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1.4 99 Reviews

SaferWholeSale.com Complaints Summary

10 Resolved
89 Unresolved
Our verdict: With SaferWholeSale.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SaferWholeSale.com reviews & complaints 99

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12:36 pm EDT
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SaferWholeSale.com - UTV Challenger

My disabled son used his own disability money to buy a UTV from this company. He received it on August 10, 2023 and on August 13, it stopped working. We had to jump start in order to use the UTV. After three days The UTV would not even jump start. I called the company and was told that I need to transport it to a UTV mechanic and they will pay for the...

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5:13 pm EDT
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SaferWholeSale.com Move it 9000 mobility chair

I purchased a move it 9000 blue mobility chair after purchasing my chair I was told only the silver was left. I received it but it did not work properly, I contacted parts and repair and he asked me to send him a video of what was happening. It would not turn like it suppose to, sometimes I have to continue straight before turning. They said it was the control arm, they sent me a control but was different from what I have and I called them and was told they cannot get the same parts but close as possible, especially if it's been discontinued. I explained I just received this chair a few months and they been knowing the problem from day one. Either repair it or send me a new chair or my money back. I sent pictures of the old control and new control as requested, my concern is they can't send to correct parts but they will get as close as possible.

Desired outcome: New working chair

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6:05 pm EDT

SaferWholeSale.com Linhai big hammer

1 month old cart and it is so incredibly loud I do not drive it anymore. I have asked their so called customer service and all they can say is that they are louder . I have asked for a refund then because it is terrible, nope cant do that, asked if I could trade it in on an electric cart, nope cant do that. I was told to take it to a repair shop, big joke, no one will even look at it when they find out where it came from. Wandered if I could change the muffler, no response. My advice to anything thinking of buying from here to think twice. Go to a reputable business please.

Desired outcome: Refund

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6:26 pm EDT
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SaferWholeSale.com Super Mighty Max pocket bike

First off, I was shocked that after spending the money I did, was given a product that was completely not cared for! I would be embarrassed had I been a company supplying anyone with the quality of merchandise cared for and sending there purchase to them with complete abandon of protection for there purchased product. This has turned out to Be a complete nightmare and to be very honest at this point, if my situation isn't taken care of professionally, then I will no longer do business with Saferwholesale! On top of that because of they way I've been dwelt with, am dedicated if situation isn't rectified, to let my fellow veterans and clients k ow just how ivebeen helped.The key here is to rectify this situation to retain a client and his faith in your company. Basically do what is right. We shall see...

Desired outcome: Full refund and purchase is picked up and returned. I am a disabled veteran whom cannot Payton ship back to Chicago.

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8:56 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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SaferWholeSale.com has left an official reply on this complaint.

SaferWholeSale.com Have not received product cancellation confirmation email.

Approximately the 18th of march, 2023; I placed and order with Safer Wholesale. The following morning I called and ask that order to be cancelled and I was told that I would receive an e-mail confirming the cancellation.

I have not received that email.
I need the email because apparently Bread Financial is now expecting payment on a product I cancelled and did not receive.
Upon speaking to Bread Financial, they indicated in order to cancel the process with them that I'll need to get the cancellation from Safer Whole.

Can you please provide the email.
Info: William Waldrep, 5606 Norris road, New Iberia, La. 70560
I do not remember the Safer Wholesales individuals name.
Apparently Bread has made payment to Safer Wholesale and Bread hasn't provide any info that I can give you, i.e. Sales ORDER NUMBER or Dates
please help me by sending the confirmed cancellation e-mail that I need.
my e-mail bill. [protected]@yahoo.com Thanks, William Waldrep

Desired outcome: confirmation of cancellation

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Resolved

This complaint has been resolved automatically due to user's inactivity.

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4:32 pm EDT
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SaferWholeSale.com electric trike

I ordered the electric trike during covid for my wife with cerebral palsy. The electric bike would allow her to ride bikes with the rest of my family. The day we went to test ride it the front spoke broke not even 2 feet into the first ride. We contacted the company and the said they would reimburse the damage, the problem is no bike company local to us can find a replacement fork, leaving the bike useless. $1500 dollars and my wife still hasn't rode the bike.

