Conservice Utility Management & Billing
reviews and complaints

Yes I just moved into Creekside Apartments and am low income. When I recieved the Conservice utility bill I was astounded at the amount and knew right away something was wrong legally and did find a lawsuit w9n by a tenant regarding it, not really surprisingly, took less than a minute and uts downloadable. The bill is now over two hundred excluding the pg and e which here is ridiculously high considering on my last apartment I had my son who was gaming on his computer and Tv sets. Anyway I've been paying after every month I lived here starting on Feb. For January. Besides management here bring highly irresponsible and having t9 prove payments lost. It's majes no sense why I owe anything fir March. Ive been paying fir the month prior after every mo. And on the phone I get the worst lies ever told by conservice. They don't have records of my bills is one because I pay through this place which has made things impossible fir ne financially. . I have proof even

March 2023 I was informed of under billing in 2022 by seeing an extra $60 charge. I was not notified by Conservice or property manager, just given extra charges and told i had to pay. Given no proof of under billing. If this is a property management mistake in billing why is the entire complex being made to pay. I was told by a Conservice representative that my meter was turned up to 7.5 please extra why this happened. I've lived here 4 years bill never more than $60 now it's well over $100. Please explain with proof of under billing.

I have lived in the same complex since 2020, and recently switched apartments in January. My first water/sewer/trash bill was $124.67, which included a $50 vacant service fee for my old apartment. Second bill was $62.74, which was a little higher due to being in a larger apartment, but on par with my previous bills. This months bill… $268.53. More than 4.5x last months bill. The meter reading on the bill does not match what the meter in my apartment is and its implying we somehow went from consuming 1096 gallons our first bill, then 896 gallons our second, to 11,529 gallons our third. I live in a 2 bedroom apartment with one other person. There is no possible way we could have used that many gallons of water in a month, unless we had left all the sinks/showers running all month, which we didn’t.

How is it possible my monthly bill was this
SERVICE TYPE SERVICE PERIOD CHARGES
Water Base Charge 02/01/2023 - 03/01/2023 $10.49
Sewer 02/01/2023 - 03/01/2023 $257.75
Sewer Base 02/01/2023 - 03/01/2023 $10.38
Water 02/01/2023 - 03/01/2023 $172.91
Service Fee Conservice is a service provider contracted to prepare monthly statements and provide conservation resources. $4.65
Current Utility Charges Due the later of 15 days after this bill is mailed or 04/01/2023 $456.18

I have never experienced such high charges on my electricity . This company keeps increasing electricity bill every month . It went from $296.00 in November of last year to $419.00 in March 2023. It is projected to even be higher next month getting to $505.56. I understand we are using electricity for heating , but this is ridiculous. There is no real breakdown of what the charges are. I do not own a business. Can someone tell me what is going on?

My electric bill has more than tripled since last month (Comparing January and February). When looking at the bill reading, graph and reading are not accurate, and the company is expecting customers to pay whatever they want. The total electricity used on February is reporting about 1700 kWh, but for the past 3 months, average total electricity usage is 500 kWh. It's not comparing summer month to winter month, but the SAME winter months. It just doesn't add up where 1200 extra kWh came from.

i am being over charger for my Gas , sewer and water . My bill went from being 400 to over 1,000.00 per month. I do not use my gas at all . I turned my gas fire place off and im still being chargered over 300 for gas alone. It only 2 people in my house and my water bill is 300 bucks , there is no way 2 peolple are using over 300 a month in water . evertime i call they can never give me abreak down on my usgae and i can not log into my account online . I called a requested to speak with a supervisor and was told they dont have any managers or supervisor that work there. Conservice is running a scam and getting over on people . I still have not got the email of the bill i requested. My next step is to start a law suit

I am filing this complaint because ever since my complex switched to conservice last year I’ve seen a steady rise in my trash bill from 9 dollars a month to now 41 dollars a month. It is absolutely some kind of scam, because I know someone else who lives in the complex who gets charged a flat rate of 9 dollars per month. I called and addressed this and Conservice was not helpful or kind at all. They were extremely rude and could provide no explanation as to why the billing isn’t done fairly. They wouldn’t even acknowledge my problem which is that some people shouldn’t pay a flat rate if others have some weird formula they use to calculate the amount. It can’t be anything to do with size of apartment or occupants considering neither is 4 times the amount of the person only paying a flat 9 dollars a month. I will be filing more complaints with my property management company about this as well.

