Course Hero’s earns a 3.8-star rating from 753 reviews, showing that the majority of students and educators are satisfied with educational resources and support.
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Replied
Course hero account
I was tutor on course hero by solving questions answers but one day on 27 october 2023 when i was going to open my accout it was unable to access. I also got mailed that its requir to verify that its me, they have given me link for verification but when i open link it show expired. I have also mailed them but they are not responding. My helpful rate is approximately 93 percentage. There are also more than 200 dollars. Please help as soon as possible.
My account is [protected]@gmail.com
Desired outcome: Access my account and want my money back.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
No response from tutor support team even after 20 days
I complained regarding my account getting permanently disabled even after re-verification done on persona link given by Ms EMILY from Tutor support team but Mr Jess disabled my account without any reason and wrote that they will not state the reason of my account getting disabled. I had $295 pending for withdrawal after solving 148 questions . This is clearly cheating .
Now after Nov 7th they are not responding to my emails on tutor-support@coursehero.com and when contacted on +18886349397 and spoke to Ms ANNA she informed that we are not tutor support team and can't help with it .
I have my most depressing and worst experience of working on this platform.
Complaints Board please into the matter and help me to get my $295. Kindly aware people to not fall for such scam .
I am preparing to complain legally as well . Can you help me in that .
Registered Email id - [protected]@gmail.com
Claimed loss: $295
Desired outcome: Re-enable my account so that I can withdraw my money.
This complaint has been resolved automatically due to user's inactivity.
We apologize that we were unable to provide you with your desired outcome or reverse the decision. The decision is final and your account is permanently closed for violation of Course Hero's Terms of Use which was explained in the communication from our team. We will not be able to make any exceptions or facilitate any further requests in connection to this account.
Best,
Course Hero Support Team
Replied
Student asking me for clarification but marked me as unhelpful first.
This is about question_id=[protected].
Today I've received something on your site. The student marked my submitted answer as UNHELPFUL but he/she is asking for CLARIFICATION.And the thing is the question he is asking for CLARIFICATION is not even in the original question!
Should I answer it or not since it dragged my ratings down?! Should I answer the clarifications, will the Inconsiderate and Notorious Scoring of CourseHero restore my rating from 93% to 96%?
PLEASE BE CONSIDERATE to TUTORS COURSEHERO! AND TELL THE STUDENTS to stop marking UNHELPFUL when they're adding ADDITIONAL QUESTIONS which is not even in the ORIGINAL! I WISH THAT TUTORS CAN REPORT STUDENTS like that!
YOU KNOW what I'm trying to maintain my current Rating 96%. It will take a couple of several answers with Helpful rating to reach that score but a SINGLE Unhelpful Remark will drag that score down to OBLIVION!
Desired outcome: RESTORE MY RATING from 93% to 96% and I need my earned money
Course Hero,
This happened on question_id=[protected] on 11/11/2023 at roughly 4-5 hours ago.
This is the first thing that happened to me and I demand that it should not happen again to us tutors.
The student posted an original consisting of 3 questions in Geology. I answered all three in detail. No other questions asked. There was also no added comment from the student. There were only three questions that I needed to answer, the rest were instructions.
Later on, I found the answered question I'd submitted as "Unhelpful" because he said that I didn't answer the "other" questions which were not in the original. Turned out he just added 3 additional questions later on after I submitted it.
He used the comment section of that original question post to add the postscript questions. So it will appear that I didn't answer the whole set of questions.
Now he asked for Clarifications but marked me as "Unhelpful" for what? He wanted me to answer the newly added questions which were not in the original? I think this student is using the system to gain.
My rating goes down from 96% to 93% because of Course Hero's notorious and inconsiderate scoring system all because of that student.
Students should refrain from using the comment section of the original questions to add postscripts questions when the answer is already submitted. Don't mark the tutor as "Unhelpful" just because they "overlooked" the questions which was added later on in the comment section.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I am sorry to see that you have received what you believe to be an unfair rating. It is always our intention to treat both students and tutors fairly. In order to best assist you, I recommend reaching out to our tutor support team at tutor-support@coursehero.com as they will be the best team to assist you.
From there our team will be able to review your claim and proceed accordingly.
