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CB Energy and Power Consumers Energy Complaints #2-21
Consumers Energy

Consumers Energy review: Gas leak

R
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5:40 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Sunday 8-16 26 reported gas leak service man found leaks tagged them and removed gas valve act meter then told me it would be replaced within 24 hours, when not replaced on Monday contacted CP again about valve they sent service man out he noted problem and said would be replace Tuesday. Plumbers have taken care of leaks and pressure checked system. Called CP and this AM @ 9:20 talked to customer service they tried to talk to scheduler and finally said they would call with more info, still nothing, called @ 11:18 asked to talk to supervivor was told in meeting would call back still nothing. Now I have to pay plumbers again to reattach line if I ever get the valve.

Desired outcome: Somebody do something instead of passing the buck

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