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Subscription
I want to cancel my subscription and get a refund for the money which has been taken from my account.
They have been taking 15 pounds every one for 8 months without my authorisation.
I haven't used their service in those 8 months.
I did not provide my card information for money to be withdrawn.
Desired outcome: 120 pounds refund.
Money taken from my account without my authorisation
I have had £15 taken from my account without my authorisation and I would like it refunded all future transactions have been blocked
Desired outcome: Money taken to be refunded
Replied
Taking money out of my account
I have two unauthorised transactions between you and have never signed up before in my life taking atleast 30 pound of my money gone. I am a single mother and need every single penny I can get so random charges out my account is not okay, neither is taking them out of several other peoples banks and if this isn't resolved I will be taking further action.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Kind regards,
Complete Savings team
Refund
I did not know that I was a member of this. I have just canceled my membership, and I want my refund.
Desired outcome: Refund
Money taken from my bank accoung
£15 deducted from my bank account which I had not knowingly authorised. Please refund money immediately.
Desired outcome: Refund of money and no further deductions
Replied
Money taken from my bank account
£15.00 has been taken from my debit account twice, because of this I did not have enough funds in my account to cover my out going payments.
I want to cancel what ever this is!
I want £30.00 refunded immediately
My name is Anne Manley
I am extremely disappointed with the fraudulent way this money has been extracted.
I have read the comments below!
Desired outcome: Refund and total cancellation
Please resolve this issue as soon as possible!
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Moonpig on 2 October 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
We have looked into your account and have now stopped all billing, so that you will no longer be charged. We have also sent an email to you confirming this. If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Thank you.
Kind regards,
Complete Savings team
Hidden membership fee
I bought a train ticket and signed up for the membership as I thought I was saving money when in actual fact I was being charged for membership. It is Christmas coming up and I am a student so cannot afford to be wasting money on your services. Please cancel my membership IMMEDIATELY my sort code is 070806 and my account number is [protected]. I would like a refund as I was unaware that I would be charged and do not believe it was made clear enough.
Desired outcome: Refund
Taking money without consent
you have been. Taking money out of my account without consent I want every penny back NICOLA HALL this has been going on for weeks I'm in & out of hospital I've had cancer treatment I seriously do NOT NEED TO BE ROBBED AND HAVING TO WORRY DURING THE WORST TIME OF MY LIFE
Desired outcome: Money back ASAP AND NO MORE MONEY TAKING
Money
Money has been taken out of my account and ive never once signed upto this company its £15 but im not having it happen every month
Desired outcome: I want my money back and to stop taking money out my account
Replied
Taking £15 out without me knowing
I have not signed up for anything and I checked my bank and £15 had been took out but this completely save thing and I'm very angry as saving up to get my bf a special gift! I would like to know what is going on and would like to have my money back
I'm very upset and confused please respond to this so I know what's going on as I'm only 16 and very confused
Desired outcome: My money back
Thank you as I don’t remember signing up for anything and I am only 16 and was in need of this money
You joined the Complete Savings programme following a purchase you made on Missguided on 20th October 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
However, if you are under 18, we do not allow any memberships and this is part of the terms and conditions when signing up to Complete Savings. Due to this, we will be escalating this enquiry and a member of our Customer Service team will be in contact with you shortly.
Replied
Monies being taken from my bank when I havent signed up for anything
WLY Completesave.co.uk have taken monies of £15 per month .
As I no longer receive paper banks statements.
I therefore print copies out every three months.
I then saw that monies have been taken on 27th September 2021, 27th October 2021 and 26th November 2021.
I am a pensioner and life is not easy with just my pension.
I have not signed up for anything and never have I told anyone to take monies from my account. I am so upset
Desired outcome: Monies refunded to me and no further amounts taken
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Ticketmaster on 27th August 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that your membership has been cancelled and you will no longer be charged.
Replied
Unauthorised and Unotified Payments
I was not told that you would be taking money from my account at any point, and have just seen the first withdrawal of £15. I didn't sign up for
This and would like my money back and to cancel these payments. I've seen complaints from other people who have experienced the same thing without knowing they would be paying anything and I would like to be repaid
Desired outcome: Money back and cancelled account
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, we are unable to find your account and will require some further information. If you can please send your details, such as member number or email address to our Customer Service team at mary@completesavings.co.uk, we will look into this. Thank you.
Replied
I am being charged £15 per month
Going through my bank statement and it appears I am being charged £15 per month for something I didn't sign up. These payments have been coming out since June meaning a total of £90 has left my account without my consent.
