- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
Wly Complete Savings taking money out of my account
They have been taking money out of my account without my authorisation. This morning I had a certain amount of money then after a 30 min nap they took £15 out of my bank account. I know that isn't a lot however I am a student and these £15 mean a lot to me it's two days worth of my food.
Desired outcome: I want the £15 refunded
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to Complete Savings so that we can assist you.
Complete savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
Unfortunately, we have been unable to locate your membership due to insufficient details. To help us locate your membership, can you please reply with the following:
• Your full name;
• Your full address including the postcode;
• Any additional email addresses you may have used on your account; and
• Your membership number (if available)
As soon as we locate your membership, we will be able to help you with your request. Please send these details in an email to mary@completesavings.co.uk.
You may also call us at:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm
Respectfully,
Complete Savings Team
Replied
Takeing £15 month for something I didn’t sign up for
This company r takeing £15 a month out of my back account for something I didn't sign up for I would like to no how they got my bank details in the first place surely they just can not take money out of your account is this a scam thank you
MRS Leah mcneill
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to Complete Savings so that we can assist you.
Complete savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
Unfortunately, we have been unable to locate your membership due to insufficient details. To help us locate your membership, can you please reply with the following:
• Your full name;
• Your full address including the postcode;
• Any additional email addresses you may have used on your account; and
• Your membership number (if available)
As soon as we locate your membership, we will be able to help you with your request. Please send these details in an email to mary@completesavings.co.uk.
You may also call us at:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm
Respectfully,
Complete Savings Team
Replied
Unauthorised debits
This is several times now I have contacted you! Response is required ASAP and my moneys refunded. I at no time signed up to this scam and having sent you many requests now my next step will be to contact the fraudsters alert program on national tv.
I note that you have a standard reply to most of the complaints, please be advised I DID NOT SIGN UP TO THIS
Mary Smith
Desired outcome: Fraudulent deductions stopped and my money refunded
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Money taken out of my account.
I have had money taken out of my account. I have no idea what for my bank said it looks like I ordered something off moon pig and said yes to save?
I want my money refunded and cancelled. I believe these companies who sign up to this do not make it clear you have to pay £15 per month to save what?
I am a pensioner and not well, so I do not need this stress.
From Susan Carol Hammond
I would like you to cancel this £15 per month as i do not use it.
I am a pensioner so would not be able to pay for it. It has already put me on overdraft. I have spoken to my bank and they said i have to cancel it direct with you. So please cancel with immediate effect.
Thankyou susan Carol Hammond
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Moonpig on 6th September 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please reach out to our Customer Service team at mary@completesavings.co.uk.
£15 keeps a leaving my account
I don't know how this company keeps taking £15 out of my account each month, it's needs to stop this is fraudulent activity. I never signed up for this company to be taking money from my account.
Desired outcome: £15
Replied
I am complaining as money has been taken out of my account.
£15 has been taken from an account of mine, at a time of which the card was not being used at. I have checked through transactions and I don't have any business or nor have I used your company before and therefore the money taken was unexpected and wrong. I expect a refund and to block the business from this happening again, if this does proceed to happen again I will take it further as a result of scamming through your company.
Desired outcome: Refund.
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please reach out to our Customer Service team at mary@completesavings.co.uk.
Membership
Hello..I want a refund for this membership.
I have already cancelled it.
It was against my approval.
I am so disappointed!
Desired outcome: Refund
Replied
Subscription
Dear Sir
Having spoken to my bank it has been brought to my attention that i am being charged £15 every 28 days.
This is a subscription i am completely unaware of.
Having checked back through my bank statements The first charge was made on Jan 2018!
I therefore request that this subscription is cancelled immediately and i request a full refund for any monies taken from my account.
I calculate it as approximately £1050.00
Yours sincerely
Deborah Bagshaw
Desired outcome: Cancellation of subscription and Refund
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Studio on 28th October 2016. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme. The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that you have had your account cancelled and the issue is now resolved. We hope this concern has now come to a conclusion as you are no longer a Complete Savings member, and therefore will not be charged further.
Replied
Complaint
They keep taking money out of my account every two weeks and it's so unfair I don't know what it's for and I have a 15month old baby to use that money for I want a refund or I will be contacting the manager. I can't keep going on like this when I have a child! So if I don't get £75 back within the next two weeks I will be contacting your manager!
Thanks Katie molloy
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
If you would like to discuss your membership, please do reach out to our Customer Service team at mary@completesavings.co.uk.
Replied
Unauthorised Payments
I have been charged £15 a month for complete savings due to my details being given over through Moonpig. While other people were using my moonpig account they had seen a savings notification and clicked on it. No details were exchanged as they do not have them it is only through Moonpig my details were accessible. I had been getting emails from complete savings going into my junk and after reviewing them none of which involved any information about money being taken out of my account. The only reason I never read the emails before seeing the money come out of my account is because my work rewards and benefits emails come in the same format and I assumed that is what the emails were for. I noticed money being taken out however I make a few online purchases from Etsy and I know that payments can be taken out with the business names so I never thought anything of it. I am 17 working minimum wage and only 12 hours a week. I am down £45 from payments I never authorised. This type of money goes a long way for me. After calling customer services my payments are now cancelled but there is no way to get my money back. Surely there is some way to claim this back as I did not give my personal details, payment details nor did I visit the website at all. I will not be using Moonpig again due to this error and I will certainly not be using complete savings. I am hoping there is some way to get some sort of refund from the payments.