Warm Regards,
Cornelius
Replied
Account disabled unannounced and for no valid reason and cheated me with 290 dollars
On Nov 3rd at 5am IST, I received an email regarding my temporary account disabled and I was asked to submit my details on persona link (OTP on registered mobile and my National ID which I submitted during account application initially) within 48 hours. First, my money was going to be available from Nov 4th and they disabled it before that. I knew their...
Unable to access to my account since Nov 3rd 2023
I am Ashrafun Nisa who works as tutor on course hero. I received an email on Nov 3rd that my account is temporarily disabled due to unusual activity which I am completely unaware of & was asked to re-verify my account on given persona link which was already expired on Nov 3rd . I got a new persona link after complaining for 5 days on Nov 7th & I successfully completed the verification process on Nov 7th at 5 am IST .
But I have not received any response or update from support team yet . I am unable to access to my account since Nov 3rd .
Email Id - [protected]@gmail.com
I was being appointed as course hero tutor on 16th October 2023 . Tutors can't withdraw amount before 2 weeks or less than 20 $ .
Firstly , my amount was going to be available for withdrawal from Nov 4th and they disabled it before that . I knew their intention was not right.
On Nov 3rd at 5am IST , I received an email regarding my account getting temporarily disabled for some unusual activity ( which I am completely unaware of) and I was asked to submit my details on persona link ( OTP on registered mobile number and my National ID which I submitted during account application initially on 14 th Oct ) within 48 hours. I am unable to login to my account since then .
The given persona link for re-verification was already expired on the Nov 3 itself when I checked their email on Nov 3rd at 11 am IST so that I couldn't complete the process . So , I complained them regarding expiry of the link that I have only 42 hours left to complete the process. I did 20+ emails within 4 days . But I got no response for 4 days . I have attached screenshots of the same . Then I complained on Complaints board and Ms Emily from Tutor support team replied me and lied that I have used VPN during document re-verification process .
Firstly , I know English and it was written clearly don't use VPN so why would I use that . Secondly the link is expired so I cant even open the link . Using VPN is not even in picture.
She provided me a Second persona link for verification on Nov 7th at 4:54 am IST and within 12 minutes I completed the verification process of OTP and National ID at 5:06 am IST . I have screenshot for the same .
I 1000% certain that I have not voilated any rules of the platform and the course hero team has not been transparent and did this so that I cannot withdraw my amount .
I have dedicated my 11-12 hours daily on this platform and didn't receive a single cent .
My pending balance was 253$ and available for withdrawal was 11.5 $ (minimum balance required is 20$ ) and 15 questions were yet to be rated which was around 30 $ so total was around 294.5 dollars.
I had submitted correct details and I have proof of the same and I had also submitted within time frame of the second link which Ms Emily from Tutor Support provided . That second link was also not working when I check after half an hour only while stating it is valid for 1 day . This proves that they tried to scam people. Fortunately, I completed it then and there.
Still Mr Jess emailed me that they permanently disabled my account for no valid reason on the very next day stating either you didn't submit the right details or didn't submit on time . Both the reasons are wrong . And now , they are responding me within 12 hours only that their decision is final and can't share additional information . This is so unethical on their part .
Then I called on +[protected] and was informed that this is just customer support and not tutor support. And there is no number for tutor support.
I have also got to know about 100+ people through social media who faced the same issue and being robbed by this company .They appoint new tutors and make them work and then disabled their accounts before payment and appoint new tutors again . They charge students to ask questions but they don't pay tutors to solve it . I request to all please address this issue and make people aware about such scam.
Please take necessary action and the company should re-enable my account and pay me my hard earned 295 $ for 148 questions that I solved for students who paid this company but the company took our money .
Replied
Payment not received . account disabled for no reason just before withdrawal
I am Ashrafun Nisa from India and I worked on course hero platform as tutor . When pending amount was going to be available from Nov 4 for withdrawal but they temporarily disabled my account for no reason on Nov 3 stating to re-verify on given link and the provided link was already expired and now it's 5 days but not single response is received. I have not received a single penny for working 11-12 hours daily on this platform. Kindly look into the matter and help me to regain my account and my payment.
