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Replied
unknown charge of £15 taken from my bank account
on the 8th October you took £15 from my bank account, yet i have never even heard of your website so there so no way i could have paid you that money, i would like my £15 returned into my account immediately please. email: [protected]@gmail.com
i also read many other complaints from your company where people explained they were tricked into signing up for vouchers etc, and instead you took a monthly £15 from their bank account, therefore i want to not only get my £15 returned please but also ensure you do not take £15 from my account monthly!
Desired outcome: return the £15
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Boohoo on 2nd September 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that you have had your account cancelled and the issue is now resolved. We hope this concern has now come to a conclusion as you are no longer a Complete Savings member, and therefore will not be charged further.
Replied
Subscription
I am furious that complete savings can get away with signing unknowing victims up to a monthly subscription. My husband ordered pizza from Papa John's and we've since had X2 £15 charges from our account. I only found out today, as checking our online bank statement there was a transaction I didn't recognize. I call the bank for them to be completely unsurprised when I mentioned the transaction name WLY*Completesave.co.uk. Apparently they get loads of complaints. According to them a tick in a box can sign you up without even realising. Normally disguised as a discount offer. With the amount of complaints I've come across while searching this name it is quite obvious this is a scam. It is not made clear you're signing up to, nor do you have to enter bank details because they already have them from the purchase you've just processed. I hope Trading Standards do something to stop this. As far as I'm concerned it's fraud. The bank have put a stop on it now but we're out of pocket £30.
Desired outcome: I want my money back and the Company to stop this shady practice
The complaint has been investigated and resolved to the customer's satisfaction.
Your husband joined the Complete Savings programme following a purchase made where he was offered the chance to claim a cashback reward on his next purchase through the site. Clicking on this offer took him through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer, he must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why he was required to enter his credit/debit card details at this stage. Since he didn't cancel his membership when the trial period ended, he was charged the monthly membership fee.
Unfortunately, I am unable to track down your husband's membership as I cannot see any details of his account, but if you can please send his email address to mary@completesavings.co.uk, we can look at how the account was created and discuss his membership.
Charged £15 I haven’t subscribed to
I need you to stop any subscription you think you have a return my £15 if it goes through I haven't agreed anything with this company and I will be raising this issue to my bank not a happy bunny but at least I've notice it sooner than most have
Replied
Money withdrawal
For some reason this [censored]ty website has taken 15 from my bank account baring in mind I had no money in my account and it then overdrawn my account and I had just put 15 in my bank not knowing to get my food for work and it's settled my account so I've lost out on 15 pount sound stupid but I'm 19 and I work my arse off my money and I live in my own place and majority of my wage is on my bills I never have money left over so I wanted to know if I'm going to be getting this 15 transferred back or I get something from this because that's out of order
Desired outcome: 16
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Morrisons on 29th August 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please do speak to us at mary@completesavings.co.uk and we'll be happy to help.
Replied
Taking money out of my credit card
I wrote to complete save as I had noticed that £15.00 a month had been taken from my credit card dating back to 7th July 2020 and I had just noticed a payment that I had no idea what for .
16th September they said it was cancelled but this month another £15.00 was taken out I have got back to them and now said from 5th November it will be cancelled I did order a couple of bra from chums but sent them back as they didn't fit I don't remember ticking
a box to let them take money from my card l my ref number is13827225 and my cancellation number is [protected] from Patricia Bailey (Mrs)
Desired outcome: I would like to get my money back
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Replied
Wly completesave .co.uk
They have taken money out of my account I don't know who they are I haven't signed for nothing I cannot believe how they got into my bank details it's worrying for me as a pensioner who are these people that can do this without permission
Desired outcome: Refund and cancellation of any details
The complaint has been investigated and resolved to the customer's satisfaction.
Upon checking, your membership was cancelled on 22 October 2021. We highly suggest to call our customer service to see if you created another account.
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm
Thank you.
Kind Regards,
Complete Savings
Replied
Debit of £15 per month for over 2 years
Hello,
I have just received notification from my 'Online Banking' that i have been subject to over 2 years of £15 deductions from my account without authorisation. How is this possible. I am trying to contact complete savings for, firstly this to stop and secondly be refunded circa £500 taken from my account without me knowing. I have just started to look into the debit this month and with being such a small amount each month hadn't seen it on previous debits. Ive now gone back over 2 years and this company has been taking this out every month. I do not shop online and never have done so i have no idea, why this company is debiting my account.
Desired outcome: Stop the debit and refund
The complaint has been investigated and resolved to the customer's satisfaction.
You will have joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Replied
money taken from my account!
£15 has been taken from my account without my consent and I want it refunded immediately!
it occurred on the 8th of October 2021.
