tutor Support team via their support email at tutor-support@coursehero.com. Please reach out to them directly and they can best assist you with your request.
All the best,
Customer Support.
Replied
Sudden disabled account - receiving violations even after serving suspension
I am writing to bring to your attention some concerns I have regarding recent developments with my Course Hero account, and I appreciate your time in addressing these matters. As a tutor who has actively contributed to the platform since the beginning of the pandemic, I am genuinely grateful for the opportunities Course Hero provides. However, it appear...
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Payment not received for solved questions
I have entered my PayPal email correctly, but during the withdrawal process, I received an error indicating that my PayPal email is incorrect due to an invalid extension, specifically "gmil" instead of "gmail." This issue has prevented me from withdrawing any funds for the hard work I've done. What's perplexing is that when I attempt to purchase a subscription on Course Hero, it correctly directs to my PayPal account with the proper extension, "gmail." How is this inconsistency possible? This appears to be a clear case of fraud and cheating. If Course Hero is a legitimate platform, why doesn't it allow me to update my PayPal email address?
Claimed loss: $79
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. At this time we do not allow for PayPal email addresses to be changed once entered, since the email when entered must be entered twice to verify it is correct before submitting. Any issues with a PayPal Email must be directed to our Tutor Support team via their support email at tutor-support@coursehero.com. Please reach out to them directly and they can best assist you with your troubles.
All the best,
Customer Support.
Replied
Withdraw my earnings
Attached are the photos that clearly demonstrate my attempts to seek assistance through emails. Despite their assurances of unlocking my account, I have been unable to withdraw my earnings. Furthermore, they provided a deadline of December 31, 2023, for the withdrawal, yet I have not received any funds up until now. It is crucial for me to access my...
Replied
Course hero tutor account
Today I have received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use. They've asked me to submit 3 items to re-verify my account within the next 48 hours. I have send all items today afternoon and at 11 pm norch fronm tutor support team sent mail that your account is permanently disabled. But I have already send all items
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the issues with your Tutor account. We see that your email with additional information has been received and is being handled by our Tutor support team. If you need anything further please reach out to the support team directly (by replying to the emails which they have sent you) and they will assist you as expeditiously as possible with your request
All the best,
Customer Support.
Replied
Unjust revoking of tutor account
I have been a verified and experienced tutor at Course Hero for more than 2 years. I have answered more than 700 questions with an average of 90% helpful rate. Students love my solutions because I explain them simply and thoroughly and I am always available for any clarification they might need. They love my solutions and explanations so much that they even...
Replied
Withdrawal of Earnings
Yesterday, Course Hero stated they were unable to send payments, or the payment was reversed due to an issue with my PayPal account. I contacted PayPal Support, and they confirmed that my PayPal account has no restrictions or limitations in sending and receiving payments; my account is completely verified. Now, as I attempt to withdraw my earnings again, Course Hero is still sending the same message saying that my PayPal account has an issue. But a when I messaged PayPal again, they said that my account has no restrictions and completely verified.
Desired outcome: Withdraw my money
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Still waiting for their reply. Thank you.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the issues with your Tutor account and PayPal payment. We see that your request has been received and is being handled by our Tutor support team. If you need anything further please reach out to the support team directly and they will assist you as expeditiously as possible
All the best,
Customer Support.
Replied
Tutor Account
Few days ago I recieved link through mail to verify my account but the link was not working then I contacted tutor support and got new link and now I have successfully verified my id but my account hasn't benn restored yet. Please help me out and resolve this issue as soon as possible.
My tutor mail id :- [protected]@gmail.com
Thanks and Regards
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I have contacted the tutor support but they are not replying to my emails
When will I recieve the update related to my account.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the issues with your Tutor account. We see that your request has been received and is being handled by our Tutor support team. If you need anything further please reach out to the support team directly and they will assist you as expeditiously as possible
All the best,
Customer Support.
Replied
Can't answer questions in my tutor account.
I have been a verified and experienced tutor at Course Hero for more than 2 years. I have answered more than 700 questions with an average of 90% helpful rate. Students love my solutions because I explain them simply and thoroughly and I am always available for any clarification they might need. They love my solutions and explanations so much that they even...
Replied
Not able to access my tutor account
Hi my name is Ashwin Jaggi, I am tutor at course hero. My email I'd is [protected]@gmail.com
I am not able to access my account on course hero since a week.
Plz I need work there is health emergency in my family
While logging in I am getting an error as bad request.
ALSO the mail I received to verify the link is expired kindly re send me the link and re activate my account asap.
I have dropped about a dozen request but My ticket isn't getting raised and I didn't get any reply from course hero too. No one is replying me what is this?
there were about 85$ pending at least pay me that amount.
Thankyou!
Claimed loss: 85$
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This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. We see that your request has been handled by our Tutor support team and nothing further is required of us at this time. If you need anything further please reach out to the support team directly and they will assist you as expeditiously as possible
All the best,
Customer Support.