I had got an email that my account got temporarily disabled on Nov 3 at 5 am IST and was asked to re-verify my account through persona link but the link was expired already on Nov 3 at 11 am IST and unable to login since then. I have sent 10+ emails but not a single response. Please provide solution for it asap .Email id-ashrafunnisa2598@gmail.com
I have not vioIated any rules . And I have successfully re- verified my account now l on given new persona link on 7th Nov at 5 am IST. But I don't know the further process to get access to my account . Kindly look into the matter and guide me further .
Sincerely
Ashrafun Nisa
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Bessie
Replied
Complaint regarding unfair treatment and lack of communication from coursehero support team
I am writing to formally file a complaint regarding the unfair treatment I have experienced as a tutor on the CourseHero platform. Despite my dedication and efforts, I received a probation notice without any specific details about the alleged violation of their terms of use. Furthermore, my subsequent attempts to withdraw my pending payments were hindered...
Read full review of Course Hero
Replied
Tutor Account Locked
On October 28th, my account was temporarily disabled due to an alleged violation of the Terms of Service, which I am certain I did not violate. An email was sent to me to verify, but the link is no longer active. There has been no response in days for any update. I have earnings that need to be withdrawn, but I can't even get my hard-earned money. Could you please assist me with this?
I can't verify my identity because of the expired link.
Desired outcome: Enable my tutor account and withdraw my earnings.
The persona link you provided is not working. It says VPN detected but I am not using any VPN. Please provide a new link. Thank you
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Tutor account disabling
CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use.They gave the link for verification but the...
Replied
Tutor Account sudden closed without noticed and contrary to what they said I can still access my account for withdrawals.
Greetings,
I am feeling so down and frustrated after putting a lot of effort to provide quality answers for students, even sharing my precious notes for them to understand better the topics only to be thrown away just like that. I am aware that I answer a question that has little data, that's why I told the student to provide me further data so I can help answer the question because I have expertise in the topic that the student is trying to ask. However the Course Hero team branded my answer as fake and spam. And just like that they sent me an email that I can no longer answer questions but I can withdraw my remaining earnings. I have 95% overall helpful rates with over 90 questions answered. I am literally crying typing this complaint. It's not all about money I feel like I'm not good enough as a tutor by the way they treat me after all I had done for the students.
I am hoping that they give me a chance and they review all my contributions to their platform.
Desired outcome: I am hoping that they give me a chance and they review all my contributions to their platform. If not, I hope you extend my access to my account so I can atleast withdraw some of my hard earned money.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Account permanently disabled
CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use. They've asked me to submit 3 items to...
Read full review of Course Hero
Replied
Payment not received due to verification problem
My course hero account was blocked, but there was a message that I can withdraw my earnings after it reaches $20 but when I tried to withdraw, I am unable to do so because it says that my account cannot be verified using sms. I have attached an image for better clarification. I contacted the tutor support team but they told it is not a system issue and they asked me to type the number correctly. I tried several times with the correct number but still couldn't withdraw my earnings. Please help me.
This is my email address that I have registered my course hero account mubeena.[protected]@gmail.com
Desired outcome: Please allow me to withdraw my earnings
My email address is mubeena.ichemc@gmail.com
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a resolution. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Replied
Can not login into account
hello!
With a 92% helpful rate, I work as a Chemistry tutor on this platform. I have been unable to access my account since yesterday because it says that either my email address or password were entered incorrectly.
I tried to get in touch with their team, but no one responded. Instead, they sent me an email with an expired link for the verification process, so I tried using that link again, but to no avail. I attempted to reach out for the same but received no response.
I want to add that without making a single error, I always work with the utmost integrity.
thank you
Desired outcome: i would like to get login into my account
Hello
I have been emailing your tutor support for the past two days, but you guys have not responded. At the very least, tell me if my account has been disabled and what I should do to restore it.
I sent emails to you guys in a desperate attempt to get a response, if only to ask whether you could fulfill our request. Do not abandon us to hanging.
Thank your for your response
I have already tried reaching you guys but there isn't any response from your side. If possible can you please respond to my mail which I have been sending since yesterday.
I will be grateful for your help
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Hello good day!. I need some help with my account. It was locked due to failed phone verification attempts. I have already messaged customer service in website and in email. How do i back mt account. Please help me resolve. What should i do?
Replied
Request to delete all documents in my account
Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 820-30 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Boards. Unfortunately Complaints Boards will not be able to assist you in regards to content removal. However, our Support team, the only team that may assist in this request will be more than willing to assist you regarding this matter. If you have not already, please reach out to our Support team at support@coursehero.com. Our team will verify yourself and the account and resolve your issue quickly.
