scammers
Beware! This whole company is a joke. They bill customers after reading broken meters and refuse to adjust your bills. Their customer service can barely speak a lick of English and are often VERY rude. They sound like they are reading from "Answer Cards" when you call them to confront them about it. They personally install their OWN meters and then claim they're not responsible for them when problems arise. They give bogus and fraudulent % rates to confuse you of why your bill is so high. I can go on and on about this company.
Bottom line, They sucker Apartment complexes into using them and scam them for as long as they can.
Someone really needs to file suit against this company and put them out of business!
They completely and utterly SUCK! DO NOT HIRE THIS COMPANY!
extra fee for using credit card to pay bill
This company charges a $3 fee for paying online using a credit card. I had heard that this was illegal, so I contacted my credit card company (MasterCard), which told me it was illegal 99.9% of the time, leaving the .1% to a payment arrangement through a third party agent. In this age of technology and automated payment software, I would think this is not only unethical, but unfair. As for the legality, I'm not an expert in this area, but common sense tells me it should be.
Sincerely, JD
The complaint has been investigated and resolved to the customer’s satisfaction.
Not sure about MasterCard, but Visa's requirements make it sound like this is prohibited.
rip offs with billing
THEY ARE A HUGE RIP OFF, I live with one other roomate, which we are never home, and recieved a 200.00 bill for 2 1/2 months worth of water/sewer/garbage. Are you ###ing kidding me? We are hardly there, and 60.00 a month to pee and take outt he trash is ###ing ###ed, they need to lower there rates, ###ing idiots!
I agree. I have the same problem. ###...
And it is actually slightly goes up every month. WTF?
Service
I live in a small condominium that had Conservice as the submetering company. For three years our meters have never worked right. They were just billing each unit with a property average. That is a legal way to do billing, but it is not what we wanted. We wanted to bill individual usage. Now they claim they are not responsible for the meter installation...
Read full complaint and 57 comments
Recent comments about Conservice Utility Management & Billing company
Unethical billings & additional charges added mid-lease
AmeriGas Propane
491 reviews
![Florida Power & Light [FPL]](/images/business/48-48/120369/florida-power-light-fpl.png){kind=small}
Florida Power & Light [FPL]
785 reviews
British Gas Services
30 reviews
FerrellGas
86 reviews
CenterPoint Energy
238 reviews
another months bill way over local pricing, some how sewernow costs 40$ a months but water usage was 22, 80% of the elctrontics in the apt are now shut off completely, no ac, no heat, nothing running 247 but the fridge and water heater. they installed some box that remotely controlls access to service hence the disconnected ac since it doesnt work now anyway. the company took almost months to send a bill for august. gas charges dispite no gas appliances or systems? they are just making up numbers, and the local energy people have very different accountings of what these thing should cost. make sure if you are paying via you rental office you designate payment purpose they will try to give conservice moneys they arent due and claim late rent to attempt to threaten compliance via eviction for non payment, and or assess fees that are both redundant and unfounded based on due date printed on the company materials, sent 45 days late. the companies that use them also have some clearly shifty things going on, our apartment ownership is currently under investigation by multiple parties in multiple staes, but seems to avoid prosecution by deleting information from system like entrata and hoping states.
I agree whole heartily Con Service is a major rip off and needs to be investigated properly by each state.My utility bill through them is just as expensive as someone living in a home, my apartment has over 300 units and are charging an arm and a leg for utilities.I have never had to pay for utilities in an apartment in my life.
I just got an Eviction letter cause of this damn stupid scam company utility bill. That's ok, I am going to live back with my parents if I become homeless. I am tired of the Mayfair Apartment complex hired this company which this area has become a hell hole. They are making me use more electric kitchen items, not take too many showers. I smell bad than I did before we had this greedy company billing us. If the gas prices go up any higher we will be seeing alot of people homeless cause of this corrupted company.
The United Federation of Gas Companies!
Similar issues at another residential community billed by Conservice.
Hello,
Tell your complex to call NES at [protected].
I had the saaaame problem and then I took it upon myself to do some googling and found this company. I requested a brochure and sent it directly over to my leasing office as a 'suggestion'. They actually looked into it which was amazing. They must of had lower service fees because they made the switch :)
Stand up and say something, or better yet - suggest something. NES had explained to me (very personal staff) that one person only uses 3500 gallons in a 30 day period. That's about $20.00 depending on your city's rates which are illegal not to charge. They explain it all, they can help you out because honestly, I have gotten a billion refunds when I was ethically due them. Even late fees, they are very nice. They also said they have lifetime warranties on all of their equipment so when a meter breaks, they actually replace it and don't bill you or your complex.
Just a thought :)