Yamaha
Reviews and Complaints

Dear sir,
I pankaj moolrajani of jaipur, rajasthan with yamaha fz red color, vehicle no.-rj14 be 3890, purchased on 2 feb is facing problem with the engine sound, from the very second day of the purchase of bike there is some unusual noice coming form the engine...
when I complaint about it to the dealer he said, afet 500 kms bike will become smoothe but there were no improvements, then I showd again to the dealer but they said after first service everything will get alright nd bike will become smoothe,
when first service was done nooice was still coming and then they said we will have to open engine and then we will fix it up after 2000 kms... a man named suuny at Roshan yamaha, tonk road, jaipur talked very rudely and I cant afford to go every next day again and again to roshan yamaha motors for my bike, because I m doing engineering and I cant miss my classes so much...
I was so much shocked to hear this, that engine will have to be opened for repairing it so theat unusual noice should stop coming, I hav not used bike for a month and they are saying to open the engine then whats the use of purchasing new bike cost Rs 76, 400...
I hav handeled bike very smoothly, not yet more than the speed of 45 km/hr. I am driving slow to maintain average of bike but then also engine is making some noise, I am not at all sattisfied with the bike, there is some mistake in the engine.
I am a student and I cant go without a vehicle, so plzzz replace engine of my bike or replace my bike as soon as possible...
thanking you
pankaj

I am denied in replacing my two wheeler parts by service centre even if I have been in extended warranty period. My vehicle rnumber tn59 ae 7327 purchased in madurai tn. Is this problem solved by the company quickly?

I am not able to get a new Carburetor to my Enticer bike, by which i am losing precious petrol.

Dealer not giving the bike

Respected sir,
I'm shinoj. T. Chandran, I had booked a red yamaha szx on 23-11-2010
From psn agencies pvt. Ltd, cochin. The dealer told me that he will give my bike within 10 days. After 10 days I contacted to them, they told me waiting for some days. Ok, then I have no 'problem'. They contact me on '12-12-2010' and told me issue your bike by the next day, I visited show room by the next day (13/12/2010) and saw bike, the dealer told me that we have some registration problems today, so we issue your bike on next day. The next day, I did not get bike, they sell that bike to another person. I meet the sales manager and general manager, they told me waiting for another 10 more days or we refunded your amount. This is bad commitement to customer and I am disappointed as a first time buyer. I hope this complaint will not go on deaf ears. I am waiting for a positive reply.. Thank you.

My booking number for szx is cr1457
Contact number:[protected]
Attached my booking recipt with this mail.

I had purchased my yamaha yzf r15 from sehgal motors, meerut (up) on 07-06-2010. On 3rd of of october, I placed my bike to the company for servicing and repairing as I had met with an accident on 1st of oct and my bike was completely damaged in the accident. They had given me a time of 15 days for its complete recovery. After 15 days, when I went there, they told me that there is a shortage of parts of r15 and told me to come after 20 days. After that also, there excuses are same for not repairing my bike. Now more than 2 months has been passed away, in between the time, I went there 15 to 20 times. But no result has come. Finally, today on 8th of december, they told me to take away my bike back from the company's service centre in the same severe condition only and they are unable to repair it. There behaviour was really bad. They used abusive language also. My bike was still there.
Now what can I do?
Please sir, take some serious actions against this problem.
The required specifications are given below.

Registration number - up15ap6032
Owner's name - akshat kumar
Address - 589/6 shastri nagar, meerut (up)
Dealer's name - sehgal motors
Address - 195 soti gang, meerut (up)
Bike name - yama yzf r15
Colour - red

I again urges you to take some serious actions against this case and solve my problem.

