Conn's Home Plus
reviews and complaints

We purchased a Samsung washer and dryer with Conns through the online store Sept2, 2019. Our order was lost as well as our credit and so ten days later we finally heard from a manger John Blackstock from Beaumont, TX. He still gave us the" Labor Day Special" that we were originally supposed to have recieved. John forgot to change the date when he sent the Docu-sign over and he also made us pay for delivery which we just found out about.(Labor Day Online Special included: one year interest free, free delivery, and set up). Our Samsung washer and dryer was delivered Sept.10, 2019. For some rason every month on the 4th we would start to get phone calls that we are late for payment. Nobody ever changed the date to the 10th of each month. Time goes by and we finally reach John Blackstock again and he said not to worry our payment date is on the 10th of each month. Also if we have any problems speak with the off line department we are a cash option and that will keep us interest free. July 3, 2020 we were emailed a letter stating we owe a balance of $840.39 by Sept.12, 2020 that will be the expiration date of the cash option and after that we will accrue interest. We paid for 2 months at that time and brought us down to $625.00 iun which we paid in full on Sept 12, 2020 and at the same time filed a complaint about all of this because Conns was showing we owed $1400.00. We filed several "tickets" nobody will get back with us John Blackstock is impossible to reach, . We even went into a local Conns and they even submitted several emails trying to help us. Now our credit score drops monthly and Conns is saying we owe $800 in interest. None of the Conns math make sense. We will never ever refer or recommend Conns to anyone. They are trying to extort us for interest on a 0 interest account.
Also the Conns we went into told us we were charged for delivery as well and we should of never been. He also said the online department is a huge mess and there is nothing more he can do, other than the two emails he sent with all of our letters and he never got a response. We stopped in at the Conns on Thomas and 44th street Phoenix, AZ, and spoke with Sam Flores Assistant Manager.
Supposedly our account has been under review since Sept. 12, 2020 when we filed complaint and paid off remaining amount due.

Thank you for your time,

Chase Dax Ledet

Re: [protected]
Chase Ledet [protected]

I financed a tv a wall mount and a hp pavilion all in one touch screen desktop thru conns I paid an additional 600 to 700 dollars for property insurance 4 days after the initial 1 year warranty the desktop began to malfunction I disputed with conns for more than I should have had to get issues resolved but gained no resolution then I had to go out of state for work when I got back on oct 18th I found my house broke into my renter insurance advised me that they would not cover the items from conns as I had insurance through them so I began that process with conns it took them over three months to even start on the matter they wanted me to fill out adjuster paper work despite not being an adjuster they advised me in oct (Steve) to not make payments on acct and they would not be reflected on my credit then the began making negative reports against my credit then their mitigation department started to call and email daily demanding a payment for 460.81 for the wall mount of which I only had half as the other half was attached to the tv that was stolen then they reviewed the acct I got a call from the company customer relations department and was advised that the original finance amount was 6244.92 and to date I had paid 5089.00 of that on 12 -21 they got a check from life of the south the insurance company (the insurance company on my original purchase is Fortegra) #295635 for the amount of 2914.89 and that conns told me they would send me a check for 39.00 for the products which doesn't cover anything not replacement not reimbursement nothing then I got an email stating that on 12/30/20 they mail a check for 179.00 which again does not even come close to covering the 5089.00 I paid for these products that 0werte faulty to begin with its like I am being robbed all over again and I am still out a tv a wall mount and a very expensive desktop insurance papers says that they pay to conns and conns is supposed to either replace the items or give you money back I do not want to replace the items thru conns I don't ever want to use conns again but I do want my money back I called a lawyer they said that I have a case but conns typically likes to drag things out for years and years and often for so long that people drop the case as they can no longer afford the cost of continuing with their legal pursuit. Out money, tv, desktop, half of a wall mount, and my credit negatively impacted.

I perchased a washer and dryer on 12/4/2020, i was going to use a Conns credit card but the salesman said if i go Conns Homeplus this is a much better way to go, so he talk me out of the Credit Card, now i see way, i was looking over the contract when i got home first he did not give me the contract in person and when he went over it, i see he did leave some key points out,
fIRST WHY AM I BEING CHARGED 175.62 ON PROPERTY INSURANCE
SECOND SO WHY SHOULD I PAY 100.00 ON A PREPAID FINANCE CHARGE. THIS TO ME IS JUST ANOTHER WAY TO ADD ON HIDDEN, IF I WAS GOING TO USE A CREDIT CARD I WOULD HAVE SAVED 275.62, YOU SAY THIS IS A INTEREST, BUT I SAY I HAVE ALREADY PAID 275.62 IN HIDDEN CHARGES I SHOULD NOT HAVE TO PAY
THANKS FOR YOUR HELP
EUGENE HANEY ACCT. NUMBER [protected]

