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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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11:13 pm EDT
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Costco food court, pizza orders.

I ordered a pizza inside the store, on Amaden Exp. San Jose, Ca. they told me it would be a twenty minute wait. I said ok, waited my 20, went to the pre pay line, they pointed me to the pizza pickup, had about 20 people a head of me, I figured it wouldn't be long and would go fast.. huh! What a joke! Waited and waited, poeple started to argue and almost fight. Nobody came out to even explain why we were waiting so long, or what the problem was! 45 minutes later, after wait my 20, I recieved my pizza..and found out they ran out of pizza boxes! So that halted the pizza machine ! Once it got going, The kids! That work in the pizza line, were taking people that was just walking up to the window ahead of the line that had now about 50 people in line. The mem confront of me were starting to argue and wanted to fight. Still, no management, no employee came out to explain what the hell was going!@ why? This is my question?
I feel because of the lack of organization in the food court, or pizza orders and filling the orders
Put poeple in danger like me, a 61 year old that just wanted to get pizza! And children there too. You guys need to organize that pizza ordering business! Seperate pre orders, from phone orders, and in line orders! The just Cant be treated the same! The fact that NOBODY came out to explain, offer our money back if we didn't want to wait, offer to order anything else or nothing! I complained to the manager in the store, and he even admitted he saw the line!
I'm so upset over this, and I'm not going to give this up until I have an answer! I'm going to boycott the pizza ordering, And let my friends know also.. there is no need for this to happen! Please, please organize the pizza ordering!

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1:23 pm EDT

Costco credit card/membership

Applied for Costco Visa for myself and my wife about 3 months ago. I received my credit card but they never sent hers. Costco has canceled her membership card so even though we paid our annual dues she cannot shop anymore. We have called Citi Visa several times and never received the card even though they say they are taking care of it.
We would like our membership dues returned since I am the only one in the family that can shop there if you cannot resolve this issue in a timely manner.

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9:44 pm EDT

Costco racist exit receipt checker

Every time I encounter Jorge the exit receipt checker he takes extra time to check my cart longer than he did with any nonblack customers. Today 6/7/2019 between 14:35 -14:45 Jorge asked me if I had a second receipt when I questioned why he was taking longer on my cart. I told him everything that was in my cart was on the receipt. Then a second employee came over to verify once he realized a argument had started. This whole situation humiliated me and I felt Jorge was trying to paint me as a thief. I have been a customer of this Elkridge, Md store since it opened. I spoke to Tawny, who was nice and sympathetic. The other manager a male was trying to figure out what Jorge was thinking. I don't care what Jorge was thinking. I was affected by Jorge's constant racial profiling that I have been subjected to every time I come in contact with him. Today was to much.I have been a customer at that store longer than he has had employment there. I do not appreciate his disrespectful and aggressive behavior. On a previous encounter he pulled my cart forward when I wasn't looking and caused me to lose my balance.

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4:25 pm EDT

Costco tire center

Date 6/5/2019
Client [protected]
I have been a member since 2008. shoping at costco it has always been
amazing good product smily faces. exept when we decided to obtain tiers on 6/5/2019. with me where my kids and my brother in law. we arrived at costco at 645 pm and decided to get the tiers paid for instalation. pass 830 pm we had to go ask for our car when we came to our surprice the person who was working on our an decided that the job was to har nd was goign to work on other cars. we waited another 1hr and 30 min to come out of costco with 3 tiers and one need to be done by a mechanic. mario Aguilera was rude and took the time to scream at me and my brother inlaw that he could not do anything and that we didnt know anything about tiers that he was the profesinal. my kids where their they question his attitude towars us whent at any point we were rude towars him. today is 6/6/2019 am running aorund town using gas having to go back to costco. we spoke to the managuer from the store, she just leasen and said sorry many times, we had purshes salads she replacethem with other ones that where inflated and I need to return. noone took the real time to healp us at all. we just got a round around and a sorry.

I wuld like to request a free instalation on the tiers and about 30 dls that I have spend running around doing the job Mario was supposed to get done on 6/5/2019

the imague that mario left on my kids mind of a rude person is not going to go oway, so please if posible a coctumer service training I have been in costumer service for 14 years for t mobile and trust me the costumer is always right. you just dont take your anger at them. you lisen and see what can be done focus on t he positive because and angry worker and an angry costumer don't go together.

thank you and I hope we wcan resolve this issue.

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3:23 pm EDT

Costco kirkland pistachios

We have purchased, and enjoyed, Kirkland Pistachios many times in the past. The bag we purchased yesterday (May 28) was VERY disappointing! The bag seems to be filled with empty shells. Please view attached photo. Had this been the first time we purchased them, I NEVER would buy them again!

Contact information: Susan Mullins [protected]@yahoo.com
2412 Post Rd. [protected]
Sarasota, FL 34231

Thank you for your help in this matter,
Susan Mullins

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5:33 pm EDT
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Costco costco danville ca

We just left this store @ 2:23 pm on Monday, May 20th.

When we arrived I went into the store and a few minutes later my 82 year old husband walked into the store to join me.

