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Coricraft Customer Service Phone, Email, Contacts

Coricraft
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www.coricraft.co.za
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1.1 157 Reviews

Coricraft Complaints Summary

3 Resolved
153 Unresolved
Our verdict: If considering services from Coricraft with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coricraft reviews & complaints 157

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J
4:31 pm EDT

Coricraft Rip off

I purchased a leather couch to the value of r25 000 and have been trying to get a hold of corricraft to fix my couch that is 9 months old. The stitches are breaking and the foam is losing the firmness which looks like part of the couch is sinking in. I have called the store and warehouse on numerous occasions to find out on the way forward ref dq42746.

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6:17 am EDT
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Coricraft Service

Coricraft has the worst customer service I've ever experienced. They never return with feedback - the client (myself) always has the phone 5 - 6 times to get feedback and somehow no one knows what going on. You wait forever for your order to be delivered but have to pay the full amount but don't even get a descent customer service.
Im very disappointed, coricraft did impress me at first and I really adored their furniture but the service I got and still getting is just unacceptable for me.
Regards.
Elizma

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L. Mary
Miami, US
Oct 30, 2020 10:19 am EDT
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I ordered a dresser online on 22 August. Paid in full and was told 10 to 15 working days for delivery. Phoned after 15 days and was told it would be delivered on 6 October phoned again on 7 October to be told it would only be delivered on 16 November. Went to their online query site on 30 October and got a reply that would only be ready on 26 November. I am disgusted with the service. Other companies say item not in stock and only allow you to place an order when item is available.

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S
1:04 am EDT
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Coricraft Bed frame

This is the worse service ever! My product is only 8 months and what terrible quality and that too no assistance or return of calls from any coricraft manager as promised and its been 3 weeks now!

I will ensure I make it known to the public about the pathetic service and for customers to shop elsewhere with better quality products and customer service!

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J
6:09 am EDT

Coricraft Santorini inners ordered march 2020

I bought online and my money was taking quickly.
I still have not received my orders as yet. Jean-Marie the south African senior manager is useless. Mails was send and we still have no response.
The Botswana branch have no clue what they doing.
Was called Friday to collect, told them I will be there today Monday 8 September 2020, no inners to be found, nor any managers or staff.

Pathetic service from Cori-craft.

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8:24 am EDT
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Coricraft Missing chairs

Good day, we received a big delivery last Thursday & 2 chairs are missing. It's a he said she said situation. It is impossible for 2 chairs to go missing. We are still awaiting the paper trail of the furniture. Unacceptable service. What is the solution & who is responsible for finding the chairs?

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R
8:06 am EDT

Coricraft Poor quality of lounge suite

We have waited for nearly 3 months for our newly manufactured Leather Lounge Suite. 50k is a hell of a lot of money! One needs to save for a long time, with the intention this Lounge suite will at least be very good quality and last for a long time.
It was not even within 2 weeks, the cushion started sagging, one could fee the padding on the armrest were not sufficient. The wood you can feel right through.

How is this possible that you pay so much money for such bad manufacturing. And then this would be with the Company with one of the highest complained rates on the Internet!
I will make it my mission in life to have Corricraft take back their "crap" they sold to me! I am flabbergasted with the service received up to date! Biggest disappointment ever.

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J
10:47 pm EST

Coricraft extremely unhelpful service regarding refund

Still awaiting a refund on my profile, [protected]
The store at Kramerville is extremely slow and unhelpful.
I have been there 3 times to have my refund processed, the first time the store was off line, refused to attempt to assist .I was told I can go to any store to have this processed . Now I have been to another store, to be told I Need to have this done at the store I did the purchase . Go back to the store, waited about 25 minutes to be told I can't get the refund on the credit card, but needs to be done via EFT . Still no refund processed, Management extremely rude and not helpful or approachable at the store in Kramerville,
It's sad considering the purchases / value of business my self and my family have given to this Brand,

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J
8:42 am EST
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Coricraft coricraft atterbury sales person ofentse - poor poor service

I am horrified at the poor service we have received from the day of obtaining a quotation straight through to placing the order and lack of feedback, follow up calls and lack of service received from sales person Ofentse at Corricraft in Attebury.