I demand a refund as I am a struggling student with little money to my name as it stands without £90 being taken from my account.
Desired outcome: Refund of £90
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, we are unable to find your account and will require some further information. If you can please send your details, such as member number or email address to our Customer Service team at mary@completesavings.co.uk, we will look into this. Thank you.
i have never heard of u, and u have taken money out my account without my permission, i would like the money u took back into my account, and i will phonong my bank about this, and getting a stopper put on my account so u cant do it again, i dont get a lot of money so give back wot u stole, Lisa Davie
Exactly the same situation, not sure how they managed to do this and I am also a student
Replied
Money
Why has there been £15 taken off my account without my consent this is illegal and I will be contacting people who are higher than yous if this is not resolved and my money is not returned. I have never had this happen to me and I don't know how you got my details and have done this. None of yous would like money coming out or your account without your knowledge or consent. I want this resolved.
Desired outcome: Money back
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
We are unable to find your account and will require some further information. If you can please send your details, such as member number or email address to our Customer Service team at mary@completesavings.co.uk, we would look into this. Thank you.
Replied
Taking money out of my bank without authorisation
I have never subscribed to this website and I have just noticed that it took money out of my bank account without my authorisation or my knowledge. I would like back my 15 pounds back as soon as possible, I also have a feeling it took my money out without my knowledge previously before as I am purposefully not spending my money at the moment as I am a broke student, I really hope you address this situation ASAP, and I count on you to hear from you soon, thanks
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on National Rail - Railcard on 22nd September 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I will have the Customer Service team reach out to you in order to discuss your membership. Thank you.
Exactly the same situation, this is illegal and I’m not sure how they’re managing to do it to so many people, I never subscribed or was told about the payments
Replied
Taking money out my account.
i have just checked my bank statement to find that you have taken £15 out my account! i payed for a single ticket and was completely unaware about this monthly payment. i want to cancel and get my money back! i think it's ridiculous how a company could do something so absurd with no explanation. i had no idea what complete save was until i googled it and found that this problem had happened to many other clients. i am a child so i should've paid for a child's ticket in general however that was not an option, so not only did i pay extra for my ticket itself but now you are taking money out of my bank account?! i would like to cancel these monthly payments and get my money back!
The complaint has been investigated and resolved to the customer's satisfaction.
You will have joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
We cannot locate your membership as we do require some more information from you. Could you please reach out with your membership number or email address to mary@completesavings.co.uk and we'll look into this case for you. Thank you.
Money coming out of my account
£15 is due to come out of my account without my consent. I do not agree to this and I cannot think of where it has come from. Not okay can this be sorted
Desired outcome: Money back £15
Replied
Complete save taking money from my daughter’s account
My daughter has to date lost £75 from Complete Save taking £25 from her account each month. She never signed up to anything and because it's such a small amount she didn't notice. However she is a uni student and noticed it when she needed money for food but didn't have any in her account as the £25 had been taken. She wants to cancel but has not been able to as it's very difficult. She has contacted her bank but they cannot do anything. What does she do as this is causing all sorts of problems and needs this money. I'm frustrated that companies like this can do this and leave people with money missing from their account. Please advise as soon as possible please.
Desired outcome: Refund of full amount taken
The complaint has been investigated and resolved to the customer's satisfaction.
Your daughter will have joined the Complete Savings programme following a purchase where she was offered the chance to claim a cashback reward on her next purchase through the site. Clicking on this offer took her through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer, she must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why she was required to enter your credit/debit card details at this stage. Since she didn't cancel your membership when the trial period ended, she was charged the monthly membership fee.
We cannot locate your membership without an email address or membership number. If you can please reach out to us at mary@completesavings.co.uk, we'll be happy to let you know the details of the membership and the actions that can be taken.
Auto deduction of gbp 15 from my visa credit card which I do not have idea when I participated as complete save member.
My credit card with the last 4 digits as 2704 has been credited a GBP 15 again today, and I would cancel the member if I have ever joined the membership
Desired outcome: cancel membership
I want a refund
16 pound was taken from me
It was mistake I just want my money back
Please return my money u scammed me this is awful
Desired outcome: 15 poind
Overview of Complete Savings / Complete Save complaint handling
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Complete Savings / Complete Save contacts
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Complete Savings / Complete Save phone numbers800 389 6960800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 5 5 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 3 3 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
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Complete Savings / Complete Save emailscoxley@affiniongroup.com100%Confidence score: 100%Supportmary@completesavings.co.uk100%Confidence score: 100%Support
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Complete Savings / Complete Save addressSentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
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