Menu
Zain Group

Zain Group review: Sim card activation 73

G
Author of the review
3:06 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is regarding my zain sim card, the new sim card i purchased only worked for one month, after that i faced a problem stating that "no net work coverage" and i could not make any in/out calls. I complained to zain customer service, daily when i call one staff will attend the call make a note of my compalint and register a complaint number and ask me to wait for 24 hrs. Most of the days i call and check till today the sim is not activated. Now it is about 25 days passed i got 4 times complaint registratio number no action so far, i dont understand what these technical people doing, why the operators who attend the call cannot solve this problem ? Is this company really doing service to their customers, the zain outlets in saudi arabia the staffs are useless, no response, they just say call 959 complaint number and sort the problem. At least they should advise the customer whether the sim can be activated or not or give a reply to my contact number saying that this sim will not work you buy a new sim etc. So far no response at all from the customer service and i am very upset of this company behaving like this, since i am a expatriate in saudi arabia they are treating like this or what i dont know. Please take necessary steps who ever attend to this compliant.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Zain Group reviews & complaints

Zain Group - barred outgoing calls 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zain Group - zain sim 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zain Group - many sim card in my iqama 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zain Group - zain complaint 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zain Group - network very slow after 4 pm, everyday
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zain Group - Poor service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
73 comments
S
S
samia adnan
, US
Jul 11, 2023 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello. After final exist issued my zain sim is terminated i want it again the same number

Can i get it back on my husband iqama.

P
P
Prasannan Sadasivan
Majmah, SA
Nov 12, 2022 1:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I need to cancel 3 Zain SIM numbers issued in my name

# [protected]

# [protected]

# [protected]

I have purchased this from Riyadh and Majmah before 6 to 1 year. Now I want to cancel all the three above numbers.

M
M
Muhammad Saqib
, US
Apr 18, 2020 10:41 am EDT

Pls...help me deactivate any subscription because unfortunately my friend dialed a number and then 6 to 5 SAR are being remove or deducted from me pls...HELP!
my phone number is [protected] -zain

U
U
Umar Farooq
, US
Jan 01, 2020 4:42 am EST

I recharge internet package 3 days ago after rechage i recieved sms their was mention 400GB and after two days not showing GB and also not working zain internet sim.
Internet packge price was 400 SAR.
Could you please help?

A
A
9725046424
, US
Nov 02, 2019 8:06 pm EDT

Dear sir,
I am Ramesh Kumar Singh today my sim [protected] 11.00am all services closed please help allready go service center and his apply my complaint any given my refrance no -[protected]

A
A
abdulansar
, SA
Oct 20, 2019 7:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,
Unfortunately deactivated my SIM, I need full to be active my same number [protected],
please this number to important for me.
please activate my SIM . Need full your support as soon as.

Thanks & Regards,

Abdul Ansar,
[protected]

A
A
abdulansar
, SA
Oct 15, 2019 2:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately deactivated my SIM, I need full to be active my same number [protected],
please this number to important for me.
please activate my SIM . Need full your support as soon as.

M
M
mohammad wakki ahmad
, US
Sep 21, 2019 8:49 pm EDT

respected sir,
I'm Mohammad wakki Ahmad I want to close my zain sim which are issue by my iqama [protected]

A
A
Anandhan P
, US
Sep 15, 2019 11:46 am EDT

My mobile no is [protected] this activate or deactivate, please check problems & confirm. I want further recharge

S
S
Sajjad192
, SA
Sep 15, 2019 10:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am muhammad sajjad iqama no [protected] and my mobile no [protected].
I want to close unlegal sims which are not in my use, kindly deactivate sims listed as below
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

K
K
Kens nieveras
, SA
Sep 01, 2019 12:55 am EDT

I just want to deactivate or cancel the subscription because its always deduct my prepaid balance and it sucks every now and then. This is my mobile number. [protected]

S
S
Smart vicky
, US
Aug 04, 2019 11:19 am EDT

I need to close the postpaid connections

M
M
Moin Ghouri
, US
Jul 14, 2019 9:30 pm EDT

Hi my mobile number is [protected], daily there is deduction from my balance, please solve this issue otherwise I will port my sim to Stc.