I don't have a client number I have no idea how the company even had access to my accounts.
Desired outcome: Refunded unauthorised payment
The complaint has been investigated and resolved to the customer's satisfaction.
You will have joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Replied
August, september and october 2021 unauthorised transactions
I have noticed some monthly payments coming from my account every 19th of each month and I did not authorised this please can you rectify and refund back my money and cancel my card .
The complaint has been investigated and resolved to the customer's satisfaction.
You will have joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Replied
Complete saving
I got to check my balance and i see you have been taking £15 pound out of my bank each month. This is so diabolical!
I believe this is for a £20 off on next train ticket or something like that. You guys took £30 from my account. Its not as much as some other people who've made a complaint but i would like my money back.
Iwould never have signed anything Your "organisation" Is a waist get a proper job!
Ill be going to my bank to cancel this and i want my money back!
Desired outcome: My money back
The complaint has been investigated and resolved to the customer's satisfaction.
You will have joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Money saving
I have been charged £15 on two occasions when I only bought tickets for me and my daughter and this has only just been noticed as had very little money in my account. It is basically a scam and would never agree to anything that doesn't clearly state what's happening. I have complained numerous times and called them making sure won't happen again but would expect my money returned.
Desired outcome: Money returned
Replied
complete savings
they are taking money out my bank every couple of weeks without my consent i have not agreed to anything or even heard of this company before so i would like my money back and for them to stop taking money out of my account soon as possible i did not give them my bank details either so i don't know how this has happened please could this be sorted asap
thankyou
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Trainline on 14th June 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please do speak to us at mary@completesavings.co.uk and we'll be happy to help.
Taking money from my account
Thay keep taking £15.00, from my account that I haven't authorised, I don't even know who they are, or how they got my bank details.
Desired outcome: To receive my money back
Replied
They took at £15 without permission
I just checked my account to see that £15 has been taken out of my account against my knowledge and consent. I need a refund for this immediately!
Desired outcome: A refund
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on National Rail on 12th September 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. There is no checkbox; it is a blank sign-up page where all of those details must be entered manually.
It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please do speak to us at mary@completesavings.co.uk and we'll be happy to help.
Subscription
I don't remember starting a subscription and £15.00 just cane out if my account for my subscription. How do I cancel it?
Desired outcome: £15.00
Money taken
Hello I just had money taken out of my bank account on Saturday the 9th of October without my knowledge
I've never even had anything to do with this company and have no idea why the money has been taken .
I want to know why it was taken, my money back and no more money to be taken if possible
Thanks very much
wly*www.mfrewards
I have complained about this company before and they stopped taking money out of my account but now it's started again. They took money out of my account on the 10th of September and there is another transaction pending for the 8th of October I never signed up for this and just want it to stop it's £15.00 every month and that's a lot for me to loose every month.
Desired outcome: Refund
money
I was never made aware that I was signing up to a membership where money was taken out of my bank account. I wish for this money to be refunded as it was taken without me being aware. it seems very fraudulent and backhanded. I would like to cancel my membership and be refunded please.
Desired outcome: money back and membership cancelled
Cash back
Hello,
I have just seen that £15 has been taken out of my account which I in no way authorised. I got a railcard as part of my Santander account deal and in signing up for my railcard my details seem to have been used for this scheme. I would like to cancel this payment please completely. I am student and certainly cannot afford to be losing £15 a month. I would like to know exactly how to or for it to be cancelled immediately.
Lydia Smith
Desired outcome: Cancelled payment
Money taking from my account
Hi £15 has been taken from my account without my consent and do not know how this has happened. The only thing I can think of is when I accidentally got insurance on concert tickets last month yet I emailed the company and got the insurance cancelled. Please get back to me as I am not happy and incredibly confused on to why this has happened.
Ellie Meechan
Desired outcome: £15
Overview of Complete Savings / Complete Save complaint handling
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Complete Savings / Complete Save contacts
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Complete Savings / Complete Save phone numbers800 389 6960800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 5 5 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click up if you have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 3 3 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
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Complete Savings / Complete Save emailscoxley@affiniongroup.com100%Confidence score: 100%Supportmary@completesavings.co.uk100%Confidence score: 100%Support
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Complete Savings / Complete Save addressSentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
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Complete Savings / Complete Save social media
Most discussed complaints
Scamming credit card numbers 15 (opinions to this review) Money taken from my credit card monthly without authorisation 5 (opinions to this review) I have been charged 15 pounds and got subscribed to completesave without my authorization 3 (opinions to this review) I would like a refund please of every penny you take from my account without my permission 3 (opinions to this review) Your company 2 (opinions to this review)Recent comments about Complete Savings / Complete Save company
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