Replied
There hearing process
I don't know what's going on in course hero me and my friend try to make an tutor account on course hero after passing all subjects quizzes and upload educational proofs then we click on submit A unknown window get pop-up in which they mentioned " Your application has been received" and my account get stuck there when I opened my email course hero emailed me to complete my application which I already completed and submitted I don't know what is happening form course hero side. If I emailed them they just ignore I don't know what to do.
Till now after 20,30 days they still emailed to complete my application. Course hero haveWorst support services.
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My emailed them but they not even understand what the real problem is they just tell her to login her account and check but the problem is with confirmation email is getting after submission.
Please fix my Account (i.e confirmation email form submission)
I also want to join course hero but due to this type of unfair things I can't even submit my application.
If you have not already emailed our Tutor Application team, please do so at - tutor-applications@coursehero.com. Our tutor support team will get back to you as expeditiously as possible. Please continue to work with the support agents who respond to your emails, as this will be the fastest way to resolve your concerns.
If you have any additional concerns please let us know.
Replied
Not able to access my tutor account
Hi my name is Ashwin Jaggi,I am tutor at course hero.
I am not able to access my account on course hero since yest.
I have dropped about a dozen req but My ticket isn't getting raised and I didn't get any reply from course hero too.
While logging in I am getting an error as bad request.
ALSO the mail I received to verify the link is expired kindly re send me the link and re activate my account asap
My email I'd is [protected]@gmail.com
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
Hello,I am a tutor At coursehero.
I am not able to access my account,I am getting an error message as a bad request.
The link which I have received to very my personal details is expired.
Kindly share me the a good active link and help me active my account Asap.
Thankyou.
registered email is- akj7609@gmail.com.
I received a mail saying I need to reverify my account details but the link is expired .
plz help and get me back my account access asap.
No one is replying on my emails.
They are replying to other emails but not on mine .
Can you please tell them to reply me as soon as possible
No one is replying on my emails.
They are replying to other emails but not on mine .
Can you please tell them to reply me as soon as possible.
As mentioned before, at this please wait for a response from our tutor support team, who will get back to you as expeditiously as possible. Please continue to work with the support agents who respond to your emails, as this will be the fastest way to resolve your concerns.
If you have any additional concerns please let us know.
At this time we see you have multiple open emails with our tutor support team, who will get back to you as expeditiously as possible. Please continue to work with the support agents who respond to your emails, as this will be the fastest way to resolve your concerns.
If you have any additional concerns please let us know.
Replied
Hello
I have been working for CH for more than a year now. and then they placed my account on a 14-day probationary period, and I already unlocked it, and now they locked my account again for another violation, they said. I have worked exclusively for this company, and CH is always coming up with problems just to close the accounts of their hardworking tutor...
Replied
Yearly prepaid subscription/tutor questions
I paid for a years subscription in May 2023 and tried to ask tutor questions at the end of november. They didn’t go through and it said I needed to verify via sms which I tried to do. It said I couldn’t so I should contact them via email which I did. I successfully verified via email because I have all the relevant info they asked for. They wrote back and...
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Replied
Disabled my Course Hero Tutor Account
On Nov. 23, 2023 i received on email from course hero saying i need to do ID verification check saying that course hero identified unusual activity on my tutor account that violates their Terms of Use. To ensure the integrity of their platform for students and other tutors, my account has been temporarily disabled. I follow the steps given in veryfying my identity then at the same date, Jude of course hero support team responded that my account was already re enabled. I was able to use it. Then the next day, Nov. 24, 2023 suddenly i can't access again my account. Then an email from course hero was sent saying i need to do ID verification check again. So i did the process again but this time there were no response from the support team.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Remove my uploaded documents
I have uploaded notes from my university which violates the copyright regulations. All the notes i got from my university requires consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and i really need to remove before the university takes any action. Please assist to resolve this matter. Thank you!
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Warm regards,
Support
Replied
Yearly charge
I wanted the monthly subscription and the charge me for a whole year. when I asked to be refunded for the year and just charge the monthly charge, I was told because I use the website they could not do the refund. Of course I use the website I thought I was getting a monthly charge that we could be canceled any time. I’ve use this platform for a very long time, and I am so disappointed that when I decided to get a monthly subscription to it, they screwed me over.
Claimed loss: 154
Desired outcome: Refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to your refund request. They will be best able to assist you at this time.
All the best,
Support
Account disabled by mr jess for no reason a day before withdrawal of my $295
I, Ashrafun Nisa , contacted on [protected]@coursehero.com again and again that provided link for re-verification is expired so how am I supposed to re-verify but they didn't reply and then I contacted on Complaints Board then Ms Emily from Tutor Support Team replied and gave my new persona link for re-verification and wrote that I used VPN in last...
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