Furniture was purchased 10/4/15 Huffman Koos promised 6-8 week delivery Furniture delivered 12-4-15, within the 8 weeks Furniture delivered with the incorrect ottoman, which was refused. Spoke with the HK rep on delivery day, and they promised to do the paperwork to get correct ottoman Lived with the furniture for a week and were not happy with it Attempted to phone all numbers for store, never any answer or call back Husband went in and spoke with store manager Frank, and we were told there was not much they could do for us, but if we went on 3 websites, and made positive reviews, they 'might' be able to exchange set, which I did, under duress. It felt like blackmail 1-4-16 Husband went back into store. They would not exchange set, which was fine with us at that point, but they never ordered correct ottoman. Now, we realize springs were not properly attached in sofa, tried to phone again, still no answer 3-7-16, still no ottoman, back into store, waited an hour for customer service, and was told ottoman would not be shipped until 3-28, and someone would call me regarding the sofa. Now, 5 months later, no ottoman, and a damaged sofa. Customer service has been non existent.