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1.3 81 Reviews

Costway Complaints Summary

4 Resolved
57 Unresolved
Our verdict: If considering services from Costway with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costway reviews & complaints 81

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11:27 pm EST
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Costway Gorelax massage sofa chair

I cannot contact company. The fake leather on the chair keeps coming off & sticking to my skin! The chair looks awful as the "leather" is now half off! I get tired of going somewhere & suddenly noticing I have small pieces stuck on me! The concept of the chair was great, although it is too short to fit your feet as it should. I've tried to contact the company to no avail. I would have complained before but I couldn't locate my booklet. I can not tell you the date as I can't find the invoice. I'm sure others must have had the same issues.
Sandi Beach [protected]@aol.com

Desired outcome: Replaced with similiar. Need a recliner for back issues

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2:51 pm EST
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Costway After placing order and money withdrawn from bank, never heard from costway, and cannot reach you. no shipping order, nothing.

the balance of my $814, 00 dollars withdrawn from my account at chase. you only returned only $412.00 dollars on; 1 costway ottoman sleeper bed with mattress, price $369.00. order number, 1184172, and 1, convertible futon sofa bed adjustable couch sleeper with wood legs, price $379.00, order number [protected]. both are color of gray. I never got a shipping confirmation. i have been calling for over a week and email, with no answer. left plenty messages. please return the balance to my bank account or let me know what is happening. thanks, Mary F. Hatchet Phone; [protected]. E mail address: [protected]@gmail.com PS sitting by the phone for 73 minutes, desperately waiting for an answer. my address is : 2177 frederick douglas boulevard apartment 3E, nyc, ny 10026

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Vikki Thompson
, US
Jul 16, 2023 9:57 am EDT

I'm getting a run around regarding the refund of my money as well

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1:22 pm EST
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Costway Fiber Optic Christmas Tree Base.

I purchased Five (5) fiber optic christmas trees. Four of the trees lights are so dim you can barely see the lights from the fibers or bulbs. One base doesn't light up at all. Friday, 12/17/21 - Two trees I received at my home at 25535 Catalina Southfield, Michigan 48075. 12/8/21 - Three trees were received at New Providence Baptist Church Detroit, Michigan 48228. All trees were addressed to Arnett Revels and paid with Mastercard ending 4227.

Desired outcome: I would like all five tree bases exchanged for the ones I presently have.

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10:31 am EST

Costway 8x8 outdoor pop canapy tent w/ roller bag

only odered one at 109.95 cant find verify number got no help from alesha today why i am getting pending charge of 317.85 so i cancelled on my cared it is sad i had to do this dawn-57hotmail.com arnold mo 63010

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10:22 am EDT

Costway super fit folding weight bench adjustable sit up board curved decline bench

I received the product through an order with Walmart. When I received it 1 piece was defective. The part was a handle #6. One of the pins was not out. Seems bent inside. If I could get that part replaced everything else is good.
I am 73 and do not know how to send a picture. I think I explained well enough for you to understand the problem.

Desired outcome: replacement

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1:15 pm EST
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Costway Drop shipping service was not adhered to by costway.

I started drop shipping for Costway on October1, 2020. I was doing ok until they started charging taxes on my orders. I sent the my documents, and stated they would refund the taxes every Friday. They started and refunded a couple then stopped. They said David who was handling it quit, and no one else knew how to handle it' I still have not gotten the taxes returned. January 2021, I started getting complaints on my customers orders, that they had Costway advertising in the box, and on the products. When I emailed and called Costway, their response was. Hi

We are sorry for the inconvenience you have experienced. Please note that there is Costway Logo on the packages of all our products and some items may have Costway logo on the body. We will send you the return label in 2 business days, please help us return the item in the original box. Since it's not a quality issue, a $30 shipping cost will be deducted from the refund.

We have checked your application to our dropship program. We are sorry that the application is not successful. We are looking for partners who make over $10, 000 per month and specialize in the product category which is similar to us. Thank you for your interest in our program. There are also other programs you may want to know about: Affiliate program and large order program( favorable discount will be given on orders over 20 QTY). If there is anything we can help you with, please feel free to contact us.

Helen

They never put ads or stickers, or any other promos until January, 2021.I have lost orders, customers, bad reviews, website and income at $3, 000.00 per month. Until January, they were doing it without labels, ads, or stickers on products. I am 80 years old and used this to supplement my income. They literally put me out of business and ruined my reputation as a seller.Here are some of my bad reviews,
Rebecca on Jan 26, 2021

1 out of 5 stars
Item was supposed to be handmade, came from Costway marked up by about $100. Could have saved money by going there.
https://m.costway.com/wood-wine-storage-cabinet-sideboard-console-buffet-server.html?routetype=product&id=15862&piid=9220100.

