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1.3 1516 Reviews

Yahoo! Complaints Summary

112 Resolved
1403 Unresolved
Our verdict: If considering services from Yahoo! with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Yahoo! reviews & complaints 1516

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G
2:55 pm EDT

Yahoo! email

​Dear Complaints Team

It is unfortunate that I have to write this complaint.

Below is a chain of emails sent to yahoo.

You will see I have made good attempt to answer the security questions the best I can.

On top of this I have attached various forms of proof of ID.

I am not getting replies to my emails now so I telephoned a man calling himself JED on 08004049736. Jed said there was unusual activity on my account and asked me to PAY for extra security. I declined this and asked to speak to a manager.

I also spoke to a yahoo rep yesterday evening and he said there was no way I could sort this and my account is lost. At this point I disagreed and asked to speak with a manager. He said a manager will call me in 15 minutes. Over 24hrs later there is no calls from a manager.

I contact yahoo via email and explain that my son had erased my history before I had chance to update my new telephone number thus making it impossible to accept the pin request option.

I gave the missing digits to the number proving i know the number. The reason you requested this is because you say I am trying to access this from a new device which is false. The device has been used many times before to access yahoo mail. On top of which the IP address is the same as it has always been thus your request is not required.

I am extremely inconvenienced by this and on top of it all you man JED tries to extortion money from me!

I want an immediate response please. Failure to do so will result in my making my experiences public and I will take action with the ombudsman

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P
1:12 pm EDT

Yahoo! yahoo mail account

I received an unsolicited email message from
[protected]@yahoo.co.jp
as follows

On Monday, April 22, 2019 09:49 AM, Tanya Southern wrote:

Hope you're having a great day. I thought you might appreciate this http://t8mn.xwherua.info/pete-o'riordan/

This person purports to be someone in my address book. It clearly isn't from the person claimed so I suspect I have been hacked.
Is there anything you can do to stop this reoccurring

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W
8:31 am EDT

Yahoo! total av advertisement on yahoo.com today.

Re: Questionable advetising [190423-BFLYBGZ]

William Pearce
7:50 AM (36 minutes ago)
to sales+190423-bflybgz

You advertised today on the internet the following. "
How can I claim my free copy?
It's simple. If you are a senior and have a computer connected to the internet, you automatically qualify for a free copy. Just follow the steps below, or click here to claim your free copy now. You'll soon see just how incredible this protection is."

That page does not reference a free copy and as required by law you contact links are inoperable. I shall file with my local BBB for your misleading and questionable advertising. Also will copy Yahoo on my actions.

Sorry, this could not be handled on your web site.

On Tue, Apr 23, 2019 at 7:37 AM TotalAV Sales wrote:
*** IMPORTANT - This is an automated email ***

Hi wpearc2,

Thank you for contacting TotalAV. Please note you are emailing us from an email address we do not recognize as a paid user. If you are a paid user, please contact us using your paid email address.

If you have an upgraded paid account, then please provide as much of the following as possible:

- Email address used to sign up with us
- Last four digits of debit/credit card used to make payment
- Date of charge, currency and charge amount
- PayPal Email Address if you paid via PayPal
- Name of the account registered under or name on the card the service is paid with
- First line of payment card address or zip code

Please use our knowledge base and video tutorials to assist you in your answer.

How do I download and Install?
Go Here: http://totalav.com/free-download

Video Tutorials
Go Here: http://support.totalav.com/kb/29/windows-video-tutorials

Frequently Asked Questions
Go Here: http://support.totalav.com/kb/

How Do I Cancel?
Go Here: http://support.totalav.com/kb/article/31/how-do-i-cancel-my-account

Best Regards

Customer Care Team
TotalAV

To unsubscribe from these emails, please visit: https://www.totalav.com/unsubscribe

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N
4:50 am EDT

Yahoo! not getting password reset mail

Dear,

Good day!
I forget my Instagram passwords and I was trying to rest my password. Instagram was sending the link on my Yahoo accounts ([protected]@yahoo.com) but I was unable to get the link. I verify my account name in Instagram that was accurate.

