Course Hero
Reviews and Complaints

I was tutor on course hero by solving questions answers but one day on 27 october 2023 when i was going to open my accout it was unable to access. I also got mailed that its requir to verify that its me, they have given me link for verification but when i open link it show expired. I have also mailed them but they are not responding. My helpful rate is approximately 93 percentage. There are also more than 200 dollars. Please help as soon as possible.

My account is [protected]@gmail.com

I complained regarding my account getting permanently disabled even after re-verification done on persona link given by Ms EMILY from Tutor support team but Mr Jess disabled my account without any reason and wrote that they will not state the reason of my account getting disabled. I had $295 pending for withdrawal after solving 148 questions . This is clearly cheating .

Now after Nov 7th they are not responding to my emails on tutor-support@coursehero.com and when contacted on +18886349397 and spoke to Ms ANNA she informed that we are not tutor support team and can't help with it .

I have my most depressing and worst experience of working on this platform.

Complaints Board please into the matter and help me to get my $295. Kindly aware people to not fall for such scam .

I am preparing to complain legally as well . Can you help me in that .

Registered Email id - [protected]@gmail.com

This is about question_id=[protected].

Today I've received something on your site. The student marked my submitted answer as UNHELPFUL but he/she is asking for CLARIFICATION.And the thing is the question he is asking for CLARIFICATION is not even in the original question!

Should I answer it or not since it dragged my ratings down?! Should I answer the clarifications, will the Inconsiderate and Notorious Scoring of CourseHero restore my rating from 93% to 96%?

PLEASE BE CONSIDERATE to TUTORS COURSEHERO! AND TELL THE STUDENTS to stop marking UNHELPFUL when they're adding ADDITIONAL QUESTIONS which is not even in the ORIGINAL! I WISH THAT TUTORS CAN REPORT STUDENTS like that!

YOU KNOW what I'm trying to maintain my current Rating 96%. It will take a couple of several answers with Helpful rating to reach that score but a SINGLE Unhelpful Remark will drag that score down to OBLIVION!

On Nov 3rd at 5am IST, I received an email regarding my temporary account disabled and I was asked to submit my details on persona link (OTP on registered mobile and my National ID which I submitted during account application initially) within 48 hours.

First, my money was going to be available from Nov 4th and they disabled it before that. I knew their intention was not right.

Secondly, the given persona link was already expired on the Nov 3 itself when I checked their email at 11 am IST how am I supposed to complete the process. So, I complained them regarding expiry of the link that I have only 42 left to complete the process. I have screenshots of the 20+ emails that I have done within 48 hours. But I got no response. I have proofs of all the emails. Then I complained on complaints board and Emily from Tutor support team replied me stating that I have used VPN during document verification.

Firstly, I know English and it was written clearly don't use VPN so why would I use that. Secondly the link is expired so I cant even proceed to steps to use VPN

She provided me a second persona link for verification on Nov 7th at 5 am IST and within 10 minutes I completed the verification process of OTP and National ID. I have screenshot for the same.

I 1000% certain that I have not voilated any rules of the platform and the course hero team has not been transparent and did this so that I cannot withdraw my amount.

Today I received an email that my account is permanently disabled for no valid reason. I have attached screenshot.

I have dedicated my 11-12 hours daily on this platform and didn't receive a single cent.

My pending balance was 253$ and available was 11.5 dollars and 15 questions were yet to be rated which was around 30 dollars so total was around 293.5 dollars.

I have all the proofs and I will file a case on course hero for exploitation and fraud. This is really disgusting and unacceptable.

I had submitted correct details and I have proof of the same and I had also submitted within time frame of the second link which Emily from Tutor Support provided on Nov 7th. Luckily I submitted it otherwise that link was also not working after half an hour only while stating that the link is valid for 1 day. This is clearly fraudulent activity on their end.

I am Ashrafun Nisa who works as tutor on course hero. I received an email on Nov 3rd that my account is temporarily disabled due to unusual activity which I am completely unaware of & was asked to re-verify my account on given persona link which was already expired on Nov 3rd . I got a new persona link after complaining for 5 days on Nov 7th & I successfully completed the verification process on Nov 7th at 5 am IST .