As he walked in an officious blond woman demanded to see his Costco card. No one else had been asked for their card before entering. Why was he singled out? Because he is old?

As he struggled to find his card, I walked up to show her our Costco card and she let him in.

What is the deal? Do you need to show the card or not? Enforcing the rules for some people and not others is not fair.

Pam Miller
2011 Braemar Rd
Oakland

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3:10 pm EDT

Costco caesar salad w /dressing #19927

Purchased the salad and the lettuce was really dirty. Mud was caked on individual pieces. The reason I am even complaining is because of the different
Medical outbreaks being traced back to lettuce and the unsafe handling of lettuce.

Thank you for your time and attention in this matter.

Justin Kravetz "Member"
[protected]
[protected]@yahoo.com

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9:40 pm EDT
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Costco racist cashier

Since when is it Costco policy to verify that the wife is a Costco member with her husband at the cashier? or is that only for interracial couples? I'm standing at the checkout with my husband who gave his Costco card as we were unloading. Then I gave my credit card to pay, which has the same last name as his. She takes my cars from me and then says she has to verify that I am a member. She gives my card to another employee as I'm digging my Costco card out of my purse. I show her my Costco card with my name matching my credit card and my husbands card account and name. She says they still have to verify it. We are beyond furious. This would not have happened to a same race married couple. I would understand asking for my ID to match my credit card but this is unacceptable, Courtney at Costco on Peachtree Dunwoody. Maybe we should switch to Sam's Club

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4terare
, US
May 15, 2019 10:35 pm EDT

You need to be deported, slapped across the face and sued for your false claim of discrimination. It does not matter if the couple is the same race or interracial they have to verify. You are only ASSuming that this has to do with your being interracial. You are only ASSuming this would not happen if you were the same race. You sound like a fool.

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Disgustipated1
, US
Oct 13, 2019 5:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of 4terare

Donald tRump, is that you? Well, he certainly does love the obviously racist, uneducated, petty and vindictive people such as yourself...just another deplorable human as himself

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Disgustipated1
, US
Oct 14, 2019 12:50 am EDT
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Replying to comment of

Why are you even here dummy? This is a complaint board for people to make complaints, not a comment board. It’s fairly obvious by your lack of common sense, no grasp of the English language and your posting of spiteful and prissy comments and not actually filing a complaint that you’re nothing but a troll, and a bad one at that. Individuals like you are a dime a dozen; no friends, no life and no goals...except to be a spiteful little troll

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Disgustipated1
, US
Oct 14, 2019 12:54 am EDT
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Replying to comment of

I think your momma dropped you in your head a number of times as a baby...only way to account for all of your pathetic behavior. You’re a loser; you know it, I know it and now everyone else knows it as well. You’ve been owned, and all you’re doing is making yourself look like more of a dip-chit with every keystroke, uneducated [censored]

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Disgυstipated1
, US
Oct 14, 2019 1:29 am EDT
Replying to comment of

I do not hate my dumb daughter. I just wish she had never been born.All she does is cry and get on my nerves.

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11:47 am EDT

Costco kirkland organic free-range eggs

To be clear this is NOT a complaint, but is instead a heads up. I routinely purchase my organic eggs from Costco. I have for years, and will continue to do so.

That said, I had the misfortune of pulling from my most recently purchased egg carton an incredibly dirty egg. It honestly had a clump of mud and whatever stuck to it. I simply wanted to let you know so that you might do whatever follow up you may like to do. I won't be consuming THAT egg but, being the laid back person that I am, it did not dissuade me from using the others from the carton.

Photos enclosed.

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3:42 pm EDT

Costco inappropriate behaviour

12221 BLUE VALLEY PKWY
OVERLAND PARK, KS
66213-2640

Today, I was trying to make a poster for my daughter at the photo center at the Overland Park Costco listed above and your employee was extremely rude and inappropriate. I believe his name was Kyle (not sure about the name) and wore a blue polo and had a beard. First he told me that he was too busy to help me. So I waited. When he did finally assist, he told me that my picture quality was poor and would make a horrible poster. The whole time he rolled his eyes at me and seemed extremely put off that I was there. I ended up leaving and was in tears and couldn't believe the way he spoke and acted out. It made me feel like I was an idiot and I'm debating canceling my Costco membership. I do love your stores, selection and overall experience but this incident was totally out of line. I don't feel I can go back into that store though. I complained to the store manager who took my phone number but I really feel I need to formalize this complaint because he was so rude to me.

Please feel free to contact me if you need further information or have any questions.
Erika Rosenthal
[protected]@att.net
[protected]

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10:53 pm EDT

Costco service

As a Costco member for over 20 years, i was very disappointed when, at the register today, I was questioned about my card's validity. The cashier questioned if I was the authentic card holder. I had to explain in detail that the reasons I looked " different" from the photo on my card was because I had undergone chemo due to cancer and my hair had fallen out. I was embarrassed to be questioned in such a manner and disappointed that the cashier couldn't even offer an apology for putting me in a position in which I had to reveal my medical condition and he was very insensitive. My privacy was violated. Please educate your staff on hippa laws

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1:01 pm EDT

Costco a costco product - the apple strudel

Yesterday, I purchased a box of apple strudels. This morning, when I opened the box and had a bite of one, it tasted strange. So, I opened the strudel and found it was filled with mold. So, I opened the rest of them and found they were also filled with mold.