Please check if there is any problem/trouble in getting the link from Instagram.

Regards:
Nauman

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Update by Nauman Ishtiaq
Apr 19, 2019 4:54 am EDT

Email: noomi_love@yahoo.com

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A
2:52 pm EDT

Yahoo! account blocked

Hii Yahoo
My account was blocked/deactivated recently which was also linked with facebook account of mine now I can't recover my both facebook and yahoo account as I don't know the password of my account(FACEBOOK) nor I can recover it because my YAHOO's account is blocked.

[protected]@yahoo.com
Kindly review my case as activate my account immidiately PLEASE.

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P
8:10 am EDT

Yahoo! breach of security of my email id

Sub: Cyber theft of email id.

Sir
This is regarding a cyber theft of my email id [protected]@yahoo.in. Today i.e. on 08.04.2019 around 10 am I started receiving calls and messages from my friends, family, colleagues and clients that they have received an email from my above mention yahoo id, in which I am asking for urgent help. Those who replied on that email got another email from [protected]@outlook.com which stated the following :
Glad to read from you, it has been a terrible situation. I've been having some sort of network issues with my phone because I'm presently out of town to Naingappur, Nepal. Just got to know from a relative of mine that her daughter is to undergo surgery (C/S) and there are already short of funds. Sorry to be bothering you with this, but obviously there's no one or nothing to turn to at this point. I have asked and the hospital would only proceed once a bank transfer has been validated by their bank.
I have tried using my internet banking options but the system keeps denying the transaction probably because I'm outside India. Please I will need you to help me with the transfer from your end and I shall have the money returned once I'm back home by next week. I will like to know if you can help with this so I can send the required details.

P.S. Required funds for the surgery amounts to Rs 193, 800. (But please transfer Rs 2, 00, 000/- just in case of miscellaneous) please let me know how much you can help me with now.

regards
pragya srivastava

This [protected]@outlook.com email id does not belong to me and is being used by the miscreant for further email correspondence.
On further communication the miscreant, he sends the following details to transfer the fund:
UNION BANK CURRENT
NAME: MASIDUL ISLAM
ACCOUNT NO. [protected]
IFSC CODE: UBIN0539708
PAN: ABDPI6011P
MAHATMA GANDHI ROAD, KOLKATA
On coming to knowledge of this I immediately changed my password and unlinked my email account from all computer devices.
However, it seems that all my emails are now directed to the fake email id created by the miscreant. Even after the change of password of my yahoo account there are emails being sent to anyone who replies to the first email.
The miscreant has also mentioned that I work in the Chambers of Mr. Om Prakash Shukla (which is my present place of work). Hence, he has access to my personal information.
Since the account no. and name has been already sent by the miscreant I request that the police investigates and bring him to justice.

Thanking you
Pragya Srivastava
Advocate
105, Ansal Bhawan,
16 KG Marg,
New Delhi-110001
[protected]

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L
6:13 am EDT

Yahoo! link to outdated articles

To Whom It Might Concern,

I read on your yahoo webpage that you update the removal of articles when the content refresh cycle completes. This is meant to be every 6- 8 weeks. There's been a couple of links to an article which is outdated on yahoo and it has been longer than that.

There was article on Wales Online about me. I asked them to remove it and they did. However there is still two links to the newspaper article on Yahoo even though it is outdated content.

If you type the name Lowri Larsen into yahoo the two links to the article which is outdated should come up. One has the title "The full story behind claims that Welsh families own huge ..." and the other "How the collapse of Cardiff firm Ticketline (UK) affects ...". Underneath them is a line about article which has been removed for some months.

Can you remove them please.

Yours Faithfully,

Lowri Larsen

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J
9:52 pm EDT

Yahoo! homepage

Stop with the abusive all one ad on the left then top then right. Yahoo is becoming abusive... yahoo has been my homepage since 1997. I have put up with the ads on top but at least I could collapse them...now I can't and the frame my homepage. I hope there are not that many dumb yahoo users that respond to this junk. Stop messing up my home page or I will just be forced to go to msn or google with no abusive homepage.