I would like to understand what I am being charged. I have lived in this complex 15 years, nothing has changed but age, but my bill is now almost 300. I moved in around 2008 and my latest bill in Feb. 2023 was 297. My parents who own a whole house a few blocks away don't pay near that. At times, we've been away the entire month and received a high bill. Please send me my meter reading or a breakdown of how the most recent bill was calculated. Thanks!

We have been over charged for months (especially the last two) by Conservice utility and they keep going higher and higher. Truth is they are over charging us on more almost everything. Last month’s billing statement 11/23/2022 - 12/22/2022 bill due by 2/1/2023, account number ending in 7024, we were charged $159.31 for gas usage. We payed it and immediately, on 12/22/2022, we turned the gas pilot to the fireplace off! It has been off ever since! Now, this month’s bill they’re charging even more for gas we didn’t use! We turned the pilot off in December so that not even fumes could bleed through! It is still off! And now they have billed us $173.86 for gas we didn’t even use! They billed us this amount for the period of 12/23/2022 - 01/25/2023. This bill is due 3/1/2023. We cannot pay this. We have rent to pay. Also, we are NEVER EVER using the gas through the fireplace again because this is clearly wrong! The sewer bill was around $40 a month and now it is $90! We work seven days a week! We are barely home so how can we use the bathroom that much for such a high bill now!? We would like that $90 we are being charged to go back down to a reasonable price. I have attached the gauging of prices in our bills and a pic of the pilot off.

I keep getting over charged every moth for my water bill. My current water bill that is due on 3/1/2023 is insane. I live alone in a 1-bedroom apartment, I travel out of town for my job, so I'm not home every night and my current water bill is $94.53? This is seriously ridiculous! This is the most highest water bill I have ever received in my life living in an apartment. Plus the sewer fee is just as much as the actual water fee. Which doesn't make any sense what so ever. On top of that the apartment complex that I live in has major water issues with their pipes. Where the water keeps getting turned off every other day for most of the day. So how in the world can one person that lives alone, who's not even in town half of the time, have a $94.53 water bill for one month? Especially when the water is turned off every other day. How can someone use water that isn't even there to be used? Please make it make sense. I would like to have this investigated asap. Because I am seriously being over charged. This has been going on for a few years now and it continues to get worst. This is not right to be over charged like this.

I live in Grady Square Apartments 2615 N Grady Ave. Tampa Florida. I have a water meter for my apartment managed and billed by Conservice. Over the months my usage/bills have been all over the place, but my last bill (for December 2022) was particulary disturbing. My water usage was logged as 50% higher than the month before despite the fact that I live alone and was away for one week of the month! Grady Square apartments placed the blame squarely on Conservice. I have been on hold with Conservice for over an hour now to talk to someone and this is not my first call. I have never gotten a response.

I feel that Conservice is either estimating usage and never checking or my meter is defective. Another possibility is I am paying for some other resident's water. I had everything checked to make sure their were no leaks.