Thanking you

I bought my yamaha vega disk a month ago and as per agent who explained everything, plate registration will take 1 1/2 months. Last november 15, 2010 was my first monthly payment and just a week ago I visited my motor dealer's office here in san rafael, montalban for oil change and chain adjustment as part of it's warranty coverage. Part of this, I followed up the status of my plate registration processing with them. I just reminded them that this coming end of november will be the 1 1/2 months' old of my motorcycle purchased so I asked for an update and possibility if I could get my plate registration towards the end of the month. To my surprise, they changed their statement and rather told me that: "ay sir 2-3 months po yung rehistro, richard di mo ba sinabi kay sir na 2-3 months talaga yun." I don't want to create a sarcastic rebuttal so I just told them that, "pinanghahawakan ko lang ang sinabi nyo". Six (6) days before end of november 2010, i'm hoping that they'll keep their words true from their hearts. Otherwise, I will return this motor to them. You know what yamaha philippines, you have this waiver form that you presented to your buyer that if we'll be caught in the road by police officers (for plate registration status), dealer will not be liable on it. Inasmuch as I would like to use my motor as means of transportation to my work place, I wouldn't dare to do it because I am afraid of the law. With this, I think it's very very unreasonable from your dealer's end to say to each customers that plate registration will take place 2-3 months. This is your job and as part of your business ethics towards every single client, you should maintain a responsible and good customer service relationship. Kalokohan na tumagal ng 2-3 buwan na pagpaparehistro para lang sa motor. Katamaran yan! Don't make any excuses! - ramil, burgos, montalban ([protected])

Iam gowtham raj from tamilnadu (coimbatore). I took bike in (cag pride) in febrauary from the very second day I have problem in my bike (tn 38 ba 2946). The services made by here are not proper and not satisfied manufacturing defect is also more. I have faults in elecronic circuits and power of light is so dim. Some faults are cleared by the service center but the power of light is so bad and I met with an accidents and got injuries. I faced so many problems due to this bikeand also the service manager compromised me. So I did not took any legal activites. I need to get this problem corrected very soon or else I will file a suite in court..

I bought yamaha r15 - 2 yrs back. Km - 18000 and my bike is not at all looks like smooth riding. Petrol tank, handle bar and some other parts are all vibrating after 10000 kms onwards. I cant able to ride my bike more than 50 km/h. I have given service in almost all the yamaha service centres. But they said the bike is good and old r15 will give only this much smoothness. Hey jus want to compromise the customer and I dont think yamaha's service is good. My bike riding looks like someother 100 cc bike. I cant feel the yamaha's performance and smoothness. They dono how to service properly and sastisfy the customer. I thought of buying fz 16 to my brother. But now I have changed my plan to go for someother option.

Hi, I am an individual not a copmpany. My son daniel is 17 years old love yamaha saved up to get his Yamaha 125 moped as parents we advised he spend his £2400 buying a bike from a dealer so he had warranty on a used bike. All good. He purcahsed his bike in September 2010 from Alf England, Warwickshire. Within a few weeks the throttle cable started sticking and then the engine started to make a terrible noise being a sensible lad he infomed the garage who by the way are far to far away for us to get the bike back to so we were advised to take it as per warranty cover to nearest yamaha dealer to us, this is power biking in H wycombe. The bike was said to be covered under waranty for all parts and labour seems the engine already seizing up, my son is heart broken his whole money saved went on his pride and joy a smaller verson of his Dad's R1, he was over the moon for a few weeks. The bike is in parts at power biking it has been nearly 3.5 weeks now and still in bits because yamaha Uk are unable to get the part to fix it, please see copy of the e-mail I am getting back from them they say they cannot get any date for the part to come into the UK. So my son has insured a bike bought from a garage so he has warranty done everything right the fault is with the bike my son looked after his bike with pride but seems that perhaps the dealer sold him a bike that was clearly about to fail he had it a few weeks so we question whether the garage did proper checkes. Anyway why can someone from Yamaha not get a date for the parts. Please can someone from yamaha sort this problem out, my son is heart broke. As a family we have alway had Yahama's never had any trouble. Please help us.

copy of response I get from yamaha UK

Dear Ms Faulkner,

We regret to advise that as yet we have been unable to obtain an estimated time of arrival in respect of the parts currently on back-order for your son's motorcycle.