It took over a week to receive a quote on the Gilbert Headboard (size Queen) in the colour Zambezi Dawn leather.
And when we eventually did receive the quote it was due to me having to call daily to remind Ofentse for the quote so we could place the order. Ofentse excuses were that she forgot and apologized and the other excuses were that she was off.

Eventually after receiving the quote on the 8th November 2019 we placed the order that evening. 50% deposit to proceed and make up the head board in which was sent via email correspondance to Ofentse.
Days passed with no phone call or email confirmation with regards to confirmation of payment received or a courtesy email of confirmation that the headboard order had been placed.
Yet again I had to follow up and follow up to ensure order had been placed.

Eventually after speaking to Ofentse she confirmed payment had been received and order had been placed and that she was off hence the delay - yet again.

We were told by Ofentse that the MTO of the head board would take up to 6weeks to be made from date of payment received of the first 50% deposit, which was paid on the 8th November 2019.

Closer to the time I called Corricraft to speak to Ofentse to confirm when the headboard would be ready and she said she would notify me when to make the balance of the payment. I never received a call.
I then called to follow up with Ofentse again, and she said she tried to call in the day I called her.
I told her I was very unhappy with the poor service she was providing us. She apologized.

On the 10th December 2019, we made the balance of the payment for the headboard after speaking to a lady from the warehouse that confirmed the head board was almost ready to be sent to the store at Atterbury.
I then called Ofentse and left a messege.
She returned the call to let me know that we could proceed to make the balance of the payment and once received she will process and get the head board ready to be sent to the store before the 23rd December 2019.
Balance of payment was made on the 10th December 2019 and emailed to Ofentse for confirmation.

On the 20th December 2019, I called yet again to confirm if we could collect the headboard from the store on the Saturday 21st December 2019. And she said unfortunately we could not as she had missed the order of scheduling the delivery from the warehouse to the store at Attebury.

I was very upset as I made it clear many occasions that we needed to collect the headboard before we left for holiday which was either the 20th or the 21st December 2019.

Due to the headboard not being ready to collect, she then promised she would arrange the delivery to the store so that we came back from holiday on the 28th December 2019 we could collect from the store at Attebury on the 29th December 2019.

On the 29th December 2019 I called Coricraft Attebury to speak to Ofentse to confirm that the headboard was at the store before we left home to collect. And when speaking to her she said that it was not. And that she was un aware of the date in which we were going to collect.
I was again disappointed with regards to promises made and excuses given everytime in dealing with Ofentse from Coricraft Attebury.
Furthermore, Ofentse provided more excuses than apologizing.
She then said in order to assist she will arrange free delivery to our home due to the inconvenience and to keep us happy. She mentioned she would arrange with her warehouse on Monday the 30th December 2019. And after speaking to the warehouse she would give me a call to confirm the delivery date.
I emailed Ofenste our delivery address on the Sunday to confirm and arrange where to deliver too.

To date I have received no call or email from Ofentse yet again. And yet again all we have received is broken promises and poor poor service!

We have had to try resolve things on our own with Gerald and Simphiwe from Corricraft in Attebury in which the poor service Ofentse has given is not even their issues or ours to begin with.

Both Gerald and Simphiwe have tried assisting in the absence of Ofentse, as yet again Ofentse has been off since the 30th December 2019 and apparently will only return on Saturday the 4th January 2020.

We have been left with having to call and follow up with the store and the warehouse as to what is going on with our headboard.
We are now fed up with the poor and unprofessional service we have received from Corricraft Attebury -sales person Ofentse.

