Costco
reviews and complaints

For the past 20 years I have been using pure olive oil for all my cooking for health reasons. Prior to this, I had used oils such as canola, corn, peanut. I had to stop using all of them after I noticed the consistent heavy gummy residue if left on my kitchen cabinets and hood. I could only think of what it was doing to our health if this is what was happening to the surrounding areas. Costco carried Carbonel olive oil from Spain, so I started buying it from them ever since. This brand had been known to my family ever since I was a child, so I knew it's origins. Approx. a year or so ago Costco removed Carbonel from their shelf, & started carrying their Kirkland brand 100% Spanish olive oil. I decided to trust their choice like many other of their generic products. For a while now I have been noticing that the kitchen cabinets & the hood have the same sticky gunk residue like with the other vegetable oils. I couldn't understand what was happening, until I realized that it all started when I decided to use the Kirkland olive oil. This is definitely not a coincidence! I started using Carbonel for 2 weeks, then switched back to the Kirkland brand, & the same thing happened. 100%pure? I don't think so! Will Costco take notice?

Blue Lagoon, Miami, FL

I assumed this would be of the same high quality as your roasted chicken breast chunks and recipe- or sandwich- ready. I put some SLICES of the beef in a bowl and heated in the microwave. When I had put it into a sandwich and bit into it, I was surprised at the disgusting chunks of fat in each piece.
No one should eat this amount of solid fat and gristle, not even the dogs. I am using the remainder of the bag for the dogs, but I have to trim about 1/2 of the contents out, making the price of the edible food twice as expensive.
Also, a brisket should be tender, and this was quite hard to chew. It is too far to return this, but I would never buy again, and advise others not to.

A) it become a normal/standards for bj's not to have some of the products for which they send you coupons. This happen just about every time you send us coupons.
B) time for you to teach teach you manager how to be polite when people toke to then just turn do not care turning their back and walk back to their office (fire that person). And leave their work to a cashier.
C) let me know if you like my membership card I can go to costco.
D) I tire to drive 9 miles to get this type of service it sucks.

We may go to costco since we do not buy the untasted, garbage, supply by wesley farm that we refuse to buy.
I am tire an dplan to not remove my membership and may be send my card back to you

On december 30th 2019 I ordered a maytag dryer off of costco.com. The site asks you to supply your zipcode to give you a possible date of delivery. For my zipcode in auburn, wa is said jan 7th. Well the 7th came and went, then the 14th. My order status remained in "recieved" status. I finally call and they say I should hear from them by end of week jan 17th. Do I hear back? No... Call again and they said they had been trying to reach us but the number they gave us was completely wrong. I checked my costco account and the correct number was listed. They arranged delivery for the 23rd. Did they show up on the 23rd? No they did not. Called again, oops truck was too full will deliver between 1-5 on the 24th. Did it come on the 24th? No, called at 5pm, oops sorry the truck had issues, next delivery window is feb 1st.in case you are counting that would be 5 weeks after my order and I had taken both the 23rd and 24th off of work to wait around. I will never, ever order from costco.com ever again.

We are SOOOOO disappointed you have discontinued our favorite cake - The All American Chocolate Cake. Don't care you made a new 2-layer cake with moose dropping filling. IT'S NOT THE SAME!
Thinking of not renewing my membership. I'm not the only one either! I know of 4 other people that are pissed! Was it too popular?
Come on people - why screw up a good thing?

I purchased a laptop at Costco and my laptop speakers stopped working after 1.5 years. I called Costco Concierge service and waited on hold for 25 minutes. The Tech had me power cycle off the computer which did not fix the issue. The 2nd thing he wanted me to do was a complete Windows reinstall. No troubleshooting - nothing. He simply wanted me to do a fresh install and wipe out my computer! Are you joking - that is step #2. He said that was their "policy". I said "no thank you". I went online and researched the issue and fixed it in 5 minutes by deleting my audio drivers and then reinstalling. Are you telling me the Tech guy could not figure that out? That is just plain frightening! He never even explained I would lose all my information - he just started to walk me through the process and I had sense enough to ask. Come on Costco - you can do better than that!