Naturally, we understand that this news will inevitably be disappointing to you and as you may expect, we are extremely sorry for any inconvenience that may be caused by the current situation.

Please be assured that as soon as there is any progress in this matter we will be back contact with you.

Best regards,

Moira Dwan
Customer Service
Service Department
After Sales Division
___________________________________________________
Y A M A H A M O T O R ( U K ) L T D
Sopwith Drive
Brooklands
Weybridge
Surrey KT13 0UZ
Telephone:
Fax:
E-mail:
Website: +[protected]
+[protected]
cust.[protected]@yamaha-motor.co.uk
www.yamaha-motor.co.uk

________________________________________________________
 please consider the environment before printing this email

"Denise Faulkner"
02/11/2010 04:35 PM To

cc
Subject Yamaha YZF-R125 - Chassis No: RE0610022357

Hi

Please advise if you have been able to get a date. I am in process of writing to Yamaha direct it’s pretty appalling that no one can give us a date at all.

Denise Faulkner
Company Accountant

Email: [protected]@glasstechfacades.co.uk
Telephone: +[protected]

CONFIDENTIALITY AND DISCLAIMER NOTICE:
This email contains proprietary information which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this email, please notify the author by replying to this email. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this email and delete all copies. Glass Tech Facades Limited, Unit S3/B, Westcott Venture Park, Aylesbury, Bucks. HP18 0XB Registered in Cardiff no: 3294933

This e-mail is private and confidential and intended only for the addressee and others authorised to receive it. No-one else may make copies or forward it on. If you have received it in error please notify us immediately and delete it. If you are not the intended recipient we shall not be liable in contract, tort(including negligence and breach of statutory duty) or otherwise for any loss of profit, business, contracts, revenues, anticipated savings or for any special indirect or consequential damage of whatsoever nature, arising from reliance on the contents.

Yamaha Motor (UK) Limited, Company No. 1006420, Registered in England, Registered Office: Sopwith Drive, Brooklands, Weybridge, Surrey. KT13 0UZ. VAT No. GB876327392

Web: www.yamaha-motor.co.uk

The yamaha motors, dealer of saharanpur ms. Mahesh motors is a centre of thiefs, please dont take your vehicle for service to them, I had a very dad exprience with them, as one of their chief mechanic named mr. Sajid and his allies used to steal original parts from the bike and used to put old parts in it place. Every time you go to them for servicing they charge you a heafty amount not less than rs800. My bike which have only run 40, 000km in 5 years, they have opened the engine twice and replaced original parts but after one month the bike starts with the same problem. Beaware this people also takes out original parts from the vehicle before sale of the new bike. When you purchase a yamaha be attentive. It may happened to you.

Hi i bought a yamaha fz 16 in 2008 and i gave " first paid full service "t "SAI RAM MOTORS, PADI, CHENNAI "
I have asked them to check my horn and disc, while i took the byke from service center, it was good,

After a day it, my disc got some sound then my horn is not working, and from rear whell got some sound, i called them said ab this .thy asked me to bring my byke to thr service center .they have given a hectic time for me to bring the byke during office time between 10am - 5 .30 pm, and my office time is 9 - 5.45

dont know what are thy doing in serivce center and charging for each and every thing huge amount .

And they are not customer frndly, dont think of customer need and doing the needfull

I purchased a Yamaha yamrxv565 receiver on 09/20/09 it comes with a 2 year warranty. On July 13th the HDMI port stopped working. On July 14th I took it to Electronic Service Lab in Trenton NJ.

I had not heard anything from them by August 13th So I called and they said they were waiting for parts. I called back on August 31st and he told me tha parts were on back order and he did not know when they would come in.

I called Yamaha and spoke with Don he was very pleasant and he told me he would call me back, of course he never called me back. I called the repair center on September 1st and they told me Don had called them and told them I would be getting a new receiver.

