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Coricraft Complaints 157

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S
5:49 am EDT
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Hi I have ordered 6 items on 14 April 2018 which still has not been delivered as of 6th Jun 2018. I have called the store in Kramerville to enquire and they cannot assist me with even providing a time of delivery. They also do not return calls which results in me calling many times to no avail. I have bought many items from coricraft in previous years and...

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L
5:40 am EDT

Coricraft damages, poor quality, unacceptable product quality no service, no response

Bought leather corner unit Oct 2017, first delivery damages, hardly any foam in cushions, stitching pulling apart, skew stitching, stretched out leather at stitching, folds at back.
Replaced with new unit November 2018, colour dye spots on cushion, cushions bulging with to much foam.
No apologies, no communication, make appointments to view new couch at the warehouse - didn't pull the couch for inspection. Complain, no one interested to call you back or read complaint mails. No management get involved leave it to the receptionist to handle.
Replaced with new unit May 2018, very bad quality leather, damaged leather on the back, glue residue on back of couch. No response back from Coricraft till today.
Went to Brooklyn PRetoria Store to complain, staff promised that they will call and sort it out, Not a call not a response. Easy for Coricraft to take your money and provide you with the poorest quality + damaged goods at a high price.
Seeing all the complaints about Coricraft no wonder.

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K
2:37 am EDT
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Coricraft couch r35 000

Hi, I bought a couch in December already and they gave me the wrong colour and the couch is hard. I chose the couch and colour at the store. The couch is a light brown colour I will sent pictures and I recieved a dark brown colour couch which is not what I wanted. I went to the store a number of time and called the factory and speak to Claudette or melodyto have this fixed to no success. I even suggested they give me the one on the floor which is the colour I desired and take the dark brown one they gave me to no success. They are totally ignorant of us as consumers forgetting that we have a right to be heard, redress and a choice to what we want. Know I want nothing to do with Corigraft ever again and I don't want their couch anymore. I want my money back they must take their dark brown couch. Below I have attached the different couched one is dark brown and the light brown more tan colour is the colour I requested at the store. And they are both called Zambezi seemingly.

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1:01 am EDT
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Coricraft elaine dining table 1.8m f-gw808/ customer bn11286/operator precnk

On 15/03/2018 I visited Coricraft store at Brooklyn where I bought Elaine Dining Table that was on special. At the Store they told me that the table is on desplay if I want it I have to speak with the Store Manager which I did. I paid for the table and left the store. On 26/03/2018 I received a message informing that the delivery is on its way. On their arrival they were unable to put the table in the house because of the traillys buglar. I requested them to take it back and they were also suprised because they found the table raped whereas they usualy get the item in pieces and assemble it in the house where they are supposed to deliver it. After easter weekend I called the store to check the delivery. They kept on telling me that they will check with their Head Office and no one informed me that there is a problem with the table. When I call them on 17/04/2018 its where the sales person informed me that the is misplaced at the warehouse.

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1:10 am EDT
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Good morning A while ago we bought 2x 2seater titanic couches from your branch in klerksdorp. We lodge a complaint a couple of months back about the seating cushions going flat. It got replaced. My problem now is that once again the seating cushions on one couch has gone flat. I started to notice that this specific couch also cracks if you go sit in it...

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3:45 am EST
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Hello, I started phoning Melody and Claudette in December 2017 about my recliner (that was previously fixed in 2016) that was at fault again. Since them I have phoned 7 times to enquire when it will be picked up for repairs. Last week Claudette said Saturday, 3 March, I am still waiting.?! This is unacceptable service. Will someone get back to me asap.

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S
3:04 am EST

Coricraft incorrect colour. no mattress. poor quality. horrible service

The service I received from Coricraft is horrible and I would like management to investigate the matter. Firstly, I loved everything about Coricraft, however now I will think twice before I buy from them in the future. I placed my order online on the 26th of January 2018 after I saw the ad on Facebook for the Roxanne Bed + A FREE PRINCE MATTRESS. I followed the link given, and placed the order. I also clicked on the light grey colour, showing that the colour's name is Berkeley Natural. After numerous calls, consultants giving me different advice about the date of the delivery, I received the faulty bed yesterday. The bed I received was white and the delivery staff told me that there was no mattress included in my order. Furthermore, just to complain further about the state of the bed - the threading of the bed is shocking! Now we as the customers need to do the "final checks" on the bed and cut off the threads. This is totally unacceptable. The consultant, Zanele came up with hundreds of excuses and made me out to be the one placing the incorrect order. She also stated that they will send a bed to me in the next week however I do not have a bed at this stage, as I arranged everything for the bed to be delivered on the 5th of March 2018. I cancelled my order today, just to again receive a call regarding the refund and that they require additional proof to show that I am the same person as the one listed on my ID and banking details. This is pathetic and the worst service ever.

