conn's fedder acservice failure

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a verified customer
Verified customer

I have a an air conditioner/ heater window unit for my appartment that the air mover motor failed two years ago.
conns service piced up the unit and lept it for 7weeks to repair and when it was return "fixed" they installed it and advied that it would start to cool, 30 mins later electrical smoke apeared and the unit was burning inside. the unit was unplugged and service came out 3 days later and kept it for another 3 weeks. No smoke this time but it never cooled like it should. this June it wasn't cooling at all and service was called again. Service tech advised the wife that the unit would be picked up in several days and needed cleaning inside for a charge of $130. We have an extended waranty/ service plan that we pay $350 a year for.
When I got home I pulled the unit out to look at what he was talking about and the unit was clean but the condenser coil fins were smashed flat on the inside from when they last worked on the unit repacling the fan shroud for the air mover. when the technitian was advised of this when he picked up the unit he agreed that the coil needed repalced.
it is now 7 weeks again and no word from service. Our phone calls asking about the unit are redirected to a opperator who advised that they will leave a message with the manager and he will call back. We never get a call back.
An attempt was made calling for a district manager and all they show on the work invoice is for a cleaning which I told them I did not want nor need the cleaning that the machine needed a new coil.
I then asked if it was just needing a a cleaning why was it taking 7 weeks in the middle of the summer to clean. The reply was it should never take that long and the service manager would be contacted for clarification, and I would get a call the next day. I gave tem my cell phone # and verified a read back to make sure they had my right number and again it has been a week and no phone call, no air conditioner.

Of course when the store manager is approached with the problem he advised that that is a service problem and he cannot do anything about it that I have to contact the service Dept. The unit is 6 yrs old I have paid $350 a year for extended waranty I could have bought two new air conditioners by now.

Any suggestions on how to get this resolved when a person cannot even get intouch with management.

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