I tried calling Don back to find out what was going on and he did not call me back. I called customer service and was sent to a John Cortes. John told me that Don would be out for awhile and he would be handling my case. He gave me his direct phone number and everything. He told me that he would be away for the Labor Day weekend and would contact me on Tuesday September 7th. As you can guess I have not heard a word from him up to this date September 15th and he has not returned my phone calls. I called the repair center and they have not heard anything from him either. I sent an e-mail to Mr. Tom Sumner on Friday September 10th and have not heard a word from him either. I guess Yamaha just does not care for their customer's. I know I will never purchase another Yamaha product for the rest of my life.

Good Luck to all.

Mike Kirwin

motor saya vixion 2008 september saya beli, baru 6 bln fuel pump rusak tp udah diganti trs 1 bln kemaren motor mogok kt mekanik kemasukan air trs dikuras 2 mingguan tangkinya bocor katanya karat yang saya mau complaint masa baru 2 thn tangki dah bocor trs saya tanya ke dealer ga ada tanggapan padahal saya dah promosi in klo vixion bagus nyatanya lain saya kecewa n saya mau minta trolong solusinya gimana krn tanggung blon lunas tp klo udah lunas saya mau jual ganti merk lain saya kecewa

there is no model at all display in showroom in Mauririus concerning moyorcycles of the well know Yamaha brand, for example:super sport, street, dual, etc.The brand is itself being to be part in instinct on mauritan soil sooner on my point of view, it needs to be shown in real these famous bikes...we love Yam.You aproach ...we aproach to drive our souls, thanks.

Yamaha knows about a defect in the length of the oil line. Over time, the oil line shrinks and then disconnects from the engine, starving it for oil and it blows a cylinder. $1, 110 repair bill minimum. Their customer service told me they would not help because I should have checked the oil line and replaced it. They never sent owners a bulletin advising them to replace the defective line.

Sir,
It is your kind and intelligent attention that I am habitant of Asansol zones and I have purchased a YAMAHA FZ 16 bike Reliance Automobiles, Durgapur.
My bike didn't run long distance because recently I found a problem in it's front wheel, i.e.a air is passes through from gap of tyre and rim. It is not able to hold air for long time, and now it's looses all air within 2-3 days.I visited nearest authorized dealer but they clearly refuse to take the responsibility although I have details papers and warranty.
I'll be very much great-full to please solve the problem of my bike.My contact number and name is given below.
With regards
Jaydeb Basak
mob.no:[protected]

Dear Sir/Madam,
I have got a contact with one of a supplier of the above company fm Alibaba, So I tried to buy a Yamaha RX-V863BL 735 Watts 7.1 Channel Amplifire Receiver. The supplier send me a quotation of the products by mailng and requested to send money by Western Union. So as she told me I send monwy by Western union. After that no rply fm her so I was Scarred n called her, than she given me a EMS code number EE213207905CN but its not relaising fm EMS yet. During the past week I was keep calling her and sending mail regarding this but se did not pick her Phone and not responding any mail fm me. I hardly trying to conatct Direct with the above company but I did not sucess yet.
I have attached the invoice.
All The detailes have included on the invoice.
I hope Alibaba complain team will go through with this complain and sole out my problems.
Here is the invoice ahich she send me. Her Conatct number 00 86 [protected]

PROFORMA INVOICE No.LX2010050316
Buyer : Saleem Marz
EMAIL:[protected]@hotmail.com
"Add :Maldives Male' Marz

"
contact phone: :3336778
VAT: ZIP CODE:
Seller :Xiamen Jin Rui Industry And Trade Co., Ltd
"Add.: #14, Jinshan Xiaoqu, Jinshan Street,
Huli District, Xiamen city, China
Postal code: 361002
"