We have tried calling the warehouse ourselves to find out when we will be receiving our head board and no one seems to call us back after leaving many messeges.

I would like this to be dealt with immediately as we are now officially put off the brand Corricraft due to such slack and poor service we have received!

You can contact me on the following:

Justine
Cell:[protected]
Email: [protected]@gmail.com
Customer Number: AT04631

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K
2:14 pm EST

Coricraft couch

Purchased and paid for an Ollie corner slouch couch in full (approximately R16000 with delivery and scotch guard) on 20 November 2019. I chose the couch from the warehouse stock as I needed it to be delivered on 30 November 2019 and could not wait the 4-6weeks for a couch to be made. Subsequently, I was unable to make contact with the Coricraft warehouse to confirm delivery on 30 November, even though they should have made first contact with me from 29 November which they did not. After numerous calls made by me between Coricraft Kollonade and the Coricraft warehouse I was eventually informed, around 2pm on 30 November the agreed upon date of delivery, that my couch would not be delivered as it did not pass the quality control inspection at the warehouse. Instead, this damaged couch would be repaired and delivered to me on 3 December. Since then I have not been able to get an answer from the warehouse or any branch about what exactly the damage was nor whether it will actually be delivered on 3 December. I have found the communication and service from Coricraft dismal and unapologetic inspite of their many shortcomings.

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C
7:02 am EST

Coricraft service

Good day Coricraft, after ordering one of your dining room tables two months ago it's just been a NIGHTMARE with your Bloemfontein branch. First the table was modified to fit by the warehouse as the holes was not correct, then after requesting a new table I waited another three weeks. Had to get a refund that I now have been waiting for almost two weeks and the branch manager is just never available and the staff is rude.

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S
3:20 am EST

Coricraft poor sales and delivery service provided

Good day
The aforementioned company has left me very dissatisfied at the service they have provided.
On the 20th October I placed an order with the Sales Rep by the name of John at the aforementioned branch for two x 2 seater couches.
Prior to the sale I was told by him that I can place a deposit on the couches and pay the balance once the order is being processed but when I get to the till, he informs me I have to pay cash for the items as there was a discount of R1000 each per couch. I paid cash and stressed the urgency of the order.
Please note that items in this store is not cheap and as a result one would expect exceptional service.
He mentioned twice it can take 4-6 weeks but will probably delivered sooner.
Two weeks later I contact him and he says the order has not been processed. Again I stress the urgency of the order.
I then contact him again the week after and he says the order is in production.
I contacted him again on the week of the 11th of November and he says the order is complete however Courier from CPT to Durban occurs only on Wednesdays and that my order would be couriered on the week of the 18th November 2019.
I contact the store on Thursday 22nd November only to find out that the order was never placed on the truck for courier. Its one thing that they are taking extremely long to manufacture 2 x 2 seater couches but its another thing when the sales rep also lies to you. this is the 5th week since the order was placed and I do not have the couches and I am currently communicating with a sales rep who is fabricating stories that are not the truth. I have requested to speak to the manager of that branch and was told that she is on another call and will call me back.
I have not received a call back from her.

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5:53 am EDT
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Coricraft couch

I am an interior designer and order from various stores per project. In December 2017, I was meant to receive three mattresses from Coricraft Kramerville and on the day of delivery, I was told that the mattresses had not been followed up on and were still in Cape Town. I had to cancel the order because they were closing orders and deliveries and my client was moving in that day. In June 2019, after having purposefully taken a break from doing business with them, I ordered a couch. The couch was to be manufactured and delivered by the first week of September 2019. I followed up twice during this period and was told my order would be ready for delivery as per agreement. Three days before delivery occurred, after insisting that the store saleswoman follow up again, I was told my couch had not been started as they did not have the fabric in stock. I was then instructed by my client to cancel the order, to which I was assured by Coricraft that this was unnecessary and they would loan me a couch and deliver the new couch on the 14th of October. Having followed up atleast 3 x a week in store about my order, on the 14th, I am now told that no one knows where my couch is. It was complete a week ago in Cape Town. The Cape Town warehouse is now only communicating with the Rosebank store via emails only. Yet again, I am in the same position of being disappointed and lied to by Coricraft. And still, on the date of delivery, I have not been told where the couch is. NO ONE knows!