Hello. I received the bench but I says it was made by costway. Is that correct? But it cost me $50 more from you than costway. And there's a China sticker on the wood. And the pictures are all just screenshots from the castaway site.I have 4 more like these, and this just started in January.

Desired outcome: Pay for all orders that were screwed up, taxes that were not paid, and reimbursement for loss of income.

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10:10 am EST

Costway Purchase a child recliner and foot bead did not stay up on the recliner and child slipped out of chair and broke her femur

Child recliner order number 5652080-422166 was purchase from your store and the foot board did not hold up, once child was place in the chair which caused her to slip down out the recliner, and at which she was taken to the hospital and it was determine at which time that her right femur was broken

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11:48 am EDT
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Costway Microwave oven

I ordered and paid for a microwave oven on August 6th, 2020, when I checked the provided tracking number the message was "shipping label created waiting for UPS pickup. I waited a few days, my order had not shipped yet, I contacted costway on Aug 11th, I got a reply on Aug 12th that stated "we shipped your order today ". as of today, August 13th my order still has not shipped .

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1:47 am EDT
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Costway Ice cream maker model ep23604 model: ice-2030

I can get no help to purchase a replacement mixing paddle/blender blade for my ice cream maker. I have tried repeatedly to get help and get nothing but "We don't have replacement parts." Can't use my machine because of this simple problem.

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10:47 am EDT

Costway Costway metal twin over twin bunk bed

I have been emailing Costway costumer service since April and they are not able to tell me when my package is going to get to my home. The first box they sent me was water damaged and the paint was chipped off the metal bars, the second package to complete the bunk bed never came to my home and they say it was lost in transit. I attached the emails that I have. I want my items as soon as possible my children need their bunk beds they have been waiting for a long time. They keep telling me a false time frame a couple of times now. I want my items new, not broken and shipped to me as soon as possible. No one could provide me with a Supervisor's information when I asked for it. This has been a ridiculous experience with Costway.

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10:33 am EST

Costway Smokeless infrared electric grill ep24379

This is a very disappointing product no matter what I grill it sets off my smoke alarm I will not use this product anymore. Waste of money

I did not receive any book or suggestions on how to use. Was a small book but was not helpful at all, it burns my meal there no medium setting no lid cover I asked a couple of other people and they agree with we not a good item I mostly cook chicken which I like to barbeq no success too smoky I bought this because it said smokeless which is not the case.
Theresa sinutko
[protected]@yahoo.com

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5:42 pm EST
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Costway Christmas tree, model: cm 20751

The Christmas tree I purchased through Ebay is LED light type with flashing light drived by a transformer. The rapid flashing of LED lighting is annoying and doesn't allow me to look at the tree for any length of time. The light function box works ok; but when unplug the cable leading from the tree to the light function box. Can flashing be elimate

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12:16 am EDT
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Costway Cost way twin tub washer, giantex portable compact full-automatic laundry 8 lbs load capacity washing machine washer/spinner w/drain pump

Both of these products have stopped working. The twin tub was sparking behind the timer and the portable washer won't spin at all. The portable washer worked for 7 months with zero problems then it just stopped spinning. I have gotten zero help from anyone at this company! I'm so unhappy with all of this. The twin tub I have had less then a day and it's sparking after 4 loads how am I supposed to feel safe with this in my home? Is it too much to ask that I just want my family to have clean clothes? I feel like this is a big joke to everyone because no one can give me a answer on how to fix these. I want my Giantex Portable Compact Full-Automatic washer back up and running but it's like pulling teeth to get a answer. I know that it's the timer on the machine cuz it goes to spin and it goes from 7 back up to 10 on its count down. I just want a way to get it working again. Please that's all I aks

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12:05 am EDT

Costway Water dispenser

I purchased a water dispenser and I would like to return it in a exchange for another different one, black and silver or refund my account. I brought this 9/18/19. Why do I keep getting the runaround,
Please just give me a exchange not $25 and keep it. It leaks, I have a new kidney transplant and need to drink a lot of water and this will be convenient to me..#[protected] is the invoice number please reply to me or call me at [protected] thank you ms solano

Sku: ep22901 I will pay the difference

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Lynn Egly
, US
Nov 11, 2020 8:00 pm EST
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Bought a water dispenser have had it over a week. The water that is dispenser has a horrible taste. It's not the water it's the machine. I think it's metallic terrible taste. I paid $92.00 and am very disappointed with your product. Lynn Egly email llegly@aim.com

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3:02 pm EDT

Costway hw60356

Parts fell out of box and I need a package of the connectors (screws, connectors etc.) to assemble. I've tried everywhere. I would just like the package be resent out so I can assemble this item.i don't know why it so difficult. I tried emailing directly and I've tried twitter all to no avail.
Can I at least get a parts list so I can go buy them myself(not happy) @Lowe's.