EMAIL:[protected]@hotmail.com
Contract No: KL20100407
Date : 03/07/2010
The undersigned seller and buyer have close the following transaction according to the terms and conditions stipulated below :
Article Name Model No . Quantity ( pcs ) Unirt Price Total Amount （USD）
RX-V863BL 735 Watt 7.1-Channel 162usd 162usd
Total 162usd
warranty:2years international warranty. 
1.Total Amount: Say USD ONE HUNDRED SIXTY TWO ONLY
2.Port of shipping: FOB Xiamen China
3.Delivery date: Before July 5, 2010
4.Payment term: by western Union
5.Bank details:
payment :western Union
Beneficiary Bank: Bank of China Guiyang Branch
"Beneficiary Name: Zhangyu Xu
(First name: Zhangyu Last Name: Xu)
Address: #14, Jinshan Xiaoqu, Jinshan Street,
Huli District, Xiamen city, China
Postal code: 361002
"

Remarks :Delivery date before July 3, 2010 Seller:Winnie
03/07/2010

Hi,

I am Mentioning below my worst nightmare in the last two weeks incurred by yamaha people.

From:
"Back Office"
View contact details
To:
"pankaj jha"
Cc:
[protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, "Chanderpal/IT/SJP/YMI" , [protected]@yamaha-motor-india.com, "Sanjay_Singh/IT/SJP/YMI" , "Vandana_Juyal/IT/SJP/YMI" ... more

Dear Sir

We apologise for the inconvenience caused. We would like to inform you that it takes some time to investigate the vehicle and the same is in your case. Further, as per the communication received from the Service Area Manager today, we are sorry to inform you that the said part can not be chnaged under warranty.

As per the investigation, our observations are as follows :

1> There are some sand particles in the oil sump also.
2> Checked the oil filter and found sand particles on the filter too.
3> Sand particles got mixed with the engine oil and same was circulated to the engine and due to which, the engine components got damaged.
4> Also observed damages on Camshaft, Rocker arm, Piston, Cylinder, Crankshaft bearings.

Thus, we would not be able to provide warranty on the said part.

If you have any further queries, please feel free to contact us.

Thanks & Regards
Back Office Operations
Toll Free : [protected]

pankaj jha
07/09/2010 12:37 PM To Back Office
cc [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, Chanderpal/IT/SJP/YMI , [protected]@yamaha-motor-india.com, Sanjay_Singh/IT/SJP/YMI , Vandana_Juyal/IT/SJP/YMI
Subject Re: Fw: Re: Yamaha Service related complaint - Reminder 5

Thank you again for replying,

Now you are taking another two days time, it's already friday...we have already gone through all this over phone in last one and half week and still your service level staff could give you the feedback, which is quite strange. At the same time you guys are misleading the other recipient for this email as well, i have clearly mentioned all our previous communications in the email trail, which clearly mentioned your verbal assurances of escalations, this also depicts some other attributes of your service quality. After all this, still you are not understanding the urgency of the situation.
As i have already mentioned, i am waiting for past one and half week and you are again pushing it further which i believe will make it till monday, and complete my two weeks of formal ordeal with yamaha. All these inordinate delays makes your internal escalations redundant and also proves your incompetence to control the frontline staff's inefficiencies. This is really not good from a customers point of view and in a longer term in the perspective of yamaha's image in the market. I am still not sure whether it has been escalated to right persons in your corporate office who can really qualitatively calculate the actual cost of all these delays and harrassment incurred to a customer.

Thanks & Regards,
Pankaj Jha

--- On Fri, 9/7/10, Back Office wrote:

From: Back Office
Subject: Re: Fw: Re: Yamaha Service related complaint - Reminder 5
To: "pankaj jha"
Cc: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, "Chanderpal/IT/SJP/YMI" , [protected]@yamaha-motor-india.com, "Sanjay_Singh/IT/SJP/YMI" , "Vandana_Juyal/IT/SJP/YMI"
Date: Friday, 9 July, 2010, 12:08 PM

Dear Sir

We apologise for the inconvenience caused. We would like to inform you that we can not comment on an case till the time the vehicle has been inspected. As it takes some time to investigate the matter, you have been replied now. We have given the response as per the comments received from the field Service Staff.