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4:13 am EDT
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Coricraft lack of service

I have ordered and paid for a couch 19july. Alway after delivery date. After I had to follow up. They said they ware waiting for fabric and they might only getting fabric end of Sept. And then another 4 to 6 weeks for delivery.. MLong story short.. I then asked for full refund. So I can go somewhere else. I Filled out all docs and send it back 12th Sept. I've sent emails everyday to get an update on the refund from 24th sept. No response at all.

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7:30 am EDT
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Coricraft couches

I see that bad service is not something unusual for this brand, so many people are complaining about what I'm about to complain about. Stop promising what you know you cannot deliver to allow people to make a wise decision. I bought couches from the Mall of the South and I was sold the 4-6 weeks delivery date. I have phoned them twice already and have been given a completion date that is in 7 weeks time, when will the delivery take place? Even the guy who happens to be the manager does not have a solution to my problem. Coricraft needs to send all its staff members on customer service training, they work with customers and they must be able to fulfill their needs - if there are any possible delays customers must be informed and not only be surprised when they follow-up and already frustrated. I wish I had seen these complaints before placing and paying for my order.
Your service is pathetic and would never recommend anyone to buy from any of your stores.

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1:53 am EDT
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Coricraft service

I went to coricraft mall @ carnival and bought a bed. We were promised that delivery of the base and mattresses will be delivered on Thursday the 29th of August. We arranged to be at home to receive delivery. While we were waiting we received a call from delivery department that they will deliver the base only and they will deliver mattress on Friday the 30th of August. We then decided to cancel the transaction because we were not happy with the service after we arranged time to be available to receive our delivery. I went to the store to request a refund on the 29th. I was notified that the funds will be in my account after 7 days. Today is the 7th of September still my money is still not in my account. I never experienced such a pathetic customer service. Am talking the matter to consumers council because I don't understand what's difficult for them to give me my money back. Lerato Mokgosi [protected]. Mall @ Carnival service is pathetic!

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K
2:44 am EDT

Coricraft awful service

I am writing to you in contempt and with utter dissatisfaction in Coricraft as a brand, and I find myself in a state of complete frustration with the level and quality of customer service with which I have been provided.
This email is in direct reference to the product transaction that has, up until now, remained incomplete.
I purchased a three-seater and a two-seater Terry couch on July 15th, 2018. Almost a whole year has passed, and I have yet to receive what I have paid for. Over 6 deliveries, we have had to return your products that were delivered in an unacceptable state. The service delivery in replacing these damaged products was so poor that we opted to keep one of the damaged couches at a discounted price.
The level of communication that I have received from Coricraft has been, in a word, Dismal. Even though there has been seasonal contact in the form of irregular phone calls, and correspondence through email, neither of which have done either of us any good, the crux of my irritation is that a YEAR has passed, and I still do not have MY couch. I believe that our communication from this point forward will have a far greater yield in productivity and I will be expecting a certain level of feedback and progress.
There has been absolutely no urgency in the demeanour Coricrafts treatment of me as a paying customer. This is most certainly not the way you present yourself as a corporate entity. If Coricraft wishes to keep me as a paying customer I suggest that someone within your ranks finds the energy to deliver the product for which I have paid. I suggest that that someone within your ranks finds the urgency to provide me with appropriate compensation for a, quite frankly, disgusting experience with your business. For the following reasons I will be expecting compensation, bearing in mind the fact that it has taken Coricraft more than 350 days to make and deliver two basic pieces of furniture.
I will either have my "property" delivered in acceptable condition, within a reasonable time frame from your reception of this email, or I will be in contact with the demand of a full refund and my money will be invested elsewhere.
Please ensure this email is sent through to your management team and their management team as I expect an answer within 24hrs from them
I hope that my sentiments have now been fully explained and ENTIRELY understood.