Jeffrey J Breer

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B
12:20 pm EDT

Yahoo! somebody else is using my email address.

I know that somebody else is using my email address because I received on a daily basis an email that is not for me. It is the same name. How do I go about blocking him? I do not know this person personally or have not made any contact with him at any point in my life. I know that it would just be easier to make a new email address but my current one is connected to every transactions and accounts that I have and it would be so hard to trace all of them and change it.

My email address is [protected]@yahoo.com

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C
2:50 pm EDT

Yahoo! yahoo accounts with unrealistic comments

I enjoy the comments on yahoo articles, I make comments myself, usually take well over one minute of my time. Sometimes I click on the commenter name when the comments are bizarre and usually the commenter has thousands of comments, like the most recent one with over 30, 000 comments.
Marty
30, 293 reactions

Now it seems to me if yahoo was reasonable and had an ethics section they could easily surmise that even 1000 comments at a reasonable 30 seconds per comment would take 8.3 hours of continuous commenting, over time, maybe not so hard; and 30, 000 comments over 250 hours of solid work input. I find that unreasonable for one person to accomplish, a room full of trolls, mabye not. Stop. Delete these accounts that are obviously not one person. Have a little accountability please.

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A
7:27 am EDT

Yahoo! email

I have the duty to make public the history of malfunction, disservice, contempt for the user of which I have been a victim.
Some years ago I was using a mail account at yahoo.com, let's say [protected]@yahoo.com
Now I have tried to use it again, but when I login with the correct password, a message is shown, saying that a code has been sent to ab******@yahoo.it
This looks like to be the same email address, with ".com" replaced by ".it"
I have never created such e-mail account with ".it". Nevertheless, let's give it a try... I try to connect to this not existing email account [protected]@yahoo.it, using with the same password of the ".com" account, but I receive more or less the same answer: "a code has been sent to [protected]@yahoo.it".
That is incredibly funny!
A code is sent to the same email address, to which I am trying to login!
By the way, a yahoo account with ".com" is physically the same account as the homonym ".it" account. In fact, if you login either with ".com" or with ".it" email address, you will be connected to the same physical email account. This is the definitive evidence that the behavior of the code verification mechanism that I have describe is a complete nonsense.
So I tried to contact the technical support team of yahoo. But in order to do this, you need to be logged in. So I logged in with another yahoo account that I have. The answer that I received by a human is even more stupid than the answer given by the machine:

"Before I can help you, you'll need to verify ownership of the "[protected]@yahoo.com" account. Make sure you're signed into that Yahoo ID, and fill out a new form to contact us."

Said in other words: if you want a help to login to your account, you have to login first to your account. I breathed deep, I collected all my patience and tried to explain it again, as I would do with a baby of three years, but the only answer I got is "visit our help channels".
I don't think that a person can be so stupid. They are just sluttish people who are having fun by kidding people. I wonder how much is the salary of these guys.
Please help me to inform as many people as you can about this incredible story.
I wish that this post becomes viral.
I think that the persons who answered me should be sent to work in a coal mine. There they could have a decent role in the society.

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6:19 am EDT

Yahoo! news

To whom this may concern i am so angry right now as i have just opened yahoo to access my mail and it's unbelievable that you have the results of the very first grand prix this season if this had been footy results there would have been hell up so show the grand prix results it is being shown on tv, ok we are behind in time but i think this is so so unfair to f1 lovers please get a grip and do not show any results until it has been shown on the tv thanks yahoo not much point in watching it now you have ruined my lazy sunday !

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7:40 pm EDT

Yahoo! mail

I have 2 yahoo email accounts and since Friday, I have been getting a message telling me that my session has expired. To protect my account I have to verify my password periodically. I have not clicked anything in the links other than to read my emails for this to come up and to switch back to the classic mode of the email addresses. I am finding this very annoying as I use one of those yahoo email addresses as the primary account for facebook which means if somebody tries to change my facebook password without my permission, I won't be able to view the email to confirm that I was not the person who changed it.