Desired outcome: refund
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Moonpig on 5th August 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that you have had your account cancelled and the issue is now resolved. We hope this concern has now come to a conclusion as you are no longer a Complete Savings member, and therefore will not be charged further.
Replied
Unauthorised debits
Good morning
Can you please address this matter immediately!
I have contacted you several times now and have had no response. You have continued to debit money from my account over several months
This amounts to a lot of money and I want this fraudulent practice stopped and my money refunded ASAP .
On my august statement you have made 3 deductions of £15 all on the same day!
Please address these issues and rectify them immediately
Mary Smith
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made on Debenhams on 5th June 2020. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that you have had your account cancelled and the issue is now resolved. We hope this concern has now come to a conclusion as you are no longer a Complete Savings member, and therefore will not be charged further.
Replied
Taking money from my account
I have tried several times to resolve this matter and nothing has happened on two occasions £15 was took out my bank after buying Jurassic encounter tickets for me and my daughter it was not stated clearly to what was going on and would never accept money being taken other than buying tickets for said event in question, shocking what has happened!
Desired outcome: Refund
I would prefer to be refunded as I see this as nothing but a scam.
You joined the Complete Savings programme following a purchase you made on See Tickets on 18th August 2021. After your purchase, you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
I can see from our records that you have had your account cancelled and the issue is now resolved. We hope this concern has now come to a conclusion as you are no longer a Complete Savings member, and therefore will not be charged further.
Money coming out of my account
Money has come out of my bank and I don't even have account with use I would to my money back which is £15 also I would like you to get rid of my bank detail and not bill again as it is really annoying me now that I keep losing money from you even tho I don't have an account with you
Desired outcome: Refund money
Replied
Complete saving took £15 out my bank today and i want a refund and cancel this
I want to cancel this transaction and want a refund of £15
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to Complete Savings so that we can assist you.
Complete savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
Unfortunately, we have been unable to locate your membership due to insufficient details. To help us locate your membership, can you please reply with the following:
• Your full name;
• Your full address including the postcode;
• Any additional email addresses you may have used on your account; and
• Your membership number (if available)
As soon as we locate your membership, we will be able to help you with your request. Please send these details in an email to mary@completesavings.co.uk.
You may also call us at:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm
Respectfully,
Complete Savings Team
Replied
Taking my money
I did not sigh up for nothing and have never heard about this ever in my life but I got £15 taken out of my account today. If you do not cancel whatever it is you are doing and if I don't get my money back I will take further actions. This is scamming! Give everyone's money back and stop asking money out of peoples accounts without permission!
Desired outcome: Give my money back!!
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
complete save subscription that i never signed up to
From 1st Oct 2018 complete save have been taking out £15 monthly from my account.
How has this happened? I have not signed up for this.
Desired outcome: Complete Save contact me to sort this out.
Complete savings taking money out
THEY HAVE BEEN REMOVING MONEY FROM MY ACCOUNT WITHOUT MY KNOWLEDGE I WOULD LIKE IT REFUNDED, when I checked I don't even have an account so why are they taking money out?! I am actually very annoyed and want my money refunded. I have no account with this business so I don't know why money is being removed from my account
Desired outcome: REFUND.
£15 taken out of my bank account
£15 taken out of my account without my knowledge what is the correct way to get my refund?
Replied
Completesave company have taken unauthorised money from my bank account
Hi
I've just discovered that this company Completesave have taken unauthorised payment from my Bank account every month from 15th Nov 2016.
Have not signed up for this.
Today I had my phone on my hands when the bank online app came up with a notification of a transaction for £15.
Have checked the transaction and did not recognise it.
Have let my bank know straight away.
Have started to search this site on Google and discovered that many people have been through this nightmare.
Could anyone help me with this please?
What shall I do?
Have all bank statements to prove this.
Desired outcome: Refund all the money from 15th Nov 2016 up until now.
The complaint has been investigated and resolved to the customer's satisfaction.
You joined the Complete Savings programme following a purchase you made where you were offered the chance to claim a cashback reward on your next purchase through the site. Clicking on this offer took you through to the Complete Savings sign-up page, where it is clear that in order to claim the cashback on offer you must first become a member of the programme.
The details required on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of membership, there is a monthly charge – this is why you were required to enter your credit/debit card details at this stage. Since you didn't cancel your membership when the trial period ended, you were charged the monthly membership fee.
Unfortunately, I cannot track your account in our database using your name, so please provide me with an email address and we'll be able to look into this further for you. Contact us at mary@completesavings.co.uk and we'll be able to provide you with your joining information as well as discuss your membership details.
Refund
Hi i have just been charged £15 for ur services. Please can you cancel my account and refund me immediately? Not happy
Desired outcome: Refund
Overview of Complete Savings / Complete Save complaint handling
-
Complete Savings / Complete Save contacts
-
Complete Savings / Complete Save phone numbers800 389 6960800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 8 8 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 4 4 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
-
Complete Savings / Complete Save emailscoxley@affiniongroup.com100%Confidence score: 100%Supportmary@completesavings.co.uk100%Confidence score: 100%Support
-
Complete Savings / Complete Save addressSentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
-
Complete Savings / Complete Save social media
Most discussed Complete Savings / Complete Save complaints
Scamming credit card numbersRecent comments about Complete Savings / Complete Save company
Cash back rewards scheme
AOL
306 reviews
Afaa.com
5 reviews
Online Portal by AppFolio
18 reviews
BitWine
1 review
Ascentive
22 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!