J
J
Jiejie23
, SA
Jun 29, 2019 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How to deactivate ur services mysterious trick everytime I put a load bal.to my no. Then I reciv that service and my lod is deduct to my balance idont like that services

R
R
rizwan Sa
, US
May 11, 2019 8:40 pm EDT

I want number

S
S
Shahnawaz Ali
, US
Apr 21, 2019 3:51 pm EDT

I just bought my 50gb yesterday (zain pos
paid) then until now i cant access internet. Whats wrong? This is my third time buying orepid internet card. But i only encounter this problem in my third time.

A
A
Abdul Ayyub Abdul Rajak
, US
Mar 27, 2019 4:22 am EDT

My main balance was debited even i have free call on zain network and I have tried many times to customer care but no attend by them every time i heard to wait 10 minutes but i don't know when there 10 mins will come to connect.

poor service and money greeding only intention of this network

M
M
mohammad wakki ahmad
, US
Mar 24, 2019 1:26 pm EDT

sir,
my name is Mohammad wakki Ahmad . zain service are issue too much sim in my resident I'd [protected].
so please close all the sim as soon as possible because all sim is active in illegal way and I haven't any one.

J
J
Jai Krishnan Murali
, US
Mar 10, 2019 12:41 pm EDT

Date : 4/03/2019
Complained to customer service about the slow internet speed and I've got to confess, I've never spoken to a worse customer service personal in my life. I would never ever recommend a Zain connection to anyone again.

A
A
Abir123456
, AE
Nov 11, 2018 3:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello .. I would like complaint that my UAE number seems to be blocked from your network as I all my messages to Kuwait Zain numbers are getting blocked my number is +[protected]. Etisalat have confirmed the messages are getting blocked by the operator in Kuwait.

Please contact me on abir.abiali@ae.ibm.com or to my phone number as mentioned.

Y
Y
Younaskhan
, SA
Nov 01, 2018 4:49 am EDT

Hi my name is muhammad younas .I pulled Zen Sim one but Then I looked at the Internet It was 12 sim .I compiled in Zain company branch.But did not stop. Please help me

S
S
Shafi mkm
, US
Oct 22, 2018 4:48 am EDT

Dear, please deactivate all sim card from my iqama... Because, now I don't use any Zain sim...so please deactivate all sim card...My iqama no [protected]

J
J
Jousting Gurung
, US
Sep 23, 2018 11:24 am EDT

im very sad qzz my sim atomatecally luck with out in infromition
plz opeen my sim plzz [protected]

thank youuuuuuuuu

J
J
Jeyaraman Seetha
, KW
Aug 21, 2018 12:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yesterday some body called me, they told u got lottery 20, 000kd through al-mulla exchange it any exchange, u have pay through Internet one card Zain recharge like that

S
S
saymsaymon
, SA
Aug 15, 2018 3:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

dear sir, i want to cancel my zain postpaid sim cards under my iqama.i dont know how much sim card under my iqama.but i cant to buy another sim cards.plz cancel those sim cards.

F
F
Fasii
, US
Feb 17, 2017 1:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
I lose my sim card ID number i need it to recharge my account please send me ID number
My phone no: [protected]

W
W
willy0000
, US
Dec 12, 2016 1:04 pm EST

my 50 gb zain internet sim the one im using on my router got expired so i bought new one but its 1 month unlimited, same zain, the problem is not working now on my router, the internet signal keeps on blingking, but if i transfer it to my cp, it works, what is the problem?

I
I
Intikhab Shah
, US
Sep 07, 2016 9:26 pm EDT

plz take actoin of this number [protected] he caling on my pakistani home cll number pleas cheak

I
I
inayatsaid
, SA
Mar 11, 2016 4:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

sir i went vacation and when return my sim card registration field. on this number my account and lot of net id active.i went batha Riyadh Office and there they told me it not on your name now.now i buy stc or mobily sim card? or zain new bec zain well again stop my sim card if i go vacation
this sim was with me from more then 5 yesrs and now they stop and offce person told me it now on other person name.
wy like this

M
M
M Salique
, SA
Apr 29, 2015 4:21 am EDT

I purchase a Zain simcard with Data Plan of 10GB for 6 Months validty however the internet service has been stopped before 3 months of expiry with 3126 MB data balance...
I want to claim...

