Costco review: Membership

Dear Costco Store Manager,

I am writing to express my disappointment and concern regarding my experience at your store today.

When I arrived at Costco, I was unaware that Executive members were allowed to enter earlier than Gold Star members. At the entrance, an employee asked me to leave because I had a Gold Star membership. I understand that Costco may have different entry policies depending on membership levels, and I would have appreciated a polite explanation of the policy.

Afterward, I went to the membership desk for clarification. The employee looked at my membership card and stated that my membership was expiring at the end of the month and that I was not the primary member. The way this information was communicated made me feel embarrassed and uncomfortable.

I understand that employees have policies and procedures to follow. However, I believe every customer deserves to be treated with courtesy, patience, and respect. I was not intentionally trying to disregard Costco's rules. I simply did not know about the early entry policy. Unfortunately, what should have been a routine shopping visit turned into an unpleasant experience that left me feeling humiliated.

Because of this incident, I am seriously reconsidering whether my husband and I should continue our Costco membership. In fact, I no longer feel comfortable encouraging my husband to renew his membership after the way I was treated. As members, we expect to feel welcome and respected when shopping at Costco, not embarrassed over an honest misunderstanding.

I believe customer service is not only about enforcing policies but also about how those policies are communicated. A simple, courteous explanation would have made a significant difference in my experience.

I am asking management to review this incident and address the importance of treating members with professionalism, courtesy, and respect. I hope Costco takes this feedback seriously because the way customers are treated can directly affect their decision to remain members.

Thank you for taking the time to read my concerns. I look forward to your response.

Sincerely,

A Concerned Costco Member