But I have not received any response or update from support team yet . I am unable to access to my account since Nov 3rd .

Email Id - [protected]@gmail.com

I am Ashrafun Nisa from India and I worked on course hero platform as tutor . When pending amount was going to be available from Nov 4 for withdrawal but they temporarily disabled my account for no reason on Nov 3 stating to re-verify on given link and the provided link was already expired and now it's 5 days but not single response is received. I have not received a single penny for working 11-12 hours daily on this platform. Kindly look into the matter and help me to regain my account and my payment.

I am writing to formally file a complaint regarding the unfair treatment I have experienced as a tutor on the CourseHero platform. Despite my dedication and efforts, I received a probation notice without any specific details about the alleged violation of their terms of use. Furthermore, my subsequent attempts to withdraw my pending payments were hindered by an issue with the mobile verification process, ultimately resulting in the unexpected and unexplained ban of my account.

I would like to bring to your attention that despite my repeated attempts to seek clarification and resolution, the CourseHero support team has not contacted me, leaving me in a state of distress and uncertainty. This lack of communication and support has not only affected my financial situation but has also raised significant concerns about the transparency and professionalism of your organization.

I request an immediate and thorough investigation into this matter and a detailed explanation for the sudden ban of my account without clear grounds. Additionally, I urge you to ensure the prompt resolution of the issue obstructing the withdrawal of my hard-earned payments from the CourseHero platform.

I expect a timely response and a resolution to this distressing situation. Failure to provide a satisfactory explanation and resolution may result in the escalation of this complaint to the appropriate authorities and regulatory bodies.

I look forward to your prompt attention to this matter and the swift restoration of my account access and withdrawal capabilities.

On October 28th, my account was temporarily disabled due to an alleged violation of the Terms of Service, which I am certain I did not violate. An email was sent to me to verify, but the link is no longer active. There has been no response in days for any update. I have earnings that need to be withdrawn, but I can't even get my hard-earned money. Could you please assist me with this?

I can't verify my identity because of the expired link.

CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use.They gave the link for verification but the link showed expired.How can i prove my identity with an expired link? I have e mailed tutor support team over and over, but they didn't give valid link, How can i fill in information with a expired link? Even on their website, they mentioned that "if there any issue during identity verification, please contact the tutor support team", what is the meaning of that? They don't help tutors. I even call for course hero company, but they told me to contact the tutor support team, but tutor support team is not responded to my issue. I have never use VPN, and never shared my account with anyone else. Therefore, what is the meaning of breaking the terms of violation? Please be responsible. Please provide a valid link.

Thank you.

Greetings,

I am feeling so down and frustrated after putting a lot of effort to provide quality answers for students, even sharing my precious notes for them to understand better the topics only to be thrown away just like that. I am aware that I answer a question that has little data, that's why I told the student to provide me further data so I can help answer the question because I have expertise in the topic that the student is trying to ask. However the Course Hero team branded my answer as fake and spam. And just like that they sent me an email that I can no longer answer questions but I can withdraw my remaining earnings. I have 95% overall helpful rates with over 90 questions answered. I am literally crying typing this complaint. It's not all about money I feel like I'm not good enough as a tutor by the way they treat me after all I had done for the students.

I am hoping that they give me a chance and they review all my contributions to their platform.

CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use. They've asked me to submit 3 items to re-verify my account within the next 48 hours, or else my account will be permanently disabled.

They gave the link for varification but the link showing expired.If the links were showing expired from the first what to do? So I emailed you immediately. Now they told me that I could not submitted the documents within the time frame.

First of all you are saying that I could not submit the document within the time frame so my account has been deactivated. The links you provided from first were showing expired from first. When you gave the link, when I opened it, it showed expired. So I emailed you immediately. The send me a new link and I verified all the documents successfully.

