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Replied
Charged me for no reason
I have been charged £15 for no reason i dont know why it has been taken out nor how they have my bank details, pleaae contact me as soon as possible as i woukd like to sort this issue out and resolve it asap. My email is [protected]@gmail.com and my number is +[protected] when possible please contact with me with help to sort this out much regards.
Desired outcome: Money back
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out. We found your membership, and we cancelled your account. Therefore, you will no longer be charged.
You joined the Complete Savings programme following a purchase you made on Wowcher on November 26, 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Saving sign-up page, where it is clear that you must first become a member of the programme to claim the cashback on offer.
We will send you an email today with a copy of the Complete Savings sign-up form to demonstrate how you signed up for Complete Savings and provided us with your details and authorisation to charge your account. That email includes a resolution to your query.
I hope this helps!
Kind Regards,
Complete Savings Team
Money taken from bank account
£15 will be taken from my account on 29th December which I know nothing about
Desired outcome: Money refunded
Charges deducted from my bank account
Hello today 15£ got deducted from my account. From complete saving. This transaction was without my acknowledgment.
Desired outcome: Want my money to be refund
Unauthorised payment taken from my account
Hi I have just checked my account and you have taken £15 from my account.
I want to request for my money back and please cancel for any future payment.
I have no idea how it got to this and how you started taking the payment.
Please contact me back and let me know how it's this going to get sorted.
Desired outcome: Want my money £15 back
Fraud
I have had £15 taken out of my bank abs I've never used you before please cancel this
Desired outcome: I want me money back
Replied
Money being taken from my account
Just this morning 19th December 2021, I went to order a Christmas card for my sister but my card was declined due to not having enough money. I thought this was strange because I put £20 in my account yesterday 18th December 2021, so I went to check my banking app. I looked on my recent out payments and it said a company called complete save had taken £15. I have never in my life heard of this company let alone subscribed to it because I'm only 16. I worked hard for this money and did not appreciate it being taken from my account for something I did not buy and need it back soon if I am going to be able to order the things so they come in time for Christmas. I would like a refund.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Good day! Thank you for taking your time in writing us a review. We are sorry to hear your dissatisfaction about Complete Savings.
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. You can find more details at www.completesavings.co.uk.
We would like to assist you and fully address your concern, but that is not possible since we currently don't know who you are.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.co.uk.
We are looking forward to your response.
Kind regards,
Complete Savings
They take money out without consent
I just realised that WLY*COMPLETESAVE.C takes out 10£ out of my account every month, without my consent.
I'd like that money back.
complete save.co.uk
please stop charging me 15 pounds
Desired outcome: stop my subsciption
Replied
unauthorised taking of money from my account
just been on to my bank account and you have taken £15 out. I have never given you authorisation to do this. I saw your advert after ordering from Very (i think) and I started to fill inn the form about getting cashback. NOWHERE DID I READ ANYTHING ABOUT £15 CHARGE. And going by other complaints I've read this will not be the only one. Whats the point in getting cashback if you are also going to charge a fee every month. Please can i have my money back and absolutely DO NOT take anymore or the police will be getting informed and also the bank. I AM ABSOLUTELY FURIOUS.
regards
Lesley
Desired outcome: MONEY BACK AND NO MORE TAKEN FROM ACCOUNT
ps please let me know how this can be resolved and soon.
The complaint has been investigated and resolved to the customer's satisfaction.
Good day! Thank you for taking your time in writing us a review. We are sorry to hear your dissatisfaction about Complete Savings.
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. You can find more details at www.completesavings.co.uk.
We would like to assist you and fully address your concern, but that is not possible since we currently don't know who you are.
If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.co.uk.
We are looking forward to your response.
Kind regards,
Complete Savings
Replied
Cash taken out
So today I look at my online banking. Something I don't often tend to do, as I work 24/7 and I've found that you as a company have taken out 30 pound in 24 hours out my account I have never signed up to this company and never heard of this so called rewards thing and trying to get hold of them didn't work either I keep trying to get my money back. This has not happened. If booking train tickets is costing me 30 pound a day I never will again this is disgraceful
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear about your disappointment with Complete Savings. We do not want to make you feel this way, as our savings programme intends to provide you with more savings in your online purchases through cashback and other benefits.
Upon sign-up to our programme, We offer a 30-day FREE trial period to let you try out with constant email reminders that you can cancel your membership at any time. Otherwise, we would charge a monthly fee if you did not cancel within this period.
Your concern highly matters to us, and we want to help you sort out your situation. If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. You can do so by sending an email to mary@completesavings.co.uk. Thank you.
Replied
Scamming my money from my account
You said you would pay my money back into my bank £750.