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12:17 am EDT

Costway Giantek bbq smoker

missing parts for smoker part numbers are following: 9 & 39 on the parts list. part number 9 helps build front tray of smoker and would hold spices sauces and other necessities. part # 39 is the rod for the wheels and would cause any one moving the unit to have to literally pick the unit up which would be impossible when the smoker is in use so i believe that to be very important also. would appreciate a quick response had planned a barbeque this weekend and would help very much to help this go smoothly. thank you

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4:27 pm EDT

Costway Folding bathroom stool; ba7097

Did not have all the screws. Missing two each of 5*50mm expand bolt set, 5*75 mm expand bolt set and the elibibility certificate. I purchased this thru Amazone Prime the first of July because it was what I needed since I have trouble standing in the shower. Please ship to Orr, 36900 MS H'way 35, Vaiden, MS 39176 USA. I hope you will be able to sed me these stainless steel bolts since I am in great need of this seat. Thank you for your prompt attention.

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5:18 pm EDT

Costway Goplus 26lbs tumble compact clothes dyer 13lbs stainless steel 3.21

i bought the dryer on line from Sears platform. It was delivered February 17, 2019. The he dryer broke on May 12, less 3 months, ---the axel that turns the drum splet. Nothing turns. Obviously a defective lemon.

I called Sears and after many delays got your phone number for customere service. I tried for a week to get an agent, waiting hours, . Each time I called your customer service, after anhour of waiting for an agent, the line was always disconnected.

I have filed a complaint with the Better Business Burea in New York.

My receipt from Sears:

Hey, Pavia7858, we just received your order! Details inside
Inbox
x

Sears
Feb 5, 2019, 2:45 PM
to me

We're processing your order! We'll let you know when it ships, Pavia7858.
Sears®
Have Questions?
VIEW CUSTOMER SERVICE
APPLIANCES HOME CLOTHING ELECTRONICS OUTDOOR TOOLS CLEARANCE WEEKLY AD
THANKS FOR SHOWING YOUR LOVE | We're open to serve you.
Thank you for your order, Pavia7858.

We're processing your order #[protected], placed on Tue, Feb 05, 2019.
HERE'S WHAT'S NEXT:

Shipped Items: We'll send you an email with your tracking information when each shipment in your order leaves our warehouse.
We hope you had a great shopping experience today. Please keep this email as your receipt.

Thank you for shopping with Sears.

THINGS TO KNOW:
Most items have a return policy of 30 days from purchase but may vary by item. All returns require a receipt and may be looked up in store. Restrictions apply. Click here for details.

Your order contains marketplace items that cannot be returned or exchanged at a Sears or Kmart store, and must be returned directly to the Marketplace seller. To view marketplace return process, view our return policy.
Order Details view or manage your order
SHIPMENT 31 squaw rd STATUS: Processing
Shipping Address
natalie pavia
31 squaw rd
East Hampton, NY 11937
[protected] Order Date
Tue, Feb 05, 2019

Salescheck #
[protected]

ITEM DETAILS
Goplus 26lbs Electric Tumble Compact Cloths Dryer 13lbs Stainless Steel 3.21 Cu. Ft. Laundry

Condition: New
Sold by factorydirectsale
Marketplace
Mfr# EP23047
Part# SPM15233953224
UPC: [protected]
PRICE QTY ITEM SUBTOTAL
Sale 274.99
Reg. 499.99 1 274.99
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Order Summary
Sale Price Savings 225.00
Shipping & Delivery
Delivery Discount 0.00

Total Due 274.99
You saved 225.00 on this order
How You Paid
Total Charged to Visa ending in ************2954
Account type: CreditCard
274.99
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Since this dryer broke down in less then 3 monhs, I want to return it and have monies redunded. Natalie Pavia

[protected]

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1:11 pm EDT
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Costway Unrequested cancellation unauthorized money withdrawal!

I ordered and paid for the below product on 23rd May for Costway, California:
Order #[protected] - Canceled Reorder
About This Order:
Order Date: May 23, 2019

I saw today that they canceled my order without my request and without even informing me.

Further to this, Costway withdrew money 4 times for the product, 3 times on 24th May and 1 time for a slightly different amount, with no indication, on 28th May.

When trying to contact them, neither their telephone service nor the message possibility worked.

Agnes Golenya

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12:40 pm EDT

Costway Costway sewing serger

I just received my new costway serger order number #[protected] and the sewing motor has no power, the light comes on so it is getting power but not to the sewing motor. I have requested a return label and refund.

I've been dealing with someone apparently out of the country due to language responses and times emails are being sent out for over 2 weeks now, i've done all asked, made a video of serger not working, they said that needle cover wasn't covered and asked me to check that and let them know. The cover is closed, send back pic.