S
S
Samil Althaf
, SA
May 17, 2015 10:56 pm EDT

I have Zain Calling Sim Card, since 8 month I am recharging but sim expire valid date not extending it will expire on [protected]. I would really appreciate you for the solving my concern as soon as possible.

S
S
Syed Raja
, US
Feb 07, 2016 3:50 am EST

I bought allowed data net sim 10gp sim card . No [protected] registered with I'd no [protected]. When i insert to my mobile its not showing net work coverage. And msg coming insert sim card .plz help

A
A
0580872563
, GB
Dec 26, 2015 5:46 am EST

please active my # [protected]

F
F
farha43
, US
Dec 21, 2015 1:21 pm EST

[protected]

R
R
Rafiq Ahmad
, US
Dec 20, 2015 1:45 pm EST

yah, zain indeed doing something worst to their customers, i am using zain since 2009 but more than three times i got my sim deactivated due to balance recharge, because mostly i am staying out of saudi arabia, and i don't what date my balance is going to be expire. whenever i switch on my phone, i am getting greeting and some information from zain regrading saudi embassy in the country of my stay . but they never informed me that my sim card is near to be deactivated. and when i called the response was nothing...
i myself came on point to change to another company...
because they don't know that how many expats using their sim cards and they have to leave the country for long vocations, some peoples are being connected with their bank accounts through that numbers, and when they deactivate, they are not able to use the bank services and also other services which need a mobile verification code. also if they are using whatsapp by that number, they will be not able to restore the backup if they lost or reinstalled the application.
zain was a wonderful world but now it remains just headache.
the operators at online chat is free of morals ...

V
V
Venkata Sreedhar
, SA
Aug 23, 2015 7:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

I have subscribed Zain Internet Connection (prepaid Data Sim) for 1 year (12 months) unlimited package on 02nd of August 2015, my sim card number is [protected], my location is 9th cross, prince mansoor street, North Khobar (khobar shamalia).
The problem with the internet is i am not getting the speed, when i maid a Ookla speed test it is showing 0.1 Mbps download speed and 0.3 Mbps Upload speed, i cannot browse internet even though the signal is full and there is no problems with the router. I have made several complaints to the customer care. every time a new customer service personnel will answer and tells me to wait for several minutes syaing that we are checking your details and so on, however i did not get any satisfactorily solutions. I am writing this to please resolve my internet problem as i have take a 1 year subscription for 1100/-SAR. please help me out of this situation.

thanks

Venkata Sreedhar Sunkara
Mob: [protected]

D
D
drsrikanth
, SA
Nov 25, 2014 10:15 pm EST

i have recharge with 299 riyals last month and i has to get 3 month but i got only one month . last month i mails but your people falsely lied and told i have 3 month but suddenly my net subscription expired. i made a compliant its still open. not at all bothering my issue. complaint no [protected]

A
A
adnan123
, SA
May 15, 2013 6:39 am EDT

Dear Sir,

I am having zain mobile [protected] and I receive message from 709210 which deducts 10sr every week.

Body of the message https://helm.tekmob.com/pin/samogamesen1?p=1&e=4820415&sub=813562855

I want to block this message to my...

S
S
sharifmak
, SA
Dec 26, 2012 1:36 am EST

My home member in India is receiving anonymous call from one zain number, the culprit give morethan 10 anonymous call every day to this home number. How to trace this guy and complaint on him. The Anonymous No. is [protected]. it is a zain number. Please help me.

T
T
timothy van cuylenburg
, BH
Jul 23, 2012 7:58 am EDT

I have complained about my internet and zain told me it will be sorted out within 3 days but now it is already 3 weeks how can I resolve this problem?

Learn how the rating is calculated

Write a review File a complaint

Zain Group contacts

Phone number
Website
Category
Trending companies

Most discussed Zain Group complaints

Sim card activation
1
(opinions to this review)