It's not so easy for me to take them back to the Costco branch where I purchased them because the location is a few times further away than the cost of the strudels.

I have always told people that Costco has great quality food. I am SO DISAPPOINTED that I can no longer say that. I am disgusted that you would sell this to customers for their consumption.

I have attached pictures so you can see what I am talking about. If you zoom in, it should be easy to see the mold. I have also sent you a picture of the receipt to show that I purchased these 24 hours ago.

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6:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco all bran buds on rebate

I am so disappointed. I had got a raincheck for the all bran buds as they were not in store at time of rebate. I got the rain check at the North London Costco store #530. I only asked for one at the time because I believed the boxes to be on the larger size. When the boxes came in I picked one up and was surprised how small they actually were and so spoke to a supervisor by the name of Simon and asked if I may get 2 which he emphatically replied no. I am so disappointed that this could not be accommodated. In past I have always found Costco to be very accommodating to its member's. I was surprised that $2.00 rebate was worth making a member disappointed. This is not good for business and makes me question why I spend thousands of dollars in your store.
Zoe
[protected]@yahoo.com

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3:15 pm EDT

Costco the cashier service very terrible

in monterey park#1318 store. the cashier's name is Jen #2000. Her service vvvvvery bad. Just because i speak English not very well? She deliberately made me difficult. Kept my shopping cart and my Driver's license do not give me back. let me wait out side very long time. When I tried to talk to her about it she just brushed me off. Finally, someone else saw that, then help me check out in another check out Machine!

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3:41 pm EDT

Costco ensure plus nutrition shake (pharmacy)

I recently purchased a case of 30 ensure plus nutrition shake from Costco, myrtle beach.on the box it stated it was vanilla.the covering on the bottle also said vanilla.the contents were chocolate.now there are several different makes of ensure for "muscle" "bones"sold at different prices.whereas ensure plus, being the most expensive is specifically for immune health.i strongly feel that the content was not for immune health, let alone the flavor being wrong.

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12:43 am EDT

Costco food court

I USED to love eating at the food court but so much has been removed and replaced with significantly higher priced items. We used to go eat lunch there and then browse the store - generally buying unplanned items.
With the prices up for food - I only shop with a list now.
Plus - the quality of the pizza - not good! Obviously cutting back on toppings. 2 combo pieces were ordered - no pepperoni on either piece, 2 tiny pieces of sausage and one olive on each, and no mushrooms - and the cheese - WHAT cheese?
Looking around - I saw very few ppl ordering the pricey sandwiches or drinks. I saw the cheeseburger - for $4.99 - forget it! In and Out at 1/2 the price is great. Had to laugh - burger patties sitting in a warming tray, cheese not even melted - just sitting on top cold! Not at all appetizing in appearance.
New ownership of the company shows that they don't give a rip about carrying on the tradition of good food ! We won't be 'trying' it again for lunch

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5:39 pm EDT

Costco bwjsh00134

I bought 4 Inflatable float rings from Costco last summer. All 4 of them ripped at the same seam within the first time of use. I contacted you guys several times with absolutely no help. I was told to not return to Costco and that you guys would honor replacements. So I did that and replacements never came and I was never refunded either. I am very upset that over a year has gone by and now its next summer and still this issue hasn't been solved. I would like my 4 replacements sent immediately or I will have no choice but to escalate this to the Attorney general's office as well as the better business bureau. Attached is a picture of the deflated float and the model #. I bought 4 of them. 2 sets of 2. Thank you. Model # appears to be BWJSH00134.

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7:51 pm EDT

Costco employee

I got to Costco with my dad and we drove separately. We were shopppig and then my dad forgot he had to meet for an appointment and so he left and told me to checkout and then go home. I got everything else that was needed and I get to checkout and I gave the employee my dad's Costco membership card and the employee says wow you have changed a lot and I explained to him what happened. Then he was waitin I believe for someone that is a higher power than him and he explained the situation to them. They said my dad needs to be here physically with me. I said how I spent about an hour trying to get everything. I was really upset about that because we just came back from a 3 week trip and we had nothing in our house. No water or food.

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8:06 pm EDT

Costco debit card gas transactions

I have repeatedly experienced discrepancies carried out by Costco when using my debit card at the gas pumps. Delayed and Disappearing transactions continue to compromise my online card balance. These questionable transactions are unrelated to my banking institute! Having taken snapshots as proof due to believing these occurrences to be fraudulent in nature, I want to file a formal complaint. Please advise

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8:21 am EDT

Costco milk

This morning I poured milk which said sell by April 8 and warm it up. And to my shock it was all rotten with clotted milk in it. I smelled milk bottle it was all good then I pour in glass again it looked all normal. I am so grossed by this as my kids don't drink warm milk and it only happened when I warm it up. What is going on? Why you're groceries are getting so many complains now a days. Other day I bought chicken and it smelled so bad when I opened it's sealed packages. I did not complain then but this is disgusting. Attached is video and pictures

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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