Further, we have forwarded your request to the concerned department and you will receive a response within 48 hours.

If you have any further queries, please feel free to contact us.

Thanks & Regards
Back Office Operations
Toll Free : [protected]

pankaj jha
07/09/2010 12:01 PM To Back Office
cc [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, Sanjay_Singh/IT/SJP/YMI , Chanderpal/IT/SJP/YMI , Vandana_Juyal/IT/SJP/YMI
Subject Re: Fw: Re: Yamaha Service related complaint - Reminder 5

Hi,

This oneliner is something i was not expecting after 5 reminders. i have been saying this since beginning. All i need is a resolution for this. Obviously i have also seen sand in the crankcase, if it is any external person it can be done by any person, it can be done at the workshop level as well to justify their inability of rectifying the error during the third servicing time when same problem occured and they fixed it only have it start again in one month time, by the time fourth service was due, it got deteriorated. As i have already mentioned, this is not a solution from your side and i need replacement under warranty period and would anticipating the yamaha to do it.

The clear history is there, and i do not want to mention it again, this way of response from you side is kind of ridiculing all my previous requests which should not be acceptable to any customers. Also the attrocities i have gone through during the course of time is not comparable.

I assure you i will keep on writing emails till the time i will get the proper and positive resolution for this. Just to update you my bike is still there in workshop and i am not going to take the delivery till the time it is done from the yamaha side. The longer it is getting delayed the more harassment i will be undergoing due to your neglect, which is definitely not acceptable.

Thanks & Regards,
Pankaj Jha

--- On Fri, 9/7/10, Back Office wrote:

From: Back Office
Subject: Re: Fw: Re: Yamaha Service related complaint - Reminder 5
To: "pankaj jha"
Cc: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, "Sanjay_Singh/IT/SJP/YMI" , "Chanderpal/IT/SJP/YMI" , "Vandana_Juyal/IT/SJP/YMI"
Date: Friday, 9 July, 2010, 11:44 AM

Dear Sir

We apologise for the inconvenience caused. We had a discussion with the Engineer who has investigated your vehicle and found that that there is a fend applied in your engine from outside, due to which the warranty has been rejected. Thus, we would not be able to replace the part under warranty.

If you have any further queries, please feel free to contact us.

Thanks & Regards
Back Office Operations
Toll Free : [protected]

pankaj jha
07/09/2010 11:32 AM To [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
cc [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Subject Re: Fw: Re: Yamaha Service related complaint - Reminder 5

Hi Nitin/Mohit/Karan,

I am not able to reach your backoffice number, also cannot able to understand this delinquency from your side.

Kindly let me know the current status...

Thanks & Regards
Pankaj Jha

--- On Thu, 8/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Re: Fw: Re: Yamaha Service related complaint - Reminder 4
To: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Date: Thursday, 8 July, 2010, 3:48 PM
Hi Nitin,

Thank you for receiving my call today, However, subsequent to our discussion i am yet to receive any kind of call or feedback from your side or any of you counterparts in Chennai region. As explained to you again today, the service engineer called me at 12:46 PM and informed me that the engine components cannot be replaced under warranty periods, it's the same reply which i heard almost one and half week back, and also the same person conveyed to me even after all these requests, which is quite evident from the email trail below. All the emails sent by me without receiving any kind of reply from your side, although you are indeed obliging me speaking to me when i am calling back after sending this email.

I insist again if the there is no hole, Man made or Manufactured, then how come sand particles came into the engine. Secondly if it is one in milion kind of case then what is the problem with yamaha to replace it. thirdly the engine problem is continuing since the begining when i bought the bike eight months bike, as mentioned in my very first email and i don't want write it again.

Fourth - When it is all about assumption that somebody else would have inserted sand into my engine oil tank, then there can be infinite number of assumptions which you can also agree and can be from both sides.

Fifth - The sheer neglect from you service deptt. of my complaint and i ended up dealing with the same dealer level service engineer, who was in complete knowledge of everything since the beginning of this particular situation.