Your agents are continuing to put the phone down.
The Swiss bankers who are scamming us are a complete disgrace
My account details [protected]
Your agents are continuing to not tell the truth.
When asked were they not telling me the truth they hang up.
They don't want arkward questions only lying to myself
Desired outcome: My money returned
Latest lies from Mary.
Hello Ms Barr,
Thank you for contacting us.
Your complaint was escalated to our Team.
We conducted a thorough investigation using our payment processor. All refunds were successfully processed on the same day that we tracked them using the reference numbers we provided you, and none were returned to us.
Because we pay refunds to the same card number used to charge you, some refunds were paid to an old card number that ended in 3114 and 6011. Usually, your card issuer should be able to identify the account to credit, but it appears that they were unable to do so. In any case, the refunds were not returned to us.
When we refund a membership fee, the refund is assigned an Acquirer Reference Number (ARN) which is a unique identifier that can be used to track the refund from us through the payment network to your bank that issued your card. The fact that an ARN is assigned to each of these refunds indicates that they reached our member’s card issuer.
As this is usually dealt with by a back office team within banks, in order to resolve this as soon as possible, we would like to ask you to contact your credit card provider and request them to investigate what happened to the refunds that were paid to following card (s) as these have not been returned to us.
Last 4 Digit Expiry Date Acquirer's Reference Numbers
7435 1/2023 74601001335147043853424
7435 1/2023 74601001335147043858613
3114 1/2023 74601001335147043858860
3114 1/2023 74601001339148119492275
3114 1/2023 74601001339148119492267
3114 1/2023 74601001339148119492259
3114 1/2023 74601001339148119492242
3114 1/2023 74601001339148119492168
3114 1/2023 74601001339148119492150
3114 1/2023 74601001339148119491590
3114 1/2023 74601001339148119491582
3114 1/2023 74601001339148119491111
3114 1/2023 74601001339148119491103
3114 1/2023 74601001339148119488083
3114 1/2023 74601001339148119488034
3114 1/2023 74601001339148119467053
3114 1/2023 74601001339148119466915
3114 1/2023 74601001339148119466865
3114 1/2023 74601001339148119466857
3114 1/2020 74601001339148119466824
3114 1/2020
You have not refunded my money
Swiss bankers no don’t are scamming people of our money.
I feel like the cuckoo in the clock being scammed in the way with unscrupulous people.
I hope your family has a nice Christmas with my money.
We are sorry to hear you had a frustrating experience with Complete Savings. Your concern matters to us, and we will investigate your feedback further.
As for your query, we sent you an email detailing how to resolve the issue in your concern. Kindly verify if you receive our email; otherwise, we will send you another one.
Again, sorry for the inconvenience this situation caused and thank you for your patience.
Kind Regards,
Complete Savings
Replied
Whole Company
I bought tickets of ticket master weeks ago and completely forgot I accepted being giver 17 euro off next time I booked tickets (which I did not use) I did not see anywhere they would be taking 15 euro out of my bank account.
For a part time workers and this close to Christmas to be seeing I'm being robbed of 15 euro for absolutely nothing. How ye are making your money is ridiculous.
I tried to cancel my account by online assistant but they some how could not find my account with my email or member No. and went to sign into my account and saying my password is wrong. When I tried to get email sent for forgotten password I'm not receiving it. So some how ye can find my bank account to rob me off my money but can't find my account to cancel it.
I will be cancelling this direct dept with bank tomorrow and I WANT MY MONEY BACK…..
Desired outcome: MY MONEY BACK
The complaint has been investigated and resolved to the customer's satisfaction.
Are you able to provide us with some information so that we can locate your account? It's best to do so by contacting mary@completesavings.co.uk with details such as your email address, or Member ID number (this can be found in the Welcome Pack we sent to your email the day of joining). Our Customer Service team will then be able to take a look into this and assist you.
Unauthorised funds taken from bank account
Dear Sirs,
On checking my Bank Statement today I noticed that there had been a withdrawl of £15.00 by a company called WLY*COMPLETESAVE.CO.UK, I have never heard of them, never dealt with them, and have no idea what they sell or do {exept Scam bank accounts}
I insist on a FULL REFUND at once
Shown on Bank Statement as: WLY*COMPLETESAVE.CO.UK
Desired outcome: FULL REFUND
Replied
unauthorised debit
I have just going through bank statements as its Christmas and money is tight and noticed the payment to WLY*COMPLET which I did not recognize.
I looked up why this would be and who you are, and the only thing I can think of is the purchase of a train ticket in the past that offered me a £20 cash back voucher; at no time did I sign up to a weekly, monthly charge for "potential" savings.