Desired outcome: i would like a replacement fork or a new bike.

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1:35 pm EDT
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SaferWholeSale.com utv side by side with plow

On 03/05/2023 i sent a check for $11300.00 to saferwholesale check made out to Great Sports inc. I talked to Mathew and told him i was interested in the 500cc ranch pony utv with a plow and enclosure with a windshield and wiper. Well he went on to sell me the wrong one. When he sent me a picture of the one he was sending i immediatley called him but they put another person to talk to.Ater argueing with 2 people i said dont send that one its not what i wanted.Ill just refuse it if you do. Well they still sent me the wrong one. I contacted the delivery driver b4 he arrived here and told him to take it back cause its not what i wanted. He did as i requested. Now they wont refund any of my money.

Desired outcome: I hope to get a refund back

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10:31 pm EST
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SaferWholeSale.com Defective sauna

Sold us an Infrared Sauna from China. This product was defective and the parts department kept sending us parts to try and replace (they didn’t know what was wrong, and kept guessing by sending us parts) until the sauna wires caught fire and burned. They are unresponsive to my return request. They buy wholesale products from China and have no support to resolve issues. They sell products that they don’t have the capacity to service or give technical support for. Do not purchase from them.

Desired outcome: I want a refund

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G. Hopkins
CHICAGO, US
Mar 08, 2023 8:56 pm EST
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Was this ever resolved ?

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5:19 pm EST
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SaferWholeSale.com Coco truck

My truck was delivered yesterday. The driver parked it in my driveway about 24 ft.

I charged the truck overnight and went to drive it this morning. It showed 37km speed (about 5 mph). Also, the truck wobbled like a bad low tire or misalignment. I called Safer, and the first person I talked to was a salesperson. I asked to speak to Ray who I was working with before, but the Safer representative told me I had no reason to talk to Ray. I told him my issue and he said to fill out a maintenance form. I went to fill it out...it needed the VIN #. I looked all over the truck, couldn't find it so called Safer back. Same guy answered and immediately said "did you fill out form", I said can't find Vin #, he said look under the seat. I said I wish you would have told me that before, and he said "sorry I'm not a mind reader."

I filled the form out and John from maintenance called me back. I explained the issues. He finally said there was a bar below the seat that needed to be raised. I raised it and seemed to correct the speed problem, but still hard to drive because of wobble. He gave me all kind of excuses like "well it worked when it left here", "we drive them thru the warehouse", "we make sure everything works."

Well, when I got my truck, the odometer read 000001 km, that was when the driver drove off the truck onto my driveway. They did not drive it in the warehouse. So, after more excuses and no resolution I'm going to hire someone to come here look at it.

Also, my title was supposed to be in the truck. It wasn't. had to call and get it mailed to me. So now here I sit with a $16,000 truck and no one to help. I'm an 80-year-old man who feels like he just got shafted. I live in Florida and have 3 other friends ready to buy. Not now, it was an expensive lesson. I was under the impression by the salesperson that if I had any issues, they would work with me to resolve them. The technician at Safer that I spoke with knew very little about the vehicle. When I bought the truck, Ray was very helpfull. The salesperson and the technician I talked to since receiving the truck were extremely rude, talked down to me, and rarely let me say anything. I was so excited to get my truck and now I'm devastated. I spent $16,000 and have no one to help me.

Desired outcome: Replace the truck or find someone that knows something about them. Provide an owner's manual or instructions. Send the title.

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4:13 pm EDT

SaferWholeSale.com Full refund

Ordered a sissor lift, indicated on order we did not have a forklift. They refused to deliver to our home… box was smashed. Safer wholesale charged us shipping to and from as well as restocking. I am a combat veteran in a wheelchair and was told by Zack I should have drug the 400 lb damaged box up the 1/2 mile driveway. This is how they treat handicap veterans

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11:22 am EDT
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SaferWholeSale.com 1000 w red savage tricycle

Purchased beginning of September 2022. I've had for a week. 2nd day of owning chain fell off so I can't use the assist which is why I bought it. The battery doesn't show how much strength is left to use so I'm afraid to get stranded somewhere and not able to return home safely. The headlight doesn't work which if I can't ride far what's the difference. Your selling inferior merchandise that's why only 30 days warranty.