Sixth - The way of your Service engineer spoke to me, I state here need the comment of all the recipient of this email. " even if you call anybody the matter will come to me and other engineers would have rejected it long time back, I am trying to help you out". I had to hear this yesterday because of the sheer neglect of your team to escalate it to the right person and not understanding the seriousness of this situation.

Seventh - Almost everyday nowadays i m wasting my time writing emails to you guys, calling, be on call almost half an hour explaining you the situation, if you calculate on a qualitative terms it is much more valuable than Rs 6 thousand components replacements we are talking about and adding up to that the neglect i am facing from your company's side which is giving me additional emotional setbacks.

Mr. Sanjay - I have already sent you one request yesterday in a separate email, since i had no other option left. I can understand the importance your time and it is definitely a trivial issue to look through. Please look through the email below and you can observe that all the emails have gone from side only, there is no feedback from anyone so far assuring me of any help so far in writing. Being a representative of the same group, it's my earnest request to you to kindly take a look of this and bring it to the concerned person if not my friend Nitin, can able to do it. I am really taken aback by the approach of the yamaha's representatives.

If i would have thought i will have to face this traumatic experience for that sheer amount i would have replaced at my own cost, but it is certainly went to a very different level and i am more taken aback by the systemic and internal communication failure within your organisation which will definitely put me into this kind of situation in future, and i am looking forward to avoid these problem and need satisfactory resolution of the same.

Thanks & Regards,
Pankaj Jha
[protected]

--- On Thu, 8/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Re: Fw: Re: Yamaha Service related complaint - Reminder 2
To: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com
Date: Thursday, 8 July, 2010, 1:01 PM
Hi,

I am trying to reach the number of backoffice number [protected], but it is not reachable.

The service engineer has called me just now and told me the ssame thing which i have been told to some one and half week before. Not sure what is going on from your side and it is really getting very nasty situation from your side. Please reply or call me back at my number immediately and give me the right feedback. I was nto waiting fro the last week that the same serive will call me that you have for the change in the components of engine eventhough it is in warranty period.

Looking forward to your feedback on this.

Thanks & Regards,
Pankaj Jha
[protected]

--- On Tue, 6/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Re: Fw: Re: Yamaha Service related complaint - Reminder 2
To: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Cc: [protected]@yamaha-motor-india.com
Date: Tuesday, 6 July, 2010, 6:54 PM
Hi,

Based on my discussion today with Mohit in the backoffice, It was suppose to be close today and i would have received the bike. It is end of the day and i haven't received any call or further information about the same. Please forward my query to the right person who can address this issue efficiently or provide me the contact details so that i can personally send the request. It is really getting delayed quite inordinately. Also i am yet to receive any reply to my sent emails and this is the second reminder i am sending. Everyday i m losing my time and effort in doing this unnecesary co-ordination.

Appreciate your quick resolution of the same.

Thanks & Regards,
Pankaj Jha
[protected]

--- On Mon, 5/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Fw: Re: Yamaha Service related complaint - Reminder 1
To: [protected]@yamaha-motor-india.com, [protected]@yamaha-motor-india.com
Date: Monday, 5 July, 2010, 8:57 PM
Hi,

Kindly see the email below and help...I really appreciate your help in this regard.

--- On Mon, 5/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Re: Yamaha Service related complaint - Reminder 1
To: [protected]@yamaha-motor-india.com
Date: Monday, 5 July, 2010, 8:00 PM
Hi,

This is in continuation to my Email sent on Friday regarding my Bike service complaint.

Afterwards i got a call from Karan from the backoffice and he assured me of the right solution for the same. Today i again called in the morning and one lady told me that it has been transferred to Mr. Chandrashekhar, the service engineer of this TN Zone, as per the information i received, and they can't do anything, everything is in the hands of chadrashekhar now. The lady seems to be in a great hurry and i never got this kind of turse reply from any customer care office, the way she spoke to me, anyways, after that i tried to get the number of chennai regional office, which fortunately i found from the information related website.