I needed a serger that worked straight out of the box as it should have when it arrived. I had a project to finish for my business so I purchased another worker serger. Now, they aren't responding to me after I sent the pic of the cover closed and it still doesn't work. I let them know that I wasn't going to do any more video's or pictures or mechanic work on the machine, I need the return labels and a refund.

Why should it be so hard to get return labels and my refund for a defective product? Looks like I will end up having to dispute the charge with paypal to get my money back. I will never, ever buy anything from costway again!

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Mona Tillery
, US
Apr 16, 2019 5:33 am EDT

they asked me to send them a video of my problem.. I did ..they wrote me back and what they said was not about the problems..the communication is terrible

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Mona Tillery
, US
Apr 16, 2019 5:29 am EDT

they don't speak English they don't care they only want you money

Costway Customer Reviews Overview

Costway is an online retailer that offers a wide range of products, including home and garden, sports and fitness, office and school supplies, and more. The company has received numerous positive reviews from customers who have praised its high-quality products, affordable prices, and excellent customer service.

One of the most significant advantages of shopping at Costway is the company's commitment to providing customers with high-quality products at affordable prices. Many customers have noted that they were able to find products on Costway that were significantly cheaper than similar items sold by other retailers.

Another positive aspect of Costway is the company's excellent customer service. Customers have praised the company for its fast and efficient shipping, as well as its helpful and responsive customer support team. Many customers have also noted that they appreciate the company's easy-to-use website and user-friendly checkout process.

Overall, Costway is a highly reputable online retailer that offers a wide range of high-quality products at affordable prices. Whether you're looking for home and garden supplies, sports and fitness equipment, or office and school supplies, Costway is a great place to shop. With its excellent customer service and commitment to quality, it's no wonder that so many customers have had positive experiences shopping at Costway.

Costway In-depth Review

In summary, Costway website is good place for shopping with many products. It is easy to find what you need and prices are good. Quality is okay for price, and customer service is helpful. Shipping is fast but sometimes return can be difficult. They have many payment options and website is secure. Reviews from other customers are mixed. They have discounts sometimes, but not much information on eco-friendliness or loyalty programs. Costway is similar to other stores but has its own good points.

Website Navigation and User Experience

Website of Costway is easy to use. Categories are clear and search works good. Pages load fast and shopping cart is simple to understand. But sometimes, too many products make it hard to choose.

Product Range and Selection

Costway has many products. You can find furniture, tools, and toys. Selection is wide, so you can usually find what you need. But sometimes, products are out of stock.

Pricing and Value for Money

Prices on Costway are competitive. They offer good deals, making products good value for money. But, always check quality to make sure it is what you expect.

Product Quality and Durability

Quality of products can vary. Some items are very good and last long, but others may not be as durable. It is important to read reviews and check descriptions before buying.

Customer Service and Support

Customer service is helpful. They respond to emails and have a phone number for contact. But sometimes, it takes time to solve issues.

Shipping and Delivery Services

Shipping is usually fast. Costway offers different shipping options, but tracking information can sometimes be unclear.

Return and Refund Policies

Return policy is standard, but process can be complicated. Make sure to read return instructions carefully to avoid problems.

Payment Options and Security

Many payment options are available, like credit card and PayPal. Website is secure with encryption to protect your information.

Customer Reviews and Testimonials

Customer reviews are mixed. Some people are very happy, but others have complaints. It is good to read these reviews to know what to expect.

Promotions and Discounts

Costway has promotions and discounts sometimes. Signing up for their newsletter can give you access to these deals.

Sustainability and Eco-friendliness

There is not much information about eco-friendliness. If this is important for you, it might be hard to know how sustainable their products are.

Loyalty Programs and Customer Incentives

Costway does not have much information about loyalty programs or customer incentives. This is an area they could improve.

Business Reputation and Trustworthiness

Costway seems to have a good reputation. They have been in business for a while and have many customers. But always check for latest information.

Comparison with Competitors

Costway is similar to other online stores. They have good prices and selection. But, they need to work on customer service and return process to be better than competitors.

Overall Shopping Experience

Shopping on Costway is generally good. You can find many things and buy them easily. But remember to check reviews and return policy to make sure you will be happy with your purchase.

How to file a complaint about Costway?

Here is a comprehensive guide on how to file a complaint or review about Costway on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Costway in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Costway. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Costway on ComplaintsBoard.com.

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Costway contacts

Phone number

1-213-401-2666

Website

www.costway.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costway Customer Service. Initial Costway complaints should be directed to their team directly. You can find contact details for Costway above.

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Use this comments board to leave complaints and reviews about Costway. Discuss the issues you have had with Costway and work with their customer service team to find a resolution.