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1:37 pm EDT

Yahoo! mail login

Recently while viewing an advert for logging on I inadvertently clicked it to change my login method to the "key"!
Instantly realised my error and have since been unable to log into my yahoo account without changing my password by entering a new coded password from yourselves.
You cannot believe how infuriating and inconvenient this has become.
Please please help to return to my old original method of logging in.

Many thanks in hope and anticipation, but without holding my breath as I am not a pacific pearl diver.

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7:16 am EST

Yahoo! dogflags.com

Hi,

I am a resident of the United Kingdom on Saturday 15th February I placed an order through order.store.yahoo.net to dogflags.com for a garden flag. The amount I was charged through my paypal account was $15.95. No shipping or tax was indicated at the time of purchase.

On the 20th February I received an email from imi-man saying that postage hadn't been added by the yahoo store and that I had to send $9.95 to them before they could dispatch my parcel.

On Thursday 28th February I receive a letter from the Royal Mail saying import duty had not been paid and that unfortunately they were unable to deliver my parcel. I now have to pay a further £13.97 if I wish to receive my flag.

Postage and Tax has now made a relatively inexpensive item become very expensive and I feel very disappointed and let Downey the whole experience

Paul Anfield

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A
12:52 am EST

Yahoo! sad day for advert

I constantly see next to my email list bruised photos of celebrities. This is sick! Why Yahoo! allows this? How sicker can get Yahoo!? Whats next? Advertising self harm? Stop This! This is bad for Yahoo bad for us bad for the celebrities. Why can not Yahoo stop thos? Or do they enjoy looking at these photos? Do they like the money received from the company who is behind these photos? There must be a limit what you put on the screen in front of us. Soon people will get enough and simply stop using Yahoo or this could end up on the News and hurt back to Yahoo! itself.

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6:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo messaging

It's been over four months that my email address appears on the emails I send to my contacts as 'Email team'. Many people complain they don't receive a response to their emails from me my name as Email team which not everyone would like to read. I have done everything possible to correct the situation all in vain.Please can someone help me correct this? I cant remember signing up for this

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9:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo account

I have repeated tried to Chang my password
I keep getting next step info from yahoo but it sends me back to "success your in" I don't want that I want to change my PASSWORD to what I want I want to talk to some one that calls me from yahoo!
I also have not recieved offal documents from www.gov departments & this is getting me in serious trouble I want to sort my account out now I'm not great at tech so I do not want to change to another supplier!
I have recently lost my cat because others have access to my account my messages to the rspca are being read!
I need help!
Please let me know an address where I can complain to so that I can prove to court I did not get these emails if you do not help I will assum that a representative of gov. uk should look into your group to find out why my account has been hacked who has hacked it & are they connected or asking for your assistance to hack my account!

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7:16 pm EST

Yahoo! news

I have been reading Yahoo news on line via yahoo.com almost daily. I find the news on US politics is extremely bias against the current US government in white house. I hope to see more neutral position news and analyze the government policies and the opposition party's point of views instead of one sided comments in favor of the opposition party. I am very disappointed to the current behavior of yahoo.com news. Please do it right and make a change. I am not a Republican but a news reader trying to get the news media doing their job correctly.

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10:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! iibanking. cfcu. ga

Scammers are using this fake banking site for online dating. They are getting women to wire money through Western Union, Money Grams, iTunes and Steam Card plus money orders. They are saying they are going to another Country to do business. Then saying they need to get money for expenses to get back home. A lot
of women have been scammed by these so called Romance Scammers. They are saying that their wives have died due to severe illnesses to make women feel sorry for them. They are confessing their love immediately, promising marriage. Also that they are very rich and will reimburse the money that they send to help.

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Update by Tempst
Feb 01, 2019 10:29 pm EST

Yes this is true! I had met a man online and he used this same site. He told me he was very rich and used the same line as described in the fore mention. Ladies beware for this is a online dating SCAM!

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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Phone number

+1 (800) 318-0612

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