Coricraft Group — service
I made an order for two Holly Bar stools 50*75*36 . On the 28th of July 2018 along with a Lamercy glass coffee table .
I received the coffee table, however when I was at the warehouse to pick up the order there was only one holly bar stool and they said they couldn't find the other one . I left the warehouse with just the table and was promised it would be sorted out which was on Friday 3rd August . On the very day I took initiative and called the store to notify them of the incident at the warehouse and they said they would get back to me . Of which they did not .
So on Monday the 6th of August I went to the store to complain that no one had bothered to call me or let me know what the problem with the stools was .
I was then told that they would sort it out and that I would be called by Friday the 10th of August 2018.
It's the 17th of August, no one has bothered to call me, to atleast explain what the hold up is, I find this sort of service unacceptable and iv always only received the best service from the staff at your store, Which is why I'm very upset at this recent lack of proper customer service .
Iv since emailed the Botswana manager on the who responded and said they would get back to me . It's now Friday 24th August and no form of communication has been made .
Mrs Reba Ramaretlwa
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