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W
2:57 am EST

Coricraft product and service from coricraft

I have ordered 2 couches on 24/11/2017 and have paid a 50% deposit. On 18/01/2018 I have received a message that my order is ready and I need to pay the remaining balance.
I have then paid the remaining balance and arranged for delivery on 26/01/2018. The morning of delivery I received a call from Coricraft telling me they can only deliver one couch as the other one did not pass the quality test.
This was already terrible service from your side. I am sure the quality test should have been done before letting me know my order is ready.

The service of the delivery guys were just as bad. I have arranged for my cleaning lady to be at home when they deliver the couches. On my way to a funeral the delivery guys sent me "please call me" messages.
I never respond to these but thought it might just be them. They could not find our house. I gave them the address again and try to explain to them to just turn around and go one block back, but it was too difficult for them to understand.
In church at the funeral the kept phoning me non-stop until I eventually had to go out to speak to them.

The couch which was delivered was also not in good condition. It makes horrible noises when you sit on it. The one handrail has a bump in it and also makes noises when you push it. There is also like a small cut on one spot of the leather.
I have phoned Coricraft Centurion where I have place my order and told them the story. The lady told me that she has lodged a complaint and that they are now making two new couches and they will collect the other one when the deliver the two new couches. I have phoned them again last week and they could not tell me when my couches will be ready.

This morning I have received a call from the warehouse to arrange delivery for ONE couch. They are not aware of any complaints lodged on the other couch and apparently someone should come to our house first to check out the couch. I can understand this but it is already a month later and nothing has happened so far. I then phoned Centurion branch again and the lady told me she needs to phone the warehouse to find out what's going on and will get back to me in 5 minutes. This was almost an hour ago.

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3:29 am EST

Coricraft the incomplete order placed and the refund that is still outstanding

I purchased a bed on the 24th December 2017 worth R7995.00. When the delivery was made the bed set was missing the mattress and when I called to ask the consultant (Sindisiwe Hlatshwayo) what happened, she advised that she forgot to order the mattress. On the 30th December the incomplete bed set was collect from our home and since the 24th of December my husband and I have been going back and forth about the refund that needs to be done where we were told that the finance department was closed and we have to wait until January to get the money back. On the 12th January 2018 the consultant from Coricraft sent an email with the refund amount excluding delivery that we paid for. I mean really was it our fault that coricraft didn't delivery what we wanted? And who's fault is it that coricraft doesn't refund delivery fees? Coricraft is the worst company and I've advised my entire family not to purchase from there including my friends on facebook. I have now opted to sue because this is unacceptable.

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5:42 am EST
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Coricraft damaged couch

We bought a leather couch at the end of October 2017 and was told that it would be delivered in 4 -8 weeks. It was delivered on the 28th of November 2017. The problem was that is was damaged, cuts all over the head rest. We contact coricraft Centurion and took photos of the couch. We had to call them back several times to get answers. they eventually gave us the number for the warehouse in Johannesburg. We contact them and spoke to a Melodie. We were told that leather is a natural product and that there will be marks on it. Yes I know it's a natural product, I'm not an [censor]! But cut marks that are so straight and deep, that's not natural. This Melodie was extremely rude, and told me to select a different couch and leather. Well, I said that I wanted that couch and that color leather. Eventually they collected the damaged couch, informing that they will replace it, leaving us to sit on camping chairs over Christmas...still sitting on camping chairs, it
is now the 10th of January 2018. I made a call just this morning to require about our couch, because we knew that the businesses close over December. Melodie asked me if we want to select a new couch! I said no..I want to know when our new couch will be delivered! She can't give me a date when we can expect the couch. Really? We already paid almost half of the couch...but we don't have a couch. We are really unhappy with Coricraft, their showrooms are fantastic, they have the most beautiful
furniture, but their service are the worst I have ever experienced.

All we want is our couch, nothing more. How do they do bussiness?

My name is Melanie Waldeck
[protected]

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L
5:42 am EST

Coricraft refund not received - "head office closed"

I bought R42 000 worth of furniture on 15 December 2017.

One part was 2 manufactured chairs. After the first part of my delivery arrived on the 18 December and I realised the chairs wouldn't fit, I went into the branch and cancelled the chair order. The value of R7000.

Now, 3 weeks later, on the 8th January, I have not received my refund - and the excuse is: "Head Office is closed and nobody can process the refund. Maybe they will be open on the 15 January?" Really?! In 2018?

A big company like Coricraft doesn't have skeleton staff working in their finance department to process refunds?

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12:58 am EST
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I am so so annoyed at Lerato and johan from cori craft fourways crossing! I paid for my order November 17th! And made it clear to this lerato girl that I want my staff delivered to me by 20th because I have a function on 21st! I ddnt receive my order on 21st and had to move my function to today! I cleared all my furniture at home because this lerato girl...

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2:21 am EST
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Coricraft table and chairs

We purchased a Table and Chairs from Coricraft Greenstone Branch. We were promised that it would be delivered in 6 weeks within purchase. It's now been 11 weeks and on the day that they've promised to deliver they've called and told us the tables damaged so they can't deliver it and it's gonna take another few weeks until they can get us another table. SHOCKING SERVICE! WILL DEFINITELY NOT SUGGEST THEM TO ANYONE ELSE! DON'T BOTHER BUYING FURNITURE THROUGH THEM!

