SUBMIT A COMPLAINT

[Resolved] Complete Savings / Complete SaveI was charged monthly fee for several months without realizing it

5
J Dec 16, 2019

I signed up for free saving 27 Feb 2019 in order to save on a ticket.

after that, as of April i was charged 15 pounds a month without ever being notified - no emails, nothing

I see that in the fine print it does warn me of this but when I signed up there was nothing mentioned about charges at all; you must know this because I see online there are countless complaints about this from other similarly tricked customers.

as a company you may be operating in such a way as to avoid legal repercussions but that does not make it ethical. You are preying on people's ignorance & gullibility for your own profits.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Hello Jasunh,

    Complete Savings will be happy to assist you but it's difficult to do that in a forum such as this when we cannot identify a membership record for you.

    When you submit a complaint on Complaintsboard, you are not contacting Complete Savings directly. Unfortunately, Complaintsboard.com does not make this clear to consumers and they mislead consumers to believe you are contacting us directly. They do not prominently display our actual contact details and instead their website is designed to prod consumers to post public complaints rather than advising the consumer to contact us directly so that your complaint can be resolved expediently.

    If you'd like assistance regarding the Complete Savings programme, please contact us directly so that we can identify your membership record and resolve your complaint. You can reach us on our free telephone number (from within the UK) [protected], or, you can contact us at www.completesave.co.uk/contact .

    In the meantime, we’d like to provide you with the following details about the Complete Savings programme.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores. More details can be found at www.completesavings.co.uk.

    The only way to become a member is to manually enter your details on the Complete Savings sign-up page and agree to the Terms of Service. The details required are: your name, your email address, your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full and complete the sign-up page.

    We hope you use the contact details we included above to contact us so that we can identify your record and assist you.

    Kind regards,
    Complete Savings

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