When i called that number, my call was transferred to the Mr. Anokhi Ratan, one person from Logistics deptt, this is what he informed me. He assured me that he will let the concerned person know and i will get a call back within half an hour. All this happened today at 9:45AM. till 12:30 i never received any call. Again i tried the same number and somebody informed that Mr. Anokhi Ratan is not available and he can be reached only after 1 PM. Again i called around 1:20 PM and finally i spoke to him and he said that Mr. Chandrashekhar is coming from Hyderabad and he will call you from there.

After all this around 1:31 PM i got a call from this number [protected], person named Mr.Chandrashekhar, he was calling from Chennai Airport, but he said he is going to Hyderabad so he can't do anything before thursday or friday. Alll my concern are very well and clearly mentioned in my friday's email. I tried to reach almost all the available contacts i could have, but so far there is no resolution. Also just for your information my Bike is still in the Sree Motors workshop and engine is open, not sure the exact status of the same. They have not bothered to call me for any of the status update.

If i will not receive the reply of this email by tomorrow, i m going to send a hard copy of the same to the corporate office and i can hope it will reach to the concerned person.

It's my sincere request to you to make it resolve at the earliest, as there is no point in keeping the bike for long when the fault in the bike is detected. Also after all this if there is recurring problem what is assurance of the bike running properly in the normal conditions.

It is already consuming my lots of time, effort and energy which is very well evident from the detail i have given above. And also it is making my efforts invain due to the sheer neglect of the yamaha persons, which is not acceptable to any customers, not even to me.

Thanking you in anticipation and looking forward to a positive feedback on this.

Thanks & Regards,
Pankaj Jha
[protected]

--- On Fri, 2/7/10, pankaj jha wrote:

From: pankaj jha
Subject: Yamaha Service related complaint
To: [protected]@yamaha-motor-india.com
Date: Friday, 2 July, 2010, 11:03 PM

Hi,

I have given my bike for servicing, it is the fourth one, there was some kind of different sound coming and also the engine used to start pulling back once it crossed, speed of 55. Now the workshop guys are telling it was because of Sand in the oil tank. which as per them also is a unique problem. And there is no way that i can create a hole in it and fill sand it that. The same problem was there during the third service as well. and they changed the engine bore, shaft and said it would be ok. But this time they are not ready to change the engine parts under warrany and asking me to pay some Rs 6000. Please guide me ...it is getting too bad it's hardly 8 months since i bought the bike and it's kind of recurring problem since beginning and this time it's affecting in monetary terms as well. Already they are keeping my bike since monday, and today on goinf there they askked they will again talk to to the service manager and get back to me in one week. If they keep the bike for two weeks it will severely affect my transportaion as well. It's a kind of Mental trauma. Also just for your kind information, so far i have done servicing on time and date as specified i m regular office going employee and there is not much pressure on bike riding and its running in a normal condition which even the workshop guys also agreed.

That too they are saying they have seen this kind of problem first time, then how come i should have pay the price for this. I have not created any hole in the engine and put sand in that. For past 8 months it has been an incessant problem for me and i need full proof satisfactory resolution from the yamaha company, if they really believe in providing customer satisfaction.

Your feedback and guidance will be helpful.

Thanks & Regards
Pankaj Jha
0-[protected]
TN-09-BB-6483 (Bike Regn. No.)

I have been buying yamaha motor bikes since 1989 and have always been very satisfied, but from 2007 I have pruchase two crypton r bikes and both have produced problems. I have taken them to numerous yamaha services and always the same answer, (its the type of bike that has problems from the begining)
I am very disappointed in the quality of the new bikes and unless I get an answer to my problem I am seriously considering changing company. At the moment I have in my family four yamaha bikes and I will change them if I can not solve this problem, note also that I am a female driver and I use my bike to go to work and come home from work which is only 600 metres per day,