My throat is dry and sore after drinking some Water from Kirkland in a small bottle
I'm not playing I wish it wasn't true I got it from my Dad's house. Now I feel worse. So full of hatred right now. They not making this any easier just leaving a report so you know don't drink that water especially it is warm and it comes from Costco they don't take time to examine anything anymore just ship and serve. [censored]

This product was inedible. It was so salty that it was uneatable! I thought I would have a heart attack on the table. The first bag of meat was ok but the second bag was all fat and bone! Disgusting & a rip off. I don't mind paying the $27 but was too expensive. The package was three and a half pounds. I think I paid for the bones, fat & the bags of sauce. Never again!

The copy paper being sold at your store is jamming and multiple copies are coming thru in our copiers and printers in our company offices. During the tax season we normally purchase approximately 25-35 cases of copy paper.
Full cases with 5000 sheets of paper per case; and always had great results with I believe were the Georgia Pacific Brand.
But this new brand your store is selling is not good, and it appears that we will have to start purchasing from Staples Stores. We also use alot of copy papers during the rest of the year, since we have insurance agency and real estate offices in addition to our tax offices.
We just thought you might need to know about this issue with the copy paper since I am sure that my companies are not the only ones having these problems.

Sincerely yours,
Cecil McGee

I brought in my truck for a tire repair 12/26/2019 account number
[protected]
Store in Mount Prospect Illinois
when I talked to the tech BEFORE the service
Finding a bolt in the tire leaking on 12/25/2019
and keeping it from destroying the tire going flat
NO ONE WAS OPEN TO FIX THE TIRE on 12/25/2019
We did a field repair of TEMPORY plugging the tire
I TOLD the TECH that had a field repair at 11am
the tech NEVER said anything
I dropped off the vehicle at 2:45 PM and waited 2 HOURS
so I went to check on the truck
the tire was on the ground next to the truck I was out side the shop area for 15 mins before someone asked me if this was my truck
I said yes
The tech then said he would be right with me
5 minuits later why'll he addressed other vehicles
The tech told me that you do NOT repair tires that have been pluged
well it sure would have been nice or professional to be told that you will not fix the tire before I waisted hours
This is the very last time I will EVER trust your tire department period
I was a master machanic for 45 years and I know what can and should not be done
and field repairs have to be done
Thats you policys of waisting customers time
here's mine you waisted time waiting, driving back, gas

Placed an order for
1. Godiva Holiday Variety Assorted Chocolates, 4-pack (Item # ‌1025787‌ )
Quantity 3
2. GODIVA Assorted Variety Chocolates 2-count (Item # ‌1293281‌)
Quantity 2

Expected delivery was on 12/23/2019; however, only 1 of the GODIVA Assorted Variety Chocolates 2-count arrived. Spent next 24 hours trying to locate the missing items in the mail room.

Called the Costco Customer Service and found out that they only shipped 1 item in the box. Now they are sending the remaining items. However, all my Xmas gift giving plans are ruined because of this mess.

No compensation is being offered.
I should be given money back for or some sort of compensation for this mix-up.

Thank you,

I purchase a Washer and Dryer through Costco/La Habra on December 6, 2019. I never received a email regarding my purchase or delivery date. I had to make a call on December 7 I called the Costco store and they stated it would take the whole weekend to get a email regarding the purchase and delivery date. December 8th the insurance amount was deducted out of my account and thats where I got the phone number for Costco Service. Costco Service did give me my order number but thats where it showed my email was incorrect, they corrected my email. On December 12th, still no emails! I called Customer Service and they still have the wrong email, change email again. I with no appliance delivery yet I am being charged for insurance on items I don't have yet. December 13th no email still, I was told to wait until next week. Called on December 13th to the insurance company and they were suppose to reverse the insurance until the delivery was completed. Still nothing. December 14th, no email. I called Costco they gave me the Track no for XPO delivery. Again requested my email to be fix, since I still haven't received any emails from Costco. On December 15th, I finally got a schedule date for my appliance. But we were never able to get on XPO to get the scheduling date. After finally getting through to XPO, they gave us a delivery date for 12/21/19 between 4-8pm. After 814pm, no call and no show. Look on line about 9 pm it showed Delay on delivery. As of December 23rd, we still have not heard anything from Costco or XPO. We have made over 15 calls to Costco and XPO about this situation and have not yet gotten a final answer.
It is very disappointing that with Costco having such great products and deals that they don't have any assistance on what happens to there deliveries for their customers. This should not be out of there hands, this should be on them since they hire these delivery companies. A promise of 2 weeks for these products by Costco is false information!
Never will I order or recommend Costco for big items like this!