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CB Appliances Conn's Home Plus Complaints #162-181
Conn's Home Plus

Conn's Home Plus review: Samsung 75 on LED TV

C
Author of the review
4:34 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

July, 2018 I bought a 75 in Samsung TV for $1587 at Conn's Home Plus 9555 E County Line Rd, Centennial, CO 80112. They pushed the extended warranty. I bought it for $300. The pitch was "if there was ever an issue. You can get it fixed or get it replaced dollar for dollar" When the TV malfunctioned in April 2021, a service tech came out and determined it was easier to replace with a TV of equal value. I went to the Conn's store and they only we're authorized to give me $1100 Samsung TV. It was definitely a downgrade to the previous one I bought. After a week of them keeping my TV, going back & forth arguing that I want equal value. No where in my contract does it say anything about depreciation value. They finally called me. They actually lowered the value of the TV from $1100 to $999! What a slap in the face. I went all the way up the corporate ladder and got a lesser value. WARNING! DO NOT SHOP AT CONN'S!
They promise & sell you one thing and do not deliver on their promises.

Desired outcome: Equal value for warranty

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  1. Conn's Home Plus Contacts

  2. Conn's Home Plus phone numbers
    +1 (877) 472-5422
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    Online Credit Application Inquiries
    +1 (877) 472-5358
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    Warranty Renewal
    +1 (888) 614-5627
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    Career Hotline
    +1 (844) 894-0717
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    Check Order Status
    +1 (855) 266-6349
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    Product Repair Service
    +1 (800) 511-5750
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    Pay Your Bill
    +1 (877) 358-1252
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    General Customer Service
    +1 (866) 765-1513
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    Credit Application Inquiries
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  3. Conn's Home Plus emails
  4. Conn's Home Plus address
    4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
  5. Conn's Home Plus social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
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Conn's Home Plus Category
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