Your selling yourself on your online commercial. I want these issues taken care of. Or a full refund and the trike picked up.

Meta Roberti

89D Fairway Lane Whiting NJ

732.600.4398

[protected]@aol.com

Desired outcome: Refund

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2:00 pm EDT

SaferWholeSale.com UTV I ordered from these clowns

I called saferwholesale.com and told them I was interested in purchasing a UTV with a plow for snow. I told them that the one feature I absolutely needed was an adjustable steering wheel and I was thinking of purchasing the T-Boss which that confirmed had an adjustable steering wheel. The salesguy told me if "you are going to plow I can get you a good deal on a bigger more powerful UTV called the Comrade" I paid the extra 1200.00 and the Comrade arrived with a steering wheel that cannot be adjusted. I am 61 years old and have a bad hip. I cannot get in and out or even drive this machine because of the in place steering wheel. I have reached out to saferwholesale numerous times to talk about an exchange but they are rude and tell me they won't entertain an exchange.

Desired outcome: I would like an exchange arranged or my money refunded.

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2:52 pm EDT
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SaferWholeSale.com 1000 watt electric powered fat tire tricycle motorized 3 wheel trike scooter bicycle - savage ysl blue

Trike took 6 weeks to get. Came in Red, opened box, fender scratched, parts missing, a 500 watt battery was in box verses a 1000 watt battery. The website advertised a 1000 watt trike/false advertising. Receipt states a Blue trike with 1000 watt battery.

Great Sports || Saferwholesale ||

Receipt

Gary Keller

G748275 07/08/2022

QTY ACTIVITY

1 1000 Watt Electric Powered Fat Tire Tricycle Motorized 3 Wheel Trike

Scooter Bicycle - Savage YLS

2,199.95 2,199.95

1 Color Choice 1: BLUE 0.00 0.00

1 Standard Ground Shipping - *Typically 10-15 Business Days

TOTAL 2,320.00

DUE $0.0

Desired outcome: I would like to have this trike picked up & exchanged for the blue trike I ordered with a 1000 watt battery (as per my receipt) and have the new bike assembled prior to delivery since I paid for the assembly of the wrong trike.

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Update by DKPacak
Sep 19, 2022 3:19 pm EDT

I did not receive the electric trike that I ordered. The company representatives were not helpful. Wrong color, only 500 watts vs 1000 watts, fender scratched and parts missing after waiting 6 weeks. I tried several times to talk to representatives at the company and they were of no help.

Update by DKPacak
Sep 19, 2022 3:24 pm EDT

Do not do business with this company. They are not customer oriented. I did not receive what I ordered and so far nothing has been done about it. Very difficult company to work with. I would like to exchange the wrong electric trike for the one I ordered. Wrong color, 500 watt not 1000 watt, fender scratched and parts missing. Sad!

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5:11 pm EDT
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SaferWholeSale.com Jaijue 150 CC viper

I purchased my motor scooter as a 150 CC was sent a 50 CC it’s says 150 on the body mldgs the registration says 150 CC the motor on the bike is a 50 cc as is the frame I want my money refunded plus damages as I spent over 400.00 in assembly registering and insuring the vehicle . It’s not the correct vehicle ! The numbers don’t even match the title ..

Desired outcome: Want a full refund plus damages

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3:59 am EDT
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SaferWholeSale.com Warranty Parts Issue and Lack of Honest Support

I purchased a 2021 Vitacchi Clash 200 motor scooter in May 2022 from Saferwholesale.com and it was delivered June 2022 about 4 weeks later. The title MCO took another 3 1/2 weeks to receive. The scooter is very nice but, the problem is that there is NO support or parts available for it. I have spoken to John (parts Manager) and he is Rude and states they just sell products but don't supply parts and don't have any. Why do they sell an extended warranty if no parts are available? They try and BS their clients hoping they can get away with it!

Of course the sales people Lie and state parts are available.

Desired outcome: I want a phone number of a USA based business that stocks parts for my Vitacchi Clash 200 scooter.

