Coricraft
reviews and complaints

Very bad after sales as i have bought leather lounge couch and paid a lot of money for it as i have found few faults on the couch and send a complain to mall of the south branch where i had bought it from spoke to a lady by the name of olgar de pinno.shes telling me the leather of the couch is like that but to me its a factory fault.please can you contact m asap else im goin to hand this problem over to my attorneys.its been now 2 weeks now and still no info from coricraft . my contact num is [protected]

2 months ago I bought 2 couches from coricraft - the first couch after six weeks the inner casing of the pillows tore after the first time removing the covers to wash! Went back to Atterbury and was told to wait another 6 weeks and they will replace the 2 pillows. Well well to my utter disgust after 6 weeks I am called to collect and my surprise was to pillow inner covers no stuffing?! so what must i do with the covers - stuff the pillows myself? The manager was no were to be found and the person at the tills had no idea what to do? this was a week ago - no response from Coricraft Atterbury - still have two defected pillows!

Then couch number 2...well after six weeks of having the couch the pillows where so poorly stuffed that i took them back to the Atterbury store. I was told I had to take it to Silverton to be re-stuffed?! Wow what client service - aren't they supposed to fix the defect pillows?

Coricraft will advertise the best quality and service and this is what happens?

Shocked and disgusted client

We bought a memory foam mattress with a 12 year warranty in Feb 2016 delivered April 2016 .
After 1 year it sagged so we lodged it with coricraft canal walk . The mattress got collected and was going to be fixed not replaced. The following day I lodged a complaint again as the mattress was now rock hard. They replaced with high density foam instead of memory foam so collected again and fixed again. Still rock hard we then get told it is now latex? WE BOUGHT MEMORY FOAM NOT LATEX!
After lodging our complaint again we were told that there was nothing corivraft could do and we had to take it up.with Contour beds .
Maybe Coricraft people are forgetting an very important is issiue here WE DID NOT BUY FROM CONTOUR BEDS BUT FROM CORICRAFT.
Please advise urgently what will be done about this matter before we take this any further.
We paid R 7500 for a Chrystal memory foam mattress and we have no product satisfaction after only 1 year?
Were is yourgent 12 year warranty now?

Coricraft have simply ignored my phone calls and emails regarding a damaged leather couch that was delivered to my home.

This is after I was charged R1500 extra for the same leather as the display unit, however the display unit was advertised as less (false advertising) and then had more bad service, including a staff member shout at me as if I was a little child when I went in to the store to pay the balance on my purchase and Coricraft could not find a record of my purchase on their system.

So from the sale, to the final payment, delivery and after sales service. I have received bad service every step of the way. None of this aligns with the "quality" and ease of purchase your website talks about.

To all potential buyers of Coricraft furniture it may be worthwhile to read about our horrific experience buying from Coricraft and the pathetic after sales service received.
Buying furniture from Coricraft one definitely has an idea of excellence, good quality products as well as after sales support…. NONE which was given by Coricraft!
We have bought 2 couches, plasma unit, sideboard, display unit, dining table and bench.
The couches had to be returned 3 times due to poor workmanship and leather quality. All the frames became squeaky in a matter of a few days, the leather had non natural marks and cuts on and on places where they have removed studs they just left the leather as is with little holes.
The bench had to be replaced twice as the first one was not level and the second one had a bump on the one corner. The display unit had to be returned twice due to a bump on the drawer caused by their delivery team and then a door which did not close properly.
For the third delivery I specifically requested that all products are thoroughly checked before it’s even loaded for delivery. It was confirmed that they have personally checked it yet it got here in a poor condition – telling me their standards are definitely not that of a customers.
When they returned to my house to replace furniture my front door and gate was butchered by their delivery team and we’ve had to put in a claim with them to get the door replaced and the gate fixed. We struggled weeks to get payment and feedback from them. At one point they also stopped answering my emails. At the second pick up one of the delivery guys broke one of my picture frames which he apparently didn’t see. I then commented on an ad they had on FB where they publically said they will get the situation with the payment and the poor furniture sorted.
All of this could still have been acceptable to some level if a professional approach was taken by their management but this was unfortunately also not the case. I insisted on talking to top management and got hold of the Head of the after sales department in Johannesburg. This man was shocked to hear all that has gone wrong and promised to sort this out – just delegating to someone in Cape Town who then also didn’t bother to get back to me and again I had to revert to him as he didn’t follow up nor returned any of my messages.
Coricraft agreed to take back all their furniture and only refund me after a pickup was made. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier.
After talking to various friends and family I have come to know that I wasn’t the only person who had this type of negative experience with Coricraft and many of them said they will NEVER buy from Coricraft again. One even had to return his table to get fumigated as it was invested with some type of bug. Talking to the delivery guys they admitted this happened a few times before where furniture had to be taken back to get fumigated.
So unless you think you want to take a chance on poor products, poor after service and a store going back on their word – rather opt for a different store where they value the customer and strive to deliver excellent products and service. It is after all your hard earned money you are spending!

