Menu
Write a review
File a complaint
Couchsurfing International

Couchsurfing International review: Verification fee

C
Author of the review
1:00 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Same as all the users before me, I was asked to verifify my account.

I wanted to move forward with the verification procedure for my couchsurfing account to see what the advantages were of doing so. But I had to quickly enter my bank card number. I then wanted to move forward with the procedure, without ever intending to pay anything (I thought this verification was free) and without ever having any price indicated, I suddenly received a message confirming my payment . I never authorized this payment, I didn't receive any message asking me to verify it (nor on revolut!). This action is fraud. It is illegal not to mention a price, not to ask for confirmation before payment, and not to accept a refund which is mandatory by law: the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 which stipulates the following:

"If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification."

Desired outcome: Refund of the fee

0 comments
Add a comment