I purchased a TV on 1/21/2019, account number [protected], which included the TV and a warranty. The warranty was cancelled by me in writing and faxed over to the cancellation dept by a Conns rep in the store in the Month of Feb of 2019. Upon cancelling that warranty, a new contract was written and the account number changed to [protected], and the account number [protected] was supposed to be closed. However, it was not closed and payments that were made that were supposed to be applied to [protected], the correct account were instead applied to [protected]. After repeated calls to Conns to try and get the issue resolved the issue was supposedly fix by one of the reps who closed the account and took the payments that had been made to that incorrect account of [protected] and reapplied them to the correct account of [protected]. Account [protected] was paid off and closed. However, at some point in time [protected] was reopened and I began receiving collection calls for that account. On several occasions (at Least four) I have explained this to the collection agent who has called me. Each agent has reviewed the issue and said that I was being incorrectly contacted and that they would submit this to the proper dept to get the account closed. However, that has not happened. The account remains open and I continue to get harassing phone calls several times throughout the day at work and on my cell phone. If you are maintaining that the collection calls are warranted and the charges are valid, then I ask that you provided me a detailed invoice of the items purchased including serial numbers and any other identifying details of the merchandise in question for account numbers [protected] and [protected].

I purchased a Samsung Washer from Conn's. I had a Warranty for this Washer. I had to call several times for the Washer to be fixed under the Warranty. The last time I contacted Conn's for the Washer to be fixed, they sent out a technician. He said he would have to remove the dryer and door in order to fix the Washer. He had all of the parts to fix the Washer as well. The technician informed for me to call a plumber because he did not want to damage the drain hose. My dryer and door was not put back up and the technician took the parts with him. When I got the plumber to fix the drain hose, I called Conn's back to inform me a different technician came a out and said there was nothing wrong with the Washer and he did not bring any parts that was previously ordered by the first technician. He did not fix it and also said he was not going to put the dryer and door back. I had to eventually pay someone to put it up for me. When I called Conn's back to inform the Washer was never fixed, I was told the warranty had ended and I would have to pay. I explained the situation and was told someone would contact me regarding this but I was never contacted. My Washer is not coming on right now at all. I have the paperwork that the first technician gave me and I really thought he would come back to fix it but the other technician that was sent out did not have any parts and my Washer was never fixed.

In 2018 conns repair came out to fix the ice maker for freezing and defrosting and leaking all over the floor and under the deli drawer then freezes again creating big block of ice. Any thing in the deli drawers freezes up — cant keep produce or lunch meat or any type of food as it freezes in a day and we have to throw it away. The back panel had been replaced twice for the freezing and making gurgling noises. The issue continued and conn's would not return due to no longer under warranty. I paid a samsung technician to come out as this is a known issue with class action lawsuit for these fridge/icemakers. While the samsung technician completed the repairs — he found the casing around the auger fan had been broke by the previous technician that came out 1.5 years before he did. Conns refuses to take ownership or fix the damages while I continue to have constant leaks and freezing within the fridge and needless to say no icemaker for year for which I paid for — water drips out of the water dispenser, out of the bottom of the fridge and out from under the deli tray constantly. They refuse to take ownership to replace the casing around the auger fan to allow the freezer to insulate and auto defrost properly for over 9 months now since the damage was found. You have to remove the entire icemaker to get to the auger fan — there is no way we would have known of the damages until another technician was dispatched which unfortunately for us was not conns due to warranty expired. Samsung techs are amazing but have not been able to help with our claim against conn's either.