My usual monthly bill for sewer and water ranged from $10.00 to $38.00 over the last year of 2022. For the month of Jan 2023 due in Feb 2023 I am being billed for sewer $188.82 and for water $254.31. I was told this is a reconciliation for only using estimates over the last 6 months. I cannot accept this explanation as the usage amounts do not correspond to the metered amounts. I request you send someone to check my water meter to ensure that readings are being sent accurately each month as it is unacceptable that I have to pay hundreds of dollars more in Feb for your underestimates throughout the preceding 6 months. My Conservice account no. Is [protected], name: Mario Paz y Mino, 1040 Kennedy Blvd, apt 209, Bayonne, NJ 07002. Mobile: [protected]

I rent a 1-bedroom apartment in Fairfax, VA. Starting August of 2022 ( 6 consecutive months to-date ), I've seen both my sewer and water bill from Conservice Utility more than QUADRUPLED! I have been fighting with both the renter mgmt and Conservice for 6 months and they finally agreed to send a technician over to investigate. He said my unit's water sub-meter was broken and replaced it with a new one. Guess what, after the replacement, my latest monthly bill now climbs WAY past the quadrupled marks for both sewer and water charges! I'm all for a class-action lawsuit against Conservice. It certainly looks like it truly provides "Cons" services!

I called Conservice Customer Support to understand how the water/sewer bill is calculated. The Rep advised that the bill is based on a single meter for the entire complex. So the water/sewer bill is split amongst the occupants on the property per square foot of the apartment and tenants per apartment. The problem with this model is that the bill will never go down. If occupancy is full, the price goes up because there are more people per unit and consumption goes up. Everyone's bill goes up. If occupancy is down, the price goes up because there are less people to pay the share of total apartment complex consumption. So the tenants pay the water bill for Apartment Office consumption as well. This is price gouging. There's no way to provide any number value based on true consumption.

I stay in Essex community Lakeshore Landing in San Mateo. Single occupant staying in a small 1 Bed apartment with most of the time in office . My monthly utility bill is calculated as $165 with $66 for the Sewer alone. How can this be possible with two of more occupants apartments in the same community paying $180-$200 ? Conservice is not even sharing the details of my consumption and how the bill was arrived at? as a consumer i have full right to transparency to ensure i am not being overcharged. I would go ahead and file a case in small sessions court if I dont get proper details shared with me. even the Essex community is not of any help here.

I 648018Live in an Apartment complex me and my wife we don't have a washer and dryer don't use the dishwasher also we don't have a water meter so how are we getting a bill if we doesn't know the amount of water we use each month they can't use and average utility expense to charge us. Want to know how much water we are using a month not an estimate bill. LINDEN AT Parkside Richmond Virginia.

My daughter and her roommates water and sewer bill continues to be outrageously high. Conservice charged $600 in Sept and $850 for Nov for just water and sewer. These ladies are in school all day and do not use the amount of water the meters are reading. How can you go from 5k to 20k gallon usage in a small apartment. Their neighbor's bill was not that high. There has to be someone tapping into their water and or Forbes has some incompetent maintenance guys who can't seem to figure out a leak. Please help. Daughter's apmt is Bridges on Forbes.

I have been a good customer of CONservice for over 15 years - even from when they were known as “Waterwatch” Their billing practices have always been shady with my bills being inconsistent and receiving high bills even when I wasn’t home for several weeks. I moved and rented my condo (where the water service is) September 2021. Conservice was notified but failed to update the billing address. For several months I paid my bill online and also repeatedly requested the billing address be updated. They failed to update the billing address. I didn’t receive any bills so I called CONservice to find that my bills were being returned to them and that I received several months in late fees. After being told by the rep they would return said late fees I was suddenly told “no” by the supervisor because they returned late fees on a previous bill. I reminded them yes - but that’s because CONservice never updated my address and I never received a bill and CONservice agreed I should not receive late fees due to their mistake! Now I have $35.00 in late fees - even though they agreed months ago that it was not my fault that I did not receive bills and therefore I am not responsible for late fees. The seven dollar late fee each month is higher than my bill!

I want all late fees removed on my bill because CONservice:

1) never updated my address on multiple occasions when I requested and therefore I never receive d bills

2) failed to notify me when they knew my bills were being returned to them

3) Agreed in the past that it was not my fault bills sent to wrong address and had removed late fees because it was not my fault (set precedent)