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12:18 am EST
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Coricraft service delivery

Hi, I an living in the DRC and went to shop for some furniture. We decided on 3 off item 0224263 Breen 3 Seater Columbian Spice. While in store were told you have stock from other branches and no problem. Now that our buying house in SA want to collect after payment were informed sorry no stock 4-5 weeks to wait. Rest of furniture is shipped this coming week, please advise

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Update by Pieter Mocke
Dec 09, 2017 12:22 am EST

Please we need these couches urgently as our transporter is shipping rest of our households this coming week from SA ro DRC and we have no furniture so surely a plan can be made to get these couches from your other branches. The contact details provided in registration is for Jan Viljoen or Cris Berry our buying house managers. Please make contact with them or via mail to me asap. Thank you Pieter

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4:50 am EST
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I saw a chair at the Ballito branch and ordered two with matching footrests on 28 October 2017. I waited two weeks for it. Coricraft gave me a cell number for a delivery man who delivered it to me yesterday (14/11/2017). It turns out however that the one chair is correct (dark) but the two footstools and second chair is a different colour, texture and...

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C
1:46 am EST

Coricraft quality of couches and dining room chairs

Delivery March 17, Client No ER32529.
Purchased the Connor 2 x 3 seater, 1 x 1 seater, also the Mokka Dinning set.
My couches back rest and sitting cushions are deformed, squeak when you sit on them, the cushions are lumpy and very uncomfortable. the chairs for dinning set is unstable, creek and crack, when you lean back the chair is unstable.
Resolution is the quality - my couches feel like they 10 years old, this is not what I was sold about the so called long lasting quality of the furniture.

I do not want these couches anymore as 8 months down the line this is what the furniture looks land feels like now.

I have been to the boksburg branch twice in the last two weeks, and was told an accessor will come and view to date no call has been made to me to come view the furniture.

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6:09 am EDT
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Coricraft was running a special on there couches. I live one and a half hours from Pietermaritzburg so phoned them and asked if I could order a couch and then choose my style and fabric when I came through again. Paid for The Connor Couch and said I would pay the difference once I had decided on style and fabric. Phoned and ordered the couch after having...

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4:12 am EDT
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Customer no: bl14769 jp vd heever I bought a couch on the 2 sept 2017 from the branch in bloemfontein and paid them plus the delivery fee for and address in nelspruit. The color couch we wanted was not available and to speed things up we took a color that your sales lady (Jackie) said was available immediately. She said that delivery will take pace within...

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F
4:04 am EDT

Coricraft overdue delivery

Hi there

I placed an order (#[protected] ) for a Prince Double Mattress, Standard Length on 25 August 2017 with Coricraft, online. The delivery note specifically stated that delivery would be within 7-10 days. We are now at day 14 and I cannot get hold of anyone at customer to commit to a date when I will receive the mattress. Lets not even start on the inconvenience this has caused in my home.

I have been on the phone with Zanele (online orders) for 2 days now, on my personal phone bill and in some instances being told to hold for over 10 minutes. I have in excess of 10 lengthy phone calls to your customer service line [protected], where even your desk has behaved as if I am at fault.

Can I please a date commitment on when I will receive my mattress, alternatively a refund please! ASAP!

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3:20 pm EDT
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I bought a R33000.00 leather lounge suite at Coricraft Witbank in December 2016 and it was delivered during January 2017. My first concern was that the seats were very hard and not the same quality as the sample in the store. I was told that the seats would 'sit in' after a while. This never happened and it is an extremely uncomfortable seat to sit on. The...

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About Coricraft

Screenshot Coricraft
Coricraft offers a range of furniture and home accessories, specializing in sofas, dining tables, and beds. Their products are designed to offer a blend of modern and classic styles. They provide custom upholstery options and operate both online and through physical stores across South Africa.
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Overview of Coricraft complaint handling

Coricraft reviews first appeared on Complaints Board on Feb 16, 2010. The latest review The Perfect Addition to My Home was posted on May 22, 2024. The latest complaint Bad service, sending wrong furniture after waiting weeks was resolved on Nov 02, 2023. Coricraft has an average consumer rating of 1 stars from 159 reviews. Coricraft has resolved 3 complaints.
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  1. Coricraft Contacts

  2. Coricraft phone numbers
    +27 861 114 779
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    Customer Service
    +27 215 085 200
    +27 215 085 200
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    Cape Town
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    +27 317 013 448
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    Durban
    +27 116 118 700
    +27 116 118 700
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    Johannesburg
    +27 87 245 0005
    +27 87 245 0005
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    +27 79 637 3393
    +27 79 637 3393
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  3. Coricraft emails
  4. Coricraft address
    1 Friedlander, Stormill, Johannesburg, South Africa
  5. Coricraft social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024

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