My name is dell withrow and I am requesting information on extended warranties regarding food loss. I know your policy on food loss for freezer and refrigerators. 150$ on refrigerators and 250$ on freezers (stand alone). My complaint is that if you buy a side by side it will only cover the lesser of the two. The only way to get recovery off food loss is to purchase separate appliances. In my situation I do not have the available space to have separate appliances. I have purchased several items thru conns and never had issues with anything before, until now. Mt side by side went out and caused all of my food to go bad and had to be thrown out. Bad timing because of Thanksgiving and covid-19 we chose to stock up on groceries. Well no one expected the worse to come true. All food was lost. The cost of the groceries in the unit exceeded 450$, easily. I submitted the food loss claim form immediately upon the repairs of the unit in question. Also I explained the amount and circumstances in the submitted form. I made a phone call the week of thanksgiving to insure conns had received my food loss application. The lady on the phone said it was received and is under review. I also inquired about my desire to explain my situation, she said that I could add my side of the situation to the person that was going to do the investigation. It seems that the decision was already made and the check was issued in the amount of 150$. Apparently my added information and situation was not even considered. When I bought the refrigerator, I bought what I wanted because of the space allowed in my house would only allow this size unit. I got rid of my chest freezer for this reason. I bought extended warranties on this for obvious reasons anybody else would, for my protection. It would have been nice if your salesman would have mentioned that in buying this side by side, that I would only be covered for fridge only. That might of made a difference. I would have purchased this item elsewhere, and got the coverage that was in my best interest. I should of looked more closely to the small print and that's on me! You should train your salespeople to post out the disadvantages as we as the advantages in purchasing extended warranties. They want to make a sale, so why point out something that might hinder a sale. Get you in and get you out. Once the purchase is made, wht take care of valued customers. All im asking, is be fair about your policies or you'll need to update them and make the as fair to the customers as they are to your bottom line. You would get more flies with honey if you put it out there. And in addition to this issue, the refrigerator was never fixed properly and I had to call your service department back out for the same unit. Now it will be another week before they will attempt to fix it again. I spent 10 days living out of ice chest this first time and now an additional week living out of them again. The latest is even worse because its Thanksgiving week. Family in town and I'm camping out of my garage because you'll didn't fix it right. Trip every other day for ice, family left early. I'm sure, because of the inconvenience of the fridge. Now I will have to file an additional claim form for food that was lost the second time. Iv lost a considerable amount of food, inconvenience, money for ice, trips to go get ice, and the unsanitary conditions living out of ice chest. I expect someone to please consider all what I have been saying and just be fair about all of this.
Dell Withrow. [protected] [protected]@gmail.com

First I want to say that with Conn's itself, I have no complaint. However, I recently purchased a dryer and a water heater from Conn's Home Plus in Baytown, Texas. At the time of purchase, I also purchased an installation for the water heater which was $509 which was also to be financed. Both the water heater and dryer was scheduled to be delivered and installed on 11/2/2020. My dryer and water heater was delivered with no problem what so ever. The installation didn't happen that day as was previously promised and was rescheduled for yesterday, November 9, 2020. I had to schedule a SECOND day off from my job to be there for this installation. However, the company that was supposed to install the water heater, I think it was something like "Home Pros", started texting me on Sunday night telling me that I should be aware that there would most likely be "additional" charges to install the heater. I explained to them that I had pre-approved funds to install the heater with Conn's. They were telling me that Conn's didn' know what they were talking about most of the time. I told them that if there were additional costs that would need to be discussed with Conn's. Early Monday morning, I begin getting texts from "brandon" who was having me to take pictures of the current set up where the heater would be installed to send to him and he told me I should be aware there would be additional charges. I repeated to him that I had pre-approved fees to install this heater at which he responded to me again that Conn's didn't know what they were talking about most of the time. I sent him pictures at which he didn't respond. Within a few minutes I called him because he hadn't responded. He then told me that from what he could tell by the pictures it was going to be a MINIMUM of an additional $300 that I would be responsible for paying him at installation. I told him I would NOT be doing that and if that was his plans then he couold cancel the installation. I texted him back and told him I was cancelling that order and that I would be talking to Conn's about them price gouging me. He texted back "good. I hope you can talk some sense into them". I drove to Conn's store and talked to Sylvia and told her what I told you. She was supposed to reverse those charges for haul off and for installation. Now I'm stuck not having my heater installed. I will have to find someone on my own to install it. My complaint is for you to know that this company is talking smack about Conn's. That is not professional on their part. It is "bait and switch" which is illegal in the state of Texas to say the least as well as price gouging.

My dryer wasn't heating up so I called a technician. He came out said their was no issues. 2 days later still the same problem. I'm very disappointed because I told him it wasnt heating. I called back and you'll said there won't be a technician available until oct 27.. That's not fair because it could of been fixed the first time with a different technician. Cause john specifically don't know what he's talking about. I now have to go to the laundry mat. I paid for warranty but seems like for nothing

I begin requesting due date changes in July on my account. I was told told by the 1st rep that it would be processed. I requested again in August when I learned it was not granted during collection calls after the 8th. The 2nd rep said a mistake was made and once the account is current I could request and receive this change to the 18th monthly. I paid the account in August and requested the change afterwards. Once again in September, I receive calls after the 8th because the requested was NOT submitted. The 3rd said it was due to a "system change". He offered to waive late fees. I informed him I would pay by 9/25/20 including fees. I was giving the number to corporate. Customers can not speak to anyone without an extension. The rep I spoke to on 9/28/20 about this issue could not give me an extension. When I spoke with his manager and explained the situation, I learned that Conn's reps have not completely documented each call and request. This challenges my credibility and allows them to continue to deny the request and rack up fees. It's sad this company preys on their customers and would not be willing to resolve a simple issue with a paying customer. I'm glad I have documentation, evidence, and witness. I ended the call once I was deemed untruthful about the chain of events. However, it would be best to resolve on a smaller level.