I am mortified having looked back through my statements to find the first debit occurred on 7th Feb. 2020 and has continued until 7th Dec 2021; see below:
Description Value
5207 06FEB20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11FEB20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06MAR20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11MAR20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06APR20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11APR20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06MAY20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11MAY20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06JUN20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11JUN20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06JUL20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11JUL20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06AUG20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11AUG20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06SEP20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11SEP20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
5207 06OCT20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
5207 11OCT20, WLY*MYTIMER, EWARDS.CO.U, [protected] CH -15
8832 11NOV20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06DEC20, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JAN21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06FEB21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06MAR21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06APR21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06MAY21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JUN21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06JUL21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06AUG21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06SEP21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06OCT21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06NOV21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
8832 06DEC21, WLY*COMPLET, ESAVE.CO.UK, [protected] CH -15
A WHOPPING £480 has been taken from my account; I will be contacting my personal account manager tomorrow and filing a claim and ensuring that you are not able to take any more of my hard earned cash from my bank.
Desired outcome: Repayment of the £480 and proof that all my personal data has been deleted from your system
The complaint has been investigated and resolved to the customer's satisfaction.
You mentioned you joined the Complete Savings programme through a purchase of a train ticket. After your purchase, you may have been offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
In order for us to assist you, are you able to provide us with some information so that we can locate your account? It's best to do so by contacting mary@completesavings.co.uk with details such as your email address, or Member ID number (this can be found in the Welcome Pack we sent to your email the day of joining). Our Customer Service team will then be able to take a look into this and assist you.
Unauthorized Credit Card Charges
So I checked my bank account to find out that Complete Savings has been taking £15 out of my bank account every month for no reason. I haven't signed up to the company nor have I ever heard of them until now. This has apparently been going on since April 2021. We're in December 2021 right now. Which means that is a total of £135 taken from my account that I could be saving up for better uses. I would very much like a refund of all the money the company took since this is clearly not acceptable.
Desired outcome: Refund of £135
That's supposed to be UK, not US...
Money taken from my account
I have had £15 taken from my account, how has this happened?
I have not signed up for any membership.
I cant cancel this direct debit as i dont have a membership number because i dont have a membership.
I would like the money put back into my account.
How did you get my bank details?
What company are you saying i used for u to get my details?
Vwry annoyed!
Desired outcome: Money back into my account
Money taking out my account without my authorisation
WLY Complete Savings £15 coming out my account without authorisation.
Spoke to customer services and they will refund me this months but not the other 5-10 months and I've to fill out this form to get the rest.
Is this possible? I have phone my bank and they are getting back to me on how many months your company owe me...
Appreciate your help. Thanks you,
Caitlin Palmer
Desired outcome: Refund for all the months that the £15 was taken out
Approximately 5-10 months of money getting took out my bank account without my authorisation. I have phoned to cancel the subscription but I would like my refund. Thank you
Wly*completesave.Com
These people have been taking out £15 from my account since 18/6/21, I have no idea why and haven't asked them to. Have tried to stop it via Barclays to no avail. Can you please help me re this. I see you have another complaint re them which has been resolved
Desired outcome: Payments stopped and refund if possible
Money being coming out my bank without my authorisation
I have no knowledge of any membership with WLY complete save. From has been coming out my account over year now. I dont want to be apart of the membership please to cancel. I want a full refund of my money.
Desired outcome: I want back a full refund
Replied
Fraud
Have stolen my credit card details from an online supermarket website which I was using for the first time due to lockdown. Have taken £15 per month since Jan 2021. Only remembered it because recognised the logo after a google search. It aposared as a popup (somehow bypassing all popup blockers) and couldn't continue with store purchases . Would onlydisappear if clicked on.
Desired outcome: Full refund plus interest
The complaint has been investigated and resolved to the customer's satisfaction.
Overview of Complete Savings / Complete Save complaint handling
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Complete Savings / Complete Save contacts
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Complete Savings / Complete Save phone numbers800 389 6960800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 5 5 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click up if you have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 3 3 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
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Complete Savings / Complete Save emailscoxley@affiniongroup.com100%Confidence score: 100%Supportmary@completesavings.co.uk100%Confidence score: 100%Support
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Complete Savings / Complete Save addressSentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
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Complete Savings / Complete Save social media
Most discussed complaints
Scamming credit card numbers 15 (opinions to this review) Money taken from my credit card monthly without authorisation 5 (opinions to this review) I have been charged 15 pounds and got subscribed to completesave without my authorization 3 (opinions to this review) I would like a refund please of every penny you take from my account without my permission 3 (opinions to this review) Your company 2 (opinions to this review)Recent comments about Complete Savings / Complete Save company
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