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8:38 pm EDT

SaferWholeSale.com Order I have never received and purchased

I order a jeep golf cart order number [protected] I received a receipt telling me it would be delivered on July 5th. I have never gotten anything from them and reached out and emailed and still nothing.

I paid in full and still have yet to receive and after reading the reviews sounds like this is a common practice of them scamming. Which is so very sad.

Desired outcome: My money back that they took and I never received the purchase I made

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12:05 pm EDT

SaferWholeSale.com not receiving an email back about getting a book on the 60v Coco Coupe Scooter car

In April we purchased the Electric Golf Car 4 seater Small LSV Low Speed 60v Coco Coupe and have yet to receive a book via mail or in a PDF. I have called and emailed but have received no reply. I would so appreciate if you could take care of this. Receipt # G746258, purchased on 4/02/2022. Thank you,

Randy Fearon

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10:33 pm EDT
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SaferWholeSale.com Safer Wholesale has stolen my $5,295.95 and I must take them to Small Claims Court to get it back!!

I am disable and I've explained this to Craig and The Igher Manager Several Times!

I explained why I wanted to order a Tryke and that I was mostly alone and I thought this would be good for me to get out the house sometimes!

I've explained I do not know anything about the Tryke Bike, but I was willing to learn locally.

I said to them, "It states the Tryke comes Fully Assembled, Is this true"!?

Craig said, yes it does comes Fully Assembled!

I said, okay good, because I cannot put this together bcuz I am disabled and I've been paralyzed, so that's totally out!

Not to worry he said!

After I was assured it will arrive Fully Assembled, I had a check sent out to Safer Wholesale for about $5_295!

After reviewing the receipt and it said, Assembly Required, I contacted Craig asap... I asked about that and I was told Not To Worry Mr. Green!

We know to ship Fully Assembled to you so you don't have nothing to worry about!

Do Not Pay Attention To The Invoice!

When it arrived it was totally in pieces!

I had no choice but to send it back without even looking at it.

It never left off of the truck and I never seen the Tryke!

The UPS driver said to me, it was in pieces and I needed to put the entire bike together and you don't have the room out here in this parking lot to put this bike together, plus you need tools!

I explained to them I live in an apartment, I am disabled, I've been paralyzed, !

And they still shipped it to me in pieces!

And then, they made it my fault!

They threatened me and said, " It's better for you to take the Trymer as is or We will hit you with all kinds of feed and charges and you won't much of your money back by the time all of our fees are added!

And they kept their threatening promise too! They've taken half of my money after they've added all of their ridiculous fees, taxes etc...

I am so hurt that people would take advantage of so many people the same way, over and over again!

What Safer Wholesales are doing is robbery and it's misleading and I will fight tooth and nail to get my money back from these thieves!

Desired outcome: I will be taking them to Small Claims Court after they do not respond to my demand to give me my money back.

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4:17 pm EDT
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SaferWholeSale.com T 350 - 311cc Sport UTV Utility Vehicle Full Sized Adult Automatic w/ Reverse - SNIPER T350

I purchased this UTV with options of a light-bar, windshield, and spare tire. I received the windshield and light-bar, but not the spare tire. My purchase invoice reflects this; however, they never shipped the spare tire and refuse to send it. I have traded multiple emails with an extremely unprofessional customer service group that refuses to acknowledge their error. The order number is 72285. Since they refuse to correct their mistake, I will probable end up filing a small claims case in NV. Since I placed the order from Yerington, NV; Lyon County will be the appropriate venue. Dr. C. J. Devine, one pissed off customer.

Desired outcome: I want a refund for the tire. I will not purchase from these crooks again.

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G. Hopkins
CHICAGO, US
Mar 08, 2023 8:55 pm EST
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Was this ever resolved? If not would you be interested in joining a class action lawsuit?

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9:04 pm EDT
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SaferWholeSale.com Greenhouse.

I ordered High Quality Greenhouse 20' x 10' Large Walk-In. After receiving the product I was shocked: instead of promised two doors there is one door. The size of pipes are very small or even tiny and absolutely different shape. The greenhouse should be the same as in the photo and in your description. When you return, you yourself make sure that you sent me anything.

Desired outcome: please, refund or give me the right product !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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