As newly weds, my son bought a bed and head piece in Bloemfontein early Dec, paid in full, with a promised delivery date the end of Feb (factory closed etc). Contrary to instructions on the invoice, the bed was sent to Bloemfontein instead of Stellenbosch as indicated. After numerous calls and empty promises even from head office, the product has not yet been received.
Buyer: Mr Etienne Purcell

Invoice: f39423
Cell phone indicated on invoice: [protected]

Desired resolution: Product delivery by Wednesday 13 April of immediate refund.

I ordered a set of bookshelves from "The Palms" Coricraft Cape Town. I was told the company does not delivery until the full amount for the shelves has been paid. I duly paid this in good faith. Considering the cost of the shelves I thought the product I would receive would be of similar standard. Sadly within 15 minutes after delivery when dusting the shelves I notice that the product was of less quality than that which I saw to purchase and phoned the supplier. They said they would collect them the next day. No collection. I was then told the following week. No collection. I was then told the warehouse has "NO stock" Hard to believe. The Palms then said they would send the bookshelf off their floor to the warehouse to check and deliver to us. This set of shelves was instead sent to a new customer in Namibia. I still to date almost 6 weeks after delivery have no satisfaction. Do not under any circumstances fall for the 'pay 100% before delivery.' ploy The product I have is not worth the full payment and the after service from Coricraft is non-existent. Very disappointed.

My wife and I purchased a Chobe Corner unit in the exotic Zambezi Brown specification delivered at the end of 2008. Since this time the cushions have been back to Coricraft numerous times for stitching issues, which are covered by guarantee and service here has been adequate. However, our primary issue is that the couch has completely lost all appearance of being an exotic zambezi brown specification that we originally purchased. We can understand that there may be some variation between what is on the showroom floor and what you finally receive due to leather characteristics, but the couch we have looks no different to the standard leather specification for the chobe couch. Having this effect means we paid R2, 000 more for a specification that we are not enjoying. We have indicated this to Coricraft Fourways numerous times and each time they have promised to send an assessor to examine the couch. We have seen nothing of any assessor coming through to fulfil on this. We do feel done in that we are not getting the visual effect we were looking for and Coricraft is not looking to assess and explain what has gone wrong between our expectations and the resultant couch.

I just wanted to write a report on my total dissatisfaction towards the services & products of Coricraft furniture group. I ordered a couch from Coricraft Boksburg & initially the 8 week wait for my couch didn't seem an issue as I assumed I would receive a quality product. Instead I received a brand new couch that was damaged during transportation and torn. In addition while fitting the couch the delivery guys very kindly dragged it across my brand new tiles leaving brown marks I can't even scrub off.

So on delivery I made a note of the damage on the delivery note & I then had to phone Coricraft on 3 separate occasions to try get an assessor to come look at the damage. After a week and a half the assessor did come and agreed that the product was indeed damaged & informed me to wait for the guys to come collect the couch again, meaning i'm required to leave work early again for the collection and second delivery. My main dissatisfaction however is that more than 2 weeks after receiving the damaged couch (and 10 weeks since I ordered it) & I still dont have any feedback regarding when this will be fixed.

One thing is for sure, I will NEVER ever use Coricraft again!