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11:31 am EDT

Coricraft complaint coricraft brooklyn

We bought a patio set on 22 April at Coricraft Brooklyn (BN 04545). We contacted the salesperson Mpali (4931) several times. She was never available nor did she return our calls. We spoke to the store manager, Lisa and selected new material. Delivery was promised. Warehouse phoned, problems with delivery. TERRIBLE SERVICE. PLEASE PROVIDE FEEDBACK ASAP

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1:56 pm EDT

Coricraft service rendered - order for shane weldon

We purchased a corner unit at coricraft earlier this month. Everything went well up until they deliverred the unit to our house where they broke one of the little legs at the bottom. We were advised to report it to the store and they will arrange for a new leg.
Here comes the most bezare bit... They came into house to tell our helper that they dont have a screw driver in order to change it and left the legs with me to do it!?!?!?!?!?
That is by far the [censored]ties service I have ever come across and for a well know furniture store like yourselves, this is pathetic to say the least. I am actually thinking to tell them to come and fetch their couch and I will go where they know what customer service is all about.

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5:12 am EDT

Coricraft after sales service

i bought Cori craft's couches in 2017 December and they were delivered in march 2018 at home, i was never given any option to choose the staffing and no advise given that the leather need to be protected or anything, one year later 2019/03 the staffing inside the couches are very flat and the couches outside are dirty, i went to Cori craft at mall of the South(Johannesburg)on 13/04/2019 and I was promised that someone will get back to me within 48hrs and nothing happened, i called them again on 24/04/2018 and I was given the number to call at their warehouse and I spoke to Fiona Gommell and she said someone will get back to me as she is liaising with the branch I bought from, She indicated that I have to pay for the staffing if I want a firmer material inside and I also have to pay for the cleaning thereof despite the warranty that I still have on the couches, desirable resolution :request a refund

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2:14 am EDT
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Coricraft absolutely pathetic service and communication.

I have purchased a recliner from Coricraft in January 2019 and it was delivered within 3 weeks.
This was perfect as the time frame was between 6 to 8 weeks. Once I have received the item, I noticed that the rear leg was broken. The very next day 30 January 2019 I had informed Coricraft of the defect and was told that they will place another order for me and that it would be delivered in 6 to 8 weeks time and that I can keep the one I have during this period. This means that I have paid for and using a defective item.
I then received an email on 18 February 2019 from Sholene Rampeare who advised that she anticipates delivery of the recliner around 28 March 2019. This is exactly 8 weeks since Coricraft has place the replacement order. I did advise her that I would only take delivery in the week of 01 April 2019.
I still have not received delivery of the recliner.
I received a call around the 04 April 2019 from Shaida of Coricraft who after listening to my frustration of non delivery said that Coricraft would compensate me for the non delivery and she had promised to keep me informed of the delivery status every few days until I received the recliner. Shaida also promised to send me an apology via email to which I have yet to receive.
I then contacted the sales person Vusumuzi Nodada on 12 April 2019 to voice my frustration of non delivery and lack of communication from Coricraft who informs me that he will get back to me on Monday 15 April 2019. I further email Vusumuzi on 14 April 2019 insisting that he gets his Regional Manager, Shaida or someone higher up in the chain of command that can assist me. I do not get any calls from Coricraft.

It is now 19 DAYS past due of the 8 weeks waiting period from Coricraft for delivery and I have not yet received any calls from Coricraft's Regional Manager or customer service.

Please assist.

Frustrated Customer.
[protected]

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Coricraft contacts

Phone numbers

+27 861 114 779 +27 215 085 200 More phone numbers

Website

www.coricraft.co.za

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