The next day, But this time, Zee A has replied with different answers. The email was this:

"After conducting a review of your tutor account, we identified activity that violates Course Hero’s Terms of Service." You also provided insufficient materials to verify your identity and/or failed to provide materials within the required timeframe. As a result, your account has been permanently disabled, and you can no longer access Course Hero."

They said that the decision is final and that no further payment obligations are required by Course Hero. I was shocked and just can't comprehend the whole thing. Like, what game are they playing? This is just not right, and it feels so unfair. There was no definite reason given as to why they reached that conclusion.

If I remember it correctly, my account still has nearly $550 in pending payments. It may be a small amount for them, but I worked hard for that money, and I have every right to get paid. I have spent hours answering questions just to help students and provide them with competent learning, only to be betrayed by this company in the end.

My course hero account was blocked, but there was a message that I can withdraw my earnings after it reaches $20 but when I tried to withdraw, I am unable to do so because it says that my account cannot be verified using sms. I have attached an image for better clarification. I contacted the tutor support team but they told it is not a system issue and they asked me to type the number correctly. I tried several times with the correct number but still couldn't withdraw my earnings. Please help me.

This is my email address that I have registered my course hero account mubeena.[protected]@gmail.com

hello!

With a 92% helpful rate, I work as a Chemistry tutor on this platform. I have been unable to access my account since yesterday because it says that either my email address or password were entered incorrectly.

I tried to get in touch with their team, but no one responded. Instead, they sent me an email with an expired link for the verification process, so I tried using that link again, but to no avail. I attempted to reach out for the same but received no response.

I want to add that without making a single error, I always work with the utmost integrity.

thank you

Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 820-30 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me

Course Hero charged me one year subscription fee (S$170), without seeking my permission.

Neither they sent me any email/ message or call before the charge.

They didn't send me email, even after the charge. I came to know about the charge via my Credit Card bill. (Lucky that I checked the credit card bill this time).

These are unethical business practices.

Hello I am sonia and about 15 days before I took 165$ subscription for course hero, but now it showing for unlocking documents I will have to pay more money why is it? If they cannot provide best services to me please return my money. I do not want anything. We are student and it is very hard for us to earn money it is not for wasting. Solve this issue otherwise I will have to take a strict acrtion.

On the course hero platform, I am a chemistry tutor. I made an effort to withdraw funds from the account. The system said I had to verify my phone number before I could withdraw the money. Then a message stating that we are unable to verify your message appeared, and when I tried to log into my account to check on the status, it stated that your account has been locked due to numerous unsuccessful attempts for entering a number. However, I added the same number twice, so why am I being locked?

Try to unlock my account, please. I received a good rating there.

Course hero gave me probation period and blocked my tutor account.

I can't even log in to my account to get an evidence my pending earnings.

Thats unfair practice done by them to save themselves from paying.

I am sharing a record of 7th october , and i earned alot even after this date till 9th of October.

They are not paying me the pending earnings which were around 350 USD. My earnings grew at a fast rate in the last 2-3 days.

I asked a question for my Chem 121 assignment, the tutor username “Grace0001” provided me with an explanation that not only needed reformatting completely due to the lack of clarity but decided to not even solve the question I was asking when I desperately needed the answer and step processes. I put a thumbs down review asking if they could revise it and they really mentioned how there was one part in my question where I didn’t provide context of “what the two temperatures were” when you COULD HAVE CALCULATED FOR IT. I solved the first part myself luckily, however the second part was the part I needed help with and I still could not solve it. You wasted one of my tutor questions and really tried to play dumb with me and now you’re going to get exposed. I don’t condone mob mentality or witch hunting but please report “Grace0001” for poor tutoring behaviour as I’ve already visited their profile and seen that they do not have 1 single star for review and nobody found them helpful at all. Please report “Grace0001” for unprofessional behaviour.

I started working as a Tutor in CourseHero last September 28, 2023, everyday I logged in and work as a Tutor answering questions of bunch of students...

Afterwards, just today I found out I received a violation warning that I violated something to which I did not commit anything. They just removed me without paying me after I worked for a weeks to tutor students online and answering questions, then suddenly CourseHero took me out from the program without paying me.