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Yamaha R15 / manufacturing defect

1 India Review updated:

Iam gowtham raj from tamilnadu (coimbatore). I took bike in (cag pride) in febrauary from the very second day I have problem in my bike (tn 38 ba 2946). The services made by here are not proper and not satisfied manufacturing defect is also more. I have faults in elecronic circuits and power of light is so dim. Some faults are cleared by the service center but the power of light is so bad and I met with an accidents and got injuries. I faced so many problems due to this bikeand also the service manager compromised me. So I did not took any legal activites. I need to get this problem corrected very soon or else I will file a suite in court..

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  • Am
      5th of Sep, 2011

    I purchased yamaha r15 black (Engine no 38B1031436; CHESIS NO ME138B015B2031427) from India Yamaha Motor Pvt Ltd, Wakdewadi, Pune on 17/08/2011. Within 2 days i start noticing multiple problems such as rusting on various bolts, front disc break, paint removal from handle and rusting all across handle down the chesis. Over the period of time within 2 weeks I would see rear break making sharp noice, accumulation of water vapor in the techometer and multiple display section, loosing of clutch bolt, and even pronounce appearance of coppery deposits all along the handle section. To make it worse on 19th day of bike purchase i was unable to start bike (self start dint work and battery finished- i was not able to switch on headlights/display; the engine warning light poped up). I went to yamaha factory outlet next day (ironically in the next morning battery was working and i was able to start bike-strange!) and they told this is nothing but a common phenomenon during rainy season (Mr nitin who is service manager there told that it happens with every bike- on the other hand we inspected atleast 10-15 bikes parked there but not even a single such problem was apparent in all those bikes). The service manager nitin tried to mask the problems of bike saying it happens in rainy season be it rusting or malfunctioning of engine/battery ( in fact he said that it's a loose connection that battery dint work). I came back from factory outlet and To my surprise next day same thing happened " bike is not starting...self start is not working...engine trouble sign is showing up..unable to on headlights...". I as a customer feel cheated and duped because I dint get in this bike what i paid for be it finishing or smooth riding ( the engine makes some strange noise and the service guys twice washed mud/dust from rear break but again within half kilometer ride it would start making such noise). I am unable to feel the touch of a new bike. Therefore I request you to kindly look over this matter because i dont want a repaired bike, instead a bike whatever i have paid for. Now I want a replacement of the bike. This is what i feel:

    1) Why should i get satisfied with a sub-stranded bike in spite of paying full money

    2) Why company like yamaha with turnover almost 1000 Cr/year is afraid of taking moral responsibility and instead of replacing the bike try to repair it

    3) Why service manager blindly ignored apparent problems in bike even when he compared to multiple R15 standing in the company premises (there were brand new as well as above 2000KM old bikes...even then he did not find any such problems in those bikes..rather ignored the fact)

    4) Is company only charges for engine...and not for finishing/looks ( my bike is utterly bad in finishing with handle frame material is unevenly molded/cut all along the handle)

    5) Is policy of Yamaha Motor India above customers satisfaction

    6) Can you guys feel the agony and in fact the pain of driving such a sub-stranded bike as a passionate bike lover???????

    0 Votes
  • Ra
      10th of Sep, 2011

    the service of yamaha sucs. i'v gave my yamaha r15 to the service centre 10days before for repalcing some parts and they said i'll get the bike done after 2 days but till now m not getting the positive responce from service centre (malad). m really disappoint with their behaviour n i'v didn't expected this kind of behaviour with this type of international brand n world's leading bike company.

    0 Votes
  • Kk
      4th of Aug, 2016
    Yamaha R15 - Service
    Phone: 9959592528

    this is k.k.reddy from HYD
    i am want complaint on yamaha service center in ameerpet, HYD i am using R15 2010 modal i have changed my cone set with cost of 3200 six months back now i am facing the same problem as before i went to the same service center and asked them. they said that you have to Chang then again with 3200 and service charge. the part should come above 2 years approximately they treating costumer as a fools i think they have not changed my cone set they have recondition it and taken 3200 can any one help me from this cheater and some times they are not providing bill for the costumer even i have also face the same thing
    thank U

    0 Votes
  • In
      4th of Aug, 2016

    Greetings from Yamaha.
    We request you to please provide details of your complaint at [protected], so that we can process the complaint further. The following details are mandatory:
    User name
    Mobile number
    Email id
    Chassis number
    Nature of Complaint
    Concerned dealership
    Retail date
    Address (if possible)
    You can also register your complaint at our Toll free number 1800-420-1600.

    0 Votes

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