Regards,
Support
Replied
Subscription charge without seeking my permission
Course Hero charged me one year subscription fee (S$170), without seeking my permission.
Neither they sent me any email/ message or call before the charge.
They didn't send me email, even after the charge. I came to know about the charge via my Credit Card bill. (Lucky that I checked the credit card bill this time).
These are unethical business practices.
Desired outcome: Refund of S$170 which were charged without my permission for a subscription from 17-Oct-2023 to 17-Oct-2024.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to any questions, concerns or refund requests. They will be best able to assist you at this time.
Regards,
Support
About documents
Hello I am sonia and about 15 days before I took 165$ subscription for course hero, but now it showing for unlocking documents I will have to pay more money why is it? If they cannot provide best services to me please return my money. I do not want anything. We are student and it is very hard for us to earn money it is not for wasting. Solve this issue otherwise I will have to take a strict acrtion.
Payment not received followed by locking my account
On the course hero platform, I am a chemistry tutor. I made an effort to withdraw funds from the account. The system said I had to verify my phone number before I could withdraw the money. Then a message stating that we are unable to verify your message appeared, and when I tried to log into my account to check on the status, it stated that your account has been locked due to numerous unsuccessful attempts for entering a number. However, I added the same number twice, so why am I being locked?
Try to unlock my account, please. I received a good rating there.
Desired outcome: I would like my account to be unlocked
Replied
My tutor account and pending earnings
Course hero gave me probation period and blocked my tutor account.
I can't even log in to my account to get an evidence my pending earnings.
Thats unfair practice done by them to save themselves from paying.
I am sharing a record of 7th october , and i earned alot even after this date till 9th of October.
They are not paying me the pending earnings which were around 350 USD. My earnings grew at a fast rate in the last 2-3 days.
Desired outcome: I need my account back, and if thats not possible, i at least need my pending earnings with a penalty of $1 on each question i had answered as a defamation fee which i am going through since all of this happened.
You can disable the account but can't stop our pending payment.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
Regards,
Support
Replied
Terrible tutor service
I asked a question for my Chem 121 assignment, the tutor username “Grace0001” provided me with an explanation that not only needed reformatting completely due to the lack of clarity but decided to not even solve the question I was asking when I desperately needed the answer and step processes. I put a thumbs down review asking if they could revise it and...
Read full review of Course Hero
Replied
Coursehero removed me as a Tutor without paying me
I started working as a Tutor in CourseHero last September 28, 2023, everyday I logged in and work as a Tutor answering questions of bunch of students...
Afterwards, just today I found out I received a violation warning that I violated something to which I did not commit anything. They just removed me without paying me after I worked for a weeks to tutor students online and answering questions, then suddenly CourseHero took me out from the program without paying me.
Desired outcome: I would like to receive my payments from the work I have done almost 2 weeks.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 05, 2025 - View all Course Hero contacts
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Now you will receive a reply that contact on tutor-support@coursehero.com . We can only help you there . But this is just fool you and other complainants. They don't help and on Twitter I was asked to contact on 24/7 available helpline +[protected] and when I contacted and spoke to Ms Anna she just denied to help me as soon she heard tutor account disabled complaint and said we just help students inquiries.
Now I understand why this company didn't grow like other companies . Extremely shameful.
Same happened with me on Nov 3 and they provided me expired me link too and then after many complaints they gave me new persona link on Nov 7 so I completed re-verification within 12 minutes and when I checked later that link got expired too within half an hour only while stating that this link is valid for 48 hours . Fortunately, I completed the process then and there . But still on Nov 8 they permanently disabled my account saying that we will not give any additional information. This is final decision. Now they are not responding on tutor-support@coursehero.com and on helpline +[protected] since then . I solved 148 questions and earned around $ 295 but could not withdraw single dollar . I met 100+ people on YouTube and Instagram and Twitter who got scammed like me only . They charge students to ask questions and appoint us to solve them and disable our accounts to keep money with themselves and appoint new tutors . Kindly file a complaint legally as well on job/employment scam and on Federal Trade commission and BBB and aware people on social media and make sure you get your hard